Tata Indicom Complaints & Reviews

the std pco surrender before 3 years no [protected] but waiting for refund of [protected]@gmail.com

Dear Sir,

I am very much disappointed with TATA indicom service. My contact number is [protected].
This is like to inform you that due to my outgoing call barred I have facing problem & loss in my business. out going kindly resume dervice immediately and oblige regds
Prof. [protected]
vineet chaudhary
muzaffarnagar

Sir,

I have recharged my Tata photon number [protected] for Rs. 333/- on 20/01/2013 & i have received recharge amount credit SMS also. But it is not working from 22/01/2013 & massage is coming that it is not connecting to remote computer. I have.contact with customer care of tata photon provider but my problem was not rectified.

i get a tata cdma omh card for surfing internet but no body says exactly how i am checking my internet balence.

Respected sir . My name is ravish and my mobile number is [protected] . Actually yesterday i have deducted balance . I tried so many times but customer care did not give response and again deducted balance 50 paises . Actually sir i recharged yesterday 25 rupees in night around 10 pm that time i got full talk time 22 rupees but suddenly i have gotten another sms who activation service then i checked that balance deducted my account 10 rupees for news service . While yesterday no one called company . Yet deducted balance. . So i humble request to you sir pls pls refund my balance from tata indicom company . And you give resolution my email id . My id is "[protected]@gmail.com"
Thanks for all sir

Good morning to all of you,

My name is Ravish from kopaganj, distt mau u.p.

Sir i would like to say about tata indicom
I am user before two month but night at 10:30 have deducted balance in my account . My mobile number is [protected] When i called customer care then nobody gave response to me. Before one week was low balance and 20 jan night recharged 25 rupees , that time came full balance but suddenly 10 rupees deducted balance in my account and came confirmation massage that you have successfully news pack . While i don't know about that . Without my wish desire tata company subscribed service my number . Only i want refund balance 10 rupees . So please you take action and you give feed back tata company and refund balance .

In June 2012 tata indicom had disconnected my Internet connection due non payment and the same extended till July. I had called TATA indicom help line to cancel my connection and settle the non used bill however they said me that the connection can be canceled only after the full settlement. till august the bills were generated without Internet usage and later i agreed to settle the due amount to stop the harassing calls received from the payment collection department.

In September i had an agreement with the collection department to pay all the dues as final settlement and to permanently disconnect the connection. The payment collection department had agreed on same and asked to pay immediately by cash to tata indicom representative and the connection will be terminated.

The Tata Indicom representative who visited my residence collected the amount of final settlement. I asked him to take the wire and the router box with him. He conveyed that the person for collecting the router is different and they will come later however he conveyed my connection will be terminated and further bill not be generated since the final settlement is made and no need to worry with it.

However till date the issue is not solved and the bills are getting generated every month.

I have been getting harassing calls frequently and i have been explaining my issues to the new person every time a call comes.

I have written complaint mails however no reply is given me on mails. New people call me every time asking payment and they say since they are from payment collection department they do not have any records of my account of transaction including the status of my complaint number.

I have also sent many mails directly to the collection department team as they had requested but every time a new person calls me and i have to explain each and every details time and again.

Tata Indicom team also confirms on phone that the connection was dead and there was no usage from the last bill settlement but the records shows that there is no request made for cancellation hence i need to make the last payment.

My dissatisfaction is that even though i had settled the payment for which i have not used. Tata Indicom is asking me money for bills which are going on generating.

The complaint number which i have no response is as follows.[protected] dated 1st DEC 2012).

my tata indicom number is 0444051

I have been a customer of Tata Indicom from several years.

My name is :- 'Chetan Oza'
My CDMA postpaid connection number is - '[protected]'

I have received a check for my security deposit in the name of 'Chetal Oza' instead of 'Chetan Oza'

I have been told by the customer Service Representatives to produce an affidavit for correction.
I have provided all the necessary documents and forms with correct spelling and name.

I want the check to be reissued in the name of 'Chetan Oza'

Please look into the matter and oblige.


Thanks and Regards,
Chetan Oza

Hi ,
I have Tata Photon Plus data card which 'm using it from more than 2 years.
As am working for a IT Company , Tata Indicom provides special corporate plans.

I had requested for this conversion 2 months ago but there is no single response from Tata indicom.

Copying the mail sent on 29 Sep 2012 here.

Could anybody please look into this.
Are theere any other ways to escalate this.

