Tata Indicom Complaints & Reviews

There was Rs 1056/-balance in account of tata smart PCO and the announcment confirms us that the grace period was till 30th of January.I recharged with Rs 100/-validity card and my balance became zero.I talked to customer care butno fruitfull result receved from them.They told that last day of grace period we consider as inactive day ,therefor your previous balance could not be extended.
I think this company is surviving on cheating and frouding from the customers.

Dear sir/madam

My name is mohd naushad living in shanti nagar manimajra # 209/3 street no-9 chandigarh. I was working in tata teleservices limited colester office as a ICA in sec 34-a sco 232-234 chandigarh. I was under the team of mr. gautam rajjan. His mobile no-[protected]. sir I regard to inform you my first incentive cheque has come in the office but mr gautam rajjan was not giving my incentive cheque. These days I am in trouble and my economic condition is so week. So thats why I write a letter to you for it please take some action against him. I shell be thankful to you for trhis.


Your truly
mohd naushad
employee ID ICA-781
[protected]

Yes even saying substandard would not be less than praise. 8 months of service more than 50 complaints error code 678, in delhi, my customer id is [protected]@vsnl.net
i would like to say
Bycott tata products, even if tata is selling something good do not purchase, there is no means of promoting such a company.

TATA INDIA THE OTHER NAME OF HELL IN BROADBAND SERVICES,

My version is either stop operation from the area or upgrade the service. Let them make upgrade, and remember donkey never work without beating. Yes i am calling them 100% stupids working for tataindicom broadband, ------ every abuse is less for such[protected][protected][protected]----
i gonna blog them, today stupids changed password coz doing updation in server, message is clear programmer is unable to upload a simple csv file, how these will upgrade teh service ??????????????????????????????????????????????????

It is a company with third class custmor satisfaction. Though it is related to a big name Ratan Tata, its custmor satisfaction is zero. Nobody cares about us though I am related to the company since it started its network in Delhi. You cann*t get in touch with 121 or 12524 for many days and by God*s grace i[censored]r call is connected, Its IVR system is so faulty that you cann*t talk with any executive. You are lucky if you are able to get any executive on your mobile.
Hey Ram, save this company & save consumers.

Hi all
i am agree with the above comments..
TataIndicom promises of very high speed net surfing but , i find out uselessl.. null speed , not 1 KB file downloaded..

Zero service of TAtaIndicom USB modem.

i advice to reader to not go with TataIndcom , but i think BSNL is the best one in India ( Rs.250 and unlimited )

Tata Indicom is frod with their comment " sift to Tata Indicom and Experience the difference"..

I had subscribed the std jumbo pack & after 1 month i had called for cancellation of this pack but in next bill they included the same & when i called for clarification they says that i d never requested for cancellation of that pack but only enquired about the same,then i requested for cancel my no.[protected] the c.c.exxecutive said it takes 3 days to process & i think the chapter is closed but today i ve surprisingly received the tata indicom bill on my e-mail where they charged the monthly rental & other charges.It's too much..........

I've been using "Tata Broadband Internet Service" from last 7+ Months as I have no choice as you all know it's all India and Indian service provider(s). We all have lots of patience (including me as no option out...). In India these big companies say them self "#1 ISP" - I don't understand how? Problems can happen for once or few no of times - NOT EVERY TIME.
If it's EVERY TIME PROBLEM - then as per me, THESE BIG COMPANIES (TATA also...) - ARE JUST PLAYING WITH THEIR CONSUMERS.

I'm a pre-paid customer, I've already have paid for next few month's internet service. For this particular service they have 24 hrs of resolution time farme, but very rare they resolve it within the time frame. They don't have any monitoring system mainly accounting of downtime - hence no grace time. My say is, in expense of 3 Month's pre-paid, you will get 2.5 month's service uptime even poor. And some time it's the case like, I'm expensing more on calls to their support to make my link up than my cost to Internet Service. You can't reach to any next level of support to talk, their internal escalation procedure never worked for me, and persons like me suffering for the service paying more than twice for the service (1. for the service, 2. calls made for service uptime).

