State Bank of India [SBI] Complaints & Reviews

Respected sir,
This is regarding the account no.[protected]
I,Akhilesh kumar submitted application to SBI-Army area Jodhpur cantt Branch code-3409 to transfer of my DSP Saving Account at SBI New alipore Branch code-00205 kolkata-700 053 W-Bengal But by mistake of bank my account have been transfered to SBI-Kodarma Bazar branch code-3592
I request that can you please transfer it back to SBI New alipore branch code-00205
Thank you.

Respected sir
a. With due respect I lay down the following few lines for your kind consideration and favorable action please.
b. I ,Naibsubedar akhilesh kumar serving in Indian army and now posted with 1 Bengal girls BN NCC 149 BLOCK (G) NEW ALIPORE KOLKATA-700 053 WEST BENGAL.
c. When I was posted at jodhpur since jan-2008 to july-2010,I opened my salary account (DSP) in SBI ARMY AREA JODHPUR CANTT,and my a/c no. is [protected].
d. I was postedout on july-2010 for Kolkata and I request to branch manager for transfer of my account at SBI New alipore Kolkata -700 053 branch-SBI 00205
e. I waiting to transfer of my account up to feb -2011,than I call to branch manager by tele about my account transfer ,branch manager says to me that your account would be transferred to SBI Branch-kodarma bazaar state-jharkhand.
f. Sir ,you know well that where is mistake .
g. Sir, I can,not says any thing about this.
h. Please take neccessory action if required.
i. I hope fore favorable action.
j. Thanks.
Bank Name: State Bank Of India
Branch Name: NEW ALIPORE Branch Code: 205
Address: 23A/76, DIAMOND HARB
City: KOLKATA
State: West Bengal
Atm: Available
Phone:[protected], 22420450
Fax: 22202290
Micr Code[protected]
IFSC Code: SBIN0000205
RTGS: YES
Core banking Available
Forex Type: C1
Website: http://www.sbi.co.in

Sir,
I have been issued with an Internet Banking Kit on 2 Feb 2011 by State Bank Of India, Tirunelveli Junction Branch , Tamil Nadu [ State ].

Kit No. C[protected],
Packet No. C9891,
Circle Code 03 and
Serial No. 48.

But still now [[protected]], my Internet Banking Account is not get activated. SBI Online Web page says : "Invalid User Id and Password".

Kindly help me to get my Internet Banking Account activated, as early as possible.

Thanking you,

Yours sincerely,
M. AHAMED ALI,
Divisional Engineer, BSNL [Retired]
Mobile Number[protected]

Sir,
I beg to say that, I am Smt. Chandraprabha Mishra reciding at present in Jhabua Dist.
My husband Shri Shrilal Mishra was teacher in the higher secondary school Tirla , Dhar(M.P.)
in 2006 he had taken any personal loan which was not in my knowledge from state bank of Indore(India) brach Tirla, Dhar of Rs. 100000 . My husband was expired on[protected] and I had left dhar with my family in 2008 due to the service of my son. The branch Manager has made hold on my pension account which is in the SBI Dhar. without my concern and never send a notice to me on the account of recovery.
He made hold on[protected] and given me a letter[protected] without mentioning any kind of hold in the letter. I had sent a letter to him by my advocate and he has replied accepting of hold on my account according to recovery of loan. Under the MP pension rule 1976 article 9, pension of pensioner can not be hold without the permsion of governer of State in any kind of recovery but the branch manager had made the hold at least 4 month. I asked him under RTI act, the frequent questions but he has answered nothing but only making fool to me. I personally take the interest and fill the loan under the Ots in sbi dhar.
The branch manager had replied in his RTI act. that he had not hold any pension account on the account of recovery. He is totally talling lie. and making false statement with the act. I had suffered 4 months due to his unauthorized work. which has commited by him. please give me relief of 50000 rupees under the consumer act and take a serious action against the branch manager tirla.

I drawn Rs 20000 from SBI ATM, in that i got one forged note,and now bank manager is saying they are not responsible for this, to whom i should approach for this matter please suggest

sir ple i am rted exman army person my persion is bank of new delhi chandni chowk delhi 9991 this bank my persion but no information and no send any detail my account my money is debit my money 104077 rs is debit but why i am second time three time your office send message but no actio any petrson no my home any message and letter complated number 29266 ,1747 but any time my money intest one copy your officer and [2] copy prime minisrty [3] copy defence ministry [4] copy home ministry [5] o p bhautt chairman state bank of india sir ple fast your work is this person very hard any action sir i am village person my child admission of school my problem you need any time ple give ans with my money send information my account thank you ple

Mail below sent to [protected]@hsbc.co.in is self explanatory.

