State Bank of India [SBI] Complaints & Reviews

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-----Original Message-----
From: Santosh Sonekar [santosh.[protected]@yahoo.com]
Sent: Saturday, Jul 23 2011 6:54PM
To: SBI Services [services.[protected]@ge.com]; feedback.[protected]@ge.com [feedback.[protected]@ge.com]
Cc: divya.[protected]@ge.com [divya.[protected]@ge.com]
Subject: RE: Compalin for Threating Calls from sbi card side.

Hi,
I am still waiting for your proper feedback so that i can take necessary action about this matter.

Thanks
Santosh
23 july




--- On Thu, 21/7/11, SBI Services <services.[protected]@ge.com> wrote:


From: SBI Services <services.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Compalin for Threating Calls from sbi card side.
To: "Santosh Sonekar" <santosh.[protected]@yahoo.com>
Date: Thursday, 21 July, 2011, 6:14 PM






Dear Sir / Madam,


Thank you for writing to SBI Card.




This is an escalation ID, request you to mention complaint number received from Helpline/ Feedback ID : feedback.[protected]@ge.com in

all your correspondence to help us track your complaint for speedy redressal .



Incase you have not contacted Helpline or Feedback ID for your complaint, we would request you to contact them for resolution.

In case o[censored]nsatisfactory response, you may write to Services.[protected]@ge.com with complaint number



This is a system-generated response to acknowledge receipt of your e-mail. The Subject line contains the reference number

allotted to your e-mail. we request you not to change the subject line in future correspondence. We shall revert to you with in 5

working days.



In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for

resolution.



Assuring you of our best services at all times.



Warm Regards,

SBI Card Team















Now you can manage your account Online from Anywhere & at Anytime by logging on to our website www.sbicard.com and " creating your User ID and Password ". Post registration you will have immediate access to the following features:

- View and Print your Last 3 Monthly Account Statements
- View your Latest Transactions / 1 Year Payment History / Outstanding
- Track your Total Outstanding Due & Payment Due Date
- View Account Status - Available Credit & Cash Limit
- Locate Drop Box
- Reward point list
- Modes of Payment
- Benefit from the latest Online Offers....and much more.

Payment Options

You can now make payment(s) to us through 8 different ways.

· PayNet: - Click on pay net at www.sbicard.com to make your payment online from your bank account available with HDFC Bank, Citibank, Kotak Mahindra Bank, Axis bank PNB and IDBI bank

· Pay Cash: - Walk into 3500 Easy Bill Merchant Outlets & Pay in Cash (Available in selected cities only)

· SBI ATM: - Pay at over 8000 SBI ATM with your SBI ATM / Debit Card.

· Online SBI: - Simply log on to www.onlinesbi.com to pay your bills directly from your SBI Bank Account.

· Electronic Drop Box: - Please make cheque payable to your “SBI Card Number xxxx” (16 digit SBI Card number) & get on instant receipt. (Available in Bangalore City only Outstation cheques not accepted.)

· VISA Money Transfer: - Use VISA Money Transfer funds to pay your SBI Card bill. (Available for VISA cardholder only)

· Electronic Clearing System: - Authorize us to debit on account (Saving /Current) of any bank by filling an ECS Form. (Available in DELHI, MUMBAI, BANGALORE, HYDERABAD AND KOLKATA only)

· SBI Card Drop Box: Please make cheque / Drop payable to your “SBI Card Number xxxx”(16 digit SBI Card Number) Outstation cheques not accepted.





-----Original Message-----
From: Santosh Sonekar [santosh.[protected]@yahoo.com]
Sent: Thursday, Jul 21 2011 10:34PM
To: feedback.[protected]@ge.com [feedback.[protected]@ge.com]; services.[protected]@ge.com [services.[protected]@ge.com]
Cc: divya.[protected]@ge.com [divya.[protected]@ge.com]
Subject: Compalin for Threating Calls from sbi card side.

