Tata Indicom Complaints & Reviews

Hi I am Rema from Kerala . I was using tataindicom datacard from 2009 april to 2010 (internet telephone no [protected]).in chennai . I have not been able to use the net connection since Jan 2010 and this was also brought to their notice . When I enquired, customer care guys told that they were asked to disconnect the number and hence blocked by someonelse. The response from tataindicom service end was very poor.They didn't even turn up to solve the issue till now. But evey month they were sending me the bill. why should I pay the bill for a blocked number? Till december I have done the payment.Even for that Jan month payment they can deduct from the initial deposit and permanently disconnect.Keep on sending me the mail for the bill payment. Without using any internet why should I pay the bill for a blocked number

Hi

Last year I took a reliance broadband advance rental connection (A/c No[protected] for which I placed a disconnection request on 22 Sept, 2010 and I got a confirmation mail from Mumbai Nodal Officer on 26th Sept that my connection will be disconnected within 7 working days and i have to pay a 7 days extra bill on pro-rata basis.

As it was advance rental 4 month plan, and I paid amount in advance, so I am not supposed to pay anything at the end. But I am liable to pay extra amount on pro-rata basis as suggested by Mumbai nodal officer.

As per their reply, my broadband was disconnected on 1st October, 2010 and docket number for the same is[protected].

But after that I am repeatedly getting calls to pay a bill of broadband.

In every call I tell gave them the request number[protected], according to which my broadband was disconnected.

Now I took new broadband from TATA with account number[protected] and after two days they suspended its line.

I called out customer care & I came to knew that in order to continue I have to pay my previous broadband connection bill of 1800/-. After continuous discussion, customer care told me that it is not a broadband bill, its a landline bill which I have to pay. I never used that landline. And then they told me that I had to put separate request for disconnecting a landline, which they have not mentioned anywhere.

On their work-order also, they have mentioned customer care number as - [protected] and they have not mentioned any different number for landline.

Customer care agreed that due to some issue from their side, the bill was not delivered to me.

I am harassed from the service they have provided. I & my wife do some part-time work on internet and we had suffered a lot by their discontinued services.

What TATA does is that while giving a broadband connection, it gives a free landline connection also- which they says is necessary. Landline provides free incoming and paid outgoing. They provide broadband, modem and landline under one account number- & my account number was[protected].

As I placed a request for disconnecting account number[protected], so they should have disconnected my landline also as every stuff they provide comes under single account number.

Now I am really helpless, as they are forcing me to pay the outstanding landline un-liable bill otherwise they will not start the suspended line.

Please help me !

Regards
Gaurav Sharma
[protected]
Pune-

I have taken internet connection in the month of May 2009 form M/s. Tata Teleservices Ltd. I have reqested to M/s. Saakar Teleservices (Authorised Agent) to cancel the connection on 16.01.2010 vide request No.[protected] as the services was not satisfactory. However, they did not cancelled the connection till the April 2010 and served three biils for Rs. 99/-, Rs. 1869/- and 547/- respectively. I have paid bill amount of Rs, 99/ under receipt No. 19405711 dated 22.03.2010 for the period 30.01.2010 to 26.02.2010. I have repeatedly requested to the their authorised agents that I have already applied for cancellation of connection and also lodge a complaint to the Nodal Officer of said Company on 08.04.2010 . Now they issued recovery notice No. SC/VAPI/MAR/043 without taking any decesion of my complaint dated 08.04.2010. My E-Mail address is [protected]@rediffmail.com.

Dear Sir/Madam,

I am having my prepaid connection of Tata Indicom Walky wide no[protected],
My instrument is dead & I want to upgrade it with new one, I visited all Navi Mumbai & Kalyan-Dombivli True Value Hub for get a new instrument, this is bad service from Tata Indicom that they dont have a new stock for replacement,
My landline is dead and I am unable to use, regarding the same I mailed to Tata Indicom Customer care/ Nodal officer, but no use.