Transaction failed but account debited (KMM9418609V22089L0KM)

Dear sir

Further to my previous mail I would like to inform you that the cash I was trying to withdraw from the ATM was for paying the hospital where my mother in law was admitted in the ICU for treatment for low BP. When the transaction slip ( TXN no. 3816 & 3817) came out with “sorry unable to process” message, how did it debit my account? And now I am being told that you will revert in 2 days time. Considering the emergency of close relative being admitted the hospital and because of wrong debit I will not able to use cash of Rs.10000/- I would sincerely request you to do all the checks immediately and correct my account balance to enable me to use for my immediate expenses in the next 2 days.

How can there be 2 contradicting information one to debit my account & other to process transaction slip saying “ sorry unable to process”? There seems to be some fundamental error in process.

Please sort it out immediately.

Regards
Murali

From: Murali, N
Sent: Saturday, February 12, 2011 8:16 PM
To: '[protected]@hsbc.co.in'
Subject: Transaction failed but account debited

Dear sir

I used the debit card for cash withdrawal of Rs.5000/- twice at SBI Mandaveli ATM id STDA[protected] at 18.24 & 18.27 today and both the times I did not get the cash & transaction slip came with unable to process transaction message. Then I checked my account through internet banking and found that my account was debited with Rs. 10000/- I have got the transaction slips with me. Can you please ensure that the transaction is reversed in my account and credited with Rs.10000/-

Please acknowledge receipt of this mail & take necessary action to correct my account.

Thanks

Best regards
Murali

Date : 13.02.2011

Dear Sir,
I had made scheduled payment of Rs.7650/- to my SBI Credit Card No.[protected] for January, 2011 through Online SBI on 09.02.2011, but on scrutiny, I found that my Current Account No. [protected] was debited twice by Rs.7650/- on 09.02.2011.. Reference Nos. are IB04856683 and IB04856684. I am now urgent need of money. Therefore, kindly arrange to credit Rs.7650/- to my above account immediately.
With regards.

Yours faithfully,
Jagajyoti Dey

sir last few days im facing some difficulties in using your sbi mobile banking application . the actual problem from your side i get a massage for SYNCHRONISING application after each operation which is done many times.due to that reson i have taken action REACTIVE option against the problem but still the problem persist from your side.fineliey I have done removed application and now trying again getting application by properly sbi site and complet processe and got massage link and i am using same mobile nokia n73 but now not able to getting application got processe massage not suppotable,back on block please help me how can use again this facilities.

dear sir/madam

I am receiving calls from last 6 month from gurgaon.They are saying that u had a credit card of SBI bank and make the payment.and i didn't make any any credit card from sbi bank and also that card was issued at chandigarh and i am from agra and i never went to chandigarh .
few days back again they called and said that ur case is in tees hazari court and police will reach at ur home at chandigarh.
every time i told them that i am sandeep sharma from agra and i never in chandigarh and that card is not mine.but again n agin they called me and give me mental tension.
they said that for the payment of that card one check they received but that bounce and i told them give that check number and bank detail but they didn't gave that.
pls advice me what i do ,i am in deep tension.

name : sandeep sharma
mob no: [protected]
e-mail: [protected]@rediff.com

i had paid the full amount of due for the purchase of bajaj alliance insurance (R.S. 15000/-) & Raj Bhavan Hotel (R.S.12000/-) in the month of November. But still i am recieving EMI to the Above Amount. I had Complaint about this to the customer care of SBI 5 Times. but no response to the cancellation of EMI. they are compel me to pay EMI for this month. kindly do the need ful. My Card Number: [protected]


Regards,
S. Perarasan

Subject : Refund of deposited amount.