TataIndicom is the Telecom Service Provider, in a move to capture subscribers, they have started giving the service of local calls of free cost within state, and this is causig lot and lot and lot of troubles specially when the guys gets a number of a girl and start calling on their number and creating lot of mental troubles and mental stress.
Kindly suggest the way to stop this and take stringent action against the caller, if the number is required i am providing it , its [protected].

I brought a Tata Indicom walky No [protected] alongwith a sim for RS 3150/- on 22 Dec 2007 from Tata indicom Hub in Lucknow.It worked fine for 13 days and on 04 Jan 2008 my internet connecion was cut.Noboby gave me a reason as to why it happened so,later i came to know that i had an unbilled amount of RS 2300/-.My personal details in the data stored oh my walky shows that i have used internet for 07 hrs(approx).The connection has neither been restored and noone in Tata Indicom cares about its customers as the custoer care in Jabalpur told me that they also cannot help regarding my connectionsince it is of some other state .They can only access my account but cannot pay the bill here.Major problem is that the customer care has told me that even if you have taken out the USB device without disconnecting,you continue to get billed for not accessing the net .Now i am forced to go to consumer court.

I was receiving one landline tata indicom phone with internet service, as i was receiving wrong information from sales executive i was decided to disconnect this connection immediately on the next day of receiving that phone, for that i was giving intimation to helpline for disconnection, as they said my connection was disconnected withing 15 days from the date of purchase and also sales executive was took back my phone by giving receipt and told me that i will get money back withing 15 days, since i was not getting money back i have called ur helpline and told all story but they told me that u will get ur refund back within 3 months from the date of purchase i was waiting till 3 months still i m not receiving any payment, i was purchase that instrument in september still i m waiting for my refund, can u tell me what the hell is going on, when i got my refund back?

Please give me ur reply as early as possible otherwise i will suite a case against u in consumer court...

I have a Tata Indicom VSNL Broadband, which i have been using since april 2007. It is a prepaid connection for which i have paid Rs 4800/- in advance for an unlimited connection.


I perpetually have poor connection and down time, so the purpose of an unlimited connection is defeated.

in the last 2 months they have changed the link through which i can connect to the page to sign into my internet connection 3 time due to which each time i could not connect to my internet for almost a week. since their customer service was not aware of the change and so i had to call them up everyday to no avail.

besides this since the time i have taken the connection more than 50% of the time i m unable to connect and have to keep calling them and they send their "so called" engineers next day, all he has to say is that it is not his job to solve the problem i face (this is his regular excuse for his inability to do the job...unfortunately he is the only person who comes to my area).

Inspite of repeated complaints to their customer service (even spoken to their teamleaders) and personal visits to their office, has not helped and it is time for my term to expire helplessly.

i purchased tata indicom connection in the name of my wife only for internet purpose on 27 july 2007. and with a call tata i got connection as i requested them before bring all the required things to start internet but i was shocked they activated ny phone without internet and said you buy your self data cable.I made a complaint to cutomer care about this that vendor promised me for data cable as their target will achieve if i buy connection today.customer care did nothing but gave me the nearest address of their retail shop in bhikaji cama place i reached there but there was no data cable they gave me another address of punjabibagh and punajabi bagh vendor gave the address of rajinder nagar and rajinder nagar vendor gave me the address of new friends colony and they gave another adddress of kalka ji
at last i find the cable. and after again requesting them to fix and load new software their service engineer came. for all this had wasted about one week time and about rs700-800 petrol .
after using for 3 months i was not satisfied with the service and requested them to disconnect my phone in customer care but they didnt and their many representative requested me to continue with their services. after many requests they discontinued my connection and for that entire period i not used their phone or internet but for customer care only. and their representative come to collet the phone and gave me recipt as the last payment and i also i wrote as a special note in that reciept as last payement because that representative said he have only that bill book with a noting with not valid for full and final payment. and the cutomer care represetative assured me that no other bill will be issued to you as you had not used and requested before the bill circulated date.
but till date i am getting calls from ur billing depts that i have to pay rs.550/ as i had not paid the bill. when i tell them all the story they say o.k. from next time you will not recieve this call again but its continuing from last 4 months my request is please check your all the records of my complaints and send me a final payment reciept within week as this is not a big job to do. or i send a notice through my lawyer as i have all the details of my copmlaints with the time/date/name of representative with whome i talked.
Mahendra singh rawat
tata indicom no for which i am copmlainig is 64697299
my contact no. is[protected]e49

