Tata Indicom Complaints & Reviews

Dear Sir

This is a complaint about the Tata Indicom Internet connection pen drive which is of substandard quality and the exclusive Tata Indicom Centre in Sector 18 NOIDA specifically against Mr SUMIT SHARMA who is the manager

I have purchased a pen drive from Tata Indicom SXC 1080 Sungil telecom(EpiValley co ltd) from Bombay, HEX 09E3F262, S/N: SUSB960572, manufactured Sep 2007, this device got spoiled and stopped working within 4 months of purchase!

When I went to teh Tata indicom centre in Se c 18 NOIDA which is close to where I live, the manager just asked me one question: where was it purchased and said he cannot help me as it wa spurchased in Bombay, he did not even check the device (to see if there was something wrong that could be corrected right away, I had specifically carried my laptop for this), did not bother to give me any information regarding service centreson asking for help just said GO TO BOMBAY!!

This behaviour is very unprofessional, rude and not befitting any rep much less a manager, if he sets such an example what is the staff supposed to follow??

I have been informed that the problem can be fixed in NOIDA itself, but this was really very wrong of MR SUMIT SHARMA, he does not deserve to be manager

Kind Regards
Shiwani Gour

My Tata Indicom mobile set (MDN:[protected]; Sr.No.:[protected]), after expiry of two years of purchase (Purchase dt.[protected] cannot be recharged owing to software problem. LCD displays "AEERefUTALar 00837" after opening the cell and automatically closes immediately and it repeats.Hoit can be resolved online?

i am student of PGDM(IB) 1st year. i want to do summer intership in TATAINDICOM because TATAINDICOM give me a good plateform through summer project plz give me oppertunaty

With great remorse I reminisce the day I applied for a new TATA MOBILE CONNECTION from Delhi. Ever since I have had to endure sleepless nights not to overlook the numerous visits to their head office and talks with ignoramus souls who had zilch concern about my woes.
Now the concern: I had applied for Tata Post-paid Connection online on the 15th of February; a representative came to collect the documents the same day by evening. He informed me that if I pay cash of Rs. 1000 I will get the handset and the connection (with plan 0123) on the 17th. However, if I pay through cheque, I will get the handset and the connection activated on the 19th. A gentleman named Mr. Pradeep ([protected]) came from ITBL Telecom Pvt. Ltd., Harijase House,34/22, East Patel Nagar and I decided to pay him in cash and the documents which he asked me for(PAN Card & Address Proof-Original statement from HDFC Bank),as I wanted the connection as soon as possible. I was assured and re-assured that I will get the connection on the 19th. I got my handset with the SIM (inactivated) on the 21st February. Now I had to get the SIM Card activated and for the same I called up Mr Pradeep multiple times and he kept on disconnecting my calls. Then I was informed to call up the TATA Customer Service to get the SIM activated. On calling them up I was informed that my SIM will be activated once the address verification is complete. Today being the 3rd of March, I was astonished that the address verification is still not complete. I had also gone to the Tilak Nagar Head Office on the 24th of February with my Address proof once again so that the address verification gets completed. I was informed that within 72 hrs the address verification will be completed and the SIM will get activated. From 24th February till date there is no verification done and “there won’t be any further verification as well”. Today I went to the Tilak Nagar office again and I was informed that I will have to purchase a new connection because the executives from the verification department were not able to locate my house. I informed them that it is not possible as all my documents had my contact numbers on it, but they refused saying that I will have to purchase a new connection and there is nothing that can be done. I was informed that I will get the reimbursement of the sum which I had paid but there will be a deduction of Rs.100 as part of the policy. What is shocking to hear that the gentleman sitting in the Tilak Nagar Branch was not even interested to hear what I had to say and he said that “nothing can be done even if you approach the Consumer Court or the TRAI” and was very sarcastic in his tone.
It’s not about Rs. 100 which were deducted, it’s about the hard times and frustration that I had to go though and what’s outlandishly shocking is the kind of indifferent treatment meted to me by the TATA EMPLOYEES. Furthermore I vow never ever to recommend a TATA MOBILE to any of my acquaintances.
I wonder how many other customers would be getting tricked by these people, and losing their hard earned money due to NO FAULT OF THEIRS whatsoever. Taking that into consideration I thought it appropriate to HIGHLIGHT this matter on a larger scale in the interest of the MASSES.
Henceforth I would request you to please escalate this issue to the highest appropriate authority so that customers like me don’t suffer at the hands of big behemoths like these and it becomes befitting example for other companies to follow.