Sir,

I have already sent an email to the branch manager, Credit card Department, feedback.[protected]@ge.com for refund of deposited amount of Rs. 10,000/- + Interest against this FD amount as per scheme a credit card number [protected] was issued to me. This credit card is got canceled / discontinued on my request but deposited amount of Rs. 10,000/- + Interest is not refunded to me even though I have sent an email on 24/01/2011. On inquiry the concerned person i.e. Monika Agent, Vaibhav Agent, Mr. Rahul & Mr. Khanna Floor incharge are saying that matter is under process but this is the image and false reply and deposited amount of Rs. 10,000/- + Interest is not refunded to me within reasonable period of my sent request made by mail. Hence, you are requested to look into the matter, resolved the dispute and direct the concern bank authority to refund my due amount at the earliest to avoid the further litigation.

Thanking you.

To
Head officer
ATM complaints
State Bank of india
Head office
Mumbai


I have Salary Account at State Bank Of India, Krishnagiri Branch. My A/c. No. is[protected]. I have attempted to withdraw Rs.19000/- on 29/12/2010 at RMY Uthangarai SBI ATM. At that time the amount was debited in my account but cash was not received. Immediately I have registered my complaint in the complaint register at that ATM & Krishnagiri Branch

So many times I have given a complaint at State bank krishnagiri branch They asked 10 to 15 days time. But still now the said amount has not been credited in my account. So Please take necessary action to credit the money in my account which I lost due to the SBI - ATM Machine fault at Uthangarai.

Details As on below
Acc Branch :Krishnagiri Dist
Acc Number:[protected]
Email : [protected]@yahoo.co.in
Mobile No : [protected]
Debit Amount:Rs19000/-
ATM With Drown branch :Uthangarai
Date:29/12/2010
Time:9.47am
Total Amount:19535.74
After Debited Amount:535.74
Diff Amount:19000/-

Warm Regards,
V.Sampath Kumar

Dear Sir/ Madam,
This is to inform you that I have given a request on 5th of October 2010 to SBI card in order to adjust the outstanding with my F.D. & to refund the balance amount. On 8th of October I got a call from SBI card & I was asked to send a hardcopy for the same so I post a hardcopy on 12th of October.
After all the settlement I was supposed to get a refund of Rs. 2172/- however the refund process is still no initiated from their end. I called up their helpline several times infact I have sent several mails also but the outcome is nothing. Everytime I call up their helpline I got different informations some times they say that the amount will be credited to my A/c within 2 days & sometimes they ask me to send a hardcopy once again.
I have been going through this problem from last four months. Please look into it.

My Card No is. [protected]

Hi, I forgot my Debit card ATM pin.Now i'm staying away from my branch.It is not possibel to go and apply for new password.Could you please suggest me how to get new password from here .Below are My details:

Acc Holder Name:CHAITANYA KUMAR YARRAM
Acc No:[protected]
BranchName: ESAMIABAZAR
City/State: HYDERABAD, ANDHRA PRADESH
Pincode: 500027
Ph:91+[protected]

I, DVSL NARSA RAJU HAVING S/B ACCOUNT NUMBER:[protected]. RECENTLY I HAVE SHIFTED TO SAUDI ARABIA AND REQUESTED BANK TO CHANGE MOBILE NUMBER FOR INTERNET TRANSACTIONS. I HAVE FAXED THE REQUEST ON 19.12.2010 AND MY FAMILY VISISTED THE BANK FOR THE SAME PURPOSE SO MANY TIMES. EVEN EX BRANCH EMPLOYEE ALSO MET THE MANAGER. THERE IS NO PROPPER RESPONCE AND THEY HAVE NOT CHANGED THE NUMBER.
ATTACHING THE FAXED LETTER COPR YOUR REFERENCE. FOR NECVESSARY HELP PLEASE.

REGARDS

Dear Sir,

I got Education Loan From SBI for my MBA course[protected] on 21st july 2009.At the time of taking the sanction of the loan I already submitted the Income Certificate of my father as per which I am eligible under the Interest Subsidy Scheme of the Central Govt on Education Loans.

On inquiring about the scheme from the bank officials 5-7 times there is always vague reply regarding non receipt of any information or circular for the same.

Even asking the branch operations manager and branch manager of SBI Civil lines Allahabad(Branch whereupon the loan has been given to me) branch code:3126 they were unaware of the scheme and directed me to go to the Loan branch when I went to that branch they told me that Its a bank and the bank doesnt gives any loan without charging interest.When I told them about the govt.notification they told me that I am not eligible for the scheme as I am pursuing post graduate course and the scheme is for only undergraduates.

