[Resolved]  Tata Indicom — Cheating people - Service problem

Date 20 September 2007

To
Santosh S Bhagwat
12, Janaki Niwas,
Pandurang Colony,
36/8 + 9 Erandwane
Pune 411038

Dear sir

Receive your letter PP/SEP/14293 Dt 6 Sep 2007 on 19 sep 2007. Please find our earlier letter to M/s Tata Tele Services (Mah.) Ltd C/o Kamdar Infocom, Latur as attachment mentioning DEFICIENCIES IN SERVICES.

Service problem facing while accessing services.
1. Tata Indicom Walky (LG LSP 350T) USB cable not provided to install instrument to computer. Also installation support not receive from Kamdar Infocom, Latur
2. Too many times, internet connection problems are arises in office working hours. On registration of service complaint, no service engineer of Kamdar Infocom, Latur was attending.
3. On 25-30 days from date of installation, by considering our service call, Kamdar Infocom engineer was cross check and found there is technical fault in Tata indicom Walky; Means faulty instrument was provided. Then new instrument was providing with out testing.
4. With such faulty instrument, with out accessing internet and voice calls – first invoice was generated by Tata Tele Services.
5. With out provide prior intimation, our service gets discontinued and demands Rs 800 (Paid by cheque No 82076 Dt 24/4/2007 – Receipt not yet receive). Service will restart after 8 days.
6. Many times internet connected with no increment in receive and sent byte, so we are unable to access not a single webpage
7. Tata Tele services not provide any facility to see bandwidth meter nor data transfer meter.
8. Itemise detail invoice not provide
9. Kamdar infocom service engineer unable to prove 156 KBPS bandwidth with Tata Indicom walky (LG LSP 350T) with USB cable connect to desktop computer at our end as per service plan register.
10. and many more….

We already mansion that, as we are not satisfy with service provide by Tata Tele service through M/s Kamdar Infocom, so we will fire legal consumer court case at Latur.

We have already submitted above details in written to following,
1. M/s Kamdar Infocom, Latur on 1 Aug 2007
2. Adv R Z Hashmi, Freedom Mobile, Latur Tele. [protected] as reply to his letter PRE LET CASE No LAT1/2007 Dt 30/7/2007
3. Our firm legal advisor Adv. Vishwas Deshpande, Osmanabad Tele. [protected] on 1 Aug 2007

Thanking you.

Yours truly,





Mr Rajesh Patrike
Tele.[protected]


Cc:
M/s Tata Tele sevices (Mah) Ltd, AI Aqmar Building, 5, Ganeshkhind Road, Shivaji Nagar, Pune 411005