Dear Sir/Madam,

I don’t know english very well. so my complaint is in hindi type in english Language. Sir/Madam, Main aapka ek (1) Customer hoo. Aur Main Punjab mein Ludhiana City mein rehta hoo.... Main ekk Complaint karna chaahtaa hoo ki Punjab ke Ludhiana city mein sabhi Jagahhh jo aap aapne customer ko 1 Rs per call S.T.D walky par Billing mein aapne different plans mein de rahe hooo, voh yee nahi Lege......
Kyuki aaapne zoo cash card walaa walky par system open kiyaa huaaa hai...Uskooo Dekhteee Hueeee Ludhiana ke kayiiii Road mein, Society mein, and street mein zinke paaas bhi aapne plains hai voh yea vaapis ( returns) kar dege......


Sir/Madam Ludhiana ke kayiii Jagah par Like Daresi Road, New Shiv Puri, Kalyaan Nagar, Bajwa Nagar, New Bajwa Nagar Puli (Special), Sekhewal Road, Basti Jodhewal,Purana Bazaar and bahut saari aur bhi Ludhiana mein Jagah hai jaha par aapka cash card wala system chala kar S.T.D 75paise per Min deker yaa S.T.D 50paise per min deker P.C.O chala rahe hai...
aur enki vajah se hi aapke sabhi postpaid wale walky vaapis hoo rahe hai....aur aapke saaare plans fail ho rahe haiii..... Ludhiana mein kayee people ne tooo esiii karann aaapke walky set return kar diyeee.... maine khud 4 set vaaapis kar diyeee.... esliyeee main yea kehna chahhtaa hooo.... Ki company apna nuksaaan khud karne par tuli huiii haiii.... MatLab Company aapne pairrooo par khud Kulhaaari maaar rahiii hai.....

aap abhii Ludhiana zaaakar zooo zagahh maine aapko batayiii....aap check karvaa sakte hooo.........
Tata Company khud hi fail ho zaayegi..Kyuki yea aapna nuksaaan khudd kar rahi hai....cash card wala system open kar ke.......

Main sir aapka customer hooo.... Maine aapne kayiii set TATA INDICOM ke return kar diyee haiii.... Yadiii app chahhte hai ki main woh set Dobara reopen matlam Start kar duuu.... To aaapko yea cash card wala system Ludhiana(Punjab ) mein band karna hoogaa......
Nahi to company barbaaad ho jayegiiii

When I first took the 6 months prepaid connection of DSL services from Tata Indicom, they got me online within 48 hours. After 2 months when I shifted my home to a new location, they didn't transfer my connection for over a month. I have tried calling their customer care a million times, and have written mails to them (pasted below), but everytime they promise me "a day or two", but the issue still remains unresolved.


-----EMAIL COMMUNICATION-------

From: Customer Service (Retail-India) [mailto:[protected]@vsnl.co.in]
Sent: Tuesday, December 25, 2007 1:02 PM
To: Saujatya Guin (WT01 - Telecom & Product Engineering Solutions)
Subject: FW: About Service Request Number: 4298616 & 1420349 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Importance: High

Dear Mr. Guin,

We apologize for the inconvenience caused to you.

We have registered your shifting of connection concern and notified to our technical team on priority. We ensure that our team will contact and do the needful at the earliest. Your complaint number is: 4438948.

Festival bonanza offer on Net Telephony, get 35% credit on your Tata Indicom Internet account. For prepaid Customers, a 35% Value Top Up will be given, without any increase in the validity. For postpaid Customer, a 35% of your total bill for Net Telephony will be credited back to your account. The offer is valid till January 15, 2008

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html ( the link contains the location wise contact numbers ) or mail us on [protected]@vsnl.co.in. We will be delighted assist you.

Warm Regards,

Prashanth.R,
Customer Service,
TATA Indicom.

________________________________________
From: saujatya.[protected]@wipro.com [mailto:saujatya.[protected]@wipro.com]
Sent: Monday, December 24, 2007 12:36 PM
To: Customer Service (Retail-India)
Subject: RE: About Service Request Number: 4298616 & 1420349 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Importance: High

Hi,
Please be informed, that it is almost 20 days, but no one has contacted me for the transfer of connection.