Regards,
Shiva


From: Karajagi, Shivakumar
Sent: Saturday, September 29, 2012 1:58 PM
To: 'customercare.[protected]@tatatel.co.in'
Cc: [protected]@gmail.com
Subject: Tata Account Number :[protected]

Dear Sir/Madam,

I would like to convert my existing plan to corporate plan.
Please do the needful.

Below are the details.

Account Number :[protected]
Docomo Number : [protected]

Existing Plan : Photon plus Unlimited [protected]@950
Plan to be converted : Photon plus Unlimited [protected]@750

Awaiting for your response.

Regards,
Shiva

Dear Sir
I made complain couple of time to customer care but my problem doesnot resolved. The problem of not getting Tata Network (Mobile no. [protected]) for more than 10 days in Pauri District, Garhwal (Uttarakhand)
I am right now in Haridwar, where i had Tata Service, But in Pauri where i m working there is no tata signal for more than 10 days. I am residing there for more than 3 year without losing signal for single day. But these days i am facing so much problem.
If problem persist, then i should port it with other service provider. I m your old customer having postpaid connection. Please forward this mail to your higher authority or anybody else so that my problem could be rectified.

Hoping for necessary action

Thanks

Dr Harish

Hello,
Tata Docomo, Gujarat have increased the GPRS tarrifs substantially. From last month where they were charging Rs. 75 for 2.5 GB, this month they have increased that to Rs 96 for just 100 MB. This i think is unrealistic, and this needs some explanation, because I now need to change the operator itself which means I would be devoid of GPRS for atleast 7 days.

Please, i need some kind of justification for such an increase.

Bhavin

I Raosaheb Chavan my mobileNo.[protected] yesterday from tata indicom call center following message is received Hi!You have have subscribed to cyrus pack at Rs.25.48 for 25 days through NET autorenewable on 14/01/2013.To stop Dial 155223 Current Balance INR 1.0 at 2012- this message is directly received at time 14.07 PM dated on 20/12/2012.Then I Mmediate call at Tata indicom call centre I tell about this message i am not subscribe this cyrus pack. so my Rs25.48 Balance is return.Then call centre person told to me this serviceis deactivated immediately & your balance is getting due to the within 4.00hours but my balance is not refundable at present time.Again today at time 11.41 i call centre regarding this subject the call centre coustomer care told only u call 12525 so I request u help me thanking you