Further being directed again to the home branch Civil Lines I showed them the Gazetted notification copy on which they told me that they couldnt do anything about the same as the circular are received at the RASMECCC branch and not this branch.

Then I went to the RASMECCC branch where the Chief Manager reluctantly heard me and said that the date is over. I told him that the officials had told me earlier that I will be intimated when the scheme is implemented and finally his reply was that he could not do anything about it and I must go and meet the Regional manager.

I went the same day[protected]to the Regional Officer who was on leave and my matter still unresolved.
I am really disappointed with this kind o[censored]nprofessional attitude of state banks personnels where people are such ill-informed.The bank in its vision shows so much concern about the customers and its people are literally unconcerned about their responsibilities towards the customers.

Hope my complain is forwarded to the concerned authority who may rightly address it.


Regards
Bharat Pathak
Email:bharat.[protected]@gmail,com
mob:[protected]/[protected](Indore)

Correspondence Address:18-c Elgin road Civil Lines Allahabad-211001(UP)

Respected sir/Madam

The below mail correspondance is self explanotary & doing the needful.

Kalyan Baksh Thakur
[protected]

-------- Original Message --------
Subject: Re: Fw: Rs.500 short receipt from SBI ATM from Hind Motor
Date: Thu, 10 Feb 2011 13:52:20 +0530
From: K.B.THAKUR - ACCOUNTS - KOLKATA <[protected]@firstflight.net>
Organization: K.B.THAKUR - ACCOUNTS - KOLKATA
To: chairmansbi.[protected]@sbi.co.in, dgm.[protected]@sbi.co.in, sbihelpline.[protected]@sbi.co.in, agmatm.[protected]@sbi.co.in


Request..........

