[Resolved]  TATA Indicom Prepaid — ABNORMAL CALL CHARGES DEDUCTING

Address:

Hyderabad, Andhra Pradesh

Sir,

I V.Kamakshi r/o 2-2-1121/3, Nallakunta, Hyderabad – 500044 AP using Tata Indicom prepaid mobile No,[protected] with normal call plan 1 paisa per 1 Second.
On 15th October -2012 I am having my mobile balance of Rs.48/- I have recharged with Rs.100/-. In addition to that, I have changed plan to 1 paisa per 2 seconds by paying Rs.23/-
After making the above plan change, I have observed that my mobile balance is getting reducing rapidly. On checking call charges I observed that calls are charging @ 1.2paise per Second instead of 1 paisa per 2 seconds. The following are few examples of Call Charges.
Call date Call Time call duration in Seconds Call Charges in Paise
22.10.12 7.24pm 70 84
22.10.12 11.28pm 1468 1762
23.10.12 3.08am 1381 1561
23.10.12 7.25am 651 781
23.10.12 11.15pm 656 787
24.10.12 3.00am 587 703
24.10.12 12.01pm 478 674
24.10.12 12.58am 245 294
24.10.12 1.21pm 1126 1354
24.10.12 4.54pm 862 1034
24.10.12 7.46pm 655 786
25.10.12 2.33am 306 366
25.10.12 8.01am 316 379
25,.10.12 2.53pm 578 694
25.10.12 3.16pm 866 1038
25,.10.12 3.26pm 511 628
25.10.12 8.26pm 710 8.56

In this connection I called customer Care on 18th October-2012. She told that your have opted for 1 paisa per 2 seconds plan and calls are charging accordingly and there is no difference.
But in real the calls are charging at 1.2paisa per Second instead of 0.5paise per second as mentioned above.
In this connection, I wrote to Tatatel Customer Care on 25th October-2012. They gave me rep[lay that they have noted the complaint and will be resolved in next 2 days. After 4 days I got call from Customer and asked me what is the problem? I explained the fact. He told that he can give refund of Rs.100/-
Again I wrote to Customer Care on 1st November-2012 stating that the person who attended the complaint is trying to take the issue in some other angle. I got response from the Customer Care that the issue is sent to Technical Department and will be resolved before 14th November-2012. On 12th November I got call from Customer Care and informed that your Plan RC23 for 1paisa per 2 seconds is not activated hence the RC amount of Rs.23/- is refunded to you.
Actually during this period from 15th October to 1st November I have recharged with Rs.420/-(Rs.100+220+100) apart from existing Balance of Rs.48/- as on 15th October (Total of rs.468.00)
Out of the above balance my actual Call Cost is 30% of the Balance of Rs.468/- it comes Rs.128.00. But Call Charges is deducted for Rs.468/= Hence I am suppose to get back an amount of Rs.340/-
In addition to that I have spent rs.50/- per day towards Medicine Cost apart from Doctor’s fee to relieve from mental stress to over come this problem it comes more than Rs.500/-
Hence I request you to please direct the TATA Indicom people to refund me the amount of Rs.340/- towards additional call charges and Rs.500/- towards medical Expenses,
Because of this problem from 1st Nov.2012 onwards I am not utilizing the previlage of Rc23 1paisa/2seconds. Hence I request you to please extend this privilege for 1 more month without any further cost.
Thanks & Regards
V.Kamakshi
[protected]