Rushan Communication, Shahnawaz Chhawniwala, [protected] – [protected], Ruseps teleservices, Parveen Chhawniwala,[protected] – [protected], Sharp Netcam, [protected], Atoz Net Corporation, Rahuf Chhawniwala, [protected] – [protected], All India Service Your Door Step, within 2 Hours Plz Contact, All India Service Your Door Step within 2 Hours Plz Contact, ahmedabad, surat, vadodara, rajkot, bhavnagar, jamnagar, vapi, mehsana, palanpur, mundra, ankaleshwar, daman, silvassa, navsari, valsad, bilimora, bardoli, gandhidham, kalol, gandhidham, anand, nadiad, bharuch, banaskantha, kheda, mehsana, l, kadi, surendranagar, amreli, morbi, kutch, bhuj, jaipur, jodhpur, udaipur, mumbai, pune, nashik, chandigarh, ludhiana, amritsar, delhi ncr, chennai, kolkata, hyderabad, bangalore, bhopal, indore, lucknow, kanpur, raipur, cochin, patna, hisar, panipat, bhubhneshwar, ujjain, agra, ahmednagar, allahabad, ajmer, akola, anand, annatpur, asansol, aurangabad, bhatinda, bhagalpur, bilaspur, brahmapur, coimbatore, cuttack, darbhanga, davanagere, dehradun, dhanbad, dhule, dimapur, dombivli, durg bhilai nagar, eluru, erode, faridabad, gaya, guwahati, guntur, ichalkaranji, jalandhar, jamshedpur, jhansi, kalyan, kannur, kollam, korba, kottayam, kurnool, madurai, malegaon, mangalooru, mysooru, muzaffarpur, nagpur, navi mumbai, nellore, noida, pondicherry, raghunathganj, rajahmundry, ramagundam, rampur, Kalyan, Thane, Dombivli, Navi Mumbai, Noida, ranchi, ratlam, raurkela, rohtak, salem, sambalpur, sangli, shahjahanpur, siliguri, shillong, shivamogga, solapur, sonipat, srinagar, thiruvananthapuram, thrissur,thoothukudi, tiruchirappalli, tirunelveli, tiruppur, tirupati, thumakooru, aligarh, thane, meerut, mathura, Tata Docomo photon plus, Tata Docomo photon plus 3G, Tata Docomo photon plus Dealer Contact, Tata Docomo photon plus Price, Tata Docomo photon plus dealer contact, Tata Docomo photon plus tariff plan offer, Tata photon plus, Tata photon plus 3G, Tata photon plus Dealer Contact, Tata photon plus Price, Tata photon plus dealer contact, Tata photon plus tariff plan offer, Tata Docomo 3G Data card, Tata Docomo 3G Data card Price, Tata Docomo 3G Data card Store, Tata Docomo 3G Data card Tariff Plan Offer, Tata Docomo 3G Data card Dealer Contact, Tata Indicom Dealer Store, Tata Docomo Dealer Store, Tata Walky phone, Tata Walky Phone Price, Tata Walky Phone Dealer Contact, Tata Walky Phone Tariff Plan Offer, Tata Broadband Dealer Contact, Tata Broadband tariff Plan Offer, Tata Leased Line and Isdn Pri Dealer Contact, Tata Leased Line and Isdn Pri Tariff Plan Offer, Reliance Netconnect Data card Tariff Plan Offer, Reliance Netconnect Data card Price, Reliance Netconnect Data card Dealer Contact, Reliance Walky phone, Reliance Walky Phone Price, Reliance Walky Phone Dealer Contact, Reliance Walky Phone Tariff Plan Offer, Reliance Broadband Dealer Contact, Reliance Broadband tariff Plan Offer, Reliance Leased Line and Isdn Pri Dealer Contact, Reliance Leased Line and Isdn Pri Tariff Plan Offer, Mts Mblaze Data card Price, Mts Mblaze data card Dealer Contact, Mts mblaze data card Tariff Plan Offer, Idea 3G Net setter data card, Idea 3G Net setter data card Dealer Contact, Idea 3G Net setter data card Price, Idea 3G Net setter data card Tariff Plan Offer, Vodafone 3G Data card Price, Vodafone 3G Data card Tariff Plan Offer, Vodafone 3G Data card Dealer Contact, Airtel 3G Data card Price, Airtel 3G Data card Tariff Plan Offer, Airtel 3G Data card Dealer Contact, Unlock 3G Data card Dealer Contact, Unlock 3G data card Price, gsm – cdma fct device dealer Contact, gsm – cdma fct device Price, , fix cellular terminal fct, fix wireless phone fwp, fix wireless terminal fwt, gsm land line phone, tata landline phone, reliance landline phone, airtel landline phone, Spidigo Broadband Dealer Contact, Spidigo Broadband Tariff Plan Offer, Tikona Broadband Dealer Contact, Tikona Broadband ariff Plan Offer, tata & reliance postpaid mobile connection, Sify Broadband Dealer Contact, Sify Broadband Tariff Plan Offeer,gg