Dear Sir/mam,
My self Santosh,and i had a credit card of sbi bank.i was regular user of sbi card.few years ago some froud happend on my card,after this froud case when i got my statement then i surprised to saw my bill.after that i made a call to sbi card customer care and told all my story then they assured me that all charges would be reversed if your case is true.after 1 year i got a call from sbi side that there are some outstanding due on my card then i told my all story then again they assured me that they will update all my story and as soon as possible this matter would be resolved.
after 2 year in the month of june again i got a call of Mr jeetendra Singh from sbi card side at that time they told my that total outstanding of my account was 118457 after listing this thing i got surprised that how it could be possible.when i complained in 3 or more times in sbi card then how it could be possible.
again i told all story to mr jeetendra singh but he was not ready to listen any thing.then he starts argument with me.but i was ready to pay minimum amount to settel this card bcoz due to this card in future i am not able to take loan from any bank.here i never used this card but again i was ready to close this matter to improve my cibil ranking.
but mr jeetendra singh was not ready to listen any thing.according to him i have topay all outstanding to close this matter or to improve my cibil rating.but i denied the same.here i am ready to pay maximum 10000 to close this matter.but according to jeetendra singh i have to pay all outstanding.
After two or three days again i got a call from RBI LEAGLE DEPARTMENT by the name of Mr Amit Tyagi ([protected]), according to him within 24 hour i have to pay all outstanding other wise i have to go in jail with all my family members.
the main reason to sending this mail that RBI cann't interfare in credit cards recovery caess.one thing more that i never forget the voice of mr jeetendra singh,the voice of mr jeetendra sing and Mr Amit Tyagi was similar.here again i denied for the same payment bcoz this amount was not used by me then how i was liable to pay this amount.
then mr amit tyagi was starts to harresh me.i have all recordings of the all conversation which was happens through mr amit tyagi's number in my mobile.
they abused me very badly,according to mr tyagi(jeetrendra ) if i would not pay this amount within 24 hour then he will send police in my residence.
when i investigated this matter then i got to know that it could not be possible that RBI can send police for credit card recovery.
Here i am ready to settel this matter if you are ready to take 10000.but one thing more that i am also going to lodge a complain in consumer forum and banking ombusdman for this case that how mr jeetendra dare to call me by the name of RBI.
My card no is[protected].
i am also going to lodge a F.I.R in police against mr jeetendra/mr amit tyagi.

Now finally i want proper feedback from your side so that i can resolve this matter as soon as possible.


Thanks,
Santosh
21 july 2011

Sir,
I have taken a personal loan from SBI in the year 2008. So far i have never miss the EMI payment on my loan.Although outstanding amount is still there,some additional over due amount of Rs 9338/- has been generated.Without prior intimation to the individuals the bank has sent a report to CIBIL.How and when that amount is generated is not known and due to that i am included under CIBIL defaulter list come to know when i approach Axis bank for another personal loan .
I approach SBI for the same but proper response is not given by them. So,kindly help how to get ride of my name from CIBIL defaulter list.Hoping your kind help and guidance to handle the situation.

with regards,
T Mangkhothang,
VIP,Borjhar,
Guwahati,Assam-15

SBI ATM COMPLAINT
Amount deducted but ticket is not booked.
I booked my e-ticket for DEORIA TO LUCKNOW in KRISHAK EXPRESS for 28/8/2011 on[protected] i made payment through my ATM card for 664. amount deducted but i have not recieved e-ticket.
Kindly refund the same. Below is my sbi account summary

NAME-MANISH KUMAR GUPTA
BRANCH-NEW COLONY BRANCH DEORIA PIN NO.274001
A/C NO.-[protected]
ATM NO.[protected]
AMOUNT DEDUCTED-664.00INR

Revision of Family Pension in respect of Smt. Shankuntla Devi PPO No.54030/S/Pb/2010 Account No.[protected].

Sir,
I am drawing Family Pension after the death of my husband from SBI,Branch Dhanauala Distt. Barnala
1) You have not revised my Pension even repeated requests have sent to you through Branch Manager SBI
Dhanaula.
2) You have not paid me arrear of 43 months which is due to be paid in 11/2010
3) The payment of arrear of Revision of Pension is still pending.
4) Dearness allowance santioned vide Pb.Govt. letter No.3/20/2010/3FPPC/1203 dated 4.10.11 is not paid to
me from Oct. 10 to December 10.