Regards,

Anant Kadam

respected sir,

My Name is Surya Pratap and I am old customer of tata indicom . on 2008 i have take the scheme tata to tata unlimited free to 2013. but company withdrawal this facility before the time with out infrom to me. i was speak to customer care but they also told me ur services has been withdrawal . kindly solve this issue. my mobile no is [protected]

Dear sir,

Account no., [protected]

Reference of complaint : Letter Attached.

Please find attached the letter with this complaint i recd end of February from Tata tel.

I am trying to explain the problem at cs helpdesk <cs.[protected]@tatatel.co.in> but because everytime theirs somebody else who replies, i am not getting the issue resolved. Sometimes the service assitant says, your acount has been disconnected , sometimes, you need to pay as the acount shows. I am totally confused and am really totally dissatisfied with this tata indicom acount and the bill i have recd.

what i recd from Tata helpdesk and tata helpline,is, your acount is already disconnected in

My Actual complain is

[protected][protected][protected][protected]

Reference No : SETPRO/Feb11/15313

Account no:[protected]

Dear Sir,

some 5 days back, I have recd a notice asking to pay Rs.205 and saying. regular bills have been sent to me and also regular notices.

Pls note, i havent recd any bill or notice before.

The last account i used was billed wrong because of the mistake done by TATA employee by marking my plan as something else instead o[censored]nlimited plan. He agreed the mistake and cleared the account by himself.

I am not at all responsible for the bill generated and hence i am not willing to pay this.

Pls have it confirmed with your tata indicom office in Ichalkaranji. The name of the person was Mr. Pradip.

You can check my application form, i had asked to make it as unlimited but he activated it as some other plan.

This problem already created a big trouble for me a few months back and i dont know why, i have again recd a letter.

I have also launched online complain for the same thing : complain no .249561 and 252588 on your wesbite. I didnt recd any reply as yet.

I hereby request you to kindly make the correction and confirm.

You can call me on[protected] to have a word.

Would appreciate your prompt reponse and favorable reply.

Hope for your cooperation.

Thanks with Regards,
Abhishek

[protected][protected][protected][protected]--

WHY HAVE I RECEIVED THIS BILL WHEN THE ACCOUNT HAS BEEN ALREADY DISCONNECTED BY TATA EMPLOYEE WAY BACK IN SEPTEMBER:

Kindly waive off this amount and kindly confirm, so that i dont have future problems

Regards,
Abhishek

Hi

My self Sandeep Kumar and my complaint about the mobile service provider named-Tata Indicom.We are using a prepaid mobile no- [protected] .As of now our phone outgoing has been closed from Tata Indicom as they require the ID proof for that.We have submitted the photo & ID proof for its re-verification and from Tata Indicom we recieved a 72 Hrs time to activate the outgoing facility on this no.

But still we are waiting to activiate the outgoing facility from Tata Indicom.The outgoing has de-activited since 15-20 days.

So pls look into the matter and do the needful against such cases as soon as possible.

Thanks & regards,
Sandeep Kumar

Hi,

Instead of solving my pending complaint with the company, the company has send me a notice thru an advocate to take civil /criminal action against me .....

ALL the staff of this company is arrogant, indecent, un-educated who are in VIMAN NAGAR, PUNE and the CALL CENTER PEOPLE. THIS KIND OF SERVICE THIS COMPANY PROVIDES TO ITS CUSTOMER WHO REGULARLY PAY THEIR BILLS ON TIME.

So, i am writing the complaint as a resort that my grievance will be heard that how TATA INDICOM tortures their customers. Please refer below my grievance details as under:

Quote:


Subject: Fw: SERIOUS COMPLAINT AGAINST COMPANY FOR CHARGING WITHOUT INFORMING TO CLIENT ::STILL NOT SOLVED
To: nodalofficer.[protected]@tatatel.co.in
Date: Sunday, 26 December, 2010, 4:51 PM

This is to further inform you that despite writing below attached Complaint .... NO CORRECTIVE ACTION HAS BEEN TAKEN FROM YOUR END TO HELP ME OUT OF THIS SITUATION.