On 03/02/2011 11:09 AM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
> Respected sir,
>
> I am very sorry to say that You all are keeping a valuable post............ but no any positive response from your end........Pls arrange to resolve the long pending issue.
>
> Regards
> KALYAN BAKSH THAKUR
>
>
> On 02/02/2011 5:18 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>> Still .............. I am waiting for the above mentioned subject.
>>
>>
>> On 28/01/2011 4:40 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>> Waiting for your valuable response..................................
>>>
>>> On 27/01/2011 12:57 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>> Respected sir,
>>>>
>>>> Still .............. I am waiting for the above mentioned subject.
>>>>
>>>> Regards
>>>> K.B.Thakur
>>>>
>>>>
>>>> On 17/01/2011 12:07 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>> Request..................
>>>>>
>>>>>
>>>>> On 15/01/2011 11:49 AM, dgm.[protected]@sbi.co.in wrote:
>>>>>> LHO KOLKATA
>>>>>>
>>>>>> Please attend to the message forwarded immediately. The customer may please be provided necessary details. Please advise us when the matter is resolved.
>>>>>> DGM, Customer Services
>>>>>> Corporate Centre, Mumbai
>>>>>>
>>>>>>[protected] fax
>>>>>> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 01/15/2011 11:49 AM -----
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: chairmansbi.[protected]@sbi.co.in
>>>>>> Cc: dgm.[protected]@sbi.co.in, sbihelpline.[protected]@sbi.co.in, asc.[protected]@sbi.co.in
>>>>>> Date: 01/15/2011 11:04 AM
>>>>>> Subject: Re: Fw: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Respected Sir,
>>>>>>
>>>>>> What is going on................no any body act for above mentioned subject.Its effect goes to your Goodwill.....So pls look into the matter personally & arrange to resolve the long pending issues.
>>>>>>
>>>>>> hope green response from end.
>>>>>>
>>>>>> Regards
>>>>>> K.B.Thakur
>>>>>>
>>>>>>
>>>>>> On 08/01/2011 12:46 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request..........................1
>>>>>>
>>>>>> HOW LONG WE WAIT....................
>>>>>>
>>>>>> On 23/12/2010 11:36 AM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>>
>>>>>> Request...................
>>>>>>
>>>>>> On 20/12/2010 11:24 AM, dgm.[protected]@sbi.co.inwrote:
>>>>>> LHO KOLKATA
>>>>>>
>>>>>>
>>>>>> PLEASE ADVISE THE STATUS OF THIS LONG PENDING ISSUE.
>>>>>>
>>>>>> DGM,Customer Services,
>>>>>>
>>>>>> State Bank of India
>>>>>>
>>>>>> Corporate centre, Mumbai
>>>>>>
>>>>>>[protected],22740432,FAX 22742431
>>>>>>
>>>>>> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 12/20/2010 11:23 AM -----
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: chairmansbi.[protected]@sbi.co.in
>>>>>> Cc: dgm.[protected]@sbi.co.in, sbihelpline.[protected]@sbi.co.in
>>>>>> Date: 12/20/2010 10:53 AM
>>>>>> Subject: Re: Fwd: Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request.........................1
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 18/12/2010 1:39 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>>
>>>>>> Request.....................
>>>>>>
>>>>>>
>>>>>> On 15/12/2010 5:22 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected sir,
>>>>>>
>>>>>> Your help is hungry needed for above mentioned subject........
>>>>>>
>>>>>> Regards
>>>>>> KALYAN.BAKSH.THAKUR
>>>>>>
>>>>>>
>>>>>> -------- Original Message --------
>>>>>> Subject:
>>>>>> Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>> Date:
>>>>>> Thu, 09 Dec 2010 12:27:13 +0530
>>>>>> From:
>>>>>> K.B.THAKUR - ACCOUNTS - KOLKATA <[protected]@firstflight.net>
>>>>>> To:
>>>>>> dgm.[protected]@sbi.co.in
>>>>>> CC:
>>>>>> sbihelpline.[protected]@sbi.co.in
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request..........................................3
>>>>>>
>>>>>>
>>>>>> On 07/12/2010 1:40 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>>
>>>>>> Request....................................2
>>>>>>
>>>>>> On 30/11/2010 4:26 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request..............................1
>>>>>>
>>>>>> On 29/11/2010 12:33 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> On 27/11/2010 2:17 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected Sir,
>>>>>>
>>>>>> How many days we have to wait............................
>>>>>>
>>>>>> Regards
>>>>>> K.B.Thakur
>>>>>>
>>>>>> On 25/11/2010 1:16 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request...................
>>>>>>
>>>>>> On 23/11/2010 12:35 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected Sir,