Rushan Communication, Shahnawaz Chhawniwala, [protected] – [protected], Ruseps teleservices, Parveen Chhawniwala,[protected] – [protected], Sharp Netcam, [protected], Atoz Net Corporation, Rahuf Chhawniwala, [protected] – [protected], All India Service Your Door Step, within 2 Hours Plz Contact, All India Service Your Door Step within 2 Hours Plz Contact, ahmedabad, surat, vadodara, rajkot, bhavnagar, jamnagar, vapi, mehsana, palanpur, mundra, ankaleshwar, daman, silvassa, navsari, valsad, bilimora, bardoli, gandhidham, kalol, gandhidham, anand, nadiad, bharuch, banaskantha, kheda, mehsana, l, kadi, surendranagar, amreli, morbi, kutch, bhuj, jaipur, jodhpur, udaipur, mumbai, pune, nashik, chandigarh, ludhiana, amritsar, delhi ncr, chennai, kolkata, hyderabad, bangalore, bhopal, indore, lucknow, kanpur, raipur, cochin, patna, hisar, panipat, bhubhneshwar, ujjain, agra, ahmednagar, allahabad, ajmer, akola, anand, annatpur, asansol, aurangabad, bhatinda, bhagalpur, bilaspur, brahmapur, coimbatore, cuttack, darbhanga, davanagere, dehradun, dhanbad, dhule, dimapur, dombivli, durg bhilai nagar, eluru, erode, faridabad, gaya, guwahati, guntur, ichalkaranji, jalandhar, jamshedpur, jhansi, kalyan, kannur, kollam, korba, kottayam, kurnool, madurai, malegaon, mangalooru, mysooru, muzaffarpur, nagpur, navi mumbai, nellore, noida, pondicherry, raghunathganj, rajahmundry, ramagundam, rampur, Kalyan, Thane, Dombivli, Navi Mumbai, Noida, ranchi, ratlam, raurkela, rohtak, salem, sambalpur, sangli, shahjahanpur, siliguri, shillong, shivamogga, solapur, sonipat, srinagar, thiruvananthapuram, thrissur,thoothukudi, tiruchirappalli, tirunelveli, tiruppur, tirupati, thumakooru, aligarh, thane, meerut, mathura, Tata Docomo photon plus, Tata Docomo photon plus 3G, Tata Docomo photon plus Dealer Contact, Tata Docomo photon plus Price, Tata Docomo photon plus dealer contact, Tata Docomo photon plus tariff plan offer, Tata photon plus, Tata photon plus 3G, Tata photon plus Dealer Contact, Tata photon plus Price, Tata photon plus dealer contact, Tata photon plus tariff plan offer, Tata Docomo 3G Data card, Tata Docomo 3G Data card Price, Tata Docomo 3G Data card Store, Tata Docomo 3G Data card Tariff Plan Offer, Tata Docomo 3G Data card Dealer Contact, Tata Indicom Dealer Store, Tata Docomo Dealer Store, Tata Walky phone, Tata Walky Phone Price, Tata Walky Phone Dealer Contact, Tata Walky Phone Tariff Plan Offer, Tata Broadband Dealer Contact, Tata Broadband tariff Plan Offer, Tata Leased Line and Isdn Pri Dealer Contact, Tata Leased Line and Isdn Pri Tariff Plan Offer, Reliance Netconnect Data card Tariff Plan Offer, Reliance Netconnect Data card Price, Reliance Netconnect Data card Dealer Contact, Reliance Walky phone, Reliance Walky Phone Price, Reliance Walky Phone Dealer Contact, Reliance Walky Phone Tariff Plan Offer, Reliance Broadband Dealer Contact, Reliance Broadband tariff Plan Offer, Reliance Leased Line and Isdn Pri Dealer Contact, Reliance Leased Line and Isdn Pri Tariff Plan Offer, Mts Mblaze Data card Price, Mts Mblaze data card Dealer Contact, Mts mblaze data card Tariff Plan Offer, Idea 3G Net setter data card, Idea 3G Net setter data card Dealer Contact, Idea 3G Net setter data card Price, Idea 3G Net setter data card Tariff Plan Offer, Vodafone 3G Data card Price, Vodafone 3G Data card Tariff Plan Offer, Vodafone 3G Data card Dealer Contact, Airtel 3G Data card Price, Airtel 3G Data card Tariff Plan Offer, Airtel 3G Data card Dealer Contact, Unlock 3G Data card Dealer Contact, Unlock 3G data card Price, gsm – cdma fct device dealer Contact, gsm – cdma fct device Price, , fix cellular terminal fct, fix wireless phone fwp, fix wireless terminal fwt, gsm land line phone, tata landline phone, reliance landline phone, airtel landline phone, Spidigo Broadband Dealer Contact, Spidigo Broadband Tariff Plan Offer, Tikona Broadband Dealer Contact, Tikona Broadband ariff Plan Offer, tata & reliance postpaid mobile connection, Sify Broadband Dealer Contact, Sify Broadband Tariff Plan Offeer,

I HAVE SHIFTED TO TATA POSTPAID LAST MONTH AND TOLD ABOUT BILL THAT I WILL RECIEVE IT ON MY MAIL BUT I HAVE CALLED CC FOUR TIMES BUT NOT YET RECIEVED MY BILL.

BACHCHO MUJHAY APNY PROBLEM SOLVE KARNI HAI WITHIN 3 DAYS OTHERWISE I WILL PORT MY NO .


REMEMBER I HAVE MORE THAN 3500 PERSONS IN MY BUSINESS TEAM.

I AM USING TATA FROM LAST 3 YEARS BUT I AM VERY HELPLESS NOW AND I WOULD LIKE TO PORT IT TO AIRTEL.

IF SOME ONE CAN HELP ME CALL ME.