Ms Kirti called me on 15/12/2010 in reference to my below email .... assuring me that the things will be taken care of & gave me request number[protected] that my plan will be changed to 599 Unlimited w.e.f. 21/12/2010 (2) reversal of all the downloading charges except the monthly rent.

But when i called the customer care on 24/12/2010, Mr. Sagar (customer care executive) informed me that the 599 Unlimited Plan has not been activated & the request number[protected] status is closed with no comments. So, he gave me another request number[protected] for changing my existing plan to 599 Unlimited Plan but he took no request for reversal of charges saying he is not aware of the issue.

I have reced my Dec 2010 bill of Rs. 2,337/- .
It would be my utmost sincere request to you is to reverse all the charges except the monthly rent based on my earlier email attached below for your ready reference.

Hope that at least this time you will take Corrective Action by reversing the charges and changing my plan with immediate effect instead of false assurance.

Thanking You in advance for your full co-operation & Support.

Thanks,
M S

Subject: SERIOUS COMPLAINT AGAINST COMPANY FOR CHARGING WITHOUT INFORMING TO CLIENT ::
To: nodalofficer.[protected]@tatatel.co.in
Date: Sunday, 12 December, 2010, 5:35 PM

Hi Mr. Dey,
Hope you are in good spirits.

My Account Number :[protected]
Request Numbers :[protected] &[protected] dtd[protected]


I am a customer of your tata broadband internet service in Pune and i am using this service since aug 2010. I am writing this email as the last resort left with me before i move to Consumer Court .....please do not take this as threat but as a SERIOUS GREIVANCE OF A TORTURED CUSTOMER OF YOUR COMPANY.

On[protected] @ 2.30pm i have called your customer care to change my plan from "DSL DS209 BIZ COMBO 666 PLAN" to " 499/- [protected]@ 256kps " reference number of the same is :[protected] & also permanent disconnection of the landline the reference number of the same is[protected]. The then customer care executive told me that the same will be implemented w.e.f[protected] i.e. from the next billing cyle.

On[protected], in the afternoon i recd a cal from your customer care stating that my internet unbilled usage is Rs. 4,595/- & my plan still continues to be earlier one i.e. COMBO 666PLAN & @ 22.22pm i called your customer care & spoke to Chetan (one of your customer care executive) who told me that even though i have requested for a change of the plan the same has not been changed the reason given to me " 499/- UNLIMITED PLAN is not available in your area " ....... & when i asked that person Y has this not been informed to me that you cannot change my plan the reason given to me is very absurd & non-sense that " ITS NOT COMPANY POLICY TO CALL THE CUSTOMER "

My question to you Mr. Dey is when the plan cant be changed ......HOW DO YOU EXPECT ME TO KNOW THAT MY PLAN IS NOT CHANGED UNLESS I AM INFORMED OF THE SAME?

Its my sincere request to you is to resolve my matter asap & to nullify the full unbilled amount from[protected] onwards .....

Else be assured that neither i am not going to pay any amount from[protected] since the same has not been changed as per my request nor the same has not been intimated to me that my request cant be implemented.

I, request & expect full co-operation and support from your end to resolve this matter asap.

Looking forward for a very positive & favourable response from yourself.

Kind Regards,
M S

Unquote:

(I have removed my name and my email id having my name to protect my identity on the internet)

refund of data card
I want to return Tata photon plus wifi data card to TATA indiacom. Reason is speed is too slow. Frequently it gets disconnected I have complained many times but their service executive came once and his explanation is not dispointing. As per specification speed should be 3.1 Mbpsbut speed But we get is less than 126 kbps and most times less 44kbps and as low as 12kbps
Tata company is painting a rosy picture for the public consumption. Public get misguided by their advertisements Govt should bring some legal measure to ensure their tall claims are actually met incase of their failure the product should be taken off from the market so that the naive public is not fooled

A.Thirugnanam
Coimbatore -641004

Per Tata Indicom below advise, today I again register a fresh porting request, which is as follows:

Dear Customer,
Your Unique Porting Code is TD479961 which is Valid
upto[protected]. Thank You - TATA Indicom[protected]:18:29AM

With this porting code, I re filled all the forms and submitted all necessary documents at vodaphone store.

