Tata Indicom Complaints & Reviews

I had Purchased earlier a Tata Indicom Smart PCO Connection through Linkege Telecom Pvt.Ltd., (Authorised business associate of Tata Teleservices Limited, 101, Neelkamal Complex, 205, Zone- 1, M.P.Nagar Bhopal vide cash receipt no. 759 dated 03.08.2005 for Rs. 8102 only)vide there agreement no. 623 dated 03.08.2005.
During a period of more than two years we feel so many problems regarding service as well as unavailability of recahrge vouchers.
As a result we decide to surrender this connection.
Now since a long time nobody can bother our problems. The representative from Tata Indicom comes a saw the instruments and said this is naot a part of my job. I convey the message to collect the instruments to the concerened person.The last talk was made in the month of september,2005 and the date was 11th. After that nobody cares our problem.
So, your goodself is requested to do the needful.

Dear Sir / Madam,

I would like to bring to your kind notice that I planned to buy a new Tata Indicom post paid and from that matter I called up tata customer care, thereafter I was contacted by some lady and second day i.e 14th November I was delivered a sim card. All the necessary documents along with a photograph and cash Rs 499/- was given to him at the time of delivery of the sim card. Thereafter on 19th November when called up the customer care I was told that my verification has come up negative and hence the number is not working. The only soluation is that I will have to go to the nearest True Valve Hub and get bthe verification done again. The same was done by me and till date the verification is negative and the number is not working. I would like to make a conplaint against the following persons.

01. ITBL TELECOM PVT LTD

I would like to bring to your kind notice that the above company is not at all professional and the way they have handeled my case is totally unacceptable. First of all the name they have registered is Brijesh Krishan insted of Brijesh Kr Singh, secondly the sim card they have deliverd to me is A1000002D5F7D6 (80 ABA29C) and the mobile no alloted by them was [protected]. This is a total mixup and it has been confirmed by the customer care that the sim card as well as the number is wrong. Till date this company has not bothered to rectify the mistake made on their part despite of my repeated calls to them. The person concerned is Ms Ramneek Mob No [protected].

02. THE AGENT INCHARGE OF VARIFICATION.

I would like to bring to your kind notice that the Frenchise / agent / sub agent who is incharge of doing the varification has never come to my residence for any sord of verification. First time there was no verification done, neither on my residence no which is[protected] BSNL) nor physically. Second time after I went to Tata True Value Hub and asked for a reverification, a telephonic verification on my land line was done and also got a call from the executive on the same number, again no one came for a physical veryfication. Would like to inform you that on the same address I have a home loan and a car loan from HDFC bank and another car loan from Kotak Mahindra over and above I have a BSNL landline number on the smae address. Now you can judge the profissional level of the Frenchise / agent / sub agent ??

03. CUSTOMER CARE EXECUTIVE AND THEIR SUPERVISORS

I would also like to bring to your kind notice that the executive / supervisor who are supposed to give correct information to the valued costomers and also to solve their problems and not trained enough to handle the situations like this. Each time I called up the customer care the executive tried to end up the conversation saying that your verification is negative and advised me to call up the dealer from where I have taken the sim card. it was only after speaking to the supervisor I could get an assurance that things will be looked into. But again nothing moved. You can get more details if you go through the history of the number. I thing I have wasted more then Rs 500 to get this number activated.

I have even got calls from the Chandigarh and nothing has moved. I am approaching you with a hope that you will be able to solve my problem and also with a hope that you will definitely look into the various vendors you are dealing with, assuming some action will be taken against them, so that some other costomers are not forced to send mail to you.

Looking forward to hear from you.

Brijesh Kr Singh

my experience---SUB: PAYMENT OF BILL , HARASSMENT

As per your letter dated 06.12.07 which is attached. You have mentioned that I have signed the terms and conditions of your services dated 14/2/2007 at ‘SAI RADHA TELECOMUNICATIONS, ‘SHANTHI NIVAS’ K.M.MARG, UDUPI .

