Tata Indicom Complaints & Reviews

Tata Indicom no. [protected]...
I bought HTC Desire VC mobile phone which had a free internet offer from Tata Indicom for 6 Months. I bought the mobile on 16/09/2012 and my free offer started from 19/09/2012 once I inserted the Tata Indicom sim in it. Offer was to provide 1GB free EVDO data for 6 months. First of all my free offer continued for 5 months only--It lasts till 16 Feb 2013 whereas it had to go till middle of March. Services were stopped on 16/02/2013 whereas if we count 6 months then if should last till March2013. Now the main thing is that instead of a free offer now TATA Indicom has charged me the whole amount and they are showing negative balance in their systems of Rs 1300.00. I told them this was a free offer on my mobile but they are not ready to listen and saying that I have used Internet. My no. is pre-paid and on pre-paid negative balance cannot go. Even if negative balance goes then it can not go till Rs 1300.00. I was normally using the free Internet data services and on the last of offer i.e 16 Feb 2013 I still had 200 MB left. They told me that I was using the interner heavily now the main point is even If I was using the inetenet heavily then why the services were not stopped when my balance was over. I didnot made any data pack recharges from Tata Indicom so why the services started if they were not free. Now whenever i am recharging my phone the balance is cutting and the recharge is not getting done. I want Rs 1300.00 which they levied on me to be written off to Rs 0.00 and provide me the normal services as well as refund my recharges. I recharged for Mobile Internet data package online of Rs 94.00 on 1/03/2013 coz i thought that my free offer has been stopped but my balance got cut and I rcvd a message from Tata Docomo that the recharge was successful but there were no services. Also on 04/03/2013 I recharged a top up of Rs 10.00 online and the same thing happened again. When I visited the Tata Indicom store at Cannaught Place the service representative told me that It is a problem going on with Tata Indicom and we are getting lots of customers with the same issue and nothing can be done on this. What is this it means there is no one rectify the problems. I made 3 complaints with customer service dept. but without any resolution the complaints are getting closed. Plz do something about it.

Fwd: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending with 8003)~~M[protected]Mobile No: [protected]~~M12947453
Personal
x


customercare.[protected]@tatatel.co.in
Mar 23

to me
Dear Mr. Singh,

Thank you for writing to us.

This is with reference to your email dated 23-MAR-2013; regarding security deposit refund for your TATA INDICOM number [protected].

We regret the inconvenience caused to you and would try our best to avoid a repeat of such incidence.

As per the telephonic conversation on [protected], please be informed that a service request has been raised with docket number[protected] registered on 23/03/2013 for the given reason to be resolved by 09-APR-2013 21:00hrs.

Please bear with us till the time we resolve the issue and be assured that the matter will be taken up on priority.

Join us to ensure A Greener Globe – A Green Earth. Say “NO” to paper bills and help us save our environment. Click the link below to enroll to our E-bill services and get 1% Bill Value discount for Next 12 months & an itemized bill worth Rs. 25 absolutely Free ! Help us serve you better .

https://www.tatatele.in/ComplaintTrackingSystem/BillDelModeAction.do?AccountNo=[...⇄

For further clarifications call us at[protected]. You can write to us at customercare.[protected]@tatatel.co.in.

Assuring you of our best services at all times.



Warm Regards,

Sourav Ghosh.
Customer Care - TATA INDICOM

-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:01:37.0
To : customercare.[protected]@tatatel.co.in
Cc: null
Subject: Fwd: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending with 8003)~~M[protected]Mobile No: [protected]~~M12947453
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Santoshi,


Kindly refer to the trail mail.

I need to know the status of my security deposit refund cheque of Rs. 500/-
Kindly revert.


Kuldeep Singh
[protected]




[protected] Forwarded message[protected]
From: <customercare.[protected]@tatatel.co.in>
Date: Wed, Mar 6, 2013 at 10:51 AM
Subject: Re: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending
with 8003)~~M[protected]Mobile No: [protected]~~M12716736
To: [protected]@gmail.com


Dear Mr. Singh,

Thank you for writing to us.

This is with reference to your email dated 6/03/2013 regarding security
refund issue for TATA INDICOM number [protected].

We sincerely regret the inconvenience caused to you and try our best to
ensure that a repeat of such experience is avoided.

As per telephonic conversation with you on your alternate number
[protected], please be informed that your concern related to above has
already been registered with docket number[protected] on 22-FEB-2013, which
is expected to be resolved by
02-APR-2013 04:11hrs.

Kindly make a note of this docket number for your future correspondence.
Please be assured that the matter will be taken up on priority.

For further clarifications call us at 121 from TATA INDICOM number. We are
also available at[protected]. You can write to us at
customercare.[protected]@tatatel.co.in.

Assuring you of our best services at all times.