I need Tata Indicom assurance that my porting request will be approved this time, without any further harassment.

[protected][protected][protected][protected][protected][protected][protected]---...⇄
My name is Ravinder Singh from Delhi and I am using Tata indicom CDMA prepaid number [protected] from more than 2 years. Recently on 3rd Feb 2011 I made a request at Airtel for MNP, and on 8th Feb 2011, I got an sms from Airtel that the your porting request has been rejected because the unique code is not matching with the donor allocated porting code. I again made a request for unique code on same day. This time a got an sms from Tata indicom that your unique code TD544682 is already exists and which is valid till 18th Feb 2011. On 9th Feb 2011 I again go to Airtel and refill all the forms pertaining to MNP. Within a few days My porting request had been turned down again stating the same reason that unique code is mismatching.

Since my unique code TD544682 was valid till 18th Feb 2011, I thought there could be some technical fault thats why my porting request was not approved, on 19th Feb I regenerate a fresh unique code TD981734 and went to vodaphone for porting. Few days later on 25th Feb 2011, I got an sms from vodafone stating that porting request had been rejected by your current operator due to the unique code does not match the donor allocated unique code for this number. I tried to log a complaint in this regard at Tata customer care, but they refused to provide me complaint number or docket number. I also write an email to Tata indicom's Nodal and Appellate Authority but till now nothing has been done in this regard.

It is now evident that Tata Indicom is deliberately rejecting my porting request by stating the wrong reasons and trying to retain the customer by this cheap practice. I am very annoyed with this harassment and need compensation from Tata indicom and going to take a legal action against them. Since I have very very strong evidences against Tata indicom, I hope consumer court will definitely help me to provide me releief.


8 days ago by Customercare [send email]
Dear Mr. Singh

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that your porting request has been rejected as the given unique porting code (upc) was incorrect, hence, we request you to register a fresh porting request.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Sir,

I had a PCO in vivekannanda road of Tata indicom shop name "Gupta Medical". But now I have stopped the PCO and all equipments, machine has been returned back to Tata Indicom office on 20th July 2010. Still I have not get my caution money of Rs. 6000.00/-. I have called the Tata indicom centre but no one give me any confirmation. My accont. no. is
[protected]. Del no:[protected]. Pls return my fund as early as possible.

With Regards,

Pradumnya Gupta

sir,
with due respect my i want to say that my cell phone hasbeen hang and i have very important no.om that cell
therefore i request u to plzz send my call history of no-[protected] on my e mail [protected]@gmail.com
thanking you
yours faithfully
kritika jamuar

Sir / madam,
I have mobile number [protected] (post-paid). As a premium customer, i got an add-on number [protected], for which calling between these numbers are free. But when i connected my SIM for calling , message came "number does not exist".
Next day i made complaint to company. They said "number is allotted to other person".

As i was paying regular rent for [protected], but still they deactivated my number with my permission. As i distributed this number more than 1000 people for which I am bearing LOSS in thousands.
So, please I request you to allot me my number back as soon as possible.
Thanking You.

Your's Faithfully
Harsh Waswani
Mob.-[protected]

I wanted to shift a mobile number from vodafone to Tata indicom using Mobile number Portability, they asked me to generate UPC code which i generated and gave them on 08/02/2011, they promised me that MNP requests are entertained within 7 working days and UPC code generated is valid for 15 days, however till today that is 03/03/2011 my MNP is not activated and everytime i go to their store at Gurukul Road Ahmedabad, the store incharge Mr. Dutta asks me to come after 2 days, i even had a talk with Mr. Chandresh Rathod their team leader and One Mr. Varad Chhaya, a senior officer in the company but everytime everyone says that although there is no problem in any of my documents and application but it will take some more time. All my efforts have been in vain as nobody in Tata indicom is ready to solve the issue and now i even fear that UPC(a one time code) code's validity would have expired. Please help..

