| Address: Malkangiri, Odisha |
Ref: Pension/11-12/271
Dated: 27/01/2011
To
The General Manager,
State Bank of India,
Local Head Office,
Customer Grievance Cell,
SYNERGY, C-6, G-Block
5th Floor, Bandra Kurla Complex, Bandra(East), Mumbai 400 051
Sub: Arrears of Pension(Pre-2006) and non payment of regualr pension.
Ref: RBI letter no- BO (M&G) INW.10791/UVP/10-11 dated 18th January 2011
Dear Sir,
I regreat to inform you that, after several communications made with the branch as well as with the head office at Bhubaneswar and Mumbai, My issues are still not resolved.
My details are as follows:
Name: Laxmi Narayan Patra
S/o Prafulla Kuamari Patra (Benificiary account holder)
PPO No-347225
Account number- [protected]
Address of complaintant:
C/o P.Anand Shetty
Plot-47, Survey -65
Indira Nagar, Handewadi Road
Hadapsar, Pune 411028
Name and address of the branch office:
State Bank of India
Malkangiri, Malkangiri, Orissa
Name of the Nodal Officer- Ashok Kumar Mahakul
Bank Address: Main Road, Malakngiri, 764045
Fact:
My first complaint made vide letter no-036/2009 dated 06/03/2009.
All those corresponding letters are enclosed here with this complaint.Please find the same for your references.
Initially the complaints were mede to credit the pension amount into the benificiary account after the death of the actual pension holder along with to credit the arrears of pension of pre-2006 (for the period[protected] to the same benificiary account.
But, after a several communications/complaints made with bank ( customer help desk at Bhubaneswar), the bank has credited the arrear amount to the deceased account, NOT to the benificiary account.
My objection in this regard was that, as per the grneral rule, the pension amount includes arrears of pension, any interest on the same or any penalities received on the same. Therefore the arrear of pension should also have been credited to the benificiary account and NOT to the deceased account. Even when we have opened a fresh account (in the name of spouse of the deceased person) inorder to get effect all transactions related to the pension of the deceased person, how the arrear amount credited to the deceased person's account.
In the mean while, as per the life certificate requirement, the benificiary (Complaintant) stood before one of the branch (SBI, Hadapsar, Pune, Maharastra) as she is staying at Pune and the dully filled-up form along with proper seal has sent to the concern branch (SBI, Malkangiri, Orissa) through POSTAL, and even we have received the acknowledgement for that, that the document have received with in its due date. But the regular pension amount is also not crediting now-a-days to the benificiary account since December 2010.
Last but not least, we are asking for the transfer of the pension account to PUNE(MH) from MALKANGIRI (Orissa) but such transfer is also getting delayed for no reason.
Loss Caused:
-Mental egony.
-Difficulties faced to live the day-to-day life for delayed crediting of pension since the death of the deceased person.
-Time Value Of Money.
-Opportunity Loss ( Interest cost on such amount which were suppose to have credited in the account from their due dates.)
-Consulting fees paid on such matter.
-Others (Stationaries, Ph bills, Fax cost, Postal cost, Internet cost etc..)
The relief sought :
Amount involved : Rs 2,50,000 (Appx.)
Compensation amount : Rs 1,00,000 (excluding Interest and penalities)
Note: Interest and penalities should be paid as per the legal requirements made under the SBI and RBI rules and regulations.
Aug 13, 2020
Complaint marked as Resolved ![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