Warm Regards,
Santoshi.
Customer Care - TATA INDICOM


-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:11:51.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending
with 8003)~~M[protected]Mobile No: [protected]~~M12716736
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________


Dear Concern,

Please find below TATA Indicom Number:


*Mobile No: [protected]*




I may be contacted at [protected]


On Wed, Mar 6, 2013 at 3:26 AM, <[protected]@tatadocomo.com> wrote:

> Dear Mr. Singh,
>
> Thank you for writing to us.
>
> This is with reference to your email dated 06-MAR-2013; regarding billing
> issue for your TATA DOCOMO number.
>
> We regret the inconvenience caused to you.
>
> Please be informed that we are unable to process the given request. For
> the same we need your 10 digit TATA DOCOMO number and the complete account
> number . Please revert with the TATA DOCOMO number in the subject line and
> also in the mail body
> Please bear with us till the time we resolve the issue and be assured that
> the matter will be taken up on priority.
>
> For further clarifications call us at[protected]. You can write to us
> at [protected]@tatadocomo.com.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Amrik Singh Rayet.
> Customer Care - TATA DOCOMO
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:36:55.0
> To : customercare.[protected]@tatatel.co.in
> Cc: null
> Subject: Fwd: TATA INDICOM E-Bill Statement for FEB 13 (Account No.
> ending with 8003)~~M12702210
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Dear Sir/Mam,
>
> Refer to the trail mail, it is requested to adjust last bill amount of Rs.
> 113 in my security deposit of Rs. 500/-.
> Rest amount may please be given by cheque at my residence address.
>
> 2790/E-68, 2nd 60 Foot Road, Molarband Ext.,
> Badarpur Border, New Delhi-110044
>
>
> For any clarification please contact at
> Kuldeep Singh
> [protected]
>
>
>
>[protected] Forwarded message[protected]
> From: bill <[protected]@tataindicom.com>
> Date: Sat, Feb 23, 2013 at 3:46 PM
> Subject: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending with
> 8003)
> To: [protected]@gmail.com
>
>
> Â
>
> Hi,
>
> Greetings from Tata Indicom!
> Â
>
>
> Please find attached herewith your EBILL statement for the month of FEB
> 13.The bill due amount is Rs. 113.00 and the due date for the same is
> 11/03/13.
> Â
>
>
> We constantly strive to ensure that each of your interaction with Tata
> Indicom is simple and enjoyable. We have introduced a host of conveniences
> to ensure the same.
> Â
>
>
> We would like to assure you that your account's privacy is of prime
> importance to us. Taking a step ahead in this direction we are glad to
> inform you that now your E-Bill comes PROTECTED with a PASSWORD.
> Â
>
>
> Password information:
> Â
>
>
> 1. Initially your account number has been set as the temporary password
for
> your E-bill.
> 2.To know your account number send an SMS Bil to 121 from your Tata mobile
> phone or log into My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>or call up
> the call center.
> 3.You are requested to change & create your own 6 digit alpha-numeric
> password by sending an SMS PWD < YOUR PASSWORD > to 121 from your Tata
> Mobile or by logging into My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>
> 4.All the E-bills (both Original & Duplicate) that are generated after
> password change will only be opened with the new password set by
> you.E-Bills sent prior to password change will be opened with the old
> password only.
> 5.To retrieve your current password send an SMS "Ebill PWD" to 121 from
> your Tata mobile phone or log into My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>and use
> the"Forgot
> your password"option. Â
>
>
> Bill services:
> Â
>
>
> 1. You can register for My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>to view
> your bill statement current and previous months.
> 2. Opt for EBILL only and get itemized bill worth Rs 25 absolutely FREE.
> You can opt for EBILL through My account or by sending an sms "Ebill " to
> 121 from your Tata Indicom mobile phone.
>
>
> Payment Services:
> Â
>
>
> 1. You can make an Instant Online Bill payment from the comfort of your
> home or office, by using your credit card or bank account just Click
> Here<http://www.billdesk.com/tataindicom/html/instantPay_billdetails.htm
> >and
> make the payment without having to register.
> 2. You can log into My Account
> <http://www.tataindicom.com/myaccount.aspx>and make your payments
> online
> 3.Pay your bill through your Tata Indicom phone. Just explore 'Tata Zone'
> and use the Postpaid Bill Payment link under the Utility section to make
> your payment
> 4. To explore the wide range of convenient payment options available in
> your city, please Click Here.<
> http://www.tataindicom.com/payment-options.aspx>
> Â
>
>
> We assure you the best service at all times and look forward to a warm
and
> long-standing association with you.Â
>
>
> For any assistance please feel free to call us at 121 or[protected],
our
> 24x7 Customer Care toll-free number from any Tata Indicom phone. We are
> also accessible from any non Tata Indicom phones on[protected]. You may
> also write to us at Customercare.[protected]@tatatel.co.inÂ
>
>
> (You being our Photon+ customer, can also get in touch with us on
>[protected]Toll free). We shall be glad to be of any assistance.)
>
> This is an automated message. Please do not reply.
>
> Thanks & Regards
> Team Tata Indicom
> Â
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
> The electronic communication and its contents are confidential, non-public
> and privileged information and are intended solely for the addressee. If
> you have received this electronic communication in error, please advise
the
> sender immediately, and delete it from your system (if permitted by law).
> Access to this communication by anyone else is unauthorized. Any printing,
> copying, distribution or any other usage of this communication beyond the
> original addressee is not permissible, and may be unlawful. The opinions
> expressed here are those of the sender, and do not necessarily reflect the
> opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
> warrant the accuracy, completeness or correctness of any information
herein
> or the appropriateness of any content. This communication is for
> informational purposes only.
>