>>>>>>
>>>>>> Thank you sir, For your information we have already lodged the complain to ICICI BANK & complain no. is[protected] . After 22 days ICICI Bank are simply saying that , ICICI BANK make a complain to STATE BANK OF INDIA & SBI is ignore the such events.Transaction details as under :-
>>>>>>
>>>>>>
>>>>>> On dtd.11.10.10 at 12.49 O 'CLOCK
>>>>>> ATM ID NO.S10F[protected]
>>>>>> TXN NO.1766
>>>>>> ACCOUNT NO.[protected]
>>>>>>
>>>>>>
>>>>>> Your kind help in this regards is highly appreciated.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> KALYAN.BAKSH.THAKUR
>>>>>>
>>>>>> " Print this mail only if absolutely necessary. Save Paper. Save Trees."
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 23/11/2010 11:59 AM, dgm.[protected]@sbi.co.inwrote:
>>>>>> Dear Sir,
>>>>>>
>>>>>> We regret the inconvenience.
>>>>>>
>>>>>> Since you are customer / card holder of other bank ( ICICI Bank ), you are required to lodge your application / complaint to your bank for the refund of the funds. The respective bank / branch will claim the amount from our Debit Card Dept.
>>>>>>
>>>>>> In turn your bank will credit your account. However,we forwarded your message to our ATM Dept for necessary action.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Chief Manager,Customer Services,
>>>>>>
>>>>>> Corporate centre, Mumbai
>>>>>>
>>>>>>[protected],FAX 22742431
>>>>>>
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: dgm.[protected]@sbi.co.in
>>>>>> Cc: sbihelpline.[protected]@sbi.co.in
>>>>>> Date: 11/23/2010 11:36 AM
>>>>>> Subject: Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request...................1
>>>>>>
>>>>>>
>>>>>> On 22/11/2010 4:02 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request...................
>>>>>>
>>>>>> On 20/11/2010 11:21 AM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected sir,
>>>>>>
>>>>>> They all are in vain , thats why i mailed to you . So pls look into the matter & arrange to resolve the issue by giving us the credit of Rs.500/- in my Account.For your information we have made a complain to ICICI BANK & complain no. is[protected] . After 22 days they are simply saying that , We ( i.e ICICI BANK ) make a complain to STATE BANK OF INDIA & SBI is ignore the such events.I am doing the transaction with Banks last 15 years , no such type of events has been done .This is the first time this type of events has been happened,thats why i mailed to you .So you are urnestly request to arrange to resolve the issue by giving us the credit of Rs.500/- in my Account.because I belongs to middle class family & Rs.500 is too much to us
>>>>>>
>>>>>> Hope green response from your end.
>>>>>>
>>>>>> Regards
>>>>>> KALYAN BAKSH THAKUR
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 19/11/2010 6:21 PM, dgm.[protected]@sbi.co.inwrote:
>>>>>> Dear Sir,
>>>>>> Thanks for contacting us.
>>>>>> Please approach your Branch and submit a written representation. They will make arrangements
>>>>>> registering the complaint (or)
>>>>>> Contact our contactcentre at toll free nos[protected] (BSNL/MTNL direct)
>>>>>> They will register the complaint and issue a token no. This number has to be quoted in your
>>>>>> future communication for follow up of the matter.
>>>>>> CM,Customer Services,
>>>>>> State Bank of India
>>>>>> Corporate centre, Mumbai
>>>>>>[protected],FAX 22742431
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: dgm.[protected]@sbi.co.in
>>>>>> Cc: sbihelpline.[protected]@sbi.co.in
>>>>>> Date: 11/18/2010 01:04 PM
>>>>>> Subject: Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request...........
>>>>>>
>>>>>> On 16/11/2010 8:09 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected Sir,
>>>>>>
>>>>>> I Kalyan Baksh Thakur account holder of ICICI BANK , On dtd.11.10.10 at 12.49 O 'CLOCK I was going for withdrawal money from Hind Motor SBI ATM & We got Rs 500 short in withdrwal of Rs.8400/- & I get Rs.7900/- only , but full amount of Rs.8400/- has been debited in my Account from your ATM NEAR HIND MOTOR STATION and till date the amount has been not credited in my account .Also please note that there is no any SECURITY GAURD AT YOUR SBI ATM OF HINDMOTOR SATION FOR COMPLAIN OF THE SAME. So your are requested to arrange to resolve the issue , because I belongs to middle class family & Rs.500 is too much to us.Transaction details as under:-
>>>>>>
>>>>>> ATM ID NO.S10F[protected]
>>>>>> TXN NO.1766
>>>>>> ACCOUNT NO.[protected]
>>>>>> Regards
>>>>>> KALYAN.BAKSH.THAKUR
>>>>>>
>>>>>> " Print this mail only if absolutely necessary. Save Paper. Save Trees."
>>>>>>

