Tata Indicom Complaints & Reviews

Hi all,

I have a TATA INDICOM WIMAX connection. Around 3 days back I noticed that there is no signal coming in the modem. When checked, I found that the antenna wasn't there on the terrace. When I contacted the customer care, I was asked to pay a whopping 7,000 bucks.

Now, why would I pay this amount when I'm not responsible for the incident. Somebody (A tata technician, I believe) came and took the antenna with him..........where the hell am I guilty. Please find below few points which'll provide a clear picture...

> No such agreement was signed which says that in case of theft, the customer is liable to pay a bombshell.
> The antenna was loosely installed on the terrace without any proper security, i.e. a lock or some cage.
> To my belief, a TATA WIMAX antenna won't work for any other network and even for any other Tata Wimax subscriber because different IPs/settings are assigned to different antennas (serial nos. are different). So, no one but a TATA technician has done this job.

If someone out there from TATA Teleservices is reading this, please look into the matter.

I am a Tata VSNL broad band prepaid service user for over 3 years and the service of this service provider was average. My ID is VVV27.Recently when I saw my account I found an amount of Rs.650 was charged for value added service for PC security without my authorisation.

When I brought it to the notice of service provider the answer was thatsince the charges were debited the same can not be reversed and I may opt out of auto-renewal.

I vehemently protested againest this as abinitio it was a charge with out authorisation and tantamounts to unfair and unethical practice and amounts to deficiency of service. This amounts to gross voilation of TRAI guidelines as such call for immediate rectification of this lapse. If allowed to continue this unfair practice of debiting customers accounts with any amount without authorisation in the name of value added service. This amounts to virtual deciet for which the service provider has to hold liability.

Now through this forum I once again call upon the TATA broad band to desist from such unethical practices to lower the image of TATAs and redress the greivance forth with.

BVVVSatyanarayana

I am a user of tata indicom prepaid connection but due to some day i am unable to recivied any type of incoming call at my no. is @ [protected]

I got a message and when requested to stop sending sms's the guy said his name is Ajay and his office is in sector 45,Gurgaon,He is working for Antriksh Developer for their gurgaon project his mobile no is [protected] he started abusing in a very bad way. i want to file a complaint against the service provider and the developer on whose behalf he is working.

Dear MS Kanika Sharma,
This is in reference to your e-mail below, kindly be adviced that i tried my best to reach Tata Indicom to get my handset replaced but i am not unfortunately successful in this case as no one wants to work where ever i go with my complaint which is simple as my handset stopped working on 3Sep11 and i purchased it with bill on 30 Oct 2010 and it is is in gaurantee/warantee period but still no one wants to replace it, yesterday i went to one of your i-care centre in kingsway camp dhaka chowk and they asked me to come today and i went their today and they told me that it cannot be repaired because it is a different model and we dont repair this you need to contact sustomer care and this is what is happening i am in contact with you customer care since a week and i am sure that i reach 30October 2011 and the warranty and gaurantee will expire and i will loose my number because i will never use Tata indicom service in life time and this is the reason when people get frustrated of these kind of services and they take a step towards consumer courts.You are very well aware thet a normal person dont have time these days out of his job and family o why to make some one reach that state that one needs court help when you people can work and get this done, is the other Legal Way is correct way to get these petty things done? it is under warranty/gaurantee why cannot Tata Indicom get it changed when i am having a proper bill, and when i went to for the first time from the place i ahve purchased this they told me that they are not aware it will be changed or not and when i asked to see their manager they told me he is not available, they tokk of my handset battery and the next day i got an even worse battery back for my handset with an answer that they are not sure it will be changed r not and if its there in stock!!
I had called on your mobile number mentioned but no responce as it was just ringing.

I look forward to hearing from you

Best Regards

Amit Gogia
[protected]

Hi,

I want to complaint regarding the broad band connection i have opted from last one year. I raised a complaint regarding slow connection ( Complaint number[protected] in June 2011 with account number A/c Number :- [protected]one month back. My service was ended on 19 August so before that i want them to look into my issue so that i can continue the service. They connection was disconnected on 19th august without any intimation.i raised this concern and they replied that as ur payment is pending so we disconnected the connection. However i already told them before 19 August that i will continue the service once my problem will be resolved. Now after waiting 2-3 weeks i paid the amount for future service on Sat 3 sept 2011. And still the connection is not active i have intimated so many times to Kothrud branch person (Swapnil) but still he is sitting ideal.Kindly look into it.