YES YOU ARE ABSOLUTELY RIGHT I MADE THE GREATEST MISTAKE OF AVAILING YOUR SERVICES. But let me inform you that I have also been a regular payer of all the bills thereafter.
I purchased a cell phone at the same time 'Samsung Hero’ @ Rs.1500/-with charger at your outlet in Udupi. This was done in the month of February 2007 as you can see in the bill. The cell phone stopped working on July 11th that also is evident by the last bill that you have sent. I went to SAI RADHA TELECOMUNICATIONS, where I bought the connection and lodged a complaint, two employees gave the phone to a technician inside another room, who informed me that they would have to send it to Mangalore for repair. NOTE: I was not given any voucher for having given the phone for repair. For the next 4 days I had no communication though I was told that I would be informed as it was a post paid connection. I repeatedly rang them up and was told that it could not be repaired at Mangalore and hence was sent to Bangalore. After that I had no communication from them except asking to pay the bill. Now I refuse to do so for the points to be noted----

1. I do not have the phone nor the charger.
2. It was post paid service I had taken so therefore why should I
pay when I dont have the cell and have not utilized it
3. The phone was not working after six month !!
( ? Standard)---the reason given after 4 months (that is 10 months
later) --water had damaged it. How? I gave the cell before heavy
monsoon started & the cell is always in the department I work
locked as i get signal only at Manipal and not at Hiriadka
4. You already have my deposit of Rs.500/- & my mobile:- my gift
to 'TATA TELESERVICES'

If you take legal action as you have threatened, we have enough people who have witnessed by listening over phone and were there when your representative came and harassed us repeatedly not willing to say anything about the mobile that I had given. Escaping their responsibility by saying that it was damaged due to water you can go to consumer court and so on.
Thus I hereby refuse to have anything to do with you. You can keep the Rs 500/- deposit as payment against the bill and the mobile as a gift by me to the great TATA teleservices. I am sure by now 100s of customers would have suffered like this. God save people who become your customers.

Subject =harasment for payment of bill

Well Well the services are pathetic !!!! Customer Care is pathetic !!! and overall TATA is just living on its name not on the services they provide.

Well I am following up for my connection shift from one flat in same building to anohter flat and see the response i am getting is that the locality I am living in is not feasible?? How come they provided me a fresh connection if the locality is not feasible???

Well If anyone is reading this and dose have an openion of sueing the company for their sevice. Please lets be together and get our money back .....

I request this website to facilitate this if possible.

Pulg2surf wirless internet

No data compression available for SXC-1080. Even software compression doesnt work

I would like to know how to enable data compression for this modem

INDIRA PATEL TATA INDICOM NO:[protected]
VADODARA ACCOUNT NO[protected]
GUJARAT TARIFF PLAN-H2M 125 PLAN
BILL NO[protected]


HI,
I AM WRITHING U THIS APPLICATION BECAUSE I AM GOING OUT OF COUNTRY(U.S) SO IMMEDIATELY I WANT TO DISCONECT MY PHONE.U EXCEPT MY REQUEST AND INFORM ME BY EMAIL([protected]@YAHOO.CO.IN).PLEASE TAKE ACTION EMMEDIATELY.

SINCERELY
INDIRA PATEL

TATA,
My experience.......

