Tata Indicom Complaints & Reviews

Hi,

My name is Vipin Kammili, Son of Mr Raghunath Kammili. My Account no. is[protected]. I have been Giving complaints abt the problems i have been facing for the last one year due to the pathetic customer service of Tata Indicom. Just to summarize the entire scenario, I will provide you with the Sr No[protected]. given to me by Miss Sonali from The Vashi Gallery on 8th Dec, 2010.

I and my dad have been recieving collection calls for a long time even after providing with complaint nos on a regular basis. The Limit was on 19th Dec, 2010 when a girl from the collection department called both o[censored]s on Sunday and used very rude language asking for the money. She denied to give her name as well. I myself have been associated with the Call center industry so i know the ethics very well. She was outright rude and very offensive and kept calling continously.

I am very shocked with this kind of behaviour and i want strict action to be taken against the telecaller for ruining my day. I got calls from the telephone no. [protected] between 12 noon and 12:20 PM on 19th dec, 2010. I want a call back by a manager to address my concerns after going through my account history. If i dont get a response this time soon then i plan to forward the no. to the police station as i m very much sure that i m correct and i have the Bills paid and i have all the complaint and request nos with me.

Never again in my life would i take up a Tata connection. I belived as Tata group of companies to be the best but not any more. They are loosing their worth due to their backend support and primarily customer service. Very Disappointed.

Hope to hear from u soon. Will appreciate i[censored] read the enitre mail properly and call me after u go through my account history, the amt of mails i have written and the times i have been to the gallery and called up the customer service.


Thanks & Regards,
Vipin.

With due regard I want to draw ur kind attention towards problem I am facing.I am residing at H.NO 220 VPO LADPUR DELHI 110081. and I AM using the TATA phone e.g. My land line no [protected] , My mobile no. [protected].
I a customer of TATA more then then SIX year. Since last SIX month I am facing POOR SIGNAL in my area. I hav register many complained regarding this to customer care. latest is Ref. no[protected] Dtd. 16/12/2010 of my LAND LINE no.[protected]. TATA Jr. Er. visit my house and found poor signals and prepare a report regarding this and handover a copy to me. NEXT day I received a call from [protected] and the person told me that he is from TATA technical TEAM and that currently they don’t hav any solution of this problem . and closed my service complained without any solution. I am paying MONTHLY rent to the service provider so it is the duty of TATA TELESERVICES to provide me an uninterrupted service to me . i[censored] seen the matter u find that I notify regarding this several times but TATA TELESERVICES FAILED to solve my problem . SO till the service provider is not solve poor signal QUALITY I demand rent free service and all my all MONTHLY rent which I paid in this worst service duration . and request u pls giv directions to the concern persons to look in to the matter to solve this problem in my area .

After activation of Do not disturb service also unwanted non veg sms packs they are sending
and evan if i cancel the pack will be activated and amount will be deducted
if i call to customer care they are not giving proper reason
my no is [protected]
like this today i have lost 43 rs in my acount this is repeatedly hapening

for any further information please call to my no

I have 6 years old intrument from Tata Indicom. Account#[protected] in MUMBAI
On many previous complaints TATA Indicom has changed the receiver and battery of that with USED ONEs. Due to that the instrument issues are not fixed permanently and come back after 3-4 months. One can bear for sometime but has to again contact the NON-RESPONSIVE tata indicom 121 line.

24th Nov - logged complaint for change of instrument
26th Nov - when the technician refused to change the intrument - logged another complaint and talked to the supervisor of the call centre.
2nd Dec - NO RESPONSE SO FAR for the new intrument - so talked to Nodal Office. Good lady promised quick action within 24 hrs and that a NEW instrument will be given to replace the old one
7th Dec - 5 days have passed and their 24 hrs are not over yet. Called again and told that they can not change the instrument to new one. And that I have to purchase a new instrument and pay for it.

Today is 12th Dec and NO SOLUTION provided yet.

VERY DISGUSTING and ANNOYING - THEY DO NOT CARE ABOUT THE CUSTOMER.

Piece of advise to all - DO NOT TAKE TATA INDOCOM CONNECTIONS - THEIR SERVICE IS PATHETIC.