Regards,
Siddharth Dixit
[protected]

Dear Sir/Madam,
I had purchased one tata indicom walky handset on 30th October 2010, from DRIVE INDIA ENTERPRISE SOLUTIONS LIMITED. SHOP # 5&6 GROUND FLOOR NAVDEEP MARKET PROPERTY #39 BLOCK-A WAZIR PUR RESIDENTIAL COMMUNITY NORTH 1100055. MY invoice number is i2010-11/[protected]. ITEM CODE[protected] CHIVA DELTA PLUS WALKY BLACK.. My handset stopped working on 4th Sep2011 before guarantee/warranty expired and when i went to them for a replacement on 5th Sep2011 i was told to come next day and they took my handset battery, and when i went t them next day i was told to come in another three days and then they will let me know wheather the handset will be changed or not as its not in stock. when a product is malfunctioning before its guarantee/warranty the company is bound to replace with the same model or the next new model or repair it, and that is the only number(PREPAID) i have as my landline which i cannot afford to change and keep it off for so many days. Kindly suggest me next step to get it changed.

Dear sir, my self mahaveer chobey customer of tata indicom. My complaint is regarding number deactivation, which was unfortunately deactivated, causing problem in SIM card. I had call number time to customer call they suggested me to take a new sim card and your number [protected] will be activated after one day after using the sim. But now they are saying that the sim can not be used because it was not working from last six months but i have be complaint several times and i asked complaint number but it was refused by the call center executives. Please clear this problem.

My Tata Indicom Walky No is[protected] by the name of G.Srinivas and I have been using since last 3-4 years under plan 349 and in this 100% discount on internet usage between 10 to 6 Am and I use internet between 10 Pm to 6 Am regularly but in last bill total usage charges was Rs.1348 and discounted bill adjusted was Rs.1186 and when i enquired about the following matter in customer care 121 on dated 27/8/11after 11 Pm the given customer complaint no was[protected] and he promised that You will be called by customer care with in 12 hours and u can clarify your bill from that executive but up till now no phone call was received by me as he has also taken my alternate mobile number [protected].

The main matter is after receiving the bill I have called number of times to customer care after their various formalities each time the customer care executive says that you will not get the internet details from the option you press that number again that number I was completely fed and when I shouted to customer care he told me that you will get revert call from customer care which I have mentioned above.

I have not paid the bill uptill now due to doubt in my bill and they are not taking any action for clearing my doubt.
Please guide me what to do.

Srinivas
[protected]

without consent prepaid balance deducted
Dear Sir,

This to inform you that today my tata indicom mobile no. [protected] balance was reduced by Rs 30 without my consent and when i try to complain the same issue with customer care executive Mr. Vikas he spoke very rudely and disconnect the call by saying that your deducted balance could not be refunded. It is so disgusting that without the acceptance of customer, how you people deduct the balance??
It was my humble request that please refund my Rs 30 as soon as possible as I had not given any request to subscribe any sms facility towards my number ([protected]).
I had also the complaint no. 335964 with Tata indicom but still seeking for my refund of balance.


Thanks&Regards,

Abhishek Singh Bhadauria



Dear Mr. Abhishek,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, as per your complaint our concern team verified all the records and found that no deducted amount in your account from last couple of days to till date.

Hence, we request you to provide us at which date, so we can do the need full.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected] am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.



Hi,

As per your request the date is 20th-Aug-2011 when my balance is deducted by Rs 30 and received a message from tata indicom that your request has been accepted where I had not given any request to subscribe any sms facility towards my number ([protected]).

I had also the complaint nos. 335964, 336049, 336056, 337128 but when I try to see what is the status of my complain nos then all the above complaint nos shows closed status without any conversation or resolving the above issue.
Complaint Search Form
Complaint Number
OR
Tata Indicom Number
Enter your Tata Indicom number along with Area Code
(E.g. [protected])
For Mobile (E.g. [protected])


Complaint Number Nature of Complaint Created Date Complaint Status Service Request Number
336056 Refunds 20/08/2011 PROCESSING

It is pathetic situation for me that you people don't have any courtesy or responsibility to discuss the issue rather then close the matter without discussing anything. It is not the matter of just Rs 30 but it just shows your services towards customer, how you people are irresponsible and disgusting.

