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[Resolved]  Suzuki India — Grievance regarding the measure taken by the dealer named Chithira Motors India

Sir,
I am the owner of the vehicle mentioned in the refernce and i have purchased it on 11.03.2010
from the dealer named in the subject.

The bike has shown some fault on the back break during the fourth service period and i have
consulted this matter with the said dealer on 30.07.2010.They have replaced the BreakLiner on the
same date by the mode of paid service.After one week of the replacement,the same fault has shown and
i have visited the dealer again.By this time they told me that the Back Hub has faulted and the officials
assured me that they will make replacement of the affected part at the earliest.But till date they
haven’t make any corrective measure for the last two months.During these days I was forced to use the
bike without sufficient break and now it is in a condition that unable to use

At present they are telling that they didnot have any fault on their side and also arguing that it is
the only fault of the company,which has not been sent the mentioned spare part them and that is why
they are unable to replace it . I am sending this letter to know me about the reply which i got from the
dealer is true or not.

I have lost much time and money for getting the corrective measure from the dealer.So if ther is no corrective measure from
the responsible side again,then the only way infront of me is to file a case at consumer court and publishing the same matter in a
daily editiong at the earliest.

Hope that you will take necessary action in this regard and kindly reply me soon.


Kollam With Regard
[protected] BAIJU A
+91 [protected]
Grievance regarding the measure taken by the dealer named Chithira Motors India
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  10 CommentsShareTweet

Comments

Suzuki India — regarding delivery of vehicle

This is Aashish k Charkha from nashik, actually i ve booked suzuki access 125 at your dealer M/S Kapadia Auto Nashik on 10th june2010 with the committment of getting the delivery within 3 months. already the time is lapsed and also with continuos fall up for the vehicle they are giving me the answer for the delivery of vehicles in the month of november now. i have contacted the company persons but even thay are not ready to come up with the issue. here the vehicle is available immediately if 4000/- extra amount is paid. this is really cheating and fradulent act which the dealer and the company is performing , hence in future we suggest one should think twice before booking the suzuki motorcycle. i want you to look into this matter at the earliest.
It Happens with most of the dealers, as long as we buy the bike or car they will talk very nice. if there is some issue then the will become totally reverse. we (customer ) do not have enough awareness and time to fight against those kind of _______ fellows. there are two solutions.
1) they should change themselves to be honest.
2) We should get united and fight against them through formal govt body.

I think (1) will never happen. hence (2) is the only solution, come lets get united, share the knowledge, help each other and fight for freedom form those problems.

please update the contact number, mail id, documents related to these issue. let me also try.
However we need to talk to the motorcycle company persons to take these problems to their knowledge. Most of the times the company persons would be good enough to give proper support. we need to find the address or contact mail id of these persons.

of course there are good service centers here and there. Please some one post about the service center address which does good job. so that we will go there. naturally after a while those fellows shut the door or should change to be honest.

Most of the company not giving the contact numbers or mail id. I request them to add the mail Id for sending these kind of complaints. so that the company can take some action against them (I hope they will do).

these all due to individuals on the work place who make these issues with out the knowledge of company and some times that of the managers of the service centers itself.
I too got delivery of Access after 5 months in Nashik after lot of follow up with dealer as well as Suzuki Area in-charge. Suzuki officials are aware of malpractices but are not interested in taking any action for obvious reason. In fact, they do not respond to any mail. The only solution is to drag them Consumer Court.
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Suzuki India — Suzuki is declining to replace my engine after it threw a rod

My 3 year old Suzuki with only 56,000 miles threw a piston rod now they are declining my claim because I don't have records of my service. I only had the Dealer do the service (they say only 3 times) 7 or 8 times.
I also had another service station perform service and I did it my self at least 3 time.

Now the dealer ship is telling me that it is going to cost me $5,600 to fix the car.

If an engine has 100,000 mile warranty and engine blows at 56k miles they manufacture should step up and replace or repair the engine!

I beleive they should step up and do the right thing!!!!! Replace the engine!!!!!!!!!!!!!!!!!!!

Suzuki — Regarding Bike Performance

hi this is dinesh . i bought my bike on 4th feb 2010 in Erode(TN) . In this one year i have faced much problem in my bike its not cost worthy. frequent engine noice . much vibration in front doom & in disk too . back wheel skit . very poor milage .

Suzuki India — warranty

I bought a new suzuki swift, from the main agents in Mauritius. It was made in Japan, dated April 2010.
I have had it serviced at the correct intervals by the main agents. It has just had it's 30,000 K service and one week later the rear wheel bearings have failed. Suzuki will not cover the repair as it is now out of their warranty period. As you may appreciate I am not pleased.

Suzuki India — Not running

I purchased Access 125 from Ravi Wheels Baroda.
on 3/8/2011. Three days after, there was rear tube leakage, after 15 days starter was not working.Last 3 months, I am facing more problems in my vehicle. Three days ago, engine failed, and it was repaired in your work shop. Today 22/7/11 the same problem continued. Please change my vehicle i am unable to continue with this vehicle.......
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Suzuki India — GS150R Bike Disk brake oil is licking & parts is not available in show room

GS 150R Bike Disk break oil is licking & parts is not available in show room so plz arrange part in show room. As soon as possible because my bike tank colour is removing.

Suzuki India — DEFECTIVE VEHICLE

I PURCHASED A NEW SUZUKI ACCESS BEFORE 6 MONTHS
I HAVE A PROBLEM WITH ITS FILTER THE VEHICLE OFF WHILE DRIVING & DOESN'T STARTS AGAIN TILL IT IS TAKEN TO THE SERVICE CENTER I HAVE TAKEN THE VEHICLE TO THE SERVICE STATION SEVERAL TIMES BUT THERE WAS A TEMPORARY SOLUTION FOR MY PROBLEM & NOT A PERMANENT ONE....MY CONTACT NO:[protected]

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