Tata Indicom Complaints & Reviews

To

The Customer Care Manager,

TATA INDICOM



Dear Sir/ Madam,



I took a corporate landline postpaid connection of TATA INDICOM on the month of Feb’ 08 (033 –[protected]. The executive of TATA INDICOM asked me to give a cancel cheque to facilitate ECS system and I gave him a cancel cheque but later I have found that neither TATA INDICOM sent me not even a single bill since last three months nor any monthly bill is auto debited from my bank account. I have spoken to TATA INDICOM customer care several times regarding this issue and each and every time the customer care executives asked me to pay the bill by cash or cheque because as per their version the ECS system has not activated due to non submission of the ECS activation form. I have requested them several times to send a collection executive to collect my bill but they told me that it is not possible for them to collect any bill which is less that Rs. 1000. In the mean time I was very shocked that TATA INDICOM has deactivated my outgoing call facility without any prior notice. Then surprisingly one lady of collection department of TATA INDICOM called me up and asked me to pay the bill by cash or cheque. She also told me that she is ready to send a collection executive to collect my bill. I told her that my outstanding bill is only 297/- not 1000/- and then she told me that no problem madam. I have also informed that lady that I shall not going to pay any late payment charges of Rs. 50 as because I have never received any monthly bill from TATA INDICOM. Then the lady told me to pay Rs. 297 – Rs. 50 = Rs. 247. At the very next day I have cleared my all outstanding bills to one collection executive whose name is Mr. Dilip Bhattacharya and I have also received a sms from TATA INDICOM in my landline that they have received the payment of Rs. 247.



Surprisingly I have received a monthly outstanding bill of Rs. 594 on 28-4-08 which includes my previous dues of 297 which I have already paid plus current outstanding. At the very next day I am very shocked to see that Rs. 594 is already auto debited from my bank account. I called up that collection lady who told me that the ECS system is not at all activated and who insist me to pay the above mentioned amount but still my issue is not yet resolved by them.



This is the actual fact that why I am going to close the ESC system.



Please look into the matter and do the needful otherwise I shall take necessary action against you people and further if this amount is not credited immediately in my account then I shall going to stop all the payments of TATA INDICOM.



And also I want a written explanation / apology from you guys regarding this issue.



Best regards



Jayati Ghorai Bhattacharya

Landline –[protected]

Mobile - [protected]

sir,
i received a call from tata indicom customer care(postpaid department).they told me to purchase a postpaid connection as they were provide a cheap plan.so i agreed.their agent came to me, i filled the form and gave them 600 rs and he gave me a connection.but afer that they did not activate my no.and now they are not going to refund my money also.i am calling them again and again but the contact person tells me that they will not refund my money, and also using abusing language.
the name of that employee is MUSKAAN.and her no.is [protected] and [protected].
please help me.
thanking you.
mayank garg.
ghaziabad.
no.[protected].

Dear Sir,
I goat call from Tata indicom call Centre and they told me that my pree Paid conection will convert into post paid. 15/01/2009 I meat one of your Executive"Nafisa Aktar" at your 35, Park street, Kolkata- 700 016, Ph: 65551437/6555 1438, to convert my connection She has taken Rs.500/- as caution mmoney, "without any riceipt", Passport size photograph, Xerox copy of my Photo IdentityIdentity proof and Xerox Copy of my Professional Identity card(Press Card), after all, sign on a from. So many times after meat with her my Varification is over on 20th Jan, 2009 by Mr. Abhijit one of your executive. Im a press reporter (TV), I have an urgancy, till I did nt get any result frm your side. Pls convert my connection frm pre to Post Ph. [protected] (Plan Rs.150pm),
After giving all documents and money, why shall I suffer this? If You unable to do this pls confairm me and give one appionment at Kolkata I want to take one Intrrviw in frnt of my TV camera, that what is our fault aftar taking money and produce all tha documents why shall we suffer every day.

Thanking you
Abhijit Saha.

87/A (55) Rabindra Palli,
PO. Nonachandanpukur,
Barrackpore,
Kolkata- 700 122;
Ph. [protected], [protected], [protected].

i found that tataindicom is the most worst and cheater telecom company in india. i have submitted all the documents for change of ownership from my brother name to by name. after paying 1000 also they did not change my ownership. i request you all not take tataindicom connection. the tataindicom customercare will give you only pain and sufferings.

To
The Executive
Tata Indicom Customer Care

Dear Sir

I have stoped incoming & outgoing calls on my cell no. [protected] because i have lost my cell in somewhere on 13.02.2009. This no. is issued in the name of my company, so please issue the incoming & outgoing details from 13.02.09 to till date.

For any quaries please call on [protected] (M)


Thanks & Regards


Shailesh Kumar

gave me the no. of getting the details of my balance before the end of month how get day to day details.

Tata has worst Customer care, They sell their cards, numbers, handsets & then no resposibility..
No bosy will attend u, u cannot ask anyone, no refunds, they are the worst service provider..

Actially TRAI is also doing partiality, why dont a person can migrate to any other service provider till now although TRAI has ordered that anyone can migrate to any service provider .

Tata is having good schemes but worst network and customercare..

no clearity nothing all fake.. Rattan TAta Hai hai.