Dear Sir,

The following letter copy was posted to the concerned company for restoration of the service.
Still the Wi-Max Broadband is not working. Very bad service from TATA Communication and VSNL

TATA Communications Ltd
LVSB Kashinath Dhuru Marg
Prabhadevi Mumbai 28

Attn: Mr. Ravindran Subramanian

Sir,

The copy of the letter sent to following authorities on 27th Feb 2008

3rd March 2008

Mr. R.C Berry
TATA Communications Ltd
Flat no 4J, Siddhivinayak Towers,
Runwalnagar , Majiwada, Thane [W],
Mumbai

Sri,

Sub: Tata-Indicom Broad-band Wi-Max – Reg
Ref; Wi-Max Connection No: 14666864
Name : Syed Farook


This has reference to the above subject, the said wi-max services is installed on 2nd of February 2008 evening 4.30pm.and found working satisfactorily for about 6 hours only.

After that we have given compliant on 3rd February 2008 for the restoration of the service (Tel No:[protected] surprisingly the service is restored on 12th February afternoon 2.30 pm. After the restoration of the service the Broad-band connection was working for about 48 hours and stop working on 15th morning. We have given another complaint (complaint No: 4945634) which is yet to be rectified. We have been reminding repeatedly for the service every day calling the above telephone number[protected]. We also inform the executive that, if the services are not restored, we are constrain to proceed with consumer forum, still the Tata Indicom Broadband people are least bothered of our requests.

The Tata Indicom Broadband Wi-max services is Pre-Paid and we have opted power on&on 6-256 for 6 months paying Rs 6,068.00 (rupees Six thousand sixty eight only) in advance. It is more than a month now the service is still inactive.

We are very much annoyed of the service people attitude and forced to proceed with Consumer court. We had never expected this sort of service from India’s renowned Tele-service company.

Thanking you

Sincerely yours


CC: TataTeleservice Ltd. C-Block, Silicon Terrece, 30/1 Hosur Main Road, Bangalore 95

Mr.Priya Kumar, Tata Communications, Horizon Building 1st Floor, No.21, Wood Street, Bangalore 560 025

The President, Karnataka State Consumer Disputes Redressal Commission, Basava Bhavan, Basaveswara Circle, Miller Road, Banglore, Karnataka - 560 001.

The President, Bangalore District Consumer Disputes Redressal Forum,B.W.S.S.B.Building Cauvery Bhavan K.G.Road, Bangalore(Urban), Karnataka

I hvae a connection of tata prepaid. In this connection tata to tata call is free and i recharge with 2000 Rs. but in my case the charges cut if i call tata to tata.
The tata no. is [protected]

I have purchased a cell phone on 14th Feb.' 08 from Tataindicom outlet (Huawei C5320) & a connection bearing Mobile No.[protected] & UIM Card Sl. No.[protected]. Presently i am unable to use the phone as its UIM card has got blocked & the display is asking to enter PUK code, which is neither available with Tataindicom Cust. care (12524) nor with thw shop from where it has been purchased. I am left with last attempt to...

Hi,

I took a Tata Indicom USB connection but it stopped working in 3 days when complained nobody turned up. When told about going to consumer forum they re responding stating they are not responsible for anything after the connection is provided.

The Shop Telephone number:[protected].

Please take necessary action.

Thanks & Regards,

Veena Nair
Bangalore.

[protected].

respected sir,
i have tata indicom wireless landline phone for last 4 years. tata send there collection executive for collection of bill . last month bill was rs 3974/- , due date 8/2/2008. but there executive came on 12/2/08. after 2 days they cut our line saying that you have not paid the bill. then for next two days phone remain cut off. today i.e. on 22.2.08 they have again cut our phone. so, please help me and resolve our problem.

Following is the frustrating and unbearable ongoing torture on me done by TATA Indicom Pune division (TTML).

I myself Mr. Abhilash Sahoo working as asst. manager in TATA Motors LTd. have applied for New TATA Indicom "Walky 10" connection in JANUARY.

And i got a first response from TATA Indicom by call on 5TH Feb.

My appointment was fixed on 6th Feb in the evening with Mr. Mahes (TTML New connection in charge Employee) and finally i filled and submitted the document to Mr. Mahes( Mobile No: [protected]) at my residence along with a cheque of amount Rs 900 (chq No: 328096, drawn in favour of TTML, drawn at ICICI bank, Chinchwad Pune).