kuldeep singh Apr 2 (9 days ago)
Status Please.

customercare.[protected]@tatatel.co.in Apr 2 (9 days ago)
Dear Mr.Singh, This is with reference to your email dated 02/04/2013 regardin...

kuldeep singh <[protected]@gmail.com>
Apr 5 (6 days ago)

to customercare.d.
Dear Concern,

When can i get refund of security deposit ?





Kuldeep Singh
+91-[protected]


On Sat, Mar 23, 2013 at 3:04 PM, <customercare.[protected]@tatatel.co.in> wrote:
Dear Mr. Singh,

Thank you for writing to us.

This is with reference to your email dated 23-MAR-2013; regarding security deposit refund for your TATA INDICOM number [protected].

We regret the inconvenience caused to you and would try our best to avoid a repeat of such incidence.

As per the telephonic conversation on [protected], please be informed that a service request has been raised with docket number[protected] registered on 23/03/2013 for the given reason to be resolved by 09-APR-2013 21:00hrs.

Please bear with us till the time we resolve the issue and be assured that the matter will be taken up on priority.

Join us to ensure A Greener Globe – A Green Earth. Say “NO” to paper bills and help us save our environment. Click the link below to enroll to our E-bill services and get 1% Bill Value discount for Next 12 months & an itemized bill worth Rs. 25 absolutely Free ! Help us serve you better .

https://www.tatatele.in/ComplaintTrackingSystem/BillDelModeAction.do?AccountNo=[...⇄

For further clarifications call us at[protected]. You can write to us at customercare.[protected]@tatatel.co.in.

Assuring you of our best services at all times.



Warm Regards,

Sourav Ghosh.
Customer Care - TATA INDICOM

-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:01:37.0
To : customercare.[protected]@tatatel.co.in
Cc: null
Subject: Fwd: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending with 8003)~~M[protected]Mobile No: [protected]~~M12947453
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Santoshi,


Kindly refer to the trail mail.

I need to know the status of my security deposit refund cheque of Rs. 500/-
Kindly revert.


Kuldeep Singh
[protected]




[protected] Forwarded message[protected]
From: <customercare.[protected]@tatatel.co.in>
Date: Wed, Mar 6, 2013 at 10:51 AM
Subject: Re: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending
with 8003)~~M[protected]Mobile No: [protected]~~M12716736
To: [protected]@gmail.com


Dear Mr. Singh,

Thank you for writing to us.

This is with reference to your email dated 6/03/2013 regarding security
refund issue for TATA INDICOM number [protected].

We sincerely regret the inconvenience caused to you and try our best to
ensure that a repeat of such experience is avoided.

As per telephonic conversation with you on your alternate number
[protected], please be informed that your concern related to above has
already been registered with docket number[protected] on 22-FEB-2013, which
is expected to be resolved by
02-APR-2013 04:11hrs.

Kindly make a note of this docket number for your future correspondence.
Please be assured that the matter will be taken up on priority.

For further clarifications call us at 121 from TATA INDICOM number. We are
also available at[protected]. You can write to us at
customercare.[protected]@tatatel.co.in.

Assuring you of our best services at all times.

Warm Regards,
Santoshi.
Customer Care - TATA INDICOM


-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:11:51.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending
with 8003)~~M[protected]Mobile No: [protected]~~M12716736
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________


Dear Concern,

Please find below TATA Indicom Number:


*Mobile No: [protected]*




I may be contacted at [protected]


On Wed, Mar 6, 2013 at 3:26 AM, <[protected]@tatadocomo.com> wrote:

