Tata Indicom Complaints & Reviews

Dear Sir,
I m facing lots of difficulty regarding no responce from suppier side
(Tata Indicom).
I had send a mail to the supplier on 12th FEB already but there is no responce Still now
Please do the need.

Please find the mail which i have send before below.

To,
Nodal Officer,
Tata telecom,
Delhi.

Sub - Provide the right information to the customers in a single time

Dear Sir,

I (Shaleen Arora - [protected]) am facing lots of difficulty regarding bill generation and wrong information form customer center (delay in service).

I am taking plan o[censored]nlimited 950 from 9th January (Tata Indicom's Retail Store, Sahara mall Gurgaon) and the information giving to me that the 200 rupees discount giving to me every month (By Mr. Gaurav).

But when the discount not activate (through Tata Toll free customer center information) till Feb starting than I visit (5th Feb) to Tata Indicom's Retail Store of Sahara mall again and discussed regarding this issue, than the one executive says that, Sir sorry there is a mistake from our side

We are just start your discount scheme in your account and you are facing no problem regarding this in future and also you avail the full month discount of February month.

But I m not avail the discount for the whole month and avail only from 5th Feb to 8th Feb (only 25 rupees).

Please suggest the right source to get the information regarding any issue of tata telecommunications

Please do the needful and revert back to me my full month discount otherwise I am taking help from Related Govt. sources.

Thanks & Regards
Shaleen Arora
+91-[protected]

To Whom May It Concern


Dear Sir,

I would like to draw your kind attention to the following facts.

1) I had taken a CDMA connection of your company under number[protected] alongwith a handset model no Huwaei C 2901 on 6th of February’10.
2) During the month of January ’11,I started facing network issue as such I lodged a complaint at your customer care.
3) Your JE Mr manish came to my place and informed me there was no network issue and there is some wrong with the handset and I should get my handset repaired.
4) On 1st or 2nd feb I had send my person to authorized service centre for repair-ing my handset.but they said either I should bring my handset after a week or if I give my handset to them it was not possible for them to deliver back before 10 days.
5) As such I asked my person to go to your I Care centre where they too ex-pressed their inability to help out.
6) WARRANTY PERIAD OF MY HANDSET LAST DATE BEING 5th of February.
7) So on night of 5th February I decided to port out from your network and send a message to 1900.
8) On 6th February morning I received a call from your KOLKOTA back hand team where the executive requested me not to port out and replace my hand-set by 7th February.
9) Again on 7th February I received a call from your nodal officer Mr Angshu-man.He informed me that one of the person from tata indicom is coming to my place to collect the handset.
10) At around 11.30 one of your JE Mr saurav came to my place and took the handset from me along with all the original papers (Purchase bills) etc.
11) Now till 10th of February morning there was no reply from yours end.
12) At around 12 or something like that I received a call from your back hand team from Chennai and they asked me to collect the handset from the service centre by paying Rs. 650/. (NOW DOES ANYONE HAD THE RIGHT TO ASK ME THE SAID AMOUNT).hearing this I took your nodal officer Mr angshuman on conference.He too asked me to collect the hand set from the service centre and the amount of Rs 650/ would be waived from my bill.NOW am I begger that your are going to waive off){now the question arises due to you peoples my phone was switched off and is still switched off}[I was porting out from your network but your peoples requested me not to port out and provide me a new handet]
13) I talked with one of your area supervisor Mr Nitul on 10th of febraury.
14) He requested me to give 30 minutes times and he would solve out my is-sue.But there was no response from his end.I have called him several times but of no use.{YOUR COMPANY ENGAGES THESE OF KIND OF PER-SONS FOR HANDLING CUSTOMERS ISSUE).


THIS SHOWS THE STATUS OF YOUR COMPANY.NOW I HAVE NO OTHER OP-TION LEFT BUT TO APPROACH PROPER FORUMS FOR MY RIGHT.

Beside the issue there are couples of issue too which provides ample proofs of manipulations on end of your company and documentary proofs will be presented on appropriate time.

As I know my rights and I am fighting for the right only.

I WAS PORTING OUT.THE COMPANY REQUESTED ME NOT TO PORT OUT BY MAKING FALSE COMMITMENTS.

Sunil Singhal
House No 45A,1st Floor
Narayan Nagar,KanakLata Road
Kumarpara
Guwahati-781009

No ID verification form are NOT available at TATA Indicom’s Darya Ganj , Delhi for last 2 days and my number is not working since last 2 days.


Respected sir,

I, Mohd. Zubair, a legal professional at Delhi High Court, got disconnected my tata pre-paid phone’s sim vide no. [protected] since last three days and due to further ID verification from the said cellular pre-paid services, apart from it ID verification forms are not available at Tata Indicom’s Darya Ganj, Shubhash Marg, franchise after 1 p.m. fortunately, I have submitted ID form in said outlet. The staff of said franchise never more so their behaviour and conduct is so ruthless, reckless and unparlimentary.

Being disconnection of said Tata service and not I have suffered professionally a lot and such losses to me are irreparable. Further the attitude and attire of said franchise with stupid and rubbish excuse caused uncounted mental trauma and pain to me..


Mohd. Zubair Advocate
916, GALI MOCHIYAN, HAVELI AZAM KHAN,
CHITLI QABAR, JAMA MASJID, DELHI-110006.
Cell No. [protected], [protected]

Hello

I have a been a Tata indicom customer and have applied for porting my number to Vodafone. I have submitted the required documents to Vodafone along with the UPC code on 27th January 2011.

