Tata Indicom Complaints & Reviews

I m the customer of Tata broadband since 2009 but since to starting 1 year i enjoying the broadband and after the one year they go down - down and down when i m facing the speed problem they always told me ur plane is too low please increase ur speed without this i can't help u firstly i increase the speed i add the new plan which is Rs. 1400 + vat etc total value of place around monthly bill is 1600+ after 2 or three months again i m feeling speed problem they again told me please increase the speed again i choose upper plan which is around Rs 1800+ monthly bill after 1-2 months again i feeling speed problem when i registered the complaint always they register the net problem not registered NET SPEED Problem when i told him i m facing the same problem again please check my connection after checking the connection his executive told me we are not responsible for that speed the area tower is overload we are not providing u the regular speed every months 15 days regular i m facing the speed problem.

When i talk executive to reimbursement me last 2 year please add my complaint every time they registered my net problem not reimbursement problem i any body solve my problem as soon as possible . every person give me negative response

Dear ,sir i have post paid cdma No.[protected] of tata indicom company from 2009 t0 19 Nov. 2011 i hasbeen change the port of my No.in tata docomo as 91 Nov 2011. my security money was deposit at tata indicom from gwalior mp but i not refund my security money pls help me .regards sir

I purchasd An omh sir from Tata Indicom Outlet.They said data charges are 50p/Mb.but its not that case its charging 10p/10Kb and cutore care doesnt know a heck about these omh sims. recharges are also not available for it very bad internet service

when i make a call then i saw that there is no balance in my account and after some time i recived a message that a song is downloaded in my mobile on 8/7/2012 and 42 rupees balance is deducted from my mobile. On 8/7/2012 my balance deducted from my mobile [protected] in the morning 10 am for downloading of a song . but i don,t download any song my 42 rupees deducted from my mobile. i want my balance is to be refunded now ,

Dear Sir / Mdm

Tata Docomo Account No:[protected].Photon No : [protected].

I lost my Photon modem on 14/3/2012 and i was also not satisfied with the service bcos they said that i crossed my limit of

10GB but it was only 7GB, so i went ahead and bought another modem from different company. I also notified about it by

calling the customer care number but i was told to pay the Rs.2000 before i can deactivate.Finally i decided to pay

Rs.1475/- bcos on 12/04/2012 a collection agent came to my house he said he will give 25% discount and that i should call

the customer care number to deactivate and that my account balance will be zero.

Here in starts my ordeal.I called them and was told to pay Rs.2000/- and then only my modem will deactivate, but i told them

that my device was lost and also that i paid by cheque just 4 days back but call center agent said the payment does not

reflect in their system.Finally i started to check my bank account my account got debited on 02/05/2012.But then i was told

to pay Rs.460/- i tried to reason with them stating that there should be no balance in my account and that my account should

have been deactivated.

This went for a month and a half and now now i got an email saying that i should pay Rs.2183/- Everytime since last april

whenever i get a call from tata indicom first thing i tell them is i lost the device, but even then i will have to pay them

Rs.2183/- now i get a call and she says she will give a discount of Rs.500/- oh god where will this end.....

Now i decided to call them on the phone number stated in their email for the past three days but to no avail....

Now tell me is this the service that you provide? Harassing calls and what not? And lastly i will not recommend your service to anyone even m foes........

Kindly solve my problem.


Regards
Sridhar
[protected]

Dear Sir / Mdm

My Photon Number [protected]. I was unable to login my account. Message is shows that "Your Id has been locked as you have exceeded maximum number o[censored]nsuccessful attempts.Please click on reset password link to reset your password". I reset my password 5-6 times and try to login. But not possible. I requested 4-5 times for help customer care by mail ' Customer Care <Customer.[protected]@tatatel.co.in> '. now more then one month. No reply or help from them.

India's top services provider like this service?

Kindly solve my problem.


Regards


Ronald Arthur Rodrigues
contact number [protected]
Email: [protected]@yahoo.com

i am soumitra chatterjee,an private company employee,i am using tata indicom CDMA connection.my mobile no. is [protected].
i am using it since June2011.today evening they disconnect my no. without any information.
when i contact with customaer care they ask me that my ID proof is not verified.
how can they disconnect my no without any intimation? my all contact is with this no.,my official contact also is also this no?
how can i contact to any emergency?? they said that 72 hrs to be wait for reconnection...how can i carry on my job without contacts...

please look after the matter....as a customer we should be intimated earlier and time to be given...