Sushil

I had purchased a tata indicom walky 4 months back. The handset had stoped working. I went to replace the handset. Mr. Harish in Tata indicom gallery at naupada thane told me that it will be replaced in a weeks time.My walky number is is 64467799

four months have passed but they have not replaced the handset. Every time i visit the gallery they tell me that it will be done in 48 hours but it is not done till now.

Kindly help me in this case.

Regards
Abhishek Tiwari
Mob:[protected]

1. I am an old customer OF VSNL.
2. I maintain an old vsnl email account since 1999 , i use internet-services of various other providers.
3. TATA INDICOM buys over all accounts and dial up connection from VSNL
4.I am forced to pay validity charges and minimum amount of Rs.6500 to maintain a email account with TATA INDICOM.
5. Existing money in my account , nearly Rs. 3000 will not be returned and will be retained by TATA INDICOM, in 60 days time , if i fail to renew my email account by paying Rs.6500 for 1 year.
6. Customer service issues gracious email replies , detailing the above.

My email-account of more than 12 years is set to expire on the 12th of December, if i do not pay Rs. 6500 to TATAINDICOM , to maintain an old @vsnl.com email account. Also in 60 days , I will also lose all my money in my account ( around Rs. 3000). This is TATA INDICOM's policy as detailed by customer service replies.

If this is not BLACKMAIL + CHEATING + SCAMMING + POOR POLICY MANAGEMENT , What is ?

Can anyone in this forum, enlighten me , as to what is going on here with TATA INDICOM ?
Where should i seek redressal ?

Hi, i purchased an omh sim card bearing connection number [protected] from the tata true value hub of hazratganj in lucknow on 14th november 2010 and installed it in mpower txt sim set but internet services didnt work in that set inspite of the sim card bearing diamond logo of the omh mark.When i contacted the tata helpline i was told that the set is at fault and i should visit samung service center and get the set checked.The samsung guys checked the set and found it ok but still no net was available over my set.When i tried tata zone the message flashed unable to verify ur account info,when browser was used it showed network down error 0 and when modem was used it flashed username/password does not exist on the domain.I changed the set to corby tv susequently and using the same sim was again facing the problem.till date many calls to and fro tata helpline assure of checking and rectifying the problem but no result inspite of running pillar to post.One executive of true value hub said the sim even though marked omh is in reality NOT OMH and i need to buy omh upgrade kit and then use it and as of now neither the upgrade kit is available in entire up east nor are there plans to make it available.I feel i have been cheated by the TVH guys....help please....

Respected Sir,
I submit the follolwing few lines to take action as per rule and save me harassment and agony
After receipt of telephonic request from the consumer care of Tata Indicom Tele Service I accept their request and paid an amount of Rs.1622/- for a Tata walky connection with effect from 16.10.2007 on the scheme of two years free rental basis. I have paid all bills from 16.10.2007 to last August 2009 and their after request at the Tata Hub at Saheed Nagar, BBSR for disconnections of the service. From that day onwards we did not use the phone any way. The staff at the HUB directed me to contact the Costumer Care for disconnection. Accordingly I requested them over telephone for disconnection and sent massage for disconnection of service, return my security deposit and receive their Hand set.
The did not took any interest for disconnection on the other hand some body from the C.C. said me over telephone for deposit of bills amounting to Rs.540/-. I replied him that We are not using the phone and it was a rent free connection. So without using the phone there is no question of payment of bill. I also requested him to disconnect the service but he told me to continue the phone with other scheme so that they will waive the bill. But I did not agree his proposal and he also did not disconnect the phone line.
In the month of October, 2010 some body told my father to deposit the bill amounting Rs.900/- for the walky service and he refused to pay and requested him to take away their handset and return the security deposit. He threatened to drag us to court of law for non payment of dues. I contacted their consumer complain department regarding the issue. And received email that he had directed their Bhubaneswar Nodal officer to finalize the matter. I have also requested the Nodal officer to sent me detailed final bill for payment and to adjust the security money and get back their hand set. But they are not finalizing the dispute and harassing me.
I, there fore request you to take steps for direct the Nodal officer, Tata Indicom Service to finalsie the dispute and return the security money and receive the handset. I have no interest to utilise their service any more. I shall be obliged for your timely action in the matter.
Yours faithfully,
Sandeep Kumar Rout.
Mob: [protected], [protected]@yahoo.com

Tata Indicom is up to dirty tricks of raising bill after the cancellation done and then keep on calling daily to remind for bill payment.