Dear Sir,
You have a very cheap service center in Bikaner I have a problem in my cdma haier mobile Model No.D1200 Blue FC. In this set when I insert a new tata sim then my hand set not working. When I call on any mobile then after some time I receive a message call failed. I try on every type connection TATA, Airtel, BSNL and Reliance etc. Then I go to solve my problem then the tell me that We think this problem creat due to software so we update your mobile software but we donot take any risk if you mobile dead in this process then its your responsibilty we donot take any risk. Then they update my mobile software but my mobile is safe but I have same problem then tell me very cheap word that please you forget this handset and because we cannot solve your mobile problem. whenever in this same mobile I use some time before my tata sim in very good condition.

Please guide what can I do so I solve my mobile problem. I am student and I buy tata mobile because I hear good response of you company service.

Mool Chand Vyas
Mob-[protected]

Dear Sir,
You have a very cheap service center in Bikaner I have a problem in my cdma haier mobile Model No.D1200 Blue FC. In this set when I insert a new tata sim then my hand set not working. When I call on any mobile then after some time I receive a message call failed. I try on every type connection TATA, Airtel, BSNL and Reliance etc. Then I go to solve my problem then the tell me that We think this problem creat due to software so we update your mobile software but we donot take any risk if you mobile dead in this process then its your responsibilty we donot take any risk. Then they update my mobile software but my mobile is safe but I have same problem then tell me very cheap word that please you forget this handset and because we cannot solve your mobile problem. whenever in this same mobile I use some time before my tata sim in very good condition.

Please guide what can I do so I solve my mobile problem. I am student and I buy tata mobile because I hear good response of you company service.

Mool Chand Vyas
Mob-[protected]

tata post paid conection — post paid conection

Sir,

I received a call form TATA TELE SERVISE LTD. He suggested me a post paid plan for 300/Rs. per month. I am already TATA costumer for prepaid. He told me I have paid a 500/Rs. advance for security and pain card photocopy & Ration card photocopy. I gave him 500/RS check & all documents on Sunday Date[protected]. He told me your connection transfer prepaid to post paid in 2&3 days but till now did not change my connection and he doses not receive my phone. His personal mobile number is [protected]. What should I do now? Can you help me please? I afraid because my personal ID his hand. This time his not attend my phone. I am very confused. Please help me.

Thanks,

Sourav soni
My number is [protected]

Sir,

I received a call form TATA TELE SERVISE LTD. He suggested me a post paid plan for 300/Rs. per month. I am already TATA costumer for prepaid. He told me I have paid a 500/Rs. advance for security and pain card photocopy & Ration card photocopy. I gave him 500/RS check & all documents on Sunday Date[protected]. He told me your connection transfer prepaid to post paid in 2&3 days but till now did not change my connection and he doses not receive my phone. His personal mobile number is [protected]. What should I do now? Can you help me please? I afraid because my personal ID his hand. This time his not attend my phone. I am very confused. Please help me.

Thanks,

Sourav soni
My number is [protected]

not receivce the ring tone or dial tone in the land line connection. it mean the phone is dead. so pls check this problem is getting every time & make the problem clear my name vijay krishna prasad, sowmya agritech pvt ltd. ph: [protected]

I AM RESHMA.JITRENDRA.PUNJABI. FACING PROBLE WITH MY PHONE. MY PHONE IS SWITCH OFF SUDDELNLY. IAM LAND LINE TAT[protected].

KINDLY SEND TECHNITITAL. IMMEDIATELY.

MY OTHER CONTACT NUMBER IS [protected].


THANKING YOU,

RESHMA.JITENDRA.

Its always i am faceing the problem. go for BSNL which is good service you get but need to go to BSNL customer care office as they do not have sales person comming to your home.

Dear sir/mam.. this is rajkumar complaining regarding the ph, as the instrument u provided got dead.. ph num-[protected]
address- wz-1508 B, bagichi tulsi ram, nangal raya, new delhi-46

Tata Indicom Walky — regarding internet excess charges

Sir,

Im having the telephone no.[protected] in the name of BIMLA DEVI, R/o N-16, Udai vihar part II, Nilothi Extn., Nangloi, Delhi-41.
Inspite of my repeeted request to rectify the internet charges nothing is been done. My internet is free from 10p.m. to 6 A.M., i donot start my internet before 10.30P.M..
During the month of Nov.2007, I was chargedRs. 1286.80 as internet charges and when i complent about the excess charges to your customer care, the explanation given was that i have started my internet 5 or 10 minutes earlear than 10p.M. So in the month of Dec.2007 I very particularly started my internet after 10P.M.. Again the same excess charges and the same explaination and I was asked to give tata indicom one more chance in the month of Jan.2008, in the bill received today for Jan.2008, the same thing has happned again. When I complaint in the customer care I was rudly told by the lady officer to get my watches repaired.
In view of the above circumstances i can't ready to continue with your phone. Hence disconnect my phone immediately, and refund my initial security deposit of Rs.1122/- at the time of taking the connection.

Thanks & regards

BIMLA DEVI

I found tata indicom and tata sky recharge voucher available in www.fastrecharge.com . you can get it easily

Those who think of going for any Tataindicom connections or services...PLEASE DONT. They are not prompt in ANY. Be it Services, Billing or their Customer care. Everything is horrible. Even for a single simple service request they take months together to respond and at the end they wont solve the issue you are stuck with.