Hi,

In Dec 2009, a telecaller (Vishakha) called me and told me about a new scheme of SBI card. This is Advantage Card which you will get against a Fixed Deposite (Rs 10,000 in my case). She told me that I shall get 10% discount on railway ticket charges if I book it through IRCTC. I have to pay Rs. 10,000 (plus Card charge and taxes) as 12 EMI. Since I usually book train tickets for me and my family members through IRCTC, I was happy that I would get discount. So I applied for the card giving my first EMI. Later I came to know that there is no such discount. When I asked Vishakha, she said it was for that month only. The offers get changed everytime. She should have told me at the very first time only.

Anyway, I have paid all installments and now there is no due. The maturity date of my FD was[protected]. Since I was leaving Kolkata in January, I wanted my money on time. So, I talked to customer care on the same and paid my last installment in advance. If I calculate, the Total EMIs is more than Rs. 10000/- .

Now as told by customer care, I sent an E-mail giving my SBI account details with IFSC on 4th Dec 2010. A lady named Janifer called me from SBI on 17th or 18th Dec (don't remember exact date). She said I have to include my signature in the mail. She also said I shall get a letter within 8-10 days after I send my letter and then only I can withdraw my money from the bank.

I took a print of the letter, put my sign, scanned and then sent the letter on[protected] to them. I was now waiting for[protected]Maturity date of FD). But I received neither any mail nor my money on 28th Dec. Then I called customer care. They said I shall get it after 5-6 days (from 28th Dec). I told I am leaving Kolkata so make it fast. I can’t wait much. I was going to New Delhi on 3rd Jan 2011 from Kolkata. So, I called the CustCare again on 2nd Jan. Then they said, I shall get it after 7-10 days (from 2nd Jan). I said ,'you people are changing dates only'. I cann't wait. I am leaving Kolkata tomorrow. I need it today only. They said they would send an email and I can withdraw money. I said ‘Send it by tomorrow morning so that I can withdraw money and catch the train’. They agreed. But they again told me lie. I didn't receive any mail on 3rd and nor later. I returned Kolkata from N.Delhi on 7th Jan so that I can complete any pending tasks before leaving IBM as I was going to Hyderabad on 19th for joining Capgemini. I called CustCare again, then he (Biplab Chakraborty), started explaining me the Terms and Conditions. Now, I asked when will I get my money. He said that I should get money by 14h Jan. If I don't get by 14th Jan, then I need to call CustCare on 17th Jan before 5pm. I again waited and unfortunately the same thing happened again. No money, no mail, no call. I called CustCare on 17th complaining about the same, then the person who was talking to me connected me to the supervisor (Anil Kumar). Anil requested me to give 4 more days so that he can look into the issue and ensured me that he would call me on or before 21st Jan to inform me when I shall get money. I came to hyderabad. Now, again I didn't get any call back from them by 21st Jan, so I called CustCare. From 21st to 25th Jan, I called them multiple times and said if they won't refund my money, I shall go to Consumer Court. Then, finally they said by 27th Jan my money would be credited in my account. I relaxed because finally I heard a specific date when I could receive my money.


But this time also, they told me a lie only. No money was credited on 27th Jan. Then I called them on 28th Jan in the morning. They said that as 26th Jan was a holiday, money shall be credited by EOD today. I waited again. But again no money was credited. I called them again next day. Now this time they said it will take 4-5 days (from 29th Jan). I was furious now. I said why you people were doing like this. Everytime I am calling I am being told to wait few more days. Now you will again tell me about weekends after 4-5 days. Then he said, if you exclude weekends, then also you will surely get your money by 4th Feb.


Now, see my friends how the date is being dragged. I checked my account on 5th Feb and everyday thereafter. But I didn't get the money.
Today is 10th Feb 2011. I called them again and they started with the same story. They are saying that I will get money in next 4-5 days.

I think they will never refund my money. I have wasted Rs 300 to 400 to call CustCare. Can anybody help me?

SBICAPSEC: This is the way they treat their customers. Have a look. Complaint not being looked into for days. No reply received.
Kindly go through the mail.
[protected][protected][protected]


The mail dated 3 Feb 2011 has not been replied, and the error has still not been rectified. What are you people doing. Does it take 7 days to see a calculation mistake after I have pointed it out. What is SSL doing ??

AND THERE HAS BEEN ONE MORE PROBLEM, I HAD ONE QUANTITY ONGC SHARE AND WHEN I MARKED DP LIEN ON IT, IT IS NOWHERE TO BE SEEN. WHAT IS HAPPENING. WHERE IS MY SHARE ?

[protected] Forwarded message[protected]
From: Aditya Taneja <[protected]@gmail.com>
Date: Thu, Feb 3, 2011 at 3:46 PM
Subject: Re: Brokerage rates not being followed. Rectify asap (ESI81242)
- Hide quoted text -
To: helpdesk <[protected]@sbicapsec.com>


Rs. 7.20/- (i.e. 6.69 + 0.33 ) ???
PLEASE DO THE MATH AGAIN
6.69+0.33=7.02 , NOT 7.20
I HOPE I HAVE POINTED OUT ENOUGH
AND THAT SSL RECTIFIES THIS ADDITION MISTAKE
AND DOES NOT REPEAT THIS MISTAKE AGAIN



On Thu, Feb 3, 2011 at 11:53 AM, helpdesk <[protected]@sbicapsec.com> wrote:

Dear Sir,

Greetings from SBICap Securities.

With reference to your query, we wish to inform you that please find the brokerage structure applicable mentioned below.

CASH

DELIVARY
The Brokerage rate is 0.50%* * Or Minimum 5 paise per share whichever is higher

INTRA-DAY
The Brokerage rate is 0.15% * (both sides inclusive) * Or Minimum 5 paise per share whichever is higher.