Please ensure, a Customer Service Manager reverts to me over the phone and discuss the cancellation of the service and refund of money.

Rgds,
Saujatya Guin
[protected]



________________________________________
From: Customer Service (Retail-India) [mailto:[protected]@vsnl.co.in]
Sent: Mon 12/17/2007 3:52 PM
To: Saujatya Guin (WT01 - Telecom & Product Engineering Solutions)
Subject: FW: About Service Request Number: 4298616 & 1420349 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Dear Mr. Guin,

Thank you for bringing your concern to our notice.

We would like to inform you that our technical team will contact you and will remove the cable from the previous location to the new location. Kindly revert if still the shifting has not been done so that we could able to do the needful at the earliest.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@vsnl.co.in. We will be delighted to assist you

Warm Regards,

Paromita,
Customer Service,
TATA Indicom.


________________________________________
From: saujatya.[protected]@wipro.com [mailto:saujatya.[protected]@wipro.com]
Sent: Sunday, December 16, 2007 2:24 PM
To: Customer Service (Retail-India)
Subject: RE: About Service Request Number: 4298616 & 1420349 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Thanks for your prompt response.

Please be informed, that I have shifted from the old location to the new one, and I have carried the ADSL Modem and the Electronic Line Protection Modem Unit, with me. The cabling has been kept at the old location, and is accessible from outside the premises.

Also, do advice me on the next process. Should I be expecting a call from you setup engineers' team or do I need to call them. In that case also please provide me, with their contact details.

Regards,
Saujatya Guin
[protected]

________________________________________
From: Customer Service (Retail-India) [mailto:[protected]@vsnl.co.in]
Sent: Sat 12/15/2007 5:45 PM
To: Saujatya Guin (WT01 - Telecom & Product Engineering Solutions)
Subject: FW: About Service Request Number: 4298616 & 1420349 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Dear Mr. Guin,

We take the opportunity to apologize for the inconvenience caused to you.

We would like to inform you that as per the feedback from the technical team the area been communicated is feasible. Kindly be assured that the shifting of connection will be done at the earliest.

We need your support and cooperation.

For any further assistance, please feel free to contact Customer Service <http://www.tataindicombroadband.com/contactus.html> link contains the location wise contact numbers) or mail us on [protected]@vsnl.co.in. We will be delighted to assist you.

Warm Regards,
Paromita,
Customer Service,
TATA Indicom.

________________________________________
From: saujatya.[protected]@wipro.com [mailto:saujatya.[protected]@wipro.com]
Sent: Friday, December 14, 2007 12:40 PM
To: Customer Service (Retail-India)
Subject: RE: About Service Request Number: 4298616 & 1420349 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Thanks for your mail. Please note the new lead number to be 1420349. The same is included in the subject field as well.

Your representative on the phone should have advised the same, and save me a lot of time.

Hoping to get a prompter customer service in future.

Regards,
Saujatya Guin


"Hope to see the Best of Each Other, in the times to come."
INTERNAL RESTRICTED

________________________________________
From: customerservice [mailto:[protected]@vsnl.co.in]
Sent: Thu 12/13/2007 9:29 PM
To: Saujatya Guin (WT01 - Telecom & Product Engineering Solutions)
Subject: FW: About Service Request Number: 4298616 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Dear Mr. Guin,

We thank you for bringing your concern to our notice.

With reference to your email, we understand that you are interested to shift the connection. In this regard, we request you to kindly follow the below mentioned procedure to do the same.

Logon to site : http://www.tataindicombroadband.com/

Click on My Account

Enter the User Name and password with the registered Domain name.

Click on Continue.

Click on Requests under My Info

Click on the link Shift of Location

Enter the required details in the mentioned fields. (Eg : Address / street / city / PIN / Area / Landmark )

Click on Submit.

A Lead number will be generated. Kindly quote the same future reference.

You can also check the status of your request by following the above mentioned process.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@vsnl.co.in. We will be delighted to assist you.

Warm Regards,

Prashanth.R,
Customer Service,
TATA Indicom.

________________________________________
From: saujatya.[protected]@wipro.com
Sent: Thursday, December 13, 2007 3:09 PM
To: Customer Service (Retail-India)
Subject: About Service Request Number: 4298616 (Tata Indicom DSL Prepaid Connection): Change of Address/Loaction + Transfer of Connection/Services
Importance: High

HI,

This is to inform you, that I have applied a transfer of my DSL Connection from the current location to the new location (details provided below), through telephonic customer service on 7th Dec 2007. I was told that I will be given a feasibility report within 72 business hours, and advised accordingly. Its more than 120 hours, yet I haven't heard from you on this.

Current Location:
House # D13, Surya Homes, Subhasnagar, Gollaguda (Opp:Gollaguda Kaman, Near Bhudevinagar Busstop), Sec-15.

New Location:
Flat # 104, Rehaesh Heighten, (Lane Opp: Mobile Store / Radhika Dental Hospital, Near: The Crescent Hospital), Humayun Nagar, Masab Tank, Hyderabad - 28.

I will be shifting to this new location by EOD. Please advice, on the needful that is to be done with the ADSL Modem, the Electronic Line Protection Modem Unit and the cabling, ASAP.

Thanks and Regards,
Saujatya Guin

This is to bring into notice that i have Tata Indicom postpaid connection,i took this connection basically to do std call,Till past 2 months everything was fine but now without any reason they have barred my STD CALLS i have paid the bill also,they are citing the reason that your frequency of your STD CALL is high,but when i am paying for the call then whats the problem and they also did not mention earlier.And since i am a student living for the first time in a hostel it is very necessary for me t call std.Even they are asking Rs 258 extra without any reason.From past 3 months i have not received my bill also i compalin regularly but they dont send me the bill, and on top of that they say that they have sen t the bill.SInce i am a student and need phone to call my parents plsss take sme action against them...so that they dont overcharge the customed..and plss follow customer act 1986 rules

Dear Sirs,
I am your customer for many years.
Very unusual after many years o[censored]sing Tata Broad Band . During my recent on Line renewal after buying a Pack, the renewal amount was added to an address phirbap10 @ vsnl.net instead of my usual ID [protected]@vsnl.net.
The first ID was a temperory ID given to me when Cable operators service was discontinued.
I had to order another Pack so as to continue with my usual ID.
Please look into the matter,and let me know, so that it does not happen again.
Further net Telephony is not clear during my calls to NEW ZEALAND, FRANCE and US.
Please set it right. My complaints through call center has not yielded any result.
Thanks
Phiroze Patel

Hi,

On 12/12/2007, I had purchased a new connection from Tata Indicom (mobile number [protected]).

While booking for postpaid SIM card dated 12/12/2007 (CFA No. 2174208), I had booked for 2 packages; one was “Tata-toTata free calls” (Rs. 75/- per month) and another was “3000 SMS per month” (Rs. 50/- per month). This was done with your executive Mr. Susheel Kumar (mobile number [protected]).

But when I got a verification call from your service department on 15/12/2007 for activation of these schemes, they told me that the details they received had no details for the above two packages. That time I again confirmed with your executive Mr. Susheel Kumar about the same and I had confirmed that he had forwarded these details.

On 24/12/2007 when I tried to confirm for the same on 121, they informed me that only one package i.e. Tata-to-Tata free calls has been activated on 15/12/2007 and another package i.e. 3000 SMS per month is not activated and it is not available.

Regarding not activation of “3000 SMS per month” package, neither I received any call from Tata Indicaom nor any SMS. Several times, I tried to contact Mr. Susheel Kumar on his mobile no. [protected], but he did not responded. Then I spoke to his senior, Mr. Mohan about the same and he has accepted their mistake/failure and apologized for his false committment.

Again I had registered a complaint (Request No.[protected] about not activation “3000 SMS per month” package and about unprofessional behaviour of your executive Mr. Susheel Kumar.

Today, dated 26/12/2007, I have received a call from Mr. Pradeep (Tel.no.# [protected]). He has apologized for the inconvenience & trouble caused by your executive Mr. Susheel Kumar and said that this issue has been escalated to the management and they will take corrective steps and also informed me that the scheme of “3000 SMS per month” had been deactivated 5 months back and hence they can not provide me the same and they feel sorry for that and also confirmed that Tata Indicom will waived all the charges of the SMS made during 14/12/2007 till 26/12/2007.

Now my questions are as follows:

(1) If the scheme was deactivated 5 months back, why their executive had suggested me this scheme?
(2) As all the inconvenience caused by you people and required schemes are not available, now I want to convert my plan to Tata Unity plan as my wife is a Tata employee. But Mr. Pradeep has asked to visit to Turbhe or Thane office to fill the transfer form and to submit all the relevant documents. This is really frustrating because in spite of all the inconvenience caused by them, still he is insisting me to visit the nearest office (which is actually not nearer to me), instead of sending their executive to me to complete this process. Is this is the right approach towards the customer?

After trying several times to contact him on[protected], I was able to talk to him and he replied that he can not send his executive to my residence for transfer of plan though they are at fault for false commitment and unprofessional behaviour and also he told me that if I want, I can take legal action against them and their legal department will handle that matter and if I wish I can cancel my new SIM card.

Is this the way you treat your customer?
Can I take legal action against Tata Indicom for their false committments and unprofessional approach?

regards,

Prashant Parab

friends, i had purchased TATA plug to surf whiz....i am sure that this should be worst product from TATA at very high price. they really playing game with people. i bought it for RS.2890/- (modem) price and postpaid connect of 325+tax per month. i am dam..sure that the product is worth for max.of rs.500/-
yes.....the speed of the connection is slower than tha BSNL dial-up connection if you go to type "google" for ex. in the address bar and press enter, you can very well go for an break and come after 15mins after that also the google header image wont come....i bought it before 1month i used for max of 3 hours...i got the bill 325+tax for nothing. please people spread this message this to all...dont go for it...no regular vendors...customer service not in chennai....no direct product service...if you want to beleive in what i wrote here,than you can very well go for it...and make a test :(

This is addressed to tataindicom. Hence this shall be sent to them also

We have been availing Broadband connection since two years and experienced several disturbances affecting my business very badly.
My service connection is under Infinity 512 Plan and paying Rs 2024/- per month, which is a definitely not a small amount.

To improve the reliability I have allowed the special device to be provided inside my premises, which is serving our connection as well as other subscribers also.
But to our surprise the internet connection was down since[protected] and now there is no trace of resumption . neither your staff inform me what’s going on attending the complaint.

As you can see the enclosure listing the total complaints exceeding 30 nos, I am forced to come to a conclusion that , its time for me to disconnect the service and go to other Service provider.

Considering that I have paid for more tha fifty days in total of interruption from the date of availing services , I feel I need not pay the monthly subscription due for December 2007.

My loss of business is given below:
The visa Particulars which is to be received on[protected] was received by fax by us due to failure of internet connection. Due to this our Sr executive is flying to Dubai on 26th Dec, late incurring loss to firm US$440/-

Your immediate reply is appreciated, with your consent of giving the payment exemption for the present period.

Thanking you


Encl: List of complaints since installation.
1 Complaint no 2573876 15-11-05
2 Complaint no 2595042 8-11-05 Ms Madhuri
3 Complaint no 2598728 19-11-05 Ms Radhika / Talked Mr Kishore 44137
4 Complaint no 2635587 25-11-05 Mr Praveen
5 Complaint no 2815276 02-01-06
6 Complaint no 2824959 29-01-06
7 Complaint no 2975598 03-03-06
8 Complaint no 3136801 04-03-06 Ms Anuradha
9 complaint no not given 05-03-06 Ms Meena /Talked to Mr Vijai Bhaskar
10 complaint no 3152891 06-03-06 Mr. Matheena
11 complaint no 33313562 Mr Vineet Modem problem
12 complaint no 3605448 23-05-06 Suneetha
13 complaint no 93886 02-07-06 Mr.Rajesh
14 complaint no 697584 26-09-06 Mr.Shruti/
Mr Naveen again on [protected]
15 complaint no 28-10-06
16 Complaint No 07-11-06 Ms Keerthi
17 Complaint No 1072876 20-11-06 Ms Pramila
18 Complaint No 1182674 [protected] Mr Madhu MR Akil informed on[protected] there is a cable cut and men are attending
19 Complaint No 1227204 [protected] Mr.Naveen DSL led not glowing and internet connection is not working
20 Complaint No 1449828 [protected] Ms Manju DSL led not glowing and internet connection is not working
21 Complaint No 1549348 [protected] Ms. Bhavani DSL led not glowing and internet connection is not working
22 Complaint No 1574588 [protected] Ms. Sridevi DSL led not glowing and internet connection is not working
23 Complaint No 1662266 [protected] Mr.Ravi Error 691 Authentification error
24 Complaint No 1790028 [protected] Mr Naveen DSL , INTERNET not glowing Connection interruoted since 28th Afternoon
25 Complaint No 1830204 [protected] Mr Neeraj Internet,Ethernet are blinking Connection interruoted since 6thMarch AN
26 Complaint No 2873554 [protected] Mr Vincent Internet,DSL are are not glowingConnection interrupted since 4thJuly FN
27 Complaint No 2975766 [protected] Ms Manju Internet, DSL glowing steadily net is
not connected