Hi,
I am very much disappointed with your tata indicom executives and your CCE's. On 25 of this month I got a call from a tata indicom executive named VIKRAM. He told me mam your bill is 2300 smething I cn help u out n waveir up ur amount you just have to pay 1500 rs I said is it true or u doing just a fraud he said mam trust us. I said ok he came on 27 of july at ma place. I juzz gave him 1500 n in return he gave me a recipt. N he told me your photon will be started in next half n hour n damm aftr that he is giving me excuses its being three days nw I called up your customer care next day he told me don't wrry mam I will do. He has given me a Ref No. 39144 n till nw my photon is nt wrking. I m very much feeling bad on ma self why I opt for tata photon. You have a bad service. I juz only cn req you kindly check your CCE's they all are frauds. Now what that executive is going calling me from different no. n giving me threats... and sending me some nonsense messages. Don't force me that i should take some kind of action against your deptt. So kindly see to my req and reply me as soon as possible.

Name of executive: VIKRAM
Phn No. of executive: [protected]
he called me on 25 of June (sry for the inconvience it was 25 of June ) he came to my place on 27 of june he collected money ie. 1500 rs and promised me for rest of the amount dat is 900 for the wavier becoz my bill was 2300.

And one more thing when are you going to solve this matter its being a month am i a fool. Start my photon as soon as possible.

my photon no is [protected]
account no. is[protected]

I do agree with this gentleman's complain. Our indian big brands are very good in selling commitments, but when you look at the other face of the coin, it becomes nightmare for u.

I suggest, you should lodge a file of complain in consumer forum, no matter wether they provided warranty in written or not. Keep all ur proofs ready. These people need to be dragged to the court everry time they try to cheat public.

My tata no.[protected] .You post bill on wrong E-Mail Address .The right E-Mail Address is ksj.[protected]@gmail.com.

Hi Vijay,

I agree 100% to this. I too had this experience.. after cancelling the connection, they still send the bills. They do not proper systems...

Regards
Joby

i am ganesh c. i am missout my phone.but my phone use in one girl.she not give me my phone.
pls stop my phone services.i am stay in virar(thane).
pls can you send new card to my address...

reagards
ganesh c

TATA Indicom — disconnection for a long time

my phone is disconnected from 6th april 2011 due to re verification of documents.
and i have submitted the document on the same day and at nearest TATA INDICOM service station. and assured that the line will be connected as soon as possible by customer care.

but till now i am not allowed to make outgoing calls. the customer care officers are also behaving strange. I am very much disappointed with TATA INDICOM'S service. As it is usually selling its CDMA hand set. It better knows that customer's can't change the service easily. So it is neglecting customers as much as possible.

dear sir,
as per your comment on consumer forum i am providing you my details..

name : khursid allam khan

father's name: Allauddin Khan

phone num: [protected]

email id: khan.[protected]@gmail.com

connection details: the phone is in my father's name;
i.e, Allauddin Khan
at-patharapada
po-panikoili
dist-jajpur

i have given the documents at M S TELESERVICES, PANIKOILI
the documents given are
passport size colour photograph
electric bill
votor id


thank you

Very very urgent, i am mr rohit ruke residnig at charni road mumbai my tata ac no is[protected] and i am facing lots of problems from tata docomo services.A long time back i was approached by a tata representative name hari om at my home saying that you would get the connection done at a low price scheme and if you are not satisfied with the connection inside 15 days it would be removed and you will not have to pay any charges for that i wasnt satisfied with the speed of the net as i also got a cdma phone with that too i asked hari om to remove the connection he told that it would be done in few days time, then i got a bill regarding the connection and i was not happy and contacted that hari om ( tata representative) he said sir dont pay the bill i will adjust that but still i got another bill next month i was surprised. Then again i contacted hari om and asked him abuot this he told it was a mistake by the bill dept next time when he came to my house he said everything has been solved and your connection is discontinued so he took out the net connection wire and also took away the cdma phone. but still bills were comming regularly, i went to the fort outlet and told them about this person hari om who is misguiding me and also made a complaint against him, unfortunately i had to pay the bills for that things which i havn't used. just few days or a month ago i settled the final bill and was asked to call to the call centre after making the final payment i did so and was relaxed after that i confirmed this with the call centre representativ he said sir now you will not get any bill in future but now again i have got a bill from you with a notice from advocate saying your bill is pending please please help me out of this as i am a middle class person and i am not able to pay this ammount of money again and again for that which i havent used.please contact me on this no [protected]. as soon as possible

I know.. this is the worst service. But money matters !!!

Ratan Tata

Dear Sir,
My company name is Vishaal International.We are into manufacturing and exports of incense sticks and spices.We are using tata indicom land line and we have three landline numbers.The numbers are1.[protected].[protected]. 65056830. The number 66750914 is a fax number as well as international number.Our office timing is from morning 10.30 to evening 6.00.Recently we asked tata indicom for the itemized billing statement for our numbers and when we got the itemized bill we were shocked to see that there had been unlimited calls made from our international number 66750914 when our office is closed. The numbers on which the calls were made are from Bihar, UP and Patna.We launched an official police complaint as well as a complaint was given to the tata indicom vigilance department which is in turbe navi mumbai.The vigilance officer Mr Baby Jones assured us that he will look after the matter.There has been more than 1 month but they are not responding? It is really a shameful thing for such a big company.Now i dont have any choice but to sue tata indicom.I really dont want to do this thing but i dont have any choice left.It is a case of fraud, cheating and misuse of my phoneline by a tata indicom employee.

Their service is worst. I am also suffiring.

Dear sir,
I am vintoh kumar currently the costumer of TATA INDICOM (1Re coin service).Since we come accross repair in our telephone set we handel over the telephone to Vission communication and service chengalpet for the serivce(repair) of my telephone before 20 days. But still we dint get any feedback from them. we feel your authorised survies provider spoiling TATA INDICOM repute.I request you to take proper action as soon as possible.