I was committed to have my verification to be done the next day (7th) and connection on 8th. Here starts the game by TTML.
NO verification on 7th,8th and so on. I I called thrice to TTML customer care and thrice to Mr. Mahes and only got my application no as MHROMFWTR249308.
Surprisingly without verification my cheque was collected and 900 rs are debited from my account on 11th as you can see in the attached mini statement.
finally on 13th one person came home for verification. So verification completed after 7 days.

After verification my Waits starts for any communication from TTML for connection. I started calling the customer care everyday like a routine. I will be always giving application no, agents name and no and so on. Only false promises, cheat records and no response. I talked with the customer care supervisors ( MR Mayur and Mr MAHADEV) but he is also like the all. lies and lies. I also asked for refund of my money if new connection is not possible but no positive response.

I called 5 times and in total 8 times. Today is 21st and still no connection. Not even a single response or reply or call from TTML.

This is the service provided by TATA to a TATA employee. We are trying hard to perform hard and put TATA AT THE Top but these creepy fellows at the bottom level destroying the reputation like anything.

I dont hope any positive attitude from your side. Even i dont expect any refund also. even i am sure you will not reply this mail.
I am going to File a FIR at consumer court today ON 21st feb 2008 and that is a PROMISE

Regards
Abhilash Sahoo
Asst Manager,
TATA MOTORS Ltd, Pune

I called one std number at 3.17PM on 14 feb 2008 and talked upto one min ( as in my mobile call register), but they deduct charge for 5.20 min, which is totally wrong, becoz when i disconnect the call, i called to 12527( balance inquiry no) at 3.18 PM. when i inquire, they told, i talked to that no upto 3.22PM. which is totally wrong.Total deduction was Rs 14.94 but it should be Rs 2.40. i talked to their customer care, backed team manager,First he denied and said what our machine generate is correct, but when i explained him, we cant give money back. but when i told this is my right, after some argument, he told he will put this problem to his higher official and response back within 48 hour, but they didn't.

Kunal kant Sen
[protected]

Hi, I am from Pimple Saudagar, Pune.. I too paid the amount in cheque. But no extra charge..

The stupid Customer care ppl only work with the internet query number who remembers that? they don't consider the application number.

When i filled the form online within 2 hours i got a call from an agent.. very fast!

But now he turned out to be an agent from another circle altogether and says the Society in which i stay is creating trouble.. !

I got a phamplet home from another agent who says there is nothing wrong with the society and he can get the connection for me!

All these agents are just working for their own profit..the mesely Rs150 they get for each customer.

Then this customer care is also operating independently!

Iam going to take my cheque back.

dear sir/madam,

I had purchased a new tata prepaid connection from Luxmi communications, Murthal Road, Sonepat. At the time of buying , i submitted my college ID and passport photograph and my connection was activated within 30 minutes on 8.02.08. but today i.e. 13.02.08 i have been told by tata customer care that your connection will be closed today. when i have already submitted the documents then why should i submit it again.
I have talked to truepaid office in Sonepat (i.e. Mr. Lovelly) but he did not give me any response, So please cooperate me and do the needful,

Thanking You,

Sharda Roy
[protected] ( Alternate Number)
[protected] (Tata Number)

I am facing the same issue.......TATA INDICOM is a cheater company and I am going ahead to sue them.....I purchased the data card with Rs.325/- plan and in my first bill for 11 days, I am charged Rs.800/-. They are charging rent as well as the usage.
PLEASE DO NOT GET ANY DATA CONNECTION FROM TATA INDICOM AND SOON THEY WILL HAVE TO FACE THE CONSUMER CHARGES.

To,

The Manager
Tata Tele Services,
New Delhi.

Respected Sir,

I beg to state that I Dr. Afroz Khan S/O Mr. Firoz Khan R/O 1988 Basti Dada Peer, Turkman Gate. Delhi-110006, Mobile no. [protected]. I am bonafide customer of Tata Phone and I avail this service Free T2T from last 13 Jan2006 to 12 Jan2008. But I ask and querry about recharge scheme on mobile to customer care and the customer care executive told me that if your card is in the scheme of T2T then your scheme will be continue If you recharge befor 15 Jan. 2008. I recharge with (easy recharge coupons)I rechaged on 12 Jan. 2008 he told me that you will get 2008 days validity and he told me many times this things to me, now I recharged my mobile Rs. 2008 When I make a call on tata number i found that I lost 1 Rupess into my total balance. That time i shocked that customer care executive told me something and now it happen something. After I went to the C.P N-10, I logged written complaint there they provide me SR#[protected] And after few days i went there about my querry he told me you should go TVH New Friend Colony and he told me that i have sent your complaint to the chandigarh and with 48 hour your querry will be solve SR# 07281611Dated: 28/01/2008 but after 5-10 min. I receive a call from Tata Indicom the number is 64532364 and the time is 5:08 and date is 28/01/2008. they told me that on the phone we are not providing this type of scheme. And he hang up the phone in rude behavior. Afer that i went to the C.P on 31/01/2008. and he also give me SR#[protected].he told me that you can complaint to the manager and he is only the person who will short out your problem. Would you please let me know what happen to Tata or Tata Service. We are using Tata Service I thing so this is our fault. So Please Short out my problem. I want T2T free again. Please do the need full same.

Your Faithfully
Dr.Afroz Khan
Contact No:
[protected]
[protected]

i madhu lingwal having a two connection of tata indicom.one is landline and another one is mobile phone.from the first day i m facing the problem of networking.when i had a complaint in customer care of tata indicom the executive told me that there was some problem in there network.the customer care people told me that your problem will be resolved as soon.but they did't take any kind of action against my complaint and when i used call again and again and asked them that you people can take your own time but till that time i will not pay the rental for that only the call which i am doing i will pay for that only,so they agreed for that and don't pay the rental till the problem is solved but it happen only one month the next moth when i went to hauzkhas branch asked to pay the bill after deducting the rental and did the same but from that time that amount is not been adjusted and because of that my outgoing and incoming calls have been bared and now your customer care people regret to do the adjustments, so i just want to complaint for the defficiency of services provided by your people now i just want the waver for whole month which has and the running month also becuase from that time my calls are barred and i m not able to use the phones.

i had prepaid tata indicom connection[protected] till 20.07.2007 which i surrendred on the above mentioned date. while registering for surrendering the telephone set,i was told that i will receive security fee within 45 days,but till date i haven't received anything.

trilok kumar jha (journalist)

I had a Tata Indicom landline connection last year. The number was64565849. The service was so poor I personally went to their Thiruvika office and complained around 3rd week of September last year. Their customer service himself mentioned that my phone has not been working from 5th September. In spite of my personal complaint nobody came to repair the same and I again visited the same office ten days later and gave a letter to disconnect the line.

Inspite of asking them to disconnect a dead phone line, they are going on sending me bills. How can they go on sending me bills for a phone that does not work????????

I am fed up of this
Can you help me????????

Regards
V Chithranath
[protected]

here is the letter I send to them

Dear Sir/Madam,

We had taken Tataindicom Broadband connection on 29-Jan-07. We opted for "Quick Power-720" by paying upfront Rs.6877/-. We were promised to get a speed of minimum 256KBPS and Maximum 2 MBPS but right from the day one we are getting a maximum of 156 KBPS only.

I lodged a complain on 30-Jan-07 (number: 4797296) and promised to get a resolution within 24 hours but I did not get any reply till date.

I contacted the sales person who had cheated us by not telling the truth behind TATAINDICOM broadband and he advised me lodge another complain. I did that on 31-Jan-07 (number:4810380) but again fruitless......not even a single response.

I called up to customer care and they told me a beautiful story of cable cut.....(We are using another connection also from Airtel but they never told us the story and their line is giving a speed of 240 KBPS on 256 KBPS connection.)

We are business organization and our business is completely online. We can not afford such a long slowdown.......And this is right from the first day.

To put it very simple, we want what we have paid for.

I request you to kindly look into the matter and either provide us a 2MBPS speed or give our money back.

Please include people in CC in your reply.

Awaiting for a prompt resolution,

Regards

--
Vijai PANDEY,
Asst.Manager- Operations.
Central Test International [CTI]
The Leader in Online Psychometric Testing,
www.centraltest.co.uk
www.asia.centraltest.com
Tel India (Direct Line): +[protected]
Tel France (Direct Line): + 33 1 70 38 76 14
Fax France (Corp. HQ ): + 33 1 46 28 18 15
E-mail: [protected]@centraltest.com