soumitra chatterjee

Dear Sir

I am owning a Tata walky phone no[protected] with phone set provided by Tata indicom with buttons on phone set 1 to 5 as speed dialling option(come to know about this recently)....In the month of May i received bill of Rs. 1280 with voice station/portal charges of Rs. ~1044. I was surprised to without even knowing what voice station charges meaning how could i get this charges.. So talked to Tata customer care about the same and come to know that voice portal( charges Rs. 6 /min) can be simply dialled by pressing no 2 key which company people did not informed while giving the hand set, and even if the no. is dialled by mistake it is not auto cut after some time if no action is taken by customer in selecting any option which auto call reply machine is asking . So , in my case the call was recorded for 2 hrs and 45 mins and actually i did not call on this sevice. Sir, my complaint is that why company has provided such costly option on speed dial and when i have not asked for that. Even if it is provided why it is not told to customer by giving oral or written instructions. i am not ruling out that this single button could be pressed by mistake or inadvertently or by any kid but this cost too much to the customer. Company should told before hand about this costly option given in phone at the time of handing over the equipment and there should be option that call should be cut if auto reply machine does not get any response from customer side.. This is a clear cut flaw in company service/Technology and why should i be totally pinnalized for this

I have complaint regarding this high charges to tata indicom customer care (complaints nos:545561 (online) &[protected]on phone talking). But instead of solving my complaint they replied by closing the complaint (mail attached) and presently my outgoing facility is stopped

Kindly help me in this case

Thanks and regard

akshay

Flag this messageComplaint Request ClosedFriday, 20 July, 2012 4:22 AMFrom: "[protected]@tatatel.co.IN" <[protected]@tatatel.co.IN>Add sender to ContactsTo: [protected]@yahoo.comDear Mr/Ms. Akshay Kumar,

Reference: Tata DOCOMO no:[protected].

Thank you for reaching out to the Tata DOCOMO Customer Care Team.

We trust your complaint, docket no: 545561, has been addressed to your complete satisfaction.

For any further assistance, please do not hesitate to call us on our 24x7 toll free number: [protected] (for Prepaid), [protected] (for Postpaid) or mail us at CustomerCare.[protected]@tatatel.co.in. Tata Photon plus users may also call us on[protected]Toll free).

Thank you for choosing Tata Teleservices Limited as your preferred telecom partner. We value your patronage.


Thanks and Regards,
Customer Care ANDHRA PRADESH
Tata Teleservices Ltd

Dear Sir,

I have purchase a tata photon plus no.[protected] your customer care executive Mr bhawani singh Rjapark Office ([protected])since 2 month ago 499 plan. but your executive provide 1st month 950 plan free.and next month 499 plan automatically convert.but till date note convert 499 plan and bill amount last two month 950. I have not paid 950 and I request you to please change my plan 499 otherwise I go to consumer court plan.please suggest.


thanks & regards

suresh dhaka
[protected]
jaipur

Dear Sir,
In My Phone([protected]) PPC service has been closed from 5th july and they charging me very high colling cost after that.
I had made 2 complain regading this first on 5th july and second on 7th july but still preoblem is remain same.

I can do only 1 call to TATA costomercare in a day and after that call didnt connect.
my last complain in is PBR 12026819 that could be solve no 10th july.
But i am still in problem.

Before 5th july my phone call rates are LOCAL 1 RS/5min and STD 2 RS/5min
BUt after that they charge LOCAL 1 RS/min and STD 1.50 RS/ min.

please do some needfull.
name Anand Kumar
Phone [protected]
e mail [protected]@gmail.com

Gentleman,
I the undersigneed needs to inform you that I am very pissed off with you operator as you are not adhering to TRAI norms i guess. Inspite of me intimating your customer care they not taking my complain registered. I have been receiving annoying telemarketing calls Which I certainly dont wish to come on my number. I have received a call today from TataIndicom from [protected] @ 16:27;09/07/2012.



Mr. A R Amberkar

Hi,

I had taken Tata Indicom Broad band connection few years back. And, had payed all the monthly charges without any due and had closed the connection few years back. Suddenly, yesterday had received a call from Delhi stating they are calling from Delhi consumer court and have to pay 2,600/- pending towards the due remaining. I said would contact the stores and if any charges/due would clear it. But, they started abusing in foul language and mentioned to clear the due immediately else they mentioned police would trash me into jail and have to appear in front of the Delhi consumer court. So, could you please help out in this regards as suddenly the people call telling they are attorney and if immediately clear the due else trash to jail. Also, the worry part is they are using very abuse and foul words which has hurt me a lot. I have clearly mentioned if any dues would really clear it, but they are calling me every day and abusing. It has really tortured me from past few days and not able to work at my office or at home.

Please do suggest and waiting for your reply.

Thanks.