Requesting immediately action to pay the arrear and revised the pension. Shankuntla Devi

We have a fixed deposit with SBI Chengannur Kerala, By mistake we were not able to renew it on time, When it came to our understanding we approached the bank but the bank hither to is not responsing to our request.Always gives the answer they will find it and inform.
Since more than three years we are approaching the bank and same is heard from them.
It is sure that the one in the NRI section has done a fraud, and that is why he is insisting us to close an older saving account with IRS 28000, where we had no
balance for long years

Please help us to get our money back with interest.
I am sending the copy of the fixed deposit certificate

My address
Joy Joseph
Mundukottackal house
R.S. Post, Thiruvalla, Email. [protected]@hotmail.com
Tel.[protected] or Mob. [protected]

Sir,
My account number is [protected], I lost my ATM card so please locked the transaction by the card and reissue new one, please do it soon as possible....
thank you......

1-my self EX AIR FORCE SGT RAJKUMAR SHRIVASTAVA having pension account number [protected] in sbi main branch maharaj bada GWALIOR, MP.My pension revised by Airforce wef from 1july2009 2- as per Air force my pension fixation should be done as per table no 112a s my self X GP diploma holder last basic as per MY PPO NUMBER 08/14/8/02109/2004 is RS 2463 IN 20 YEAR 8DAYS SER I SHOULD BE FIXED AT BASIC RS 7206 which bank has not done they have done fixation as per table number 111 which is not applicable to me as I AM X GP DIPLOMA HOLDER SGT SER RENDER 20YEAR 8 DAYS at the time when I left Air force issued diplome now enhanced to equivalent to degree which I received along with covering letter is attached for your reference 3- with this regard I have given written application to bank on 7 sept2010 and raised my issue in pensioners meet visited at sbi bank met with dealing person mr Prajapati who has despatched my application same is attached for your reference 4- my friends having account in other banks pnb.central bank all got revised within 7 days here PPO. also attached for your reference in this case nothing done approx year going to be passed hence bropught this matter to your knowledge my mobile number is [protected] and address is LIG-950 Darpan colony Thatipur GWALIOR MP 5- attached PPO /table 112 ,APPLICATION GIVEN AT SBI , DIPLOMA WHICH IS NOW ENHANCED TO DEGREE RECEIVED RECENTLY all for your reference , kindly do needfull i will be thankfull to you

I had applied for a home loan in SBI homes through SBI HEK branch, Trichy 14 to RASMEC, trichy which processes such applications. i had submitted the application in july/august 2010. SBI authorised engineer visited the place within 2 weeks. Then lawyer called me with my original documents. There started the problem. The lawyer literally harassed me and made me go to his office for 7 times in a span of 3 months to no avail. The lawyer sent his opinion stating that he needed some documents. Even on furnishing the same, he called for some other documents next time. this continued for almost 7 visits. I literally wanted to commit suicide because of the non-transparent dealing by the bank. The lawyer would demand a letter from SBI to process the papers, SBI would say that they had personally talked to the lawyer. This harassment/negligence by SBI continued for months together. After sometime, i got fed up and asked for withdrawal of my application. only then a week later, SBI home loans came for verification. Officials from RASMEC, lawyer and Local branch gave lots of assurance to process the application. Inspite giving them a week, my application was neither accepted/nor rejected. In the course of time, i had lost the application money of around Rs. 11000, which they did not have any decency to refund me. neither did i get any consolation letter from SBI nor refund.

In this era too, SBI is behaving such way.

TO,
The Branch Manager
State Bank Of India
Lalitpur (U.P)
Subject – Amount Deduct from account
Account No. [protected] . S.B.I.LALITPUR
Card Number -[protected] and Avail Bal 25815.00 /-
Adds - PNB Tuna Chowk , lalitpur
1. TXN NO. 1921, ATM ID W1029900, Response code - 072, time - 13.17, date - 17/7/11, withdrawal saving amount 10,000/-, unable to process but Withdrawal amount deduct from account.
2. TXN NO. 1922,ATM ID W1029900, Response code - 072, time - 13.18, date - 17/7/11, withdrawal saving amount 10,000/-, unable to process but amount 10020/- deduct from account.
3. TXN NO.3895,ATM ID N2029900, Response code - 072, time - 13.21 , date - 17/7/11, withdrawal saving amount 10,000/-,Txn Declined but amount 8 /- deduct.
4. Bal Inquiry
TXN NO.3896,ATM ID N2029900,Response code-000,time-13.22,date-17/7/11, Avail Bal 5787.00
Kindly look in this matter, I will be very thankful to you.