28 Complaint No 3072268 [protected] Ms Ram Ethernet, DSL glowing steadily ,
Internet is not glowing net is not connected
TEL NO 3719002 has been updated to 24711109

29 Complaint No 3082178 [protected] Ms Karuna , Ethernet is glowing steadily DSL glowing, Internet is not glowing net is
connected TEL NO 3719002 has been updated to 24711109
30 Complaint No 4431634 [protected] Mr Prasad Dsl light not glowing no
Connection since[protected]

Dear Sir, 20th Dec 07

I regret to inform you about the pathetic service by your staff at TATA indicom hub at Mangalore(Karnataka)
I, having your internet service package. [protected] at Mangalore, would bring to your kind notice that the customer service staff at Mangalore Hub don’t deserve to work for your esteemed organization.
To brief you about my complaint, I had personally visited your customer service hub at Mangalore in Oct 07 for some clarification about discrepancies in monthly consumption
Bill.
Since the your staff ( Chetana B) was not able to read the bill and convince me about the exact bill amount, she agreed upon to give the discount as requested by me( Its very serious that your own staff is not able to explain the contents of your Monthly bill)
The discounted amount was hand written in my monthly bill and was told to pay the balance amount and was assured that the same will be adjusted in next month billing.

I was surprised to see that the discounted amount as mentioned in my monthly bill(hand written)was not adjusted in Nov 07 bill. and what panicked me was that ,same day I got the call from your Indicom office to pay the bill saying it is pending for 2 month.
Accordingly your personal from collection department came to my office to collect the amount.
He made to speak to one Mr Praveen Dsouza ,when asked about clarification regarding the amount adjustment,.Mr Praveen Dsouza promised me that same will be reflected in next month bill.Only on assurance and promise from Mr Pravin and having good faith with Tata indicom ,self made the payment. Hopping that all well that ends well.

But the worst was yet to come,the Dec 07 shows same arrears again. The day I got the bill,I got the call from your office to pay the bill.When enquired about the adjustment I was told to come and meet at Indicom office (Pl tell me sir do I have to take a leave very month and visit your office and waste my money and precious time ,am I done some sin by taking the TATA indicom connettion)
I was in need ,I personally went gain to your Indicom hub. , Mr Navin Shetty finally agreed that the same will not be occurring again .
Since I was mentally harassed by your staff , I demanded a apology letter from Tata indicom hub for lethargic attitude and harassment towards me .(Sir tell am I wrong to ask for the apology for the mistake committed by your staff time and again and not being committed to their commitments)
I was assured that the same will be delivered next day, As expected next day a apology was delivered to me in plain paper, which was not accepted by me. When asked for clarification, your Mr. Praveen Dsouza as got a bureaucratic approach and told me that I can go where ever I want but will not be give n apology letter.
Pl tell me sir why your staff not committed for the promise they make to customer. Is your Mangalore staff not competence enough to handle the customer .What I believe is that customer is king please don’t treat us like slave. My only intention by taking the apology letter was, your staff be more serious towards the customer complaint and not to take the customer for granted.
Pl don’t treat this as grievance letter but a letter which will help you to have your staff at Mangalore more effective & committed service towards your Customer . I always wanted the flag of our Indian company TATA should fly high with the best service.

Warm Regards
Ashwin Bangera.

[protected]@dishaenterprises.net