Tata Indicom Connection date : 14th Feb 2007.
First outage : 24th Feb , Resolved date : 1st March Ref Number : 1753788
Second outage : 2nd June , Resolved date : 5th June , Ref Number : 2556500
Third outage : 22nd June , Resolved date : 26th June , Ref Number : 2753944
Fourth outage : 8th July , Resolved date : 13th July , Ref Number : 2910514
Fifth outage : 18th Aug , Resolved date : 23rd Aug , Ref Number : 3314262
Sixth outage : 13th Sep, Resolved date : 23 rd Sep Ref Number : 3564952
Seventh outage : 23 rd Sep Resolved date : 24 th Sep Ref Number : 3656158
Eight outage : 30th Sep , Resolved date : 3rd Oct , Ref Number : 3724436
Ninth outage : 13th Oct , Resolved date : 17th Oct , Ref Number : 2910514
Tenth outage : 19th Oct , Resolved date : 27 th Oct , Ref Number : 3314262 , it worked only for 2 hrs. down on the same day 27th OCT.
Eleventh Outage : 29th Oct , Resolved date : 30 th Oct , Ref Number : 3959454, 30th Morning it worked , when I checked again in the evening , no connection.
12th Outage : 31th Oct , Resolved date : 2nd Nov , Ref Number : 3982068 ---
13th Outage : 22nd Nov , Resolved date : 24th Nov , Ref Number : 4169534.
14th Outage : 25th Nov , Resolved date : 27th Nov , Ref Number : 4188684
15th Outage : 29th Nov , Resolved date : 29th Nov , Ref Number : 41222608.--- It was decided by themselves that its resolved.
16th Outage : 29th Nov , Resolved date : ??? , Ref Number : 4230820.---

if i dial for tata indicom customer care , it will ask to follow some steps and after following steps , it will not really get connected to customer care even after waiting for ten minutes so many times.

my number is [protected]

I happened to have used many other Broad band connections earlier like sify & hathway. I do see that when it comes to Service, all of them are really bad but I believe VSNL is probably the worst and the most frustrating of them all.

I have been using tata indicom from the last three months for working from home whenever needed. Last week, I was supposed to be working from home for the whole week and my net connection went down all of a sudden on Tuesday. I had raised a complaint with high urgency on Tuesday after trying the long list of stereo suggestions from the executive. I had let them know that it would be affecting my official work badly and I was told that the issue would be fixed before Wednesday noon. For then, I had to rush to my office in the mid-night to continue my work. Since then, it has been a mental torture for me calling up the customer service every day, explaining the whole story and getting the same old dumb response that the problem will be fixed by the end of the day. It has been six days now and there has not been a single call from any executive nor did anyone visit my place to check/fix problem. It had been hell for me waiting up for the executive to come down everyday and then rush to a nearby cafe or the office to wrap up my work when they fail to turn up as promised. It has been very frustrating and totally irritating every time they make a fake promise and leave the issue unattended. I had literally spent around 500rs calling up these executives everyday and waiting for long for them to connect to the supervisors or make some dumb promise. More than the money and the time, it is the mental agony I had been through that the service provider is badly accountable for and needs to pay for that. I have been yelling at them everyday explaining them how badly I am being affected and I am surprised that they could still be so laid back and not bother to attend the problem even after 6 days of logging the complaint. I am really in such a helpless situation not able to get my work done nor take any action against the Service provider. I am writing to the Consumer forum today and am hoping that they would help me take some action against VSNL. Letz c..

We own a Tata Walky Phone for use at our Vaidyasala. As usual, we had despatched the cheque for the monthly bill well in advance before the due date. Due to some negligence on part of Tata, we have been getting calls from them that there is due amount for our account. We gave them the cheque number and also informed them that our bank has already debited the same from our account too and hence there is no lapse on our part. For no fault o[censored]s, our outgoing service was terminated for 3 days and they insisted we settled the same amount for restoring the service back and also to ensure that we do not lose our incoming service also.

We had to make quite a few visits to their office to reinforce our position. Finally, they admitted that it was "A MISTAKE BY COMPUTER" , as if Computers have their own sense of judgement.

We hope this kind of behavior from Big companies like TATA is not repeated in the future.

Tata Indicomm negated my address verification after collecting the amount, delivering the product and sending the bill from the same address.

The point of contact Mr Anshul Jain[protected]lied and was rude while resolving this issue. He did not give me the complete information and aksed me to take a new connection.

Is this a new way to increase the number of connections?