I have applied for mobile no .porting from Tata indicom cdma prepaid to Airtel on[protected] and received porting code as TR913166.I also got message from Tata company about processing my request.I also submitted my document to airtel.Now after 15 days my numbers not changed.I talk to Tata officials they say fault is from airtel side and airtel official says it is from tata side.
I request in this forum to consumer complaint official that what i should do?Should i sue Tata in consumer court or there is provision to complaint in institution like TRAI or some thing else .I faded out now i want to do some legal action against these companies who made joke of TRAI regulations and joking with customers .Plz. advise.
Dr.Rajesh Parashar
78/PHED COLONY NAGAUR(Raj.)
Email.[protected]@gmail.com
Mobile no.[protected]

I m facing lot of problem for the last one month.
My Tata indicom sim goes dead, i went to the neariest tata care for replacement.
They provide the sim in one month. After this the number activated in two weeks.
Then after starting the number, now they disconneted my outgoing calls without intimating me about this. After two week i got the sms for submitting the documents.

I m using this number from last four year. I have already submitted all the necessary documents when i purchase this number. Now they again need documents.
If the company lost my documents, then its not my fault, it is his duty to store or preserve the documents properly.

Now i want that my tata indicom number will start as soon as possible.
My tata indicom number is [protected]

After getting the response in comments from tata indicom just after posting my previous complaint (http://www.consumercomplaints.in/complaints/tata-indicom-c530135.html) I am still waiting to see when Tata Indicom would kindly revert. But till now no positive step has been taken with my complaint and none of the tata indicom employee contact me after that.

It seems the "Tata Indicom customer care" is posting here the condolence comments only and do nothing not even intimate the other departments or the nodal officers about the complaint. Or may be they intimated this to the other departments and the nodal officers and they are not working on that.

Today at 12:38 p.m I got the same warning message at [protected] from Tata Indicom.

God knows what is going on there?

--
Regards,
Abir Roychowdhury

This is very much disgusting to get the mail from Tata Indicom stating that even after not solving my problem they are closing the Complaint Request assuming themselves they have solved the problem.

The mail goes here :

[protected][protected][protected]-----
From: <[protected]@tatatel.co.in>
Date: Sun, Feb 27, 2011 at 6:58 AM
Subject: Complaint Request Closed
To: [protected]@gmail.com


Dear Mr. Abir Roychowdhury,

Greetings from Tata Indicom!

This is in reference to your complaint number 251980 regarding your Tata Indicom number [protected].This is a confirmation that your request has been resolved.

We deeply regret the inconvenience caused to you and promise to provide you with superior and eminent personalized service.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. You may also write to us at customercare.[protected]@tatatel.co.in

(You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.)

You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Thanks and Regards,
Baburaj S
Customer Care KOLKATTA
Tata Teleservices Limited
Ph: [protected]


******* This is a system-generated mail. Please do not reply.*******

[protected][protected][protected]-----

Cant understand how the Customer Care and the Nodal Officer become so irresponsible that without confirming from their customers whether their problems have been solved or not they send system generated mails like this.

I am very much dissatisfied with the customer care for a long time and now the Nodal Officers join that list. After all "Birds of a feather flock together".



--

Regards,
Abir Roychowdhury

I believe it is useless because may be this mail will be not read or if it will be read then after that it will be thrown in trash. I m a simple man who is working as a asst. branch Incharge in a Kolkata based company which office has been recently opened in Gorakhpur. I news has been come in my knowledge that a few people are involve in criminal activities and making fake trade license, letter pad,stamp of my company and they took five CUG postpaid connection from TATA INDICOM on the name of M/S Rose valley. I informed that telecom company to close those nos. with immediate effect but the officer who was sitting over there said company can’t close the connection till outstanding bill will not be clear.My ques are:-

1. If any mis-happening will be done then who will be responsible?
2. In trade license no of employees shown ZERO then how the CUG connections were issued?
3. In AV(Address Verification) two times shown negative then how the numbers were working?