Dear Sir,
Tata docomo service start from 23 June 2012. Due to Range problem and illegally call charges i want change service. From Tata docomo to Uninor. But Tata docomo not except my request. He said 3 months required for this change. But not undertaking, not company also Govt. rule, Not any sign on paper, what is this ? Please support me for this change.

Thanks
Regards,

Birle Dharmpal Manikrao
[protected]
[protected]@gmail.com

I sanjeev kumar using [protected] for last several years but not i am highly disappointment from the behavior of IVR and customer care executive
following are problem i faced

1. i can call customer care only once a day, if i try second time iwill be directed to write to customercare.[protected]@tatatel.com or visit near tata outlet

2. while talking to customer care executive he put my call to hole and kept me waiting for 20 minutes, lastly i myself disconnected the call


I am extreamly disapploitment when cc is chargeable why cant i get it multiple time in a day


Sanjeev kumar
[protected]

Respected Sir,
This is Rakesh Sharma S/o Sh. Sat Pal Sharma r/o m8/1230, Nawankot, Amritsar.
Tata Indicom has closed my number[protected] without giving me any intimation. I was not called or even a single message was not sent to me regarding this step. I am their regular customer for last 8 years. I am having all of my mobiles and landlines of their company i.e [protected], [protected] and[protected].
Mobile No.[protected] is my main number which I am using for last 8 years.
4 years ago, I had provided them all the necessary Identity documents and this number[protected] was not having any problem after then. This number is given in the records of the companies linked with me like HDFC Bank, Punjab National Bank, Aviva Life Insurance Company, LIC, and most important to UNICON and HEM Securities Pvt. Ltd. which are holding my trading a/cs. All of them are unable to contact me and I am bearing loss in my Trading A/cs. It is not possible for me to change the number in the rocords of every institution linked with me. Tata Indicom is not responding at all.
Company has problems in their record maintaining but customers should not suffer for their internal problems.
My mobile number should be provided to me since I am using this number for last 8 years.
Regards.

User ID - Sathish.[protected]@vsnl.net

Am using Tata Indicom Broadband and the above mentioned subject was the issue. There was a debit from my account without any intimation and for the same have lodged many complaints over the phone and mails and one of the complaint no (Mail) is 108-632. The complaint was lodged in the month of April 2012 and more than 2 months neither any one from Customer Service, national head - Customer Service and Head wasnt able to solve the issue of a customer wherein the mistake was from the TATA broadband. I had to write escalation mails and used to recieve a standard answer given below.

Greetings from TATA Communications.
We deeply regret the inconvenience caused to you.
With regards to your mail we would like to inform you that your concern regarding validity and account has been escalated to our team on priority .We will surely communicate the resolution to you at the earliest as soon as we receive the feedback from our team.

Worthless and Pathetic Customer Service which i had end up in calling them many times and writing mails which has no revert and repeated answer for more than 2 months. Please dont go for the service wherein have regular network issues and would end up in losing money.

Regards
Sathish

i have 28 Rs sp recharge on my mobile no [protected] name of vikram s shah
dated 23/5/2012 and yesterday i recharge 20 Rs but i have no benifit of sp recharge
this is second time

I have bought ACER timeline series laptop on 4th may 2012 and it had a offer on Tata photon+. Offer was that i have to buy modem in 750rs and 2 month unlimited internet of worth 1900 rupees absolutely free.
I contacted tata photon+ customer care and representative attending the call told me that offer is valid. next day he called me back and after confirming address, he came to my address. he told me about this offer and told me that i will not get any bill for 1st 2month. so i accepted this offer and got tata photon+ modem with mobile no[protected].
1 week later i found that my connection has been stopped and internet not working. when i called customer care i came to know that they have done fraud with me and changed my scheme to 950 ruppes/ month scheme without any rent free period , so i registered my complain on 22/05/2012. despite that they were promising to me that scheme will be changed as initially offered, it had been changed. later i got bill of 352 rupees, though my connection was active for 1 week only and it is inactive for last 1 month.
now i told them to terminate my connection on 10/06/2012, but they did not do this till now and raising bill from me though i was promised 2 month rental free.
please take action against this company as they have mentally tortured me by doing fraud.

hi,
my tata indicom post paid mobile number is [protected]. my SIM is blocked. Please provide me PUK number asap.

Regards,
Nitin Dubey

The so called 'HARI ASTRO' subscription of Rs.10.00 [after every 2/3 days] is being debited from balance in my TaTa phone CDMA SIM No. [protected], saying that the so called subscription would be renewed AUTOMATICALLY [!] at the rate Rs.10 per 7 days. I have never given any instruction or has never permitted HARI ASTRO to debit my mobile balance. HARI ASTRO is deceitfully snatching money from my pocket. I request the money deceitfully taken by HARI ASTRO from my pocket be refunded to me.