Thanks & Regards
Madhavi Verma
D/O , Dhoo Ram
Near B Kabin
352 G, Nehru Nagar
Lalitpur (U.P)
Pin - 284403
Mobile No. – [protected]
Email adds – v.[protected]@yahoo.com

On termination of agreement with Motilal Oswal Securities and SBI the migration of trading account was to be done by SBICAP Securities Ltd free of cost. They first refused to open trading account free of cost but after lot of communication they agreed to do so. Now they have refused to process the trading account opening application saying that I was not 1st holder in savings account. I insisted for any guidelines in this connection by any authority, which they could not do so.

Now I wish to complain the matter to SEBI, but unable to find where and how to complain. Can anyone guide, please

Thanks

Sunita Gupta

not able to lo-gin with the username and password provided by the bank
i have been provided with a username and password to access the online banking at the branch- sitarganj But i am not able to lo-gin even for the first time. Kindly help me..and do let me know if you need any further details. i am facing other problem that i am not able to transect ion from my account.
Name- istyak ahmad ansari
A/C no.- [protected]
branch- sbi sitarganj

sir i have mobile recharge110RS through net banking but deduct my account balance but msg to failed due to invalid amount oxitrans id[protected] dated 15 july to time another id[protected] same date 110 RS my account no[protected] total 220rs deduct my account pl.this issu solved me thxs.

inspite of submitting form 15G on fixed deposit accounts, by a retired college professor, a senior citizen, the State Bank Of India, B T Road Branch, Kolkata. West Bengal has deducted TDS on Maturity Proceedings to her Savings Bank Account, in the same branch. On notifying the bank staff, they admit that its an error, but can only return the money after one month, provided she gives a written complaint to the branch manager.
this is a harrasment and unlawful blockade of money as well as non fulfillment of promises that the bank does on the maturity value of fixed deposits.
Please show us ways to take action against the bank.

In april month 18/04/2011 i have contact the customer care of SBI credit cards. They have confirmed that i am elgible for convert my balance to flexi pay.

I made a transaction on 30/06/2011.

Then i contact them to convert this amount to flexi pay.

Now they are telling i m not elgible for flexi pay.

For me this 40,000 rupees is such a big amount.

help me regarding this.

my name is afsar ali, my a/c no is [protected] deduct 10,000 RS. at thekma atm on 27/05/2011. when i used my atm card in atm machine i enter the pin no that is not accepted atm machin. afterthat i gone to in bank i checked from the bank counter he told me amount is proper your account. after three days i gone to bank for withdrawl my money. he told me withdrawl he amount before three days at thekma atm machine. i shocked i was gone to the manager told him everything he replied you withrdrawl the amount. properly. but i told him i am not withdrawl the amount.i complaint the headoffice two to three times but not satisfied answered please do something early as possible. thank you.
atm transacton no 2855
terminal S10E[protected]
STATE BANK OF INDIA
BRANCH GOSAI KI BAZAAR
AZAMGARH
UTTAR PRADESH
INDIA

Dear Sir,

I m using SBI Credit Card since 2005. Due to some service issues they had billed excess in my account as overdue charges and insurance charges. The card has blocked in 2006 and the executives are came and i show all the proofs related to that charges. They have suggested to send a complaint to head of the cards department and they resolve the same.

After so many phone calls and correspondings with the local authorities we have received a mail from head of the cards that our account has been cancelled. But the same has still showing in the Cibil reports.

I have prompt customer to HDFC , ICICI since 2005. I have no overdues or settlements in this regard.

Recently i have approached to topup in HDFC and the concern people says that i my cibil score has been down and the SBI Card is showing as write off... I m enclosing the mail we got from Head Cards of SBI regarding my account on 07/04/2009....

Plz rectify the same in this regard.

Dear Ajay Bharti,
Since last one month,i am writing mail & attaching proof of refund from CEO air deccan but you people are still not able to resolve my case.I think the working style of SBI is still very poor as compare to private bank,people are not taking the things seriously.
I had send hard copy of complaint to gurgaon office(infinity tower)on 7th june-07 but your customer care officer is saying that they didn't get although i have proof of delivery dated 8th june-07 recieved by SBI staff & will send you the scan copy very soon.
I have given huge amount of interest & not able to pay regular minimum amount/month as my rs.20000 is stuck with SBI.
I have also attached the mail of ceo airdeccan you people can disscuss & resolve my case.This is the last mail before going to media & court.
brief details:
1.Air deccan tickets booked through sbi card on 17dec-06 & 15 Ian-07.
2.Both the tickets cancelled & money rolled back to SBI account as per airdeccan refund dept & they have given proof of refund immediately on mail not like your SBI staff.
3.My Rs. 20000 is either somebody has taken in personnel account or not updated the account like above example i have given complaint in return on 7th June-07 & recieved by SBI staff on 8th june-07 & denying that they didn't get.


Kindly resolve my case within two days otherwise i have to move court & media ,will also claim the losses since last 6 month.

Thanks
Ran Vijay Singh


Note: Forwarded message attached

-- Original Message --

From: "ran singh" <[protected]@rediffmail.com>
To: "HeadCards" <head.[protected]@ge.com>
Cc: [protected]@airdeccan.net
Subject: Re: RE:'CaseID=[protected]'Fwd: Fwd: Re: Re:Mr. Ran Singh





Dear Sir,
As per the below mentioned mail by ceo airdeccan ,they have written reference case of refund.Please check at your end & resolve my problem.
thanks & regards
Ran Vijay Singh


�From:
ceo <[protected]@airdeccan.net> | Add to Address Book | This is spam

To: <[protected]@rediffmail.com>

Subject: Fwd: Re: Re:Mr. Ran Singh

Date: Tue, 22 May 2007 13:50:00 IST

Note: To help protect your privacy, images from this message have been blocked.View images | What is this?

Dear Mr. Ran Singh,
Greetings from Air Deccan!!!

Ref: DA08381708
This is with regard to your email dated 18th May 2007 with regard to the status of your refund on the below mentioned case DA08381708. We would like to inform you that your refunds was rolled back on the 15th Januray 2007. Kindly check with your bank with the Trace # 408933.

For your kind reference please note down your Reference case# for Refund AIR-D.5581.15012007
Request you to check your account and take up the issue with your with your bank.

We thank you for writing into us. Looking forward to having you fly with us again.

Thanking you
for Capt Gopinath

Rupali Lasrado

Asst Manager Customer Relations

On Sat, 19 May 2007 HeadCards wrote :
>�
>Dear Mr.Singh,
>�
>Thank you for writing to SBI Cards.
>�
>This is with reference to your communication dated May 18,
>2007 regarding your SBI card account.
>Transaction
>�Related:
>�
>We would like to share with you that as of now we have not
>received the credit of Rs.10,177.80 and Rs.10,772.80 from�Air
>deccan�towards the cancellation of air deccan tickets booked through your
>SBI card.
>�
>Hence, we would request you to contact Air Deccan and
>provide us with the cancellation receipt or�any other communication
>regarding the refund of above mentioned amount to enable us to take further
>necessary action.
>�
>In case of any further queries on the SBI Card, we would
>request you to reply at
>feedback.[protected]@ge.com
>without altering
>the subject line or call our 24 hours, 7 days a week, at our local Helpline
>number 39020202 or[protected]for BSNL and MTNL users).
>�
>Yours�sincerely,
>�
>Ajay
>Bharti
>AVP-�Customer�Service
>�
>�
>�
>�
>�
>-----Original Message-----
> From: �ran singh (
>[protected]@rediffmail.com
>)
>Date:
> Friday, May 18, 2007 10:27 AM
>To: �
>[protected]@airdeccan.net
>(
>[protected]@airdeccan.net
>);
>head.[protected]@ge.com
>(
>head.[protected]@ge.com
>)
>Cc:
> feedback . gesbi (
>feedback.[protected]@ge.com
>)
>Subject:
>�Fwd: Fwd: Re: Re:Mr. Ran Singh
>�
> Dear Sir,
> I am coninuously writing mail to both of
> you.But i am not getting any positive response.I have attached the mail of
> SBI as well as airdeccan.
>Airdeccan refund dept. is saying they have
> refund my amount to sbi against the cancellation of tickets,but at the
> same time sbi dept. is saying that they didn't get the refund
> amount.Please specify where is my amount gone as every month since dec-17
> 2006 i am paying interest to sbi against 20000amount.
>Please reply as
> soon as possible otherwise i have to move to consumer court.
>thanks
> & regards
>Ran Vijay Singh
>PNR NO.DAO8381708
>1.CANCELLED DATE
> 17/12/2006 AMOUNT RFUND AGAINST CANCELLATION AS PER AIRDECCAN IS
> Rs.10,177.80.
>1.CANCELLED DATE 15/01/2007 AMOUNT RFUND AGAINST
> CANCELLATION AS PER AIRDECCAN IS Rs.10,772.80.
>My SBI CARD NO.4006 6760
> 1728 7585
>Note: Forwarded message attached
>-- Original
> Message --
> From: "ran singh"
> <[protected]@rediffmail.com>
>To: [protected]@airdeccan.net
>Cc:
> head.[protected]@ge.com
>Subject: Fwd: Re: Re:Mr. Ran Singh
>�
><<EmbeddedMsg0.txt>>
><<EmbeddedMsg1.html>> <<EmbeddedMsg2.txt>>
><<EmbeddedMsg3.html>>