I had USB modem and I wanted to discontinue the service, I stopped using the modem 6 days before going to the Customer support center and requested to stop my usb modem and gave the application on the spot and then cleared all the remaining pending amount and got the receipt.

To my suprise when the billing cycle was completed I got bill from tata indicom, and it also mentions the payment yet it has raised some amount and now the call center is daily calling to settle the bills.

This is ridiculous once the cancellation is requested the usb is suspended and bill paid how come they start sending bills means they are into some sort of racket as the cancellation was done in person at the customer support center.

It requires the consumer court takes action on Tata indicom for such behaviour.

Sir
i apply for the DND service on 12-oct-2010 & they give me message within 45 days update the do not call service & your ref. no. is DNDO[protected] DATED 12/10/2010 call not stop when i complaint to the company via mail they given the below me mentioned reply but till date call continue for song & other promotion on number [protected]
after many times call to customer care the promotional call is continue & the customer care executive Mr. Rehan not REPLY PROPERLY

my name is : VINAY KUMAR
EMAIL ADDRESS IS : [protected]@yahoo.co.in
number [protected]

Dear Customer,

Greetings from Tata Indicom!

We have received your complaint about your Tata Indicom number [protected].

Your complaint has been registered with our customer service team. The Reference No. is 218285.

You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone.
We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Raj Kumar on [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,
Simarpreet Sandhu
Customer Care HIMACHAL PRADESH
Tata Teleservices Limited
Ph: [protected]

Hi all,
I am staying in Mathikere, Bangalore(Nov 30/11/2010) and i have a TATA wimax connection and the incident which i faced today i am sharing with you guys. When i came back from office i tried to access the internet through my tata wimax modem then i checked i am not getting signal after that i went terrace to check antenna position. After that i found that my antenna was missing. I don't know who has stolen or any company person has taken my antenna. I called to customer care to inform them that my wimax broadband antenna is missing . They said to me that i have to pay 7000Rs for that but why i will pay that much amount to them when i am not responsible for this incident. Without my knowledge any person came and he has stolen the antenna then why i will pay. Please advise me what should i will do now. Is this good to file FIR in police station for my missing antenna and also if i will not pay or not file any FIR then what will be the consequence or what are the legal action should i take to disconnect my Tata wimax service. I have noticed that this things are only happening with Tata Wimax broadband antenna and mostly 90% cases are from Bangalore.Please help me .Thanks in advance.

SIR ON 17 NOV 2010 I HAD BOUGHT A TATA INDICOM SIM (CDMA) FROM SHOP :FILMISTAAN STUDIO ,LOI BAZAAR, VRINDAVAN AND I HV PAID FULL FEEAND SUBMITTED ALL DOCUMENTS
DRIVING LISCENCE, ID CARD , WORKING CERTIFICATE,N SIM WAS ACTIVATED BY SHOPKEEPER ON 27 /11/10 AT MIDNIGHT MY OUTGOING CALL IS BARRED AND REASON GIVEN IS MY DOCUMENT ARE NOT SUBMITTED DESPITE I HV SUBMITTED DOCUMENT , NOW RETAILER SAYS THAT HE HAS SUBMITTED ALL DOCUMENT TO TATA CARE ZONE BUT THEY HAVE NOT TAKEN ANY ACTION NOW HE ADVISED TO SUBMIT AGAIN DOCUMENTS ,NOW PLEASE HELP ME SHOULD I AGAIN SUBMIT DOCUMENT TO RETAILER ONCE AGAIN , AND HOW CAN I ENSURE THAT HE WILL NOT MISUSE MY EARLY DOCUMENTS WHICH I HV SUBMITTED AT THE TIME OF PURCHASING SIM .IS THERE NY NEED TO LODGE FIR FOR THIS ,ALSO IM REQUESTING TO TATA INDICOM PLEASE HELP ME IN THIS MATTER .

MY ADRESS:
DR.ARVIND KUMAR
MOBILE NO:[protected]
VRINDAVAN , MATHURA .