Its been 16 days now and the porting has not taken effect. Vodafone care says Tata indicom has not given approval for the same. While Tata indicom says the approval is done and says to ask Vodafone customer care as to why the number is not ported.

My tata indicom number is still active.

Contact Number : [protected]
UPC : TM325693

Dear Sir,I am using Tata indicom mobile since 2006 and now a days i am facing a problem of outgoing calls. when we call to any number even Tata indicom's no like 12525,12526 etc then it announce that "The number you have dialed is not correct ,please check the number". I am facing this problem since 2 weeks. And i called much time customer care no 12524 then nobody help me. Some executive disconnect my call or some executive make a lame excuse that our system is not working now. Please call me later,

I am calling continuously but nobody wants to give any proper solution. And when we call more for resolving this issue then computer announce this message that please visit our outlet and write us on customercare.[protected]@tatatel.co.in.

I wrote on above mail id but i am not getting any reply. What's service? i think nobody will believe on this type of poor Tata indicom service. This will my last step for getting solution, if i will not get solution then i will change my service provider.
For my more detail please call on this number [protected] (Etawah U.P.)

Hi ! Dear tataindicom, Hello sir,i need your help because recently some body stolen i had sim purchesd 3 year old but tata indicom call center said your document not redy or wourng . i am verry sorrow . It has 67 rupees balance so i request you sir could you please block my mobile outgoing call. I hope that it will done only by you and also could you send the information of my mobile where it is to send to email i am waiting for your email...my emsil id -newgames.[protected]@gmail.com and my name is deo prakash my mob no-[protected].
i request to u my mob do start my docoment will be deposite tata indicom office. thanking u

sir/mam

yesterday i got my mobile no.[protected] recharged through net banking fr RS 54/.yet their is no balance added to my no. the transaction has been although done as there is deduction of the amount from my account. for details my transaction id is IG40342988,cca avenue through SBI. customer care is not ready to register the complaint and callous too.kindly take action and add the balance into my mobile.
regards
lokesh dhiman

This is with reference to my concern regarding payment posting of DEC.'10' Rs.1201.00.
Sir, this is for your information, i have been already payment of Rs.1500.00 on 10th Jan'11' by online payment on tata indicam site, and i have received conformation by SMS through TM 121,my transaction id is : MCIT[protected].
Sir, but twice amount Rs.1500.00 have been debited from my account.and conformation massage received one.
Sir, i requist you please check it and take immediate action as soon as possible.
Statement of creadit card, received by 17 Jan'11'.
Sir, Regarding this complain i have been many time inform by Mail, Telephone & Service Center, But still no any action has been taken from tata indicom site.
I am sending attachment of mail & credit card statement.
I am pasting mail copy.


[protected] Forwarded message[protected]
From: Saurabh Ranjan <[protected]@gmail.com>
Date: Wed, Feb 2, 2011 at 2:24 PM
Subject: Re: Reminder - 2 Reponse from TATA Indicom~~M3510658
To: customer.[protected]@tatatel.co.in, customercare.[protected]@tatatel.co.in, tataindicom.[protected]@tatatel.co.in, kanson.[protected]@gmail.com
Cc: saurav.[protected]@jbm.co.in



Reminder - 2
As per your commitment regarding my complain, till time not resolve my problem.
Why are you not take any action regarding my complan???????????????????????????

my alternate contact no. - [protected].

Regards
Saurabh Ranjan


On Mon, Jan 31, 2011 at 5:29 PM, <customer.[protected]@tatatel.co.in> wrote:

Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated 31/01/2011 regarding delay in attending to your complaint regarding payment issue of your Tata Indicom number [protected]. We truly value our relationship and sincerely regret the delay in attending to your complaint. We apologize for the inconvenience caused due to the same. We would like to inform you that your complaint regarding the same has been put before the concerned department vide reference number[protected] and is expected to be resolved by01/02/2011. We have accorded it top priority and are expressly working towards resolving it at the earliest. We request you to kindly bear with us in the interim.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon Plus customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Manoj Semwal on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Simarpreet Singh Sandhu – Deputy Manager – Customer care – Delhi
Contact No –[protected], www.tataindicom.com



-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:59:53.0
To : tataindicom.[protected]@tatatel.co.in
Cc: customercare.[protected]@tatatel.co.in
Subject: Re: Reponse from TATA Indicom~~M3510658
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


[protected] Forwarded message[protected]
From: <[protected]@tatatel.co.in>
Date: Mon, Jan 31, 2011 at 10:10 AM
Subject: Delivery Status Notification (Failure)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

tataindicom.[protected]@tatatel.co.in




Final-Recipient:
rfc822;tataindicom.[protected]@tatatel.co.in<rfc822%3Btataindicom.[protected]...⇄
Action: failed
Status: 5.1.1


[protected] Forwarded message[protected]
From: Saurabh Ranjan <[protected]@gmail.com>
To: tataindicom.[protected]@tatatel.co.in
Date: Mon, 31 Jan 2011 10:10:42 +0530
Subject: Re: Response from TATA Indicom-Regarding OUT OF SLA
*Reminder - 1*
*

This is for your kind information & verbal discussion with your team
(customer care & Relationship manager), no proper action have been taken
from your side.........................
**Why are you not take any action regarding my
complan???????????????????????????*

*please take immediate action and give me a positive response as soon as
possible.*

*my alternate contact no. - [protected].*

*Regards*

*Saurabh Ranjan*



On Sat, Jan 29, 2011 at 8:14 PM, <tataindicom.[protected]@tatatel.co.in>wrote:

> Dear Customer,
> Greetings from Tata Indicom!.
> This is regarding your docket number[protