[Resolved]  State Bank of India — UNWANTED PROMOTIONAL SELLING BY FORCE

Address:

West Bengal

To,
The Manager,
SBI Card.
Re: Account No [protected] Primary Card No- [protected]
Your Reference: 7-Feb-2011, N&E/LEV-1/LB FEB-11/06348

Dear Sir,
Please note that I had taken a credit card from you most probably in the year 2003. At that time your people had requested me several times to take an SBI Card for free of cost for employees of Life Insurance Corporation Of India. I had no actual need of this type of credit card but your people had argued that if I take the card I will lose nothing but he, being a low income young employee, will be benefited or rewarded from SBI Card and the fact will be one kind of help to him. SBI- State Bank Of India- One of the most reputed brand in India. I agreed to accept a credit card from SBI Card.

I have never used the card, even I have not detached the card from your paper on which you had pasted the card at the time of issuing the card. I had just received the card and kept it to me. At the end of five years when the validity of the first card was over you have sent a fresh card with the same number in the year 2008. I have also kept it to me without detaching from the pasted paper. I have never used the first card as well as the second card and I have never asked any benefit/ reward or any kind of help from you.

But your people had made several phone calls to me to accept various offers. Most of the times they have delivered their lectures in English and in such a rapid speed as if they have fast forwarded the speeches. I am not free in English and Hindi conversation and being a busy man I have never considered those offers and rejected all those offers.

Oneday, in the month of August-2009, one of a private courier has delivered a paper box to my home in absence of me. “Privilege Circle Programme” was written on the box. In the evening, after returning from my office, I made a phone call to your helpline number. I had told them that the box was wrongly delivered to me as because I have never asked for such offer and I want to return that Privilege circle programme box immediately, But your people had roughly answered me that “ You have accepted our offer and you must have to pay for that.” I argued with him and expressed my desire to return the Privilege Circle Programme box as it was but he was not ready to hear any words from me, instead he used rough language and hard pressed me to pay the amount as early as possible. I disagreed to pay anything from my hard earned money. Then your people made several phonecalls and SMSes from various citys like Mumbai, Chennai, Bangalore, Chandigarh, Delhi, Hyderabad etc. etc. except from Kolkata. Then it seemed to me that a group of people are trying to create undue pressure on me for the money. I have tried a lot to make them understand that “ You have dropped a box to my door without my consent and demanding money from me ” , I was not ready to pay that . They have disturbed me a lot. Even they have harassed my family members also. Then after few months they started to call me from your kolkata office in bengali asking a huge amount. I have explained them total fact and requested them to collect the paper box which was kept with me intact for a long time. But your people were only interested to get money, they pressed me hard over telephone. Your Kolkata office then sent a “Muscle Man named Kanchan Neogi” whose Mobile No was [protected] to my residence. In absence of me he threatened my family members and created panic amongst them. Then I received a phonecall from Mr. Neogi. I explained the fact to him. He was too brut to hear me. He threatened me in a very rough language and asked me the money against the Privilege Circle Programme box. Once again I requested your Kolkata office to collect the box. But they disagreed.

Presently at the end of february,2011,the first time I have received a written demand list in which you have demanded Rs-16746.36 and offered an opportunity to settle the demand by paying Rs-8373.18 only and you have also warned me in case of failure you will record the case to “Credit Information Bureau India Ltd. (CIBIL).

I am very much astonished of the fact that SBI, State Bank of India, one of the most reputed brand in India, is trying to gather money from their valued customers by force
selling, by harassing, by undue pressurrising or by hook or cook.

I have never used the card mentioned above, I have not credited any amount from you. All your demands are created only to fetch money from an innocent customer. I am unable to pay any amount from my hard earned money. I am not interested to continue the SBI Card. I am once again requesting you to collect the Privilege circle programme box and close the matter immediately to relieve me from this type of harrasments and confirm me accordingly.

Yours faithfully
Arun Biswas,
LICI, Staff Quarter, Flat No-1,
R-Block, 6/1, Chetla Road,
New Alipore, Kolkata-700053.