Dear Manager,

I have taken 1 TATA Photon connection from TATA before 1 year. I have been transfrd from BHOPAL (MP) to Delhi in July. I have called up customer care and requested for closer of the connection.

DAte of request - 18 aug (already in the data base of TATA INDICOM)
Closer of Phone - 17 Sept 2010

Ph number # [protected]
Today (30 Nov) i have received a legal notice on my resi address regarding the dues on the number. I have given a call to the toll free of INDICOM. They again given me a request query number #[protected].

I am disappointed on these. How a legal notice coming to me>>>?????

Please take necessary action on TATA INDICOM.

Reeta Rathore
[protected]
New Delhi

Hi,

I have purchased Tata Indicom Photon plus USB Broadband.
The speed of the broadband offered was 3+ MBPS.

I purchased it in January'10, for first two months the response was good,
not 3+ mbps but was satisfactory.
But from March ending the speed went pathetic, approximately 126 kbps.

I complained for this to tata indicom customer care, but at that time there was no response from them.
then again in July'10 raised another complaint, for which they sent some technician to look for the issue.

The person came was not an authorized personnel of Tata Indicom, but he did some settings and changes by sending some e-mail, and the internet speed was again somewhat satisfactory, but still was not up to the mark (nowhere around 3mbps).

Now since last few days, I am again facing the pathetic speed issue.
I am really frustated with the service TATA Indicom is providing, inspite of that we paid for the service.

I am attaching the speed test result from tata indicom site.

My Tata Indicom No. [protected]
Tariff Plan : HSIA 1GB Plan

Mayank Nema

tata indecom numder[protected] . on my phone there is some plan is automatically activated. I have started to call Tata Indicom Customer care but many times my call has been break in between.. After that I again tried to contact to Tata Indicom Customer care but no response on it.
Please take immediate action.

otherwise i will go to the consumer court.

THANKS & REGARDS
DEEPAK KUMAR AGRAWAL
[protected]

Hi, I am Karthik. I have purchased a OMH based CDMA mobile phone, Samsung Mpower txt m369 which supports EVDO. But the OMH Sim card required to enjoy such data facilities are not available with the Tata Indicom shops here. Kindly do the needful to get me a OMH card at the earliest.

You can reach me on [protected].

Thank you.

There has been excessive and exorbitant billing for the 3 year rental free walky no[protected], I have been using the phone very sparingly in the past 6 months or so, this is being reflected in the bills as well. . In feb 2010, I had credit balance of rs. 1508, in mar I had credit balance of rs. 144, there was no usage and hence no bills from April - sep 2010. in oct I got a call saying my outstanding was rs. 4592.00 only, when I checked the phone - it has been in my safe custody in switch off mode - there was dial tone but no incoming and outgoing was allowed, When I tried to place the complaint through my cell tatindicom [protected] - on 121 - the call centre asked me to go to tata true value hub, pay bill and lodge complaint!!! when I tried to seek help through one of my acquaintance Vijay Mathur - working in Tata Teleservices - CSD Head Bihar. He referred me some other person and both of them were in meeting whenever I called, hence no avail, then I again I got a call to pay the bill in Nov 2010 - now the outstanding has climbed to rs. 9122=00 only whiles the incoming and outgoing was barred from last month (that is what I discovered since I have kept walky in switch off and safe mode). Then I went to Tata Indicom True Value shop on boring canal road on 23 Nov. the server / system was down, On 24 Nov I went again and this time I was told to pay the bill so that they may take the complaint. When I insisted that there was no logic for me to pay the bill for non usage, they gave me toll free no to lodge the complaint, when I could not lodge the complaint in front of them on the given toll free number, they said that they would mail it someone - rajnikant in the system - I have them to send me the copy of mail so escalated,

All this is causing me mental harassment and waste of energy and the very purpose of having the 3 year zero rental is lost, On top of it, I am being slapped with increasing mental tension every month. Please help me.