Seeking your biased dicision on the above issue. I had also discuss the same issue with my lawyer he also advice to go into consumer forum for further legal proceedings and demand for compensation.

Therefore I again request you to kindly refund my deducted balance as soon as possible.

Thanks&Regards,

Abhishek Singh Bhadauria

Mob : [protected]

Dear Sir,

This to inform you that today my tata indicom mobile no. [protected] balance was reduced by Rs 30 without my consent and when i try to complain the same issue with customer care executive Mr. Vikas he spoke very rudely and disconnect the call by saying that your deducted balance could not be refunded. It is so disgusting that without the acceptance of customer, how you people deduct the balance??
It was my humble request that please refund my Rs 30 as soon as possible as I had not given any request to subscribe any sms facility towards my number ([protected]).
I had also the complaint no. 335964 with Tata indicom but still seeking for my refund of balance.


Thanks&Regards,

Abhishek Singh Bhadauria

Block the SIM of my TATA Indicom cell

I have lost my Motorola CDMA cellphone. I need to block my TATA Indicom prepaid sim card and give me the same number GPS sim card. i want to block my number coz to prevent miss use my number is [protected].

Please give SMS after blocking the sim card my contact No. [protected]

thanking you,
Vijay Khadtare
Cell [protected]

Respected Sir/Madam
I am Pijush Datta. My mobile no is [protected]. On 5th August 2011 a 'Star Chat' service has been activated automticaly from their end to my said mobile no. and balance was deducted (Rs. 30 approx.). After that on 19th August 2011(Today) Rs. 30 duducted from the balance of my mentioned mobile no. I complained to Customer care several times to take complain and requested for refund deducted amount for the said purpose, but they refused to take this complain.

So my huble request for your end to kindly look into the matter and kindly take necessary steps for refund the ducucted amount for that purpose.

Thanking you,

Yours faithfully
Pijush Datta
Mob. No. [protected]
Email: [protected]@yahoo.com

Pull down to refresh...
RE: Fw: Acc[protected] fraud~~M5021194Inbox
51 minutes ago
NodalOfficer.[protected]@tatatel.co.in - Dear Sir, Greetings from Tata Indicom! In continuation to our discussion & wi...
42 minutes ago
Show details
Prashant Baliga
to NodalOfficer.[protected]@tatatel.co.in
Since Tata indicom is taking no responsibility for it's salespersons actions, I am proceeding with formal police complaint against the concerned sales executive and the company.

I wish to have no further calls or any form of communication from your end. Any bill for your said "services" will be ignored. Any attempt to collect it will prompt legal action.Pls place this on record.

Prashant baliga
- Hide quoted text -




On Thursday, August 18, 2011, <NodalOfficer.[protected]@tatatel.co.in> wrote:
> Dear Sir,
>
> Greetings from Tata Indicom!
>
> In continuation to our discussion & with reference to your below mail, we wish to inform you that the as per the CAF copy the plan is correclty activated.
>
> For any further assistance please write to us at nodalofficer.[protected]@tatatel.co.in
>
> Thanking you,
>
> Siva Mallik
> Nodal Desk - TATA Indicom
> (V)
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:44:23.0
> To : "Nodalofficer.[protected]@tatatel.co.in"
> <Nodalofficer.[protected]@tatatel.co.in>
> Cc: null
> Subject: Fwd: Fw: Acc[protected] fraud~~M5021194
> [Note: Please don't change the subject for internal tracking purpose
> and immediate action.
> _____________________________
>
>
> Forwarding complaint as not resolved even after 8 days. Also
> simultaneously approaching consumer forum for damages.
>
>
> ________________________________
> From: [protected]@yahoo.com <[protected]@yahoo.com>;
> To: <[protected]@tatatel.co.in>;
> Subject: Fw: Acc[protected] fraud
> Sent: Sat, Aug 13, 2011 4:55:20 AM
>
> form copy as given to me is scanned & attached herewith.. pls resolve by
> 13th aug as is the deadline for the complaint.
>
> --- On Wed, 10/8/11, [protected]@yahoo.com <[protected]@yahoo.com>
> wrote:
>
> From: [protected]@yahoo.com <[protected]@yahoo.com>
> Subject: Acc[protected] fraud
> To: [protected]@tatatel.co.in
> Date: Wednesday, 10 August, 2011, 9:52 PM
>
> Your sales executive Santosh (mob [protected], [protected]) Sold me 10 gb
> unlimited plan ( speed to reduce in case 10 gb exceeded). The connection
> was activated on 23 July.
> However, correspondence from your end dtd 30 july (recd 5th aug) showed
> a 2.5gb plan with charges when limit exceeded.
> unlimited plan ( speed to reduce in case 10 gb exceeded). The connection
> was activated on 23 July.
> However, correspondence from your end dtd 30 july (recd 5th aug) showed
> a 2.5gb plan with charges when limit exceeded.
> I called up the sales executive and he suggested that he will speak to
> the customer care and get this resolved.
> After several follow ups with him when it was evident that he was not
> doing anything about it, I called up customer service myself on 10th
> aug.
> Meanwhile my phone connection was disconnected on 7th July citing credit
> limit exceeded, however net connection was not disconnected for reasons
> you will only know.
> My complaint against your sales executive has been registered as of 10th> aug -complaint number[protected]. The executive stated that 10 gb plan
> was not mentioned in the opening form and some scheme number is
> mentioned, whereas the copy that I have clearly mentions 10 gb tariff
> plan. My conclusion is that the sales executive fraudulently changed the
> details in the original form which he submited to your office, while he
> handed me the form with details that I discussed with him.
> My contention is:
> - I will not pay the outstanding bill of Rs1690 as I was using the
> unlimited
> plan.-
> You could also have disconnected the connection when the credit limit of> Rs 1000 was reached on the connection however chose not to do so.
> -Your company,TTML, is equally responsible for your agent's or employees
> actions.
>
> -I will shortly lodge a police complaint against the sales executive,
> and also against the company, being equally responsible for this fraud.
> this is so other customers are not defrauded.
>
> -I want my connection permanently disconnected as this incident has
> caused severe inconvenience and harassment.
>
> -I am not paying the outstanding amount, and the same can be recovered
> from your sales executive

MY COMPLAIN MATTER IS THAT
DEAR MADAM,
I am PRONAB BISWAS , subscribe of TATA INDICOM (my no [protected] ) since 19/01/2007 . Now I want to change my servi8ce provider (tata indicom to Airtel ) for my personal reason . First time I send a porting sms and I got a unique porting code TK 719999 which is valid uipto 25/07/2011 and expire . again I send a porting sms and I got a unique porting code TK263835 which is valid uipto 10/08/2011.but nothing happened. After blear send sms and valid upto 14/08/2011 AND I submit all my photo id & address proof with photo .But do not happened anything .
So I request to you please do something for my request, which I change my service provider.
Warm regards

BUT I GOT THE FEAD BACK MAIL FROM THEIR SIDE , THREE TIMES I SEND SMS FOR PORTING AND AIRTEL ALSO SEND THEIR REQUEST BUT THEY SAY "we have not received any request from their end."



Dear Customer,

Greetings from Tata Indicom!

We truly value our relationship and sincerely regret for the inconvenience caused.

This is with reference to your email dated 14-Aug-2011 regarding your Tata indicom number [protected]. We truly value our relationship and sincerely regret the delay in attending to your complaint. As per your mail regarding unable to port out, we would like to inform you that your porting code got expired. Hence we request you to generate new porting code and visit Airtel outlet as we have not received any request from their end.

We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.

In case you should require any further assistance in this matter, please feel free to contact me on:

Telephone no. :[protected]Nodal Desk no.)
Fax no. :[protected]
Email address : nodalofficer.[protected]@tatatel.co.in

Assuring you of our best of services at all times.

Yours sincerely,
Uma Roychowdhury
Nodal-officer - Kolkata




SO, I REQUEST TO YOU IF SEE THIS MATTER PLEASE DO SOMTHINGS FOR ME .
WARM REGERDS PRANOB BISWAS


DATED 16/08/2011
RABINDRA COLONY ,WARD NO 1
KALYANI,NADIA ,741235
Mobile [protected]

This is the second time am logging a complaint for the useless and worthless Tata Indicom Broadband Internet Service. My internet was disconnected for almost a week and after numerous complaint the engineer took the efforts to come at my place and check the problem. And what i found was the cable was having some problem instead of the rains and i was asked to change the ethanet cable coming to my home. And guess what "I have to PAY for that thing." That might cost me around 1500. Why should i pay for this thing? Why? And if i don't pay the money i wont be able to get my connection back and the money which i payed is wasted.
Instead o[censored]sing the internet connection for years this is what they expect from me? To pay for this thing? Its more than useless for me to pay them instead of which i can get a new connection with the same amount of money. If i was supposed to pay then why did they ask us to pay the installation charges at first?
Its my request to consider this complaint and if possible sue these people on the basis of demanding money for the cable the second time which is not my lookout.

My user ID is meghrao and i am using Tata Indicom Broadband internet service for a couple of years. And i must say that the service provided is very inadequate. Even nearly a year ago my net was disconnected and instead of logging complaints to the customer care the internet wasn't connected for a month. And i had to escalate the issue to make my internet work instead of paying the money.
Now the same thing is taking place, my net is disconnected and instead of logging numerous complaints the engineer is least bothered to come and fix it up. Its very irritating at times when you need the internet service and you have to go out to a cyber cafe and do it up instead of paying so much of money. The complaint number given to me is 13889116 and it has been given to me nearly 4 days back saying the engineer will fix it up with in 24hrs. I even called up again but still no one is bothered and no one cares, is this the service one gets using the internet service for years.
Even a few months ago i called in the engineer to switch my internet from my desktop to my macbook. It was very necessary for me to use the internet connection in macbook for updates and various purposes. But when the engineer himself came in what he says is, "I dont know how to connect the internet in a macbook." I mean what are you serious, why is he the engineer then and yet till date i am unable to connect the internet to my macbook.
The service i am experiencing is so not tolerable anymore. So please, i request you to consider this complaint.

I have been a 'priveleged' (as they say) customer of Tata Indicom Vsnl from the year 2006. Quite frankly I had never selected this ISP, it so happened that my original internet service provider which was 7 star (very satisfying service) was taken over by VSNL which in turn partnered with Tata Indicom.

Though their speed is good, their technical expertise and service is pathetic. And the irony of the fact is that it is a company whose main business is communication, but their employees do not understand what the customer is saying. LOL.

This year I had been having a lot of problems with connectivity so much so that I had to complain every weekend. And as usual the Mumbai team the filthy lazy lards that they are took their own sweet time to resolve my network issues. And I believe they have elfs working for them because the technical team always calls and says the problem has been resolved, miraculously, only But this time, they have gone overboard.

I complained of no internet connection on 8th of July and to date there is no connection. And despite hundreds of calls (I am not exaggerating here) and repeated mails, they say I am not eligible for refund. They oh so standardly quote "We regret the inconvenience caused to you". Regret?? , they are cheats and do not deserve to be in business. First they take your money, then give you an internet connection that goes on and off at its own will (if you please) and if you demand a refund say they cannot, we have to use up the balance. Catch-22 you see! If you have no connection how the hell are you going to use up your balance. But no, they will not give you internet connection and neither will they give you your money back.

[censored] YOU TATA INDICOM VSNL!

I had ordered let's rock plan of TATA Indicom on my number almost 15 to 20 days back.
Under this plan the call charges are 20p/min.
But TaTaIndicom activate pay per paisa plan with call charges of 1p/sec.
I have been following up with them for past 15-20 days to correct their mistake.
I have also logged in complaints 320994 and 321711 for the same on their site.
But they have not done anything to fix this.

Also for past 15-20 days their call center gives lame excuses that system is unavailable and they cannot check my account status.
They are simply harassing me.

Refer attachment for all plan, tickets and charge details.

I had applied for a port to TATA INDICOM from AIRCEL POSTPAID on 22/6/11 of which the UPC was DM148225 and the CAF no[protected] at TAT INDICOM GALLERY in Goregaon East, Mumbai. I had followed up on the same with Aircel who denied recieving a request for the same. I also checked with their Appelate authority who suggested me to check with Tata again. If i call the goregaon store which is approx 20kms from my place they just recieve the phone and keep it aside and then hang up. Due to which I spoke to TATA INDICOM NODAL OFFICER who confirmed that the request is not sent to Aircel, infact the request was not logged in. I was told by tata executive not to make outgoing calls till MNP is done due to which i have not used the number for more than a month and I have to pay Aircel the rental. The Tata Nodal Officer cannot help me in thisd matter and suggests me to do the whole process again.
I want to know who will bear for all the inconvienience caused to me. Sorry to say that employees in TATA INDICOM are all careless.