I WILL NOT WAIT FOR MORE THAN 7 DAYS FOR PORTING MY NO.

My name is John Jackson and I had a landline connection under my fathers name K John Francis.

We disconnected the connection 4 months and as advised by your customer care I handed over the handset at the Tata indicom Thopumpady office.I was informed by the customer service that my advance amount would be refunded in a months time but till date I haven't received the refund.I even followed up with the customer service and thopumpady office couple of times but other giving me a promise but they couldn't do anything.

I then raised the matter directly with the Tata customer service.i was surprised by there response they claimed that the refund was already done in July via check.since this is not true I requested for the cheque details/address to which they posted the check/bank statement showing that this cheque is encashed.they complaint resolution team said that they would resolve this issue by 19th Dec but the fact is they still failed.

Please find below the two an fro emails sent/received from the service provider.
Dear Mr. Jackson,

Greetings for the day!

This is with reference to your email dated 01-12-12 regarding Refund amount related concern for your Tata Docomo number[protected].

I sincerely regret the inconvenience caused to you.

I have registered your concern related to Refund amount with docket number[protected] The same will be resolved by[protected]:26 Hrs and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

In case you need any further assistance, do mail us. We shall do our best to assist you.

For any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,

Ravi Pooboni.
TATA Docomo - Customer Service
Visit us at www.tatadocomo.com for latest offerings.

-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:00:55.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Complaint~~M11440175
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi,

In whose name was the cheque sent to and kindly forward the copy of courier acknowledgment slip.

Has the cheque been cashed?please check the bank statement and confirm back.

There is some fraud happening in this case.


Regards, Jackson Sent from my iPhone


On Dec 5, 2012, at 6:04 PM, [protected]@tatadocomo.com wrote:

Dear Mr. Jackson,

Greetings for the day!

This is with reference to your mail dated 05-12-12 regarding deposit amount refund related for your TATA DOCOMO number [protected].

Please be informed that, as per our records HDFC bank cheque no.349276 cheque date 30-07-12 with the amount of Rs.1953/- is delivered through courier to your billing address.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
N Pradeep,

TATA DOCOMO ? Customer Care.






-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:06:28.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: Complaint~~M11438394
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi Richard,

Thank you for your swift response.

Please be informed that I am yet to receive this cheque.I need few additional information before I take this matter at a higher level.

1, please confirm the name of the bank.
2, To which address was it posted to?
3, was the cheque sent via registered post.

Awaiting your prompt response.


Regards, Jackson Sent from my iPhone


On Dec 4, 2012, at 11:34 PM, [protected]@tatadocomo.com wrote:

Dear Mr. Jackson,

Thank you for writing to us.

This is with reference to your email dated 04-12-12 regarding refund amount concern for your Tata Docomo walky number[protected].

I sincerely regret for the inconvenience caused to you.

I would like to inform you that, as per our records your refund cheque has already been dispatched to your billing address and please find the cheque details are mentioned below.

Ref Amount: 1953,
Cheque No: 349276,
Cheque Date: 30-JUL-12.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
T. Richard,

Tata Docomo - Customer Service.



-----Original Message-----
From: [protected]@hotmail.com
Sent: [protected]:20:40.0
To : "customercare.[protected]@tatatel.co.in" <customercare.[protected]@tatatel.co.in>
Cc: null
Subject: Complaint~~M11426026
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________



Hi Team,

My name is John Jackson and I had a landline connection under my fathers name K John Francis.

We disconnected the connection 4 months and as advised by your customer care I handed over the handset at your Thopumpady office.I was informed by your customer service that my advance amount would be refunded in a months time but till date I haven't received the refund.I even followed up with the customer service and thopumpady office couple of times but other giving me a promise but they couldn't do anything.

I request you to look into this matter ASAP and give me a positive reply in 2 days failure to which this matter will be referred to consumer ombudsman.

Tata indicom phone number :[protected]

You can contact me on my mobile number [protected] after 4 pm.


Regards, Jackson Sent from my iPhone




DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.


DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.



DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

We have also been harassed by Mr. Devender. He stated us that he'll send a mail for the no dues and after I have paid the bill, he's not responding and I have been chasing him with 10 days with lots of calls.
Earlier I disconnected my photon by a call to Tata Costumer Care. But the billing cycle was getting continued. Devender was harassing me through several phone calls. I paid the bill and was committed from his side that the no dues mail will be sent on mail id.
But now, there wasn't any mail in my mail box sent by him and he's also not receiving my calls. And the same procedure of payment reminder by Tata Indicom is being sent on my mobile.