Our police and media both don’t want to disclose any matter before happening because media will not get any mirch masala in that and there TRP can’t increased. After happening all the channels will show how active they are? Everyone showing that news as a breaking news and their reporters put their life on their palm to show that news to aware the public but before that where they live? As it is our police department fo the same thing when a man go to register a complain they will not lodge the complain but when any mishappening will be done then they awake. If both will active atleast 50% then crime rate will come down 100%. It is not a joke if I had power I could prove it.


I hope may be anyone pass this message to other person than revolution will come in our country.

Amit Ojha
[protected]
4.

Dear Sir/Madam,
My father submitted Tata Indicom handset/equipment (Post paid number :[protected] on 9th Nov 2010 to your Bistupur True Value Shop (Hindustan Building) and received the return note also ( Ref No.40072 dated 9th Nov 2010).

He was supposed to get the security deposit of Rs/- 1500 submitted @ the time of connection and additional amount of Rs/- 69 (paid extra). But, still he hasn't received the same.

Everytime we are contacting someone at you end,we are given new deadlines or our call is sent to a new person who further delays the matter.

In this regard, my brother had a discussion with your nodal officer at Jharkhand, Mr.Vijay Kumar Mathur also(copy attached), but of no use. I have personally talked to Mr. Kundan Gupta,Ms.Sweta Sinha and Ms.Bina at Jamshedpur LL numbers[protected] &[protected],but this has lead to new deadlines only.

I hope, the money will be paid asap with proper interest.
Regards
Prem Kumar
[protected]

copy of aforesaid mail.


On Fri, 28 Jan 2011 17:29:53 +0530 "Nodalofficer Jharkhand" Nodalofficer.[protected]@tatatel.co.in wrote

Dear Mr Sneh,

We regret inconvenience caused to you.

With reference to your mail, we would like to inform you that below complaint has been forwarded to the concerned department; we are working on your concern & will get back to you on the same at the earliest.

Anticipating your co-operation in this regard.

Forassistanceon any other matter,please callour 24x7 CallCenter:

1. Postpaid - 121 from your Tata Indicom number or dial [protected] fromany other number.

2. Prepaid - 12524 from your Tata Indicom number or dial [protected] from any other number.

3. Pay Telephony- 1281 from your Tata Indicom number or dial[protected] from any other number.


4. Data Card & Photon customers[protected] from any phone.


You can also email us at :customercare.[protected]@tatatel.co.in


For faster & better processing of your requests you canalsoregister & manage your account at www.tataindicom.com.

You can also get in touch withme on[protected].

Thanks & Regards

Vijay Kumar Mathur

(Nodal Officer- Jharkhand)

Fax no.[protected]




From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Friday, January 28, 2011 2:58 PM
To: Nodalofficer Jharkhand
Subject: Security Deposit not received after 2 months of time also


Hi Vijay,


I have submitted my Tata Indicom handset/equipment (Post paid number :[protected] on 9th Nov 2010 to your Bistupur True Value Shop (Hindustan Building) and received the return note also ( Ref No.40072 dated 9th Nov 2010).


As per your customer care executive, I was suppose to get the security deposit of Rs/- 1500 submitted @ the time of connection and additional amount of Rs/- 69 (paid extra). But, still I haven't received the same.


After that, I called your customer care on 14th of Jan 2011 for update and they said, I will get my money back on or before 27th Jan 2011. Which didn't happen as per the commitment.


As per my today’s discussion i.e. 28th of Jan with your customer care executive, he said this issue will be fixed on 31of of Jan. Request you to please look into the matter and help me.


Please find the important information regarding the above issue.


1. Date of submission of handset: 9th Nov 2010/ Return Note Ref No.40072 dated 9th Nov 2010


2. Connection is on the name of : Mr. D. S. Choubey


3. 1st call to your Customer care : 14th Jan 2011


4. Complain number provided by your CC agent:[protected]


5. Second call to your customer care : 28th Jan 2011.


6. New date provided by your CC agent : 31st Jan.


Note : This issue is open from more than 2 months and I need your support.


As per my discussion with Swetha Sinha today on[protected], I came to know that my connection is still not disconnected because my Tata Indicom Handset is not received by you.


Thx,

Sneh.