> Dear Mr. Singh,
>
> Thank you for writing to us.
>
> This is with reference to your email dated 06-MAR-2013; regarding billing
> issue for your TATA DOCOMO number.
>
> We regret the inconvenience caused to you.
>
> Please be informed that we are unable to process the given request. For
> the same we need your 10 digit TATA DOCOMO number and the complete account
> number . Please revert with the TATA DOCOMO number in the subject line and
> also in the mail body
> Please bear with us till the time we resolve the issue and be assured that
> the matter will be taken up on priority.
>
> For further clarifications call us at[protected]. You can write to us
> at [protected]@tatadocomo.com.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Amrik Singh Rayet.
> Customer Care - TATA DOCOMO
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:36:55.0
> To : customercare.[protected]@tatatel.co.in
> Cc: null
> Subject: Fwd: TATA INDICOM E-Bill Statement for FEB 13 (Account No.
> ending with 8003)~~M12702210
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Dear Sir/Mam,
>
> Refer to the trail mail, it is requested to adjust last bill amount of Rs.
> 113 in my security deposit of Rs. 500/-.
> Rest amount may please be given by cheque at my residence address.
>
> 2790/E-68, 2nd 60 Foot Road, Molarband Ext.,
> Badarpur Border, New Delhi-110044
>
>
> For any clarification please contact at
> Kuldeep Singh
> [protected]
>
>
>
>[protected] Forwarded message[protected]
> From: bill <[protected]@tataindicom.com>
> Date: Sat, Feb 23, 2013 at 3:46 PM
> Subject: TATA INDICOM E-Bill Statement for FEB 13 (Account No. ending with
> 8003)
> To: [protected]@gmail.com
>
>
> Â
>
> Hi,
>
> Greetings from Tata Indicom!
> Â
>
>
> Please find attached herewith your EBILL statement for the month of FEB
> 13.The bill due amount is Rs. 113.00 and the due date for the same is
> 11/03/13.
> Â
>
>
> We constantly strive to ensure that each of your interaction with Tata
> Indicom is simple and enjoyable. We have introduced a host of conveniences
> to ensure the same.
> Â
>
>
> We would like to assure you that your account's privacy is of prime
> importance to us. Taking a step ahead in this direction we are glad to
> inform you that now your E-Bill comes PROTECTED with a PASSWORD.
> Â
>
>
> Password information:
> Â
>
>
> 1. Initially your account number has been set as the temporary password
for
> your E-bill.
> 2.To know your account number send an SMS Bil to 121 from your Tata mobile
> phone or log into My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>or call up
> the call center.
> 3.You are requested to change & create your own 6 digit alpha-numeric
> password by sending an SMS PWD < YOUR PASSWORD > to 121 from your Tata
> Mobile or by logging into My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>
> 4.All the E-bills (both Original & Duplicate) that are generated after
> password change will only be opened with the new password set by
> you.E-Bills sent prior to password change will be opened with the old
> password only.
> 5.To retrieve your current password send an SMS "Ebill PWD" to 121 from
> your Tata mobile phone or log into My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>and use
> the"Forgot
> your password"option. Â
>
>
> Bill services:
> Â
>
>
> 1. You can register for My
> Account!<http://www.tataindicom.com/myaccount-new-user.aspx>to view
> your bill statement current and previous months.
> 2. Opt for EBILL only and get itemized bill worth Rs 25 absolutely FREE.
> You can opt for EBILL through My account or by sending an sms "Ebill " to
> 121 from your Tata Indicom mobile phone.
>
>
> Payment Services:
> Â
>
>
> 1. You can make an Instant Online Bill payment from the comfort of your
> home or office, by using your credit card or bank account just Click
> Here<http://www.billdesk.com/tataindicom/html/instantPay_billdetails.htm
> >and
> make the payment without having to register.
> 2. You can log into My Account
> <http://www.tataindicom.com/myaccount.aspx>and make your payments
> online
> 3.Pay your bill through your Tata Indicom phone. Just explore 'Tata Zone'
> and use the Postpaid Bill Payment link under the Utility section to make
> your payment
> 4. To explore the wide range of convenient payment options available in
> your city, please Click Here.<
> http://www.tataindicom.com/payment-options.aspx>
> Â
>
>
> We assure you the best service at all times and look forward to a warm
and
> long-standing association with you.Â
>
>
> For any assistance please feel free to call us at 121 or[protected],
our
> 24x7 Customer Care toll-free number from any Tata Indicom phone. We are
> also accessible from any non Tata Indicom phones on[protected]. You may
> also write to us at Customercare.[protected]@tatatel.co.inÂ
>
>
> (You being our Photon+ customer, can also get in touch with us on
>[protected]Toll free). We shall be glad to be of any assistance.)
>
> This is an automated message. Please do not reply.
>
> Thanks & Regards
> Team Tata Indicom
> Â
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
> The electronic communication and its contents are confidential, non-public
> and privileged information and are intended solely for the addressee. If
> you have received this electronic communication in error, please advise
the
> sender immediately, and delete it from your system (if permitted by law).
> Access to this communication by anyone else is unauthorized. Any printing,
> copying, distribution or any other usage of this communication beyond the
> original addressee is not permissible, and may be unlawful. The opinions
> expressed here are those of the sender, and do not necessarily reflect the
> opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
> warrant the accuracy, completeness or correctness of any information
herein
> or the appropriateness of any content. This communication is for
> informational purposes only.
>



kuldeep singh <[protected]@gmail.com>
12:40 PM (22 hours ago)

to Appellateautho.
Dear Sir,

Request to intervene in the subjected matter.
Unnecessary delay in refunding of Security Deposit of Rs. 500/-


Regards,

Kuldeep Singh
[protected]

I am writing in this forum, because TATA INDICOM Customer's complaint link very comfortably does not accept the complaints. I needed to deactivate a prepaid plan for my number because TATA INDICOM suddenly decided to increase the daily as well as call tariffs. When I spoke to the customer care person and requested him for deactivating this plan, the call was instantly disconnected. And after that for 3 consecutive days the customer care number has only one message that “all the customer care representatives are busy now” and the call is then disconnected by them. I tried registering on to “My account” online, which again gave me a system error and does not allow me to create and account. And to top it all, when I try to register an online complaint on their web page, they ask you to Login to register your complaint, without an account you cannot even register a complaint.

Dear Sir

No Network in Tata Indicom Before 12 days in Dumka JHarkhand so i wanna whats the problem and when network problem solve by Tata Indicom Company..


From Anup
Mob no- [protected]

Hello,

This is regarding a photon connection for which I have received a call today from Delhi all of a sudden. The number I received a call was from +91-[protected] threatening to take me to court.

The person who called me up asked me to do a payment for number [protected] which I have not been using for many years. This number was provided to me by my company some years ago where I no longer work. As I understand that even after making final settlement my number was not discontinued.

Therefore, I am considering that the concerned person from Tata Indicom, City Center 1, Salt Lake, Kolkata did not update the same in the system.

Tata Indicom is charging money even after you stop using their number.

Thanks,
Abhishek Ghosh

i am vinit kumar, i am using tata indicome connection on my phone no. [protected], i had a plan of 10 minute call local in 1 RS. and 3 minute call STD in 1 RS.
but from 30.4.13 to tata indicome company has changed my plan in 8 minute call local in RS. 1.50
without informing me and how can they change my plan i had activate the my real plan in amount approximately Rs 300. i need my previous/ real plan back and refund my money witch has been extra charged by tata indicome.
when i called in costumer care center and told them my problem and said to launch my complaint but they denied directly and did not launch my complaint.
please help me out i can not afford too much call rate.

my email is [protected]@gmail.com
contact no. [protected]

To Respected Sir / Madam

Subject : Installation of cell phone tower on the roof of our beside house causing lot of disturbances. ( Request for removal of cell phone tower)

I am Neelima resident of Nizamabad district, Kamareddy mandal wants to bring to your notice that the cell phone tower which as been installed on the roof of beside house causing lot of noise pollution during power cut the generators will be turned on and the noise caused from those generators creates lot of disturbance to our sleep as well as the sound is so loud which causes headache. Atleast 6 hours there will be power cut at our location so it is unbearable to listen to that noise for 6 hours.

Placing a cell phone tower on roof is like a radiation hazard.

So, my kind request to higher authorities to take safety measures at the earliest and immediate action to be taken to control that noise and check the radiation signals which causes many health hazards.

Address :
1-6-145/196
JPN Road, Gandhi Gunj Road
Kamareddy
Nizamabad District
Andhra Pradesh
[protected], [protected]

since i had been out of station for 3 months, i was not able to use my tata indicom n.o [protected].
the service has got deactivated.
i have approached both the customer care and the indicom gallery but they just drive me around.
my sim id is A000- 01B12-E668-(80D3DC) and still in my possession.
kindly guide us with the process.
Ciby Mathew

Subject: FRAUD: TATA TELESERVICES DO NOT DISCONTINUE THEIR SERVICES EVEN IF YOU SEND REQUEST FOR CLOSING THE BROADBAND/ TELEPHONE ACCOUNT WITH THEM. THEY WILL KEEP ON SENDING BILLS FOR THE CLOSED ACCOUNT AND TRY TO DO ILLEGAL RECOVERY.

I am Devanshu Srivastava, an ex-consumer of TATA Teleservices (TATA Photon). I am being repeatedly cheated by TATA Teleservices and want to file a complain against them.
My TATA Photon was in safe custody mode and I didn't wanted the services of TATA again. TATA called me on 10 August, 2012 when the safe custody period was over to restart the services and I told them that I don't need their services and asked them to discontinue their services soon and I will pay the safe custody charges till date. To this, TATA customer care executive who called me said that my current plan is of Rs. 950/- per months (unlimited 5GB plan) and they can give good discount on the plan and revise the same plan to Rs. 650/- and requested me not to discontinue their services. I was in no need of a TATA Photon but keeping in mind that they are giving good discount I agreed to it. However, TATA Teleservices cheated me and this was a fake/fraud commitment from them. I still received the bill for Rs. 950/- per month for the next two months (September and October, 2012).

