State Bank of India [SBI] Complaints & Reviews

credit card no [protected]

Dear Sir

November onwards I am spoken to various represantatives of SBI credit cards and have numerous corresspondes as well. every time represantative promise of doing the needful but next time statement shows no correction. this matter is too large to mention here. Finally I requested them to send some responsible represatative to discuss the matter with me in person or to give me local branch office address and contact number so that i can go personally to settle the matter. Surprisingly I was told they have no offices in Mumbai, which is hard to believe. SBI credit cards have no desk in Mumbai where a customer can go and get audience.

Generally banks are after customers to get the issued sorted out. Whereas in my case I have been writing to bank to help me to resolve the matter.

I cant understand why SBI Credit Cards are willing to convert my account as bad account.

Can you please help me as requested.

Regards
Navin C. Chaturvedi
+[protected]

This Complaint is send to SBI . Customer Name Deepak Thawani
Surat (Guj) India Resident .

i had taken mediclaim insurance in nov 2006 from ur tieup compnay royal sundaram of rs 6000/-, in my sbi card, but due to technical reasons ur account dept. charged the same amount twicein november and december also. i had reported complaint atleast 40 times to your customer care number. they all says that its their fault and they will clear it soon. then after few months ur dept gave me credit only of rs 2400 in march 2007. against excess charge of 6000/-. then ur company debited the late charges and intrest and all on the same amount. so now the outstanding amount comes out to be more than 9000/-rs. and ur legal dept is forcing me on phone to clear the amount anyhow which i never used, i m very confused, depressed and in tens as they telling that they will take legal action. your company is not intrested in rectifying thier own fault. but only want to harass cutomers thru such silly reasons. this incedent spoiled ur bank impression in my mind at the largest level. pl tell me is this the way to treat the customer. making mistake is not a big thing but knowingly ur company is not rectifying the mistake and troubling the customers. when i had talked tour customer care number i observe that u had not set a responsible person or dept. for such problem or error, as everytime i get different answer from ur side such as: we will see or we will talk to our senior or we will talk to royal sundamram company or we will pass ur complaint to other dept.. there was not a common answer of these ppl. please tell what to do in this case i m very fed up of your harassing phone calls from legal apt n ur bank without my fault i m forced to pay such big amount.


Deepak Thawani

This is in reference to the great service that SBI Card has rendered so far. I had been availing the credit card service for almost 5 years. As far as statement is concerned you must agree that there is least chance to receive before due date. Even the e-mail statement reaches at least 2weeks after the bill date. In contrast to what had been promised while issuing that the card is free for lifetime, every year I used to get the renewal fee. I had to call them up who are extremely busy and request for waiving the amount which they obliged. After long 5 years of poor service and extreme harassment I could finally say "[censored]-off" to this credit card. At least now I am not having a monthly headache to miss a due date. Existing and future card holders should exercise extreme caution while deciding on of getting a SBI CREDIT CARD.

Sub: Complain against the outstanding balance at SBI credit card account.

Ref: SBI card a/c no. [protected]
Primary card no.[protected]
Additional card no. [protected]


Dear Sir,
On the basis of my application SBI credit card authority allotted me the above two credit cards (in the 1st. week of April ’06). But I never use these cards as every salesperson in our area claimed extra 2% service charge on MRP. Due to this very reason I informed the credit card authority to cancel my A/c and credit cards. As per their telephonic instruction I also damaged the two cards and dropped it to their drop box within a year of issuance of those cards. After several intimation from my side they respond me by a letter that they had cancelled my cards but my A/c holds an outstanding of Rs. 5585.33 (As per letter MQ[protected] dated 27/9/07) as an insurance policy (Super suraksha policy) was booked in my account. They are claiming that I have given my consent regarding this in a telephonic discussion with their telesales executive, though I could not recall myself of such a telephonic discussion.

In my last letter (dated 06/12/07) I have requested to their authority that if they booked any insurance in my name then send me the papers regarding super suraksha policy in details as I have not get any papers of it. But without sending any letter from their end or papers regarding the policy they are creating a mental pressure upon me by sending only the outstanding statement which is going up day by day by adding interest, fine etc. etc. cumulatively. In the last statement i.e. in the month of Feb’08 it becomes above Rs.7000.00.

I can continue with the super suraksha policy, but they have to send me every detail of the same and the credit card authority must write off the interest, fine etc. which they have added cumulatively over the actual premium during our correspondence. If they are not able to send me the above policy papers in detail then they write off all the outstanding from my account and cancel it.
I, do, therefore request to your forum to look after my problem and help me to reach a reasonable solution such that I can get rid of a yearlong harassment. If you needed I can send all the copy of correspondence made from my end.

Thanking you,

Yours faithfully,
Pradip kumar Bandyopadhyay
B-71/6, KTPP Township
P.O. KTPPT/S, Purba Medinipur(WB)
Pin.721171

Sir,
My Friend lost his ATM.When he updated his passbook in the bank he saw that 7500/- has been taken out of his account.
Is there any way to know from which ATM and at what time the cash was drawn from his account? So that it will help the police to trace the person who took out money from his account.