I am holding a SBI Credit card No. [protected]. I had cut my card and sent a letter along to cancel my credit card in the month of January,2011 and the same was dropped at SBI,Sector 10, Panchkula. Till date my card account has not been closed due to which my FD is not being realised. I dont want this card as I have Platinum Cards from other banks with better credit limits. I am unalble to get through the SBI customer care centre despite trying for more then 1000 times.
Kindly help close my card and get the FD realised.

Regards,
Kapil Dev Jerath
[protected]

Sir,

I am Shailendra Kumar Suman working in The Indian Railway.My Salary account no [protected] in SBI Qila Railway Croccing Branch Bareilly UP.Branch Code 9020 Here the employees in the bank Madem Meera Lal are irresponsible/Missbihabier and Negative Attitude and not doing any help to transfer our money to SBI Panvel Branch A/C no [protected]. We all the Railway employees are struggling a lot because of it. To know about our amount two day delay in transfer, they dont lift up the phone in Branch. So please consider this matter .
Jul 13 2011 by.
Shailendra Kumar Suman
Cell No [protected]

Sir,
I had SBI credit card no.[protected]. . On perusal of statements from the months of February onwards,I noticed that they debited my account in respect of transaction of 106.79 dollars on 17.2.11 for an amount of Rs.5078.25 for purchase of a book from amazon.com.Subsequently amazon did not supply the book and refunded the full amount .However, SBI Cards credited only Rs. 906.69 on 10.3.11 & Rs.3719.44 on 17.3.11 i.e total of Rs.4626.13.Why amount of Rs.452.12 had been retained ,was not explained by them nor they furnished relevant details even after 12 reminders. Rather they stated that they have correctly retained the amount

2. Likewise an amount of 117.93 dollars (Rs.5608.01) was debited on 16.2.2011 but subsequently amazon did not supply the book and refunded the amount .But SBI Crads credited only Rs.5101.78 on 19.3.2011. Why difference of Rs.506.23 had been retained, no details furnished.
3. Similarly they credited an amount of Rs.1103.11 on 24.4.2011 as against debit of Rs.1211.51 on 1.3.2011. The difference of Rs.108.40 had been retained by them
4. Again only an amount of Rs.5009.23 has been credited on 24.4.2011 as against debit of Rs.5446.02. The amount of Rs. 436.79 had been retained by them
5.I requested them to credit the remaining amount immediately and also furnish complete working and basis of the amount credited to my account.. Again and again I requested them to furnish the complete working of difference and the rates of dollar adopted by them on various dates as aforesaid, but they did not care. Now they have charged more than Rs. 500 also in the latest statementby way of penalty and did not furnish me the basis for levy of this amount.Please help me in this regard.
anpahuja