I was shocked to see the fraud by TATA Teleservices and called their customer support multiple times and even talked to their supervisors who said that there is no plan of Rs. 650/- and they cannot revise the plan to Rs 650/- or help me anymore. I was frustrated with this fraud by TATA and asked them to immediately stop my services and raised a request for discontinuation of services. However, to my utmost surprise TATA Teleservices did not discontinue my services even then kept on sending bills. They revised my plan to Rs. 650/- in the new bills that they generated. I did not want to avail their services and told them multiple times to the customer support executives to stop the services. They directed me to another department and it kept on going and going but they never stopped their services and bills were still generated every month.

I was totally frustrated with this fraud and decided not to pay the bills that they were sending. I was not using TATA Photon anymore. I asked the customer support to tell the contact number of their Nodal Officer but the executives said that the Nodal Officer don't have any contact number and you can write to Appellate Authority and provided their email ID after asking multiple times. Then I wrote many emails to the Appellate Authority of TATA Teleservices warning them to stop their services and book an appointment with me so that I can discuss my problem face-to-face. However, as expected from the fraud TATA Teleservices company, their Appellate Authority said that they only listen to the escalations and routed me to the customer care again. I again told them that this is an escalation only and they need to listen to my complain because TATA has cheated me. However, the Appellate Authority never responded and forwarded my email to their customer care department again. Then I again asked the customer care executives to stop the services but they retorted at me saying that the TATA Photon usage is showing in their system. I was not using TATA Photon from a long time so I said it's not possible but they said that in their system usage is showing and they cannot help me.

I was not using TATA Photon but they falsely claimed that and after that in March, 2013 they started taking illegal action against me. I received a call from the information department of the Delhi Tees Hazari court and they told me that a company named as Delhi Legal Services which works for TATA Teleservices is going to file a law suit against me for non-payment of their bills and asked me to talk to Govt. Advocate R.K. Sharma (Ph. [protected]) who is going to handle the case. I spoke to Adv. R.K. Sharma and told him the entire story and he suggested me to pay the billed amount to stop the case from being filed now and said that later I can go to the consumer court or write to TRAI about this fraud. He asked me to make the payment of Rs. 2397 and said that otherwise if the case is filed, I will have to run here and there and may have to pay upto Rs. 8000/- To avoid being in trouble, I paid the outstanding amount of Rs. 2397 to TATA Teleservices and got the case stopped against me. After that I called TATA Photon customer care and asked them to immediately stop my services, they said that they have received the payment but asked me to hand over the device to any of my friends and not to stop the services. I was very frustrated and told them that I will go to the consumer court and to this they said that they will stop the services of TATA Photon in 3-4 days.
However, they still did not stop their services and pushed the date of my complain to a 18th March, 2013. Now, still they are saying that it will take 3-4 days to get the services stopped and sent me another bill of Rs. 112/-

I am repeatedly asking TATA Teleservices from the past 6 months, since October 2012, to stop my services and wrote to their customer support, Appellate Authority but got no help and they are trying to take illegal actions against the consumer who wants to stop their services.

Please help me and direct me to what I can do to get rid of TATA Teleservices. They have wasted a lot of my time, money, energy and peace of mind.

Dear Sir/ Madam,
I am using Tata Indicom service last 4 years, serdenly stop her service one day, and all office are close this area, I am purchare one CDMA handsets, but hear no service. I am lost of 10,000/- per month, all my contact this CDMA cell Noumber, and many more losess..
plz help me to recover my losess..

thanking you
Dev Kumar Singh
Rairangpur, W.No-10,
Mayurbhanj
Odissa - 757043

DEAR SIR/ MADAM,

I REQUEST YOU TO PLEASE TAKE AN IMMEDIATE ACTION AGAINST THE TATA INDICOM SERVICE OFFICE AT SYMBAZAR IN KOLKATA ,WEST BENGAL.

SIR I PURCHASE A WALKY PHONE No ([protected]) BEFORE 3-4 MONTH WITH A FREE MOBILE PHONE BUT UNFORTUNATELY THE WALKY GOT BRIKEN WITHIN ONE MONTH WHICH I ALREZADY INFORM TO THEM IN THR No ([protected]) CENTRE NO. AFTER THAT TILL TODAY DATE I DIDN'T GOT ANY BILL BY POST OR BY EMAIL. BUT SUDDELY A PHONE CAME FROM THE No ([protected]) TOLD ME THAT THEY CALLED FROM DELHI AS I HAVE NOT SUBMITTED MY BILL OF rS 1612.00 THEY ARE GOING TO SUBMIT MY BILL TO COURT BY TOMMORROW. AND WHEN I CALL TO SYMBAZAR OFFICE Ms PRIYANKA FROM THEIR PICK UP THE PHONE AND SIMPLE IGORE THEMATTER AND ASKED TO CONTACT WITH CUSTOMER CARE AND WHEN I ASKED FOR THE EMAIL ID THEY TOLD ME THAT THERE OWNER ARE NOT IN OFFICE WHEN THEY COME AT 6.30 THEN ONLY THEY WILL GIVE THE ID.