SBI collection team is the worst in india..........they hire all the dirty illeterate people,who dont have manners to talk to anyone not even females............i would request people not to get SBI credit card.....it pathetic

i have given all necessary documents required for gold sbi card but after getting documents i have no reply from branch (dadar) bank as i also received verification call .

I along with my wife are maintaining a saving account no. [protected] Cust ID no.9288774 & [protected] Cust ID no.9288772 in your branch at Jalandhar near State Bank of India, Opposite circut house, civil lines Jalandhar.

I want to close these accounts and with the reason visited your branch in the IInd week of December 2007 but I was told to visit your Branch adjoining Narinder Cinema, Jalandhar because our saving accounts were attached with Demat facility.We signed 2-3 forms alongwith application for closure & handed over to the person concerned( do not remember the name). After that I visited your branch 2-3 times requested to close the account as your bank is regularly debiting my account with penal charges but no one listen to the request of the client. After that I was approached through your call centre for having a credit card. I requested the Madam calling me that we should apply for a credit card and she will help me to close my saving accounts. I once again gave application alongwith with 2-3 forms for closing the account to some one Mr.Harish(Mobile No.[protected]) but of no use. You may check the applications for credit cards must be lying with you and have also not received the credit cards also.

I am very much surprised that no one is ready to give a receipt even on the carbon copy of the request letter and simply tell every time that your account will be closed with 2-3 days but never closed the same and continue to debit my account with your charges. Every time when I visited your branch a new person appears on the seat where I originally submited my application for closure of saving account and I have to explain to the new person the purpose of my visit.

Now I am making this complaint in a hope that my account will be closed under intimation to me so that atleast I can save the money lying in my account and further assure you that I shall never see HDFC Bank again and even tell my hundred of friends regarding the functioning of the HDFC Bank.

Balvir Kanda
H.No.306/10, Preet Nagar,
Ladowali Road,
Jalandhar
and
Manju Kanda
H.No.306/10, Preet Nagar,
Ladowali Road,
Jalandhar

1. One fine day in Aug 2007 I received a demand draft by post at my residential address for Rs 34000/- in Aug 2008 for which I had never given any consent. It was totally against my wishes. I immediately called SBI Cards Call Centre which advised me to return the draft. The said draft was returned to the SBI by post under intimation to their customer care office. From late Sep 2007 onwards I kept on receiving calls from SBI, almost daily, for payment of outstanding amount. In Nov 2007 after my repeated requests the said amount was reversed but the interest amount plus late fee on that interest amount (which has accumulated to Rs 10000 approx from Aug 07 to Mar 2008) continue to be reflected in my statement.

2 In this respect I would like to mention that there is no coordination between SBI cards, Legal Cell and Customer Care of SBI. Customer care assures me everyday that they are processing the case and in the interim they will direct their legal cell not to the harass me . They had even given me undertaking in Nov 2007 through E-mail that they are investigating the matter and will resolve it soon. Almost five months have elapsed since then but the matter has not been resolved. On the contrary I am being harassed and being mentioned threatened by their legal agents that appropriate legal proceedings (prosecution) will be initiated against me if I fail to clear the outstanding amount. I am being mentioned with adjectives like “ defaulter, fraudulent, with malafide intentions, etc

3 I would like to mention that instead of penalizing the person who posted me that draft without my consent, the SBI is harassing me through their legal department and solicitor.

4. This has put me under lot of stress and made a High BP patient with enlargement of Hear muscles due to tension.
RAJAN SETH (TELE :[protected]

Pension code No: F No[protected]
Ref: Pension/KVS/CHER/1005
Sb A/C No: [protected] SBI, Trichy road Coimbatore 641045

I have submitted the life certificate on 29/01/2008, but till date my pension has not been released. On enquiry with Mr. Arumugam, officer at Coimbatore branch, it was informed that my documents are under process at PPC SBI Chennai. they do not know when it will be released.
I have...

I dont have any complaints. but i want to know the procedure for retrieveing the internet banking access.Because of communication failures not able to login internet banking first time itself. My Kit No: [protected]; Packet No: 35671; Circle Code: 03; Serial No: 78. Please give solution for this issue r if possible please retrieve this problem.

Hi,
I'm Vikram Kotian I've A/c in SBI Bank in my Branch on March 8th, 2008, I've deposited cheque in Drop Box Provided in the Bank. But still after One week I cannot find my cheque and hasn't been honoured.
The Bank Employees are not in any position to trace my cheque and the reply has not been satisfactory from them. This the sheer case of the Banks Sloppy Work as they are answerable for Misplacing that too my Salary Cheque because of this stupidity I've to stop all my transaction of my utility Bills.
The Attitude of the Employees also very sloppy as they do not have any accountablility for their work.
So, I strongly recommend to take the legal action on them so this can't be repeated.

my sbi atm card was broken into two pieces(parts). So i want new atm card instead of old one.
So plz issue the new sbi atm card for me.