I am from Bangalore.
I am also suffering by taking a TATA wimax connection. They are not able to disbale the scrap login page which comes every time when i want to connect to the internet.
Every time i call them, i get the following standard answer...

1. "Sir, the system is not responding, system is under upgradation. Please call us after some time."

They dont even tell me what is that "after some time" is it 20 mins, or 1 hr or 1 day I dont know.

2. "Sir, our NMS team is very busy in other calls. Please call tomorrow"
But i forced him to connect me to NMS team by explaining him about story of sorrow."

The higher level officials of the company need to look into the matter and see if the complaints are resolved properly and within time and the service is not spoiling the company's image in people.

Yes, Tata indicom customer care is worst ever i saw. The irresponsible nodal officer (surbhi sharma) unable to take any decision on customer complaint. Dont have curtesy to attend complaints. They will hesitate to give their correct contact number. We are also struggling with them from last 1 and half month to resolve our billing issue.

my pantech slder pa 715 sc mobile not working ihave warrntey but castamer care not responding wery cheat pepals tata indicom manegers please give me solustion

We have been faciong a problem with Tata indicom walky talky since 18th June and we have raised so many complaints to the customer care - either someone attends and the call gets closed without resolution or they keep us on hold. We will approach the consumer court if the problem persists and if the solution is not provided - we would also disconnet obtaining services if similar actions continue. We do not have any other mobile services apart from this and we would be totally disconnected if this continues. Tata indicom can be happy atleast not by serving us. With worst experiences with Tata indicom Coimbatore customer care as well as technical officers & manager.

Dear sir

My self Anil jadhav using number [protected] from last six month this is pre paid connection
I given application for pre paid to post I deposited 500 rupees but after one month they said it is not possible because i am using programmable handset
so it is ok i said return my deposit they told within one week they refund but now 2 month over they still not send my refund.

Receipt no AP/TTSL/33323/843070 DATED 27/04/09

Now i shifted to pune for my office work so i am kindly request to refund my money on below mention address as early as possible...
Anil sitaram Jadhav
siddhivinayak manas madhumalti flat 406
sinhagad road dhayari phata
pune 41

if it is not done i will put case in consumer court with copy of receipt so please do needful
this is really worst service from TATA INDICOM i will give this mail copy to newspaper too

you can call me on this number [protected]

thanks

Anil Jadhav
[protected]
[protected]

sir,
i buy tata indicom walky i paid full payment but two month before give the phone.i call many time but no response service provider in erode.now also not actived.

Yes, I agree. The tata indicom service is worst i have ever encountered. My problems statred when I did not received my actual mobile bill first of July 2009. It is very interesting that I am receiving somebody else's bill on my address since then, till yet, month after month.

Even the nodal officer is a toothless tiger and completly powerless. I happened to deal with three of them Mr. Anupam Gupta, Mr. Rohit Gupta, and Mr. Ashish Sharma. They all made wrong promises and false assurances.

Beware of tata indicom.

Hi Everybody,

I accept this Subject 100%. I post my mail conversation for you all reference. Please get written confirmation from these people before get the new connection, otherwise ignore them totally.

_______________________________________
From: Jeyaram C
Sent: Monday, November 02, 2009 12:56 PM
To: 'Nodal Officer South4'
Cc: 'Customer Service (Retail-India)'; 'appellate.[protected]@tatacommunications.com'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear Mr. Seetharaman,

Please refer the below link, I registered a compliant about the below issue on this site. I will attach this mail to that complaint very soon.
http://www.consumercomplaints.in/complaints/tata-indicom-c279491.html

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C
Sent: Friday, October 30, 2009 1:07 PM
To: 'Nodal Officer South4'
Cc: 'Customer Service (Retail-India)'; 'appellate.[protected]@tatacommunications.com'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear Mr. Seetharaman,

Please respond to this mail otherwise pick up the call from my numbers to your number[protected].

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C
Sent: Saturday, October 24, 2009 12:29 PM
To: 'appellate.[protected]@tatacommunications.com'
Cc: 'Nodal Officer South4'; 'Customer Service (Retail-India)'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear Sir,

Can you pleas suggest me, what the next action I need to take?

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C
Sent: Tuesday, October 20, 2009 5:41 PM
To: 'Nodal Officer South4'; 'appellate.[protected]@tatacommunications.com'; 'Customer Service (Retail-India)'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear All,

Two persons contacted me regarding this by 15th October, and they confirmed to send a technical person to my end to check the issues. But still now I did not get any further actions on this.

The activities taken by you people were so bad and very stupid and it makes us much more irritated.

I have contacted the Nodal Officer Mr. Seetharaman on his mobile number [protected] 8+ times. He has confirmed to call me regarding this issue within next business day every time while I calling, but I did not receive any call still now from him. I believe he is so busy and we are all workless.

But I kindly request you to spend a 30 mins and resolve this issue. You cal also look in this mail that all the follow ups done by me only. I did not receive response mail.

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C
Sent: Tuesday, October 13, 2009 1:24 PM
To: 'Nodal Officer South4'; 'appellate.[protected]@tatacommunications.com'; 'Customer Service (Retail-India)'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear All,

I did not receive any updated detail and response on this mail. Any updates on this?

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C,
Sent: Saturday, October 10, 2009 1:41 PM
To: 'Nodal Officer South4'
Cc: 'Customer Service (Retail-India)'; 'appellate.[protected]@tatacommunications.com'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear Sir,

Please can I know the status on below complaint?

