To start from first, I had a plan of buying a second hand used Ford IKON ( bearing Registration Number : KA 25 MC 311) from a car dealer in R.T. Nagar, Bangalore and in the process to get the finance approval and for this the vehicle should have first party insurance, this was told to me from a dealer. Hence I paid the premium amount to the car dealer and he got this policy cover note through your agent Mr. Prathip, wide Policy Number :[protected], from TATA AIG General Insurance Company Ltd., wide a cover note dated 05.11.2007.
Since there were some holidays because of Diwali festival I didn't even get the approval from financing banks and I also didn't take the delivery of the car from the customer, who was selling the car.
In the mean while I changed my mind and I went ahead taking a new car, Hyundai i10 and immediately I visited your TATA AIG office in Millers Road, Bangalore and informed the same to Mr. Guruprasad, a staff working in your organization. He asked me to give in writing to the manager requesting to cancel the policy number[protected] and he also acknowledge the acceptance of the request to cancel, with seal and signature dated 13th November 2007 and also told me that, I will receive the refund of the money directly from Mumbai, head office through courier with in 15 days.
I wish to say, the behavior of Mr. Guruprasad was too good and I liked the TATA AIG Insurance a lot and hence even I took my new car Hyundai i10 policy also from your insurance company only.
After this I was waiting in a though that, I will receive the refund amount cheque today and tomorrow, but till 17th December 2007, I didn't receive the same. Hence I called Mr. Guruprasad on 17.12.2007 and asked the status about the same and he informed me that he will call me by 18th December 2007 and update me the status, but I didn't receive the call on 18.12.2007.
Hence I called today to know the status of the same and I received the information from an other staff of your by name Mr. Sriram, saying that he is on leave today and also he checked in his system, by taking the policy number from me and he informed me that, still the policy has not been cancelled and it was a shock to me.
Hence I wrote many mails to customer support and spoke to them over telephone also, asking for the early response, but only pre-system generated reply mails were received by me and there is no proper response from the customer support of Tata - AIG General Insurance requesting for to resolve this issue and help me to get the refund at the earliest.
Hence I request any person or organisation to help me in getting the refund and also to get an penaulty from TATA AIG Insurance company for the pressure, mental tension, money spent by me in calling them to follow up the same and also for visiting TATA - AIg Insurance office many times to get the refund.
I have a acknowledgement given by the TATA-AIG General office, with seal and signature of the person, who received the request from me in November 2007.
Aug 13, 2020
Complaint marked as Resolved 