Thanks & WithRegards,
Kishore kumar.chaluvadi,
C/o DecisionCraft Analytics Ltd,
601,Shapth-2,
Opp: Rajpath club,
SG-Highway,
Ahmedabad-380015,
Gujrat,
India.
phno-[protected].

in the statement which has send to me by sbi cards simpli they hd charged lot of money without intimating to me,and also the interest calculation is wrong.i had paid almost half the amount of my due before the due date still they had taken interest for the whole amount,about this i had called to the customer service for the reversal of charges but negative was the repli,they are telling just pay the cash or cancel your card any one you can chose nothing can be done more than this

I was holding SBI credit card bearing no. [protected](now cancelled). I was making prompt payments before the due date. During Feb 2005, to my surprise, I received a draft for Rs 36, 500/- without my consent.However, I did not encash the draft and the same was returned to Delhi office.Since then, I have been getting payment reminders towards dues with heavy interest.I was getting many calls asking me to clear the dues.
Now I have been served a lawyer notice asking me to clear all dues with an ultimatum or face consequences in the court.As per me, dues prior to the issue of draft have been settled which is duly acknowledged by SBI credit cards.
In view of the above, I am lodging the complaint with you.

Dear Sir/Madam,

Subject: Re; Misleading information and Billing For Credit Card.

This is in regard to the Credit Card which I was holding with your bank. My Particulars are:

Rakesh Miglani
Credit Card No: [protected]
House No: 1033, Sector 19B
Chandigarh-160019
Mobile: 91-[protected]/91-[protected]

Through this letter of mine I would like to bring to your kind attention towards the harassment and discomfort being given by your Bank and staff members to me and my family members due to which I am suffering a lot. If these kind of services we are getting from your bank then I must say I and my all the family members and relations will withdraw all the savings Accounts, FD’s and credit Cards of your bank as I don’t have much free time to deal with these kind of problems with your bank which now have become the daily routine of your bank and staff members.

I WAS holding the above credit card of your bank till 21st October 2007 when I tried to use a transaction on internet and on 21/10/2007 the card got blocked and I received a call from your staff member that Your above card is blocked due to some security reasons and you will be getting a new credit card with in one week time. After that I didn’t received any credit card from your bank till date but still I am receiving the Bills from your Bank every month without any single usage. I talked about this to one of your executive on phone and he said the new series is not there that is why they have not issued me the new card and I have given them instructions on phone as well as in written to your bank that now looking into your really bad services I don’t want your Credit Cards and I should not receive any Bill When I am not having any of your single credit card. I have already paid all my Bills till the date the card was blocked.

I and my family members are also having savings Account in your bank with Chandigarh branch. I am a regular customer of your bank but I am unable to understand this, why just for the sake of some incentives your staff members are making fool of the customers.

Your bank was also deducting some insurance charges every month from the same card for which I have not given any consent to your any executive of your bank. I am really facing the harassment with the services given by your bank. I would like to request you to stop sending me the Bills for which I have not used your card from the day 21/10/2007 it was closed. I don’t want to avail any Credit Card facility from your bank.

Herewith, kindly stop all the Billings and Reverse all the Charges which I am receiving till date with immediate effect as I am not at all be able to pay for the bills which I have not used. Kindly stop all the bills and issue a NO DUE CERTIFICATE. Unless if the immediate action is not taken I will left with no alternative and I along with my Family members and all my relations assure you that all the services of Savings Accounts, Fixed Deposits, Current Accounts, Investments, and Credit Cards will be WITHDARAWN with immediate effect and will be forced to take this matter to the media.

IMMEDIATE INTIMATION TO BE GIVEN TO ME THROUGH MAIL/POSTAGE IN WRITTEN

Warm Regards,

In my latest SBI credit card statement (March`08), I found two transactions of Rs 32290 & Rs 460 were charged against me which I had not made. Card authority adviced me to send the complain through dispute form on 2nd March. I downloaded the dispute form from their site and e-mailed the duly signed scanned copy 3 times, sent FAX 4 times and hard copy through Speed Post twice. Already 8 days have passed. Still they have not confirmed me regarding the acceptance of documents. Already I have spent lot of money for doing all these things. Every time a new person receives the phone call and tells me new things.
Why so ? Creating doubt ! Mentally torturing me.
Immediately revert the amount from my statement and inform me, otherwise I am going to take drastic action.

Dear Sir
I opened a (3 in one account with online trading facility) bank account with SBI Medical Institute branch, PGIMER, Chandigarh in first week of Febryary 2008. After a week i got my username and password for online banking. But when i try to log in using these it says invalid username and password. I complained back to the branch, they said its a problem from Mumbai, and will be rectifeid with in a week....

hi,
my name is tenzin lakyi n i am extremely tired by complaning this to everywhere but nobody is responding.I was shocked when i saw a transaction of Rs.6000 on my account.then i cheaked with my branch and i came to know that on 13th feb this transation happend and she also told me that this transaction happend from Axis bank.I think some mistake has happend here because i used to withdraw money from axis.but i am sure i didn't withdraw this money.

STAFF IS SITTING IDLE BUT NOBODY IS TAKING CASH OR WITHDRAWALS FORM ONLY ONE COUNTER OPENED REAMINING SITTING IDLE AT COUNTER COMPLAINED BRANCH MANAGER BUT HE IS NOT TKING CARE OF CUSTOMERS