Your complaint has been registered as docket number Nodal/SO4/8311836

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C
Sent: Monday, October 05, 2009 1:43 PM
To: 'Nodal Officer South4'
Cc: 'Customer Service (Retail-India)'; 'appellate.[protected]@tatacommunications.com'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear Sir,

Please can I know the status of the below complaint.

I did not receive any updated information and nobody had contacted me about this.
I face the same issue still now itself and can I know approximate time it will take to complete this issue.
I planned to stop using your line and claim for the period you will take to solve these issues, because I did not signed the installation form still now.

As per the nodal desk support policy, the compliant should be resolved within 10 days from the compliant date.

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Nodal Officer South4 [mailto:nodalofficer.[protected]@tatacommunications.com]
Sent: Friday, October 02, 2009 9:03 AM
To: Jeyaram C
Cc: Customer Service (Retail-India)
Subject: Poor Customer Support & Broadband Browsing Speed

Dear Customer,

Thank you for writing to Tata Communications Internet Services limited.

With reference to the appended mail, we apologize for the inconvenience caused to you due to interruption in services.

We have carefully noted the contents of your mail and would resolve your concern at the earliest.

Your complaint has been registered as docket number Nodal/SO4/8311836
.

For any further assistance please,

• Contact 24 hours toll free Customer Care:[protected] or call the Customer Service number in your city.
• You can also write to us at [protected]@tatacommunications.com.


Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – South4
Tata Communications Internet Services limited.




________________________________________
From: Jeyaram C
Sent: Wednesday, September 30, 2009 6:04 PM
To: Nodal Officer South4
Cc: Customer Service (Retail-India)
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear Sir,

Please can I know the status on the below compliant?

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C
Sent: Saturday, September 26, 2009 4:29 PM
To: 'nodalofficer.[protected]@tatacommunications.com'
Cc: '[protected]@tatacommunications.com'
Subject: RE: Poor Customer Support & Broadband Browsing Speed

Dear Sir,

This is just form remain and know the status.

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator
________________________________________
From: Jeyaram C
Sent: Thursday, September 24, 2009 5:58 PM
To: 'nodalofficer.[protected]@tatacommunications.com'
Cc: '[protected]@tatacommunications.com'
Subject: Poor Customer Support & Broadband Browsing Speed

Dear Sir,

We are Tata Indicom Broadband Wi-MAX customer from 27th August, 2009 on the plan Power Flash 1.5Mbps. The installation done by your people had not satisfied us, so that we have not signed the Installation Form still now, but we are using your line from the date of installation with Slow Browsing Speed (60-280Kbps) issue.

We raised many more complaints regarding this issue on customer care[protected], but all the complaints closed by your back end technical team as resolved simply checking remotely thru Wi-MAX without confirming us. This is a stupid action from your technical team. Please ensure that it will not happen in future.

We confirmed with all the confirmation call from your customer care centre as the issues was not resolved and we face the same issue. Below the list of complaint numbers for you reference.
29.08.[protected]
08.09.[protected]
15.09.[protected]
21.09.[protected]
23.09.[protected]
* All the compliant re-opened.

We also spoke with Mr. Nath (Superior Official) Customer Care and explained about all these issue and also to Mr. Abilesh (Coimbatore - Technical Manager) – [protected] and Mr. Ramprasath (Coimbatore – Technical Executive) about the same. But there is no proper response and no any use to us.

Please look into this issue and resolve the same asap.

Thank you very much for your co-operation & support.

Best Regards,
Jeyaram C | System Administrator

Dear Nodal Officer UPW,

This is Rakesh Kr Gupta Resident of L-109 Shastri Nagar, Meerut, U.P. Mobile Number [protected], I am using this number from long time, suddenly my cell number out going get stopped, after visiting TATA outlet I come to know it get disconnected on dated October 23, 2011 with out prior information to me.

Now TATA executive require my document to reconnect my cell, WHAT IS BULL ALL THIS? After disconnecting my number, now they are asking my resident proof, id proof and all.

OK I appreciate his working and submitted my all proof which they require, still my cell number not working, now TATA executive have missed my document and again asking for my document. I again appreciate his working and again submit my all document on dated October 25, 2011 to TATA outlet.

Finally my number get connect on dated November 02, 2011 and ready for use, now my balance gets wipe off, which was Rs. 129.30 while they were disconnected with out my permission. I have proof of my balance, after each and every call I receive a SMS, which shows my call charges and current balance.

BOSS.. I want my balance back with immediate effects, other wise I’ll not use TATA cell number nor recommend to any buddy, although Rs. 129.30 is not a big deal for me but it is really disappointed to me, organization like TATA is doing business like that, these days every business is customer oriented business and TATA people always try to make fool to his customer, this is really not done, so be the part of TATA group, kindly do need full towards my balance.

I am waiting your positive reply. For more clarity, feel free to discuss this issue to me, on my alternate cell number is [protected].



Regards,
Rakesh Kr Gupta
L-109 Shastri Nagar, Meerut, U.P.
Alternate Number: [protected]
TATA Mobile Number: [protected]

dear sir,

Till 27th of december 2008 i have worked for tata communications for 1 month and on 24th of december they have terminated me without any information and they havent given us our salarytill now so what should we do. U will give our salary or not.

Perfectly right.
i was also a user..when i was switch this plan to other..Mr Anil (worker in lucknow chintel house near station road) told me mam i[censored] will return ur router.modem u will get back ur money which u had been submitt here (1359)RS ...but what happen...after six month no reply..when i was visit their office...they told me ...there is no anything like..this..
what about my security fund ???

user name: [protected]@vsnl.net

they all fraud...

please cancel my subscription with immediate effect, as I do not wish to continue to avail the broad band sevice provided by you (TATA INDICOM).

My user name: [protected]@vsnl.net

I agree to the above comments about Tata Wimax.
I have applied for tata Wimax and installation not yet done even after 10 days although sales executive said it will be installed by 48 hours. Even i have paid four months advance payment of Rs.4000/-.

Believe me sales departmetn nor call center - no body has got any proper records not any proper updates. Their system is very pathetic.

I have sent them a mail, i just got the humble and please reply with one complained raised and it on and on...just complaint number and no actions - I would rather say instead of pleasing us and raising complaint they should take some actions.

Now, god only knows ...when will I get my connection...
TATA WIMAX - VERY VERY POOR CUSTOMER COMPLAINT RESOLVING SYSTEM.

Balakrishna
http://www.article-live.com

I have taken 2 connections of wimax(512kbps), I am daily facing problems in connecting to the network, have made several complaints to the customer care, but it seems they are not at all concerned about the grievances of their customers.
My userid is: [protected]@vsnl.net

I will definitely be switching the connection after the currently paid month period.

TATA Indicom — Facilities taken back, while proper subscription is given

My wife Ruby Banerjee is using TATA Indicom prepaid mobile (Cell No: [protected]) since past 3 years. In 2007 December, they have decleared, if we recharge with Rs: 2000/- user will get 5 years unlimited tata to tata local free call. But suddenly without any intimation to the customer they have changed the offer.

Hey The worst nightmare of my life is having the connection of Tataindicom...
they are gud as they declare...

Pls donot go for this

don't show power on 1-256 plan in my account.

please cancel my subscription with immediate effect, as I do not wish to continue to avail the broad band sevice provided by you

Hi sir... I want to deactivate my Tataindicom broad band connection since i have a major problem in my pc... So plz deactivate my account...

LOOKING FOR A BROADBAND
CONNECTION IN BANGALORE
BUT
TIRED OF HEARING THE WORD
NOT FEASIBLE!!!
HERE COMES THE SOLUTION

FEATURES
• WIRELESS CONNECTIVITY
• HIGH SPEED SURFING
• 3 LEVEL SECURITY
FOR MORE INFORMATION CONTACT:
Contact:[protected]

I have taken connections of wimax(256kbps), I am daily facing problems in connecting to the network, have made several complaints to the customer care, but it seems they are not at all concerned about the grievances of their customers.
My userid is: [protected]@vsnl.net and my mobile no [protected], [protected] plz plz remove this wi-max connection

i also face the same problem

i would also support all the above re tata wimax connection. PLEASE do not take this connection. you have to pay a bomb for the monthly subscription and there is no connectivity. the call centre people do not understand your problem and talk like parrots and vomit what they have been fed in. if you send written complain then there is a auto reply acknowledging the complain followed by another auto reply of action being taken on a "priority basis" but after that nothin happens. not even a single call to check what the issue... whats happening to our country where everyone is just extract hard earned money from the common man's pocket... GOD save INDIA

Tata Indicom Broadband — no proper response

This is the plan offered :

Your Tata Indicom Broadband 2.0 Account summary:
User Name: [protected]@eth.net
Tariff Plan: NEW Infinity 750
Monthly Access Charges (Rs.): 1500
Bill Cycle: 11th of every month.


The Pormised speed was 750 kbps and My current receiving :
128kbps average

the purpose is not fulfilled as i am unable to access my server and stuck with my business activity and in turn answerable to my clients.

Inspite of various complaints over the phone and email there is no proper response as to when this issue will be sorted out or what really is the issue. Please do the needful.

Regards

tata wimax — No Proper Connection

We have availed Broadband connection from TATA WIMAX but they dont provide proper internet facility. Please take this compalint as a serious note because we IT people work only with Internet. Please help us in solving the issue as soon as possible.

9283238875 My number has suddenly got deactiviated,

I have been using [protected] for sometime but suddenly this number got deactivated and after much running-around the problem seems unresolved. No one takes it serious now.. Regards, Ram [protected]

they are one of the worst mobile operating company in india. their bills are ridiculous. they should keep proper personals who know how to use their system.

[protected]

17.03.08
Dear Sir

Sub : Refund of Initial Payment /Deposit

This has reference to the refund of money which we need to receive from you. Hope Mr.Velu(DRT Manager) & Mr Durai(DRT Manager) who was involved inthe process of Disconnection has promised that the payment will be made within 35 days as cheque or DD. The period was lapsed. No communication was given from your end for the delay.When we approaced your Mount Road Office in the month of Jan 08 regarding this they said it will be refund before March' 08.

We cannot able to contact the above said person in their given mobile number.

We would appreciate you if you are able to resolve this problem immediately. Kindly refund the amount with interest.


Regards
N Babu

hi tatabroadband customer and manager

very poor response and service give by tata for broadband connection past 3 months every week giving complaint but still no solution .tell we need to beg for connection after paying also.what realy we dont now wat do now to whom complaint .

Hi, I am also a victim to TATA TELESERVICES, Chennai. I had a walky connection[protected] and I have handed over the instrument on November 1st 2011. I have cleared all my bills very promptly. I have asked for the refund of the deposit amount. The outlet guy informed that a cheque will be sent to the customer's address. Recently I have received a legal letter from the companies legal advisors stating to remit the rental amount for the three months commencing from November 2011.

What is to be done with such a company extending very bad service.

I took a new connection at Hyderabad and I am very promptly getting a good service.

A.V.Rao

Dear Sir,

I want to buy Samsung Mobile Max (SCH-F679).That requirement is around 6-8 sets that is for our officail purpose that is unavailable in gujarat plaese do needful.
My mobile no [protected]

Irecharged49rs.tatapower card 2 month ago after 3 hour i sent sms to power12524 and my amout rs 49 was deducted .why .now please tell me what should i do ?

Rs.555

i am user of prepaid mobile no [protected]many times i recharged with powerplan card of Rs 49 for outgiong calls at 50paise
but to my surprise it not happening like that Re 1-00 is being decducuted so inform the reason and advise how to solve .

tataindicom stopped my local tata to tata free unlimited calls which is for 5 years can u say me reason y did it so happened

mY Number [protected] incoming calls detils an free charges ok
R/sir

Dear Friend,

Tata group is cheating customers like any thing, same thing happen with me & myfriends. Our NSM offers is stopped by tata indicom. Tata Nodal officer & applicate officer are giving reply "Aap se jo ho sake woh kar lena Customer humara kya ukhad lega". TATA have very bad staff in their company due to this kind of behavior to customers. Tata is making losses in every company.


Now i dont buy any of TATA product. I think tata group is cheating customers like any thing.

TATA Indicom — COMPLAINT AGAINST DEALERS

i have an corporate connection with 3 nos.. at the time of booking i was wrongly commited that my security would be compensated in my next bill but after no refund in my bill
i talked to customer care and they gave me Rs. 250/- waiver in august 2009 and said that the deposit would be refunded after few months. Now when i claimed for refund customer care is saying it could not be done i want to ask why u have told me earlier that my security would be refunded. Is this the way you deal with your customers. Should i cancel all the connections. I was shocked to see the reliable name like TATA can also make false commitment and cheat their customers.

Hi,

I have lost my mobile on dated[protected]. So i want to blocked the number. if is it possible now only please do it and reply the same in my email id.


My Number is [protected]

i am awaiting for your reply.

With Thanks and Regards.

Sonu Wadhwa

I want caller tune sonu nigam
tera milna pal to pal ka

i want latest caller tune but i dnt know code!!!
i want Hollywood song code plz mail code list in my email id!!

Why Don't Tataindicom Take Out the Small Recharges Like Rs 10/- 25/- ...

The Recharging of 50/- is too Burden ...

I want latest caller tones but i do not know code

Dear vendor,

pls provide me the song code for the given below.

jannat

musafir -tez dharr song code give me

I WANT TO KNOW WELCOME TUNE CODE OF HANUMAN CHALISA

i want amusafir welcome tune from film- musafir
admi musafir hota hay hero

I WANT CALLER TUNE FRM MOVIE YUVRAAJ SONG, TU MERI DOST HAIN. MY CURRENT CALLER TUNE IS TATA INDICOM SIGNATURE TUNE.BUT I DONT WANT THIS . IHAVE ALL READY PAY FRM CALLER TUNE TU MERI DOST HAIN. BUT NOT ACTIVATE IN MY MOBILE. PLZ MAIL ME FAST & UR CUSTOMER CARE PREPAID 12524 NUMBER IS IN VALID. TODAY U ACTIVATE ON MY MOBILE TATA INDICOM SINATURE TUNE & LESS 15 RS.
NARESH

plz. provide this caller tune to [protected].

Plz teel me the code of following songs:-
1.Here i am...(Brayan adams)
2.Bus itna yaad rahe ek sathi aur bhi tha..(Border)

Thank you.

I want caller tune sonu nigam
tera milna pal to pal ka

i want the caller tune code of kaala chashma punjabi song

film golmolreturn callaertone

can u plz tell me da code for song 'na kajre ki dhaar' from movie mohra for setting as caller tune

i want caller tune from kavyas diary...song called santhosham santhosam...dont know the code plz tell me...

I subscribe diffrent caller tunes but every time only one instrumental tune is come. can u please delete that tunes because i want diffrent caller tunes

can u plz tell me da code for song ' chittiye ' from movie heena for setting as caller tune,
please reply me as soon as possible its argent.
thank you
yusuf

Dear Sir/Madam,


We are very sorry to say that my mob. No. [protected] validity expired on dated 26.02.2009. I had talk to Mr. Bhuwan dated 27.02.2008 he told me recharges from Rs. 79.00 and you will get T2T @0.25 P/M, Other [protected]@ 0.70P/M and STD @ 1.50 P/M, And dated 01.03.2009 Before the recharge my mob. Tataindicom Dealer already talks to call center in front of me No. was 12850 & information was same. After the recharge call charge is 1.00 Rs/M today dated 02.03.2009 I talk to Pammi Madam she not logged my complaint & told me that “Company kabhi bhe aapne call dar badha (increase) sakti hai “ Please tell me what it is right?????????


Please see the matter & give me my above plan (T2T @0.25 P/M, Other [protected]@ 0.70P/M and STD @ 1.50 P/M)


I am waiting your favorable remarks.



Thanks & Regards.


Rajesh Kr. Verma

i want tamil billa title song

i need tamil billa 2007 title song

hum se door jayoge kaise

can u plz tell me da code for song 'na kajre ki dhaar' from movie mohra for setting as caller tune on tata indicom.

nayan

Dear Sir/Mam,
Please send the caller tune code of this song Kahin Kahin se har chehra tum jaisa lagta hai, tumko bhul na payenge aisa lagta hai!

thanks & regards,
Sushma Yadav

I need a welcome tune code so tune is Devotion

"Om bhurbhuvat swaha"

"basuri bajaye aaj rang main bihari"

I want Caler Tata Indicom tune ID for 'mera Mann Kyon tumhe chahe" - Mann

hw can i remove hello tune from my tata indicom mobile

ya iam susheel, and my mobile no is [protected]. i want to cahnge my caller tune . now i awnt to opt a michael jackson song ;all i just care abot it ; i havent find the caller tunecode no in your tataindicom websites so send me on my email or on my cell no .
thanks

Dear Sir/Madam

I'm sumitha, my mobile no. [protected],
I want caller tune, from Gopi Gopiki Godavari movie Nuvvakkadunte Nennikkadunte,
So plz sent me code no.

Overwire I want Gangstar movie song TU HE MERI SHEB HAI.
So plz plz I like this both songs, so I requesting you, I want codes nos.
Plz send me.

Respected taindicom company, i m tryin to get the codes of micheal jackson song from last 2 months but i failed to get it.plz send me the codes listed below in my mobile no.[protected] as soon as possible they dont really care about us and beat it from the album of king of pop.thank u!

i want the caller tune code of Taare zameen par..meri MAA

Hi...
I want zindagi mein koi kabhi aaye na rabba caller tune code plss anybody help me pls...I need urgently this song from musafir movie plss help me

dear
sir/madam
i m having tata mobile, i want to set welcome tune on my hand set so please tell me the code of song "every night in my dreams" ffrom the movie titanic...

thx and regards

dear sir/madam

pls deactivate welcome tune on my tata prepaid no. [protected] pls pls pls

i am not interested in any caller tune and pay any monthly charge for that

so i request you, pls deactivate welcome tune on my number

pls pls pls pls pls pls pls pls pls pls

kindly send me the codes of international english tracks or the link to the site, to set as a caller tone.
thanking you

I Wany remove my caller tune. What i do ?

i wanna code of english callertune f tata indicom.

i want to set my caller tune of Meri Maa of movie Tare zameen par but i am unable to process help me out

want to know the hellotune code for the song love to see u cry of enrique n my heart will go on of titanic movie...plz help me out

i dont like tata indicom becase iske network ki clearty sahi nahi hai...?my number is...[protected].my name is Neha agrawal...

plzzzzzzzz send me caller song code MAINE DIL SE KAHA DHUND LANA KHUSHI...my number is...[protected]...my name is sonam

i request for caller tune yesterday, but till not activated, and my balance has been detected

I want song code from jaane kyon log pyyar...Move Namedil chahta hai

tata indicom user ke liye hanuman chalisa ke caller tune ka code kya hoga, plze bata deezeye

tata indicom user ke liye hanuman chalisa ke caller tune ka code kya hoga, plze bata deezeye

Dear Sir/Madam,

my mobile no. [protected]
i want new welcome tune activate is 'o mere khuda dil hau fida'/ film: Prince.

but your computer and software wrong wellcome tune activatedis 'Navla Harshad Ma Na' activated
So plz checked system problem and resolved my problem.


Thank's Fully

Shadman Ahmed Khan
[protected]

dear sir/ Madam,

MY MOBILE NO. IS [protected] & i WANT CALLER TUNE ACTIVATED A MOVIE FROM 'Prince'/ SONG, 'O mere khuda dil hua fida.
SO PLZ ASAP.

SHADMAN AHMED KHAN
[protected]

My cell No:[protected] unnecessary caller tune please deactivation

hii,

just i want "every night in my dreams titanic" tata indicome caller tune code
can u send me on my Email ID.I[censored] send me its my plaser


regards
jay upadhyay

i want code no from beat it song from michel jachson thriller album

I subscribe diffrent caller tunes. My no is [protected].
Can u please delete my privious caller tunes "Gusthak Dil tere liye" and i want following marathi caller tunes-

"Tula Pahate re Tula Pahate"- Marathi film name is Jagachya Pathivar.

pl setting as caller tune.

Mrs.Ghatge.

hello
sir
i m anish
frm rajsthan
sir mujko tumko na bhool payenge film jo salman khan ki hey
oski film ka ik song hey eid mubbarak
oska mujhko caller tune code no. chiey

sir i m danish ali
sir mera tata indicome website pe my account banaya huwa hey
sir oska mujhkopassword bhool gaya hoon
or me forget password mey jarta hoon no. dalta hoon toh mujko wahan koi bi reply nahin milta

plzzzzzzzz send me caller song code MAINE DIL SE KAHA DHUND LANA KHUSHI...my number is.[protected] my name is Archna Srivastava

I Constantly trying to activate the song 'My heart will go on and on' from the movie "Titanic". But CCE can't able to find this song in Tata Song Collection. Really this is pathetic. Please do needful for this. My Number:-[protected](Port), Gautam Arya

y name tunes r not activated, plz giv me the reason

plz tell me how to activate the my name as a name tune
its urgent

TATA Indicom — hand set

I Have taken connection of tata indicom no:65296154 and hand set is not working from 27th dec and i have a complain and no:[protected] and no action was taken and i visited the gallery and they told me that handset will be replaced with in a week nothing happened and called public grivance office on jan 13th and made a complaint with swathi and complain no:[protected] and she promised me that i will be getting my hand set on 17th jan before 3.00 nothing has happened and when i again called their office and they give a complain no:[protected] and date given by him is 19th jan 3.23 pm,what i have to do,