[Resolved] Tata Indicom — Non refund of deposit money | |||
I closed my Tata Indicom connection one year back but still I have not received my deposit amount. My Tata number was [protected]. I have visited their Shivajinagar and Pimpri-Chinchwad office 4 times since October 2010 and, although they previously told me that they will arrange for the cheque of the deposit amount, they now have no idea of what should be done. They are now rudely telling that they can't do anything and that money won't be refunded !!! This is the most pathetic customer service I have ever experienced. By now whoever have taken connection from Tata Indicom would have known that this is the worst telecom provider with worst customer service in India. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Thats the attitude that all Tata Indicom customer care people have. No single person in Customer Care understands or even try to understand the grievance of the customer. They simply say nothing can be done, no dues remaining, no refund applicable etc etc.
Just yesterday I spoke to one of your customer care person (Nodal officer Roman - [protected]) and he told me that I have Rs. 673 deposit and the cheque you issued expired and that a new cheque would be issued, but he don't know when it will be issued and who will issue it. This Rs.673 deposit is YET to be refunded.
It is such a sorry state of Tata Indicom customer care that a customer has to post on public forum like this after visiting their office 4 times and calling customer care atleast 20 times. And everytime we get different answer from different executives.
Just yesterday I spoke to one of your customer care person (Nodal officer Roman - [protected]) and he told me that I have Rs. 673 deposit and the cheque you issued expired and that a new cheque would be issued, but he don't know when it will be issued and who will issue it. This Rs.673 deposit is YET to be refunded.
It is such a sorry state of Tata Indicom customer care that a customer has to post on public forum like this after visiting their office 4 times and calling customer care atleast 20 times. And everytime we get different answer from different executives.
TATA Indicom — Refundable Dues
Sir,This is to bring to your notice that I was your customer for more than 1 year. I was using Broadband infinity plan and my userid was [protected]@vsnl.net. The connection was terminated on June 2009 and I received the refundable amount through check. But the payee name on check was wrong. So I redeposited the check at your head office in Ulta danga (Kolkata). Till now I have not received the corrected check. I deposited the check in December 2010. Kindly look into the matter.
Regards,
Rajarshee Sengupta
[protected]
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TATA Indicom — Refund Money of Deposit
Dear Customer Care,Tata Indicom.
Date of Complaint: 13/06/2010
Complaint Number :[protected]
This is regarding PCO deposit money refund, which is I am not getting after so many assurance from your team.
I have submit all the accessories to Dealer in October 2009 but he has submitted on 31/12/2010 and my connection was disconnected on 24/04/2010 as per records.
I got the TAT to get this Refund with in 45 days after 24th April. But no progress, So I logged a complaign[protected] and again got the assurance till 19th June.
But today is 65th Day and whenver I am asking to customer care, they replied that request is in under progress but I am not getting my money back.
So requesting you to resolve this issue ASAP.
Thanks...
Lakhan