Kindly help.

This is what Tata Indicom Broadband offers in terms of service. I have even recharged my prepaid internet account on 13th dec (Before which their sales team called me to recharge immediately) but for the downtime credit I haven't received a single call. To make a sales they are calling the customer but when it comes to service they are just shying away.

Kindly go through my grievance below and lets show them the power of consumers.

{{{{{
Subject RE:'TCL=239-897' RE:'TCL=226-855' Downtime Credit of 7 days as per your company policy
From Customer Service
To vinith bhansali
Date Fri,7 Dec 2012 17:46:28


To protect your privacy, remote images are blocked in this message. Display imagesDear Mr.Bhansali,
Greetings from TATA Communications

We regret the inconvenience caused to you.


We have already registered your concern regarding connectivity with complaint number 14986920 . Our team is working on priority and the needful will be done at the earliest.



As per the update from the concern team down time credit for 2 days will be credited to your account within 6 working days.

Assuring you of our best services all the time.

For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.

Warm Regards,

Aditya C.
Customer Service Team - SME
Tata Communications Ltd.


-----Original Message-----
From: vinith bhansali ([protected]@vsnl.net)
Date: Thursday, December 06, 2012 09:49 PM
To: Customer Service ([protected]@tatacommunications.com)
Cc: vinith.[protected]@gmail.com (vinith.[protected]@gmail.com)
Subject: RE:'TCL=226-855' Downtime Credit of 7 days as per your company policy

My credit downtime is still pending from Tata's end. Got a reply for my complaint mail on 19th nov as mentioned in below mail, but still the credit is pending. I hope Tata communications knows what "at the earliest" means. Hope I will not have to send another mail for this issue again as with time I am losing a bit of my patience as well. A customer dislikes continuous disappointment.

Regards

On[protected], Customer Service wrote:




Dear Mr. Bhansali,

Greetings from TATA Communications.
We take this opportunity to apologize for the inconvenience caused to you with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.


We have verified your usage with respect to your concern and trust the connectivity is working fine now. If you face any concern, please do revert us. We ensure that your concern will be taken care and addressed at the earliest.



Thank you for your time and patience.

For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.

Warm Regards,


Muazzam K....?
Customer Service Team - SME
Tata Communications Ltd.





-----Original Message-----
From: vinith bhansali ([protected]@vsnl.net)
Date: Sunday, November 18, 2012 06:43 PM
To: [protected]@tatacommunications.com ([protected]@tatacommunications.com)
Subject: Downtime Credit of 7 days as per your company policy

Hi,

I was unable to use internet for more than 72 hours for complaint number :[protected]Complaint was given on 9th Nov 2012 around 10.45AM).

Once the complaint was solved, I called up the customer care for downtime credit but he said it is an automatic process and it will be done within 2 days from the complaint resolution date, which is 12th Nov 2012 and the Time: 5.57PM.

Awaiting a quick and positive reply.

Regards,
Vinith Bhansali

respected sir
my name is vinay jain my mobile complaint number is [protected] this company many time impose me caller ring tune due to which many time i have lost my recharge money. again and again it impose me caller ring tune
and when i do complaint in customer care so they say to me you will take this service.and already many time i have said of this company please do not provide me any services after that they do same mistake because kind of this work happen to many people but they do not complaint.
request to you sir please take strict action of this company
contact me -[protected]
[protected]

Dear Sir,

I have took a Tata indicom broadband connection on[protected] and paid 4 months advance(3591/- )
Executive name - Babu, Enq no 2208123
I have requested for relocation on Oct 10 and sent mail with all the necessary details ( sol form , passport , id card new address proof etc..)
But there is no response till now on this! I called to customer care several times.
I have been sending mails since 26th October on this concern.
I have sent more than 10 mails to [protected]@tatacommunications.com with the details of the issue, and all in vain!
Despite becoming hopeless, this has already impacted my business, and I really want you to do something on this. I request you to take necessary action on this at the earliest.
Here are my details
User Name: [protected]@vsnl.net
Tariff Plan: Power 6000
Monthly Access Charges (Rs.): 799
And these are my last request numbers TCL=232-583, TCL=232-559, TCL=217-122

Contact no : [protected]
Contact person : Najiya Arun
mail Id : [protected]@gmail.com