SO SIR I AM IN TROUBLE NOW PLEASE ARRANGE TO TAKE THE MATTER OF SYMBAZAR OFFICE AND TEACH THEM A RIGHT LEASON AND HELP ME.

AWAITING YOUR KIND AND URGENT REPLY

THANKS AND BEST REGARDS
PROBIR MUKHERJEE

Dear Sir,
I am waiting for refund from Tata Indicom
for my P.C.O.since 25.2.2012 but I do
not get the refund uptill now. My PCO
number is 69430379 which was registered on the name of my mother Manju.Due to death of my dad i m nt able to continue the shop thatsy i refund the pco.Whether
will I get back the refunds and when? Who
will tell me about this?
kindly inform me on my id charugoyal19.[protected]@gmail.com
Yours
charu goyal
390-A chhattarpur;new-delhi-74

I am the user of the Tata CDMA and I am using Samsung Galaxy POP handset. I am not able to access Internet through my handset. For this issue I changed my Sim twice in a week. I regularly visited Connaught Place and Krishna Nagar Outlet but they were not able to resolve my issue. Every time they said to me that we raise a complaint and your issue is resolve in next 24 hours I even contacted to customer care they said there is nothing from their side and you need to visit tata store.

For the precautionary side, I even visited Samsung service center and they were able to access Internet through their SIM in my handset. I also follow up through mails but their response are not aligned with my questions. Can you please help me resolve this issue. My contact number is [protected] and mail id is [protected]@gmail.com

We are being un-necessarily harassed by Tata Teleservices even when they have not provided proper services and caused mental trauma to us.
We had subscribed for their WiFi hub (no. [protected]) at a charge of Rs. 6000 + connection charges on the promises that the connection and speed are excellent in Delhi NCR and we would be getting good speeds and reliable services. However the device never performed and we were always struggling to get proper connection speeds even to do basic email and internet browsing. We finally decided to discontinue the services and this is when the next level of trauma started. whenever we called up the call center to discontinue the connection they asked us to call a different number and whenever we tried the numbers given the operators said that they do not have nay information on this as this falls under 3G connection. Whenever we tried the 3G helpline number we were given a response that our number is not registered under 3G and we could not provide any help to you. SO essentially whenever we called we were told that the customer service cannot help you as either your number is not registered with us OR your number is 3G connection OR please call 3G services (which again never went through as the number was not registered). This went on for 2 months and with no help coming through we went to their Lajpat Nagar center ( we had to take time off from my office and already I had wasted a lot of time on phone in the last months). The request was taken there by saying that it will be forwarded.

During all this time the services were not proper, we were mentally harassed and at the end we received a bill of 1842 rupees for the duration even after we mentioned to them during our calls that we do not want the connection and we will nto be paying any further.

Now we are getting calls from their recovery agents and day before yesterday we received a letter from Sanjjev Sabharwal & Co. mentioning that it is a legal notice to pay up or as we are defaulters. Can anybody advice me on what to do as clearly these guys are the defaulters and we are being asked to pay up for insufficient services, mental trauma to us, bad customer service...

Please advice

Sir,
i rechared of Rs.130 from paytm & the recharge is unsuccessful & money is not trasfer in my account.i rechared with pnb Debit card.

Please block the SIM of my Tata Indicom Phone no. [protected]. I have lost the mobile.

Kindly send me an SMS after blocking the same in my another mobile no. [protected].

regards,

Naresh Kumar Goel

Hi this is suman reddy from bangalore, my first experience with tata indicom. i is to have a tata indicom post paid landline connection which was taken for the purpose of internet , since the dial up connection speed is low,as known to everybody ,given request for cancellation,but my request was not processed and all my refundable money charged towards monthly bill, since i didn't have any proof of cancellation. Finally they sent a legal notice also ,and i paid money to tataindicom and finally got cancelled.
Present scenario is ,i had a postpaid connection of tata photon and same was converted to prepaid, i received a confirmation also for that, but after 3 months they started sending monthly bill again,even though it is a prepaid connection , now i am waiting for a legal notice from them,so that i can approach consumer court and teach a lesson to them. If their system is not updated it's not my mistake.
It's my chance to play with them.

Contact no. [protected]

Hi I have a TATA DOCOMO broadband connection since one and a half year , they have not provided me a land line instrument since the beginning and i have complained about same in the past , also due to this whenever my usage goes above limit i do not get any intimation of same nd they charge me a very high rate

My bill which has been only 1000 Rs per month for a year and a half, has been shooting up in 3 months - once 3000 , once 4500 and once 12,000 and i have paid all time , except the last one ( have paid only 50%) as i had made many complaints in the past and now will not pay for this anymore as i never get any response ...