Thanks & Regards

Satya Sheel Vatsa
Ph. [protected]
Email: satya.[protected]@gmail.com

Bill Details for the Account Number:[protected]
Bill Period Invoice Number Bill Amount Bill Date Due Date
NOV[protected] Rs.9, 122.00 09-Nov-2010 Pay Immediate View Bill Analysis Pay
OCT[protected] Rs.4, 592.00 09-Oct-2010 26/10/10 View Bill Analysis Paid
MAR[protected] Rs.-144.00 09-Mar-2010 26/03/10 View Bill Analysis Paid
FEB[protected] Rs.-1,508.00 09-Feb-2010 26/02/10 View Bill Analysis Paid

Respected sir kindly help me details are given below

Respected Mr. J. Nayar ji
There is no any problem solved by Delhi Nodal officer since December-2009
I am facing problem
According to my Corporate 2500 Platinum Plan My facility provide by Tata Indicom
Local+STD call unlimited Free All Network
sms Local & National An Network Unlimited Free
Data Usage Charges is Unlimited Free

In Roaming
Incoming call Unlimited Free
Outgoing Call chargeable
Data Usage Unlimited Free
SMS Unlimited Local & National Any Network Free

ISD Chargable

But without my consent you are changing plan i have been received Bill then i get information my plan is change by you
I have already inform you i am facing lots of problem since November 2009
In Every month my outgoing call is bared by you Because wrong Bill generate by you,Data usage charge is applicable in my Bill,i am facing this problem in every bill,i raised complain in customer care,customer care people say sorry or waive off my Dta usage charged and promise me next Bill not happen this mistake again,but i am still facing this problem in each bill,always and every month Bared my outgoing call by you,Always facing Handset Black Berry but no any solution by you
Now i am surprised and shock when my plan is completely changed by you

Local+STD call unlimited Free All Network
sms Local & National An Network 5000/m free
Data Usage Charges is charged

In Roaming
Incoming call 1/minite
Outgoing Call chargeable
Data Usage charged Free
SMS Unlimited Local & National charged

ISD Chargable

Mr. Nayar ji i kindly request you please give me my previous plan and solved my problem otherwise i move to consumer court below my previous email details kindly look no any solution by you
With Best Regards
Neeraj Kumar Roy
[protected]
[protected]

--- On Sat, 4/9/10, J Nayar <J.[protected]@tataindicom.com> wrote:

From: J Nayar <J.[protected]@tataindicom.com>
Subject: Compliments
To: [protected]@yahoo.com
Date: Saturday, 4 September, 2010, 9:26 AM

Dear Mr Neeraj,

We appreciate your patience and regret the delay in serving you.

Rest assured we will get your issue addressed on priority. You will receive a call from us on Monday to get your concern addressed to your satisfaction.

Thank you for your patience.

Regards,
Murtuza Balasinorwala
From the Desk of Jogesh Nayar
Head - Customer Service
Tata Teleservices Ltd.

Type Of Feedback : Compliments
Name : neeraj
Email id : [protected]@yahoo.com
Phone Number : [protected]
Location : DELHI
TTSL Phone Number / Account Number : [protected]
Comments & Suggestions : Respected sir I am using Black Berry Platinum plan since november 2009 i am facing billing problem accordng to my plan Data uses charges is Free but always charged by Tata Indicom,Always my out going call is bared again my out going call is bared since 30 th August so i kindly request you please solved my problem and activate my outgoing call or give me a permanent solution With Best Regards Neeraj Roy [protected] Tata Number-[protected],[protected]


With Best Regards
Neeraj Roy
[protected]
[protected]

Hi,

When subscribed to Tata indicom photon+ connection (account number[protected] i was told that i would get 3.1 MBPS speed. Intially i got speed upto 1.5 MBPS. but from last 3 months speed has been drastically reduced i am hardly getting spped upto 150kbps. When contacted TAta indicom i am getting any help.

I am residing at New Sangvi pune. and Paying connection bills very regularly.

Please help.

Dear Sir,
I had a Tata Indicom Pco[protected]. Due to lose in business the above Pco surrendered in HARYANA Circle main branch. After surrender the Company duty is to be refund my security money, but still now don't refund my security amount. As per Tata Indicom company rule, they failed their time period. Still no I don't got my refund money. So I request you take necesary action against Tata Indicom Pco Company. I hope as soon as you repaly in my email ([protected]@ymail.com) for further proceeding .