[Resolved]  State Bank of India — transaction failed but account debited

Address:

Chennai, Tamil Nadu

Mail below sent to [protected]@hsbc.co.in is self explanatory.

Transaction failed but account debited (KMM9418609V22089L0KM)

Dear sir

Further to my previous mail I would like to inform you that the cash I was trying to withdraw from the ATM was for paying the hospital where my mother in law was admitted in the ICU for treatment for low BP. When the transaction slip ( TXN no. 3816 & 3817) came out with “sorry unable to process” message, how did it debit my account? And now I am being told that you will revert in 2 days time. Considering the emergency of close relative being admitted the hospital and because of wrong debit I will not able to use cash of Rs.10000/- I would sincerely request you to do all the checks immediately and correct my account balance to enable me to use for my immediate expenses in the next 2 days.

How can there be 2 contradicting information one to debit my account & other to process transaction slip saying “ sorry unable to process”? There seems to be some fundamental error in process.

Please sort it out immediately.

Regards
Murali

From: Murali, N
Sent: Saturday, February 12, 2011 8:16 PM
To: '[protected]@hsbc.co.in'
Subject: Transaction failed but account debited

Dear sir

I used the debit card for cash withdrawal of Rs.5000/- twice at SBI Mandaveli ATM id STDA[protected] at 18.24 & 18.27 today and both the times I did not get the cash & transaction slip came with unable to process transaction message. Then I checked my account through internet banking and found that my account was debited with Rs. 10000/- I have got the transaction slips with me. Can you please ensure that the transaction is reversed in my account and credited with Rs.10000/-

Please acknowledge receipt of this mail & take necessary action to correct my account.

Thanks

Best regards
Murali