DERIVATIVES

Futures:

0.05% for intraday
0.09% for carry forward
*Or Minimum 5 paise per share whichever is higher

Options:

Rs. 50/- for intraday (one side) (per contract)
Rs. 100/- for carry forward (per contract)

On 28/12/2010 you have purchased 15 shates of DABUR INDIA LTD and done the intraday of 165 shares of the same. For the trade number 1225024 out of 20 shares of DABUR INDIA LTD, for 15 shares delivery brokerage has been charged (i.e. 89.25* 0.50% = 0.44 * 15 = 6.69/- ) and intraday brokerage has been charged for the rest of 5 shares (i.e. 89.25* 0.075% = 0.066 * 5 = 0.33/- ). Accordingly, total brokerage of Rs. 7.20/- (i.e. 6.69 + 0.33 ) has been charged to you.

Kindly check the same online in Client Report --- Digital Contracts.

In case of any further clarification or assistance, please feel free to contact us through email or on the numbers given below. We shall be glad to serve you.

Contact numbers:[protected]Toll free) or[protected]

Timings: 8.30 a.m. to 4.30 p.m. (Monday to Friday except Trading holidays) &

9.30 a.m. to 12.00 noon (Saturdays)

Warm Regards,
Megha
Customer Care
SBICap Securities Ltd.

----- Original Message -----
From: Aditya Taneja
To: helpdesk
Sent: Wednesday, February 02, 2011 3:04 PM
Subject: Re: Brokerage rates not being followed. Rectify asap (ESI81242)

I request you to please do the calculation for the trade no. I have mentioned and check it for yourself whether they are same as the ones mentioned by you in this very mail.

On Wed, Feb 2, 2011 at 12:00 PM, helpdesk <[protected]@sbicapsec.com> wrote:


Dear Sir,

Greetings from SBICap Securities.


With reference to your query we would like to inform you that please find below brokerage charges charged by Sbicapsec.

Delivery - 0.50 % or 5 paisa per share whichever is higher will be charged.

Intraday - 0.15% or 5 paisa per share whichever is higher will be charged.

FNO - 0.06% (same day).FNO - 0.05% (C/F).

Option - 50 /- per contract (one side) same day square off 100/-

Option - 100/- carry forward position.



For trade done on 28/01/2011 for trade no. 1225024, we have charged delivery charges for 15 shares and Intraday charges for 5 shares.



To get receive back brokerage charges, we have cash back offer and details are:



Brokerage Range

Calendar month.(Rs.)


Cash back (Rs.)


% Rebate on brokerage

in excess of Rs.1500/-

0 -1499


0


0

[protected]


500


10.00 %

[protected]


500


12.50 %

[protected]


500


20.00 %

5000 & Above





F l a t 2 5 %


In case of any further clarification or assistance, please feel free to contact us through email or on the numbers given below. We shall be glad to serve you.
Contact numbers:[protected]Toll free) or[protected]

Timings: 8.30 a.m. to 4.30 p.m. (Monday to Friday except Trading holidays) &

9.30 a.m. to 12.00 noon (Saturdays)

Warm Regards,
Santosh
Customer Support Group
SBICAP Securities Ltd.

----- Original Message -----
From: Aditya Taneja
To: helpdesk
Sent: Tuesday, February 01, 2011 10:54 AM
Subject: Brokerage rates not being followed. Rectify asap (ESI81242)

For the contract note dated[protected] for me, trade no:1225024, for the 5 shares intraday trade that I did, the brokerage charged is Rs 0.45 which amounts to 0.1% on intraday buy trade whereas as per the agreement brokerage rate has to be 0.075% on intraday buy/sell which amounts to Rs 0.35. Although this is a very small amount, I have wasted my time. But I did this just to point out what a pathetic service you people are providing inspite of the high brokerage being charged by you. Now I will have to check each and every trade to check if you have overcharged me or not. I hope you people learn from your mistakes. And you call this a computer calculated contract note. How the hell can a computer do this calculation. Do not cheat your clients.

Aditya Taneja
ESI81242


(a) This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.

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(a) This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.

(b) E-mail transmissions cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

(c) Any views contained in this message may be those of the individual sender and no binding nature of this message shall be implied or assumed unless the sender does so expressly with the due authority of SBICAP Securities Ltd.

(d) Before opening attachments, if any, to this message please scan them for viruses.
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