I have tata indicom fwt basic plan . which frequently getting problem like switched off and poor signal quality. once your rep changed the instrument still condition not improved. We require broadband service for which reply i got our area not able to get the same. Hence i have gone for someother phone and got connected the broadband phone.

I have given already information about disconnection of my tata indiom telephone no. 65900961 and to refund the deposit amount of Rs. 1000. So far no information.

Now i once again request you to disconnect and refund the deposit amount. for the telephone my account no.[protected] . telephone no.[protected]. address. k. narayana adiga , 116, Chandrama , chikkallasandra, subramanyapura post. bangalore 560 061.

pls send list my email ID

SIR YOUR TATAINDICOM SERVICE IS VERY GOOD.I WANT TO GIVE ADVICE TO YOUR INDICOM. THAT IS PLEASE GIVE THE DIALOGUES CALLER TUNES IN INTERNET. TELUGU MOVIES DIALOGUES.if any dialouge caller is there pls send to my mobile.[protected].


pls provide these facility as soon as possible thanking your sir

Dear sir,
can i have the tata indicome cunstomer care number as i am out of india. i want to know my validity period of phone is over or not
Thanks

Dear Sir/Madam,

I would bring to the kind notice that, Mr. Murugesan has came to my residence and collected the Proof of My Company Identification card and he reply that 13th morning he will return the same. But till now he has not return and there is no response from him for the same. And he given wrong informed to takeup the New line (Landline) for Rs. 561. For that he took My identification card. And I am your Customer for the past 4 Years Already I am having Indicom Line in my residence that too with the provision of internet facility.

So, I request you to Kindly ask Mr. Murugesan to Give me the same at the earliest.

Name : Mr. Murugesan
Mobile No : [protected]
Area : Chennai.

Expecting your reply at the earliest.

Thanks
Vijayakumar
24/4 CpWD Quarters
Jawaharlal Nehru Road,
Thirumangalam
Anna Nagar
Chennai - 40.
Ph:[protected]
Mobile : [protected].

MY TATA INDICOM MOBILE NBR IS [protected] BOUGHT ABOUT ONE YEAR BACK. IT NEVER WORKS WHENEVER I GO TO HYDERABAD. IT IS STRANGE ,IT WORKS OTHERWISE EVERYWHERE -WHEREVER I GO INSIDE INDIA BUT NEVER WORKS ONCE I REACH HYDERABAD. SEVERAL COMPLAINTS TO SEVERAL TATAINDICOM OUTLETS AND CUSTOMER SERVICES PEOPLE HAVE NO USE. TATA INDICOMS CUSTOMER SERVICE IS WORTHLESS. THEY DONT TREAT THE CUSTOMERS IN RIGHT MANNER AND DONT GIVE ANY IMPORTANCE TO CUSTOMERS.MY SINCERE ADVISE TO PUBLIC IS DO NOT BUY TATAINDICOME MOBILES EVEN BY MISTAKE. THEN YOU NEED TO SUFFER LIKE ME. DESPITE HAVING A MOBILE I NEED TO SPEND LOTS OF MONEY WHEN I AM TOURING HYDERABAD WHICH IS MY MAIN AREA OF FIELD WORK.


B.kRISHNAN
PLOT NBR B-73, DOOR NBR B-3.,
MAHAGUN APPARTMENTS-I
SHALIMAR GARDEN EXNT-II,
SAHIABAD, DIST. GHAZIABAD,
UTTAR PRADESH-201005
TEL NBR (LANDLINE) 2634740

The Vice President
Tata Indicom True Value Hub
Hyderabad

Ref : “ Walky-Zero Rental for two years scheme”

A “Walky-Zero Rental for two years scheme” was installed on 30.10.2007 at 1400 hours. The number allotted is 64541533. It worked for half an hour, thereafter it became dysfunctional.On a request made to the customer care executive Ms Sujatha and subsequently to Tata Indicom True Value Hub of Saroornagar branch, Hyderabad , I was informed that the server was down and that the problem would be rectified within twenty four hours.
On 31.10.2007, when contacted Mr Satya of True Value Hub, Saroornagar Branch, Hyderabad at 1700 hours , he has indicated that it may take another twenty four hours to restore the connection.
I am a 73 years old man and thoroughly dissatisfied with the service and the callous response of the customer care executives. I therefore, request you to arrange to refund the deposit and take back the instrument.

I would like to seek the better alternatives in this competitive market which gives delight and better customer service.

Yours truly

S.V.Raghavendra Rao
Plot no 13, road no. 2,
S.R.K.Puram
Hyderabad-500035

The communication with TATA is self explanatory.
Connection canceled on July 28 -2004

Repeated Requests no reply or money till date. I have spent more on telephone call to get back the advance paid.

Have instructed the concern department to dispatch the cheque to the address cited below in the mail.

Thanks & Regards,

Komal Harjani
CustomerCare - TN
The future belongs to those who believe in the beauty of their dreams.

[protected]@vsnl.com
02/13/2006 10:28 AM
To komalharjani.[protected]@tatatel.co.in
cc
Subject Re: Urgent Mail - Refund

Ms. Komal

Sorry to say, untill now I have been polite inspite of harasment,

It seems that to collect the cheque of 585 from the give address, I have to travel to chennai spending more than Rs. 1000/-

I cann't come to chennai for this purpose, I belive you have not posted the cheque at all. I receive a lot of mailers from chennai and none of them have every been sent back.

Please do me a favour. Please mail the cheque to the following alternate address

To:
M.B.Raju
#95, 3rd Main, 1st Cross.
B.T.M Layout 1st Stage,
K.E.B Layout
Bangalore - 560 076.
Ph:[protected].

If Tatatel is not willing to pay me this amount, Please say so, It is very irretating to receive this kind of excuses for the past one and half year.

I have spent more than Rs 1000/- on STD calls, Emails and Visiting your Customer care cernters.

This will be my last mail, If it doesn't reach my Bangalore address in the next couple of weeks, I shall surely take necessary action with all the proof of communication.

This is specially to inform Tatatel. I wanted to get a new connection for my residence in Hyd and due to this atitude of your company, I have not only decided not to take Tata Phone connection for myself in the future but I have stopped my company to take any connection from Tata "Quoting my example".

" You have lost 8 new connections in Hyd because of your bad service"

We only have 2 internet connections with TATA which will also be cancelled shortly, I will surely propogand with proof to whome every I have contacts with, not to take TATA connections.

Thankyou for your horrible service.

Regards
M.K.R

TATA INDICOM USB MODEM
Chennai south, Ta
IN

I bought the new generation of internet connection " USB MODEM-TATA INDICOM"

When i went for the detail, the shop keeper in the TRUE VALU SHOP LOCATED ALONG TAMBARAM TO VELACHERY ROAD told the subscription detail with plan, doccument required,initial payment etc.,

he collected all said doc like credit card statement,pan card xerox with initial payment Rs.2950.00.

He also accepted all doc with initial amount and gave me the stylish USB modem ( almost double the size of pen drive we normally use).When i leave the shop he interrupted and told, sim cord is not available with me, will give you tomorrow.

I surprised ! what simcard ? Which is activate the USB MODEM.without that simcard it is like a mobile without sim.

I asked without sim why do you keep USB MODEM here ? Some how he convinced me ( may be expert in )i came back with more dissappointed. Because as we see from the advertisement " our heroine kajole will help the next table in a restaurent, she just insert and show the web page" but in actual it is not, there is a CD needs to install to activate the software.

So , buyers please dont go with the advertisement we seen from TV.

Tomorrow i went and got the sim , he said it will be activated with in 24 hours. And it is 8 days now,i dont know what problem they have, not yet activated.

Regards

Some one who care about "TATA INDICOM USB MODEM BUYERS"