Pls advise what can be done and they refuse to give me higher authority number of their exclamation chain

Thnx

Prateek

I AM USING DATA CARD 'TATA PHOTON PLUS" [protected] PROVIDED BY TATA TELE SERVICES. 30 DAYS BACK MY DEVICE STOPPED WORKING DUE TO TECHNICAL FAULT, IMMEDIATELY I VISITED THEIR STORE NEAR HANUMANTHNAGAR, BANGALORE FOR COMPLAINING ON THE SAME. THE EXECUTIVE OF TATA TELESERVICES ATTENDED THE COMPLAINT AND CHECKED THE DEVICE AND INFORMED ME THAT, THE DEVICE HAS GOT SOME TECHNICAL PROBLEM WHICH CAN BE RESOLVED BY OUR TECHNICAL TEAM AND ASSURED ME THAT HE WILL RAISE A COMPLAINT AND THE TECHNICAL GUY WILL VISIT ME PERSONALLY WHEREVER I AM TO CORRECT THE DEVICE, BUT TILL[protected] NOBODY HAS VISITED ME OR CALLED ME TO CORRECT THE DEVICE BUT, I WAS RECEIVING THEIR CALLS ON PAYMENT DUE. ON 9TH EVENING I VISITED HANUMANTHNAGAR STORE PERSONALLY AND INQUIRED ABOUT MY COMPLAINT, BUT THE STORE IN CHARGE/EXECUTIVE RELUCTANTLY ANSWERED HE CAN NOT ATTEND THIS ISSUE NOW AS HE WAS BUSY IN PAYMENT COLLECTION AND ASKED ME TO COME ON 11-03-13. BUT, I HAVE INFORMED HIM THAT, I AM TRAVELING THE NEXT DAY TO KERALA SO, I WANT CLARIFICATION NOW BUT RUDELY HE HAS ASKED ME TO TALK TO CUSTOMER CARE. IMMEDIATELY I CALLED CUSTOMER CARE BUT, SHOCKED TO KNOW THAT, THERE IS NO COMPLAINT LODGE ON MY ACCOUNT AND THEY WANT TO TAKE NEW COMPLAINT. I AM GIVEN NEW COMPLAINT WHICH THEY ASSURED ME THAT, THY WILL SOLVE THE ISSUE BY[protected]. ON[protected] I RECEIVED A CALL FROM THE TECHNICAL TEAM AND HE SAID HE CANNOT RESOLVE THE ISSUE AS MY NUMBER IS UNDER TEMPORARY SUSPENSION DUE TO NON PAYMENT, BU I EXPLAINED HIM I HAVE NOT PAID THE BILL DUE TO PROBLEM IN MY DATA CARD BUT, FINALLY ASKED ME TO VISIT DOCOMO STORE AND GET NEW DATA CARD BY PAYING RS.750 WHICH WILL BE REIMBURSED ON FUTURE BILLS AND I INQUIRED WHETHER THE STORES ARE OPEN AS IT WAS SUNDAY HE SAID YES IT IS OPEN. SUNDAY ON[protected] i CALLED CUSTOMER CARE AT AROUND 4 PM TO INQUIRE ABOUT THE DOCOMO STORE, THE CUSTOMER CARE EXECUTIVE INFORMED ME THAT, THE BASAVANAGUDI SHOP WILL BE OPEN AND GUIDED ME TO GO THERE TO GET A NEW DEVICE

I, Naresh Kumar, a Tata Indicom post paid user from past two years.
The personal details are as under :-
Mobile number :- [protected]
Account Number :[protected]
Customer name :- Naresh Kumar
Tariff Plan :- CMO NEW DIET 199 PLAN
I have received a bill for the amount Rs.1,188/- for January 2013, Rs.1,956/- for February, 2013 and Rs.2,781/- for March 2013 during respective billing cycles.
1. In the bill it seems that, I have been charged wrongly for the SMS Pack of Rs.30 (Value Added Services ). As per the additional pack, I get 1Paisa national & local SMS per month but it looks like I have been charged Rs.510/-for January, 2013, Rs.475/- for February, 2013 & Rs.325/-for March, 2013 had been charged extra plus Service Tax. I spoke to customer care of Tata Indicom and the person confirmed the same.

2. Similarly under "CMO Unlimited T2T Local+[protected]@149_Sec Pack Value Added Services", discounts are not provided as per my plan. It seems I have been overcharged Rs.116/- for January, 2013, Rs.106/- for February,2013 & Rs.106/- for March, 2013 had been charged extra plus service Tax. I spoke to customer care of Tata Indicom and the person confirmed the same.

Please help me solve this issue and thereby adjusting the amount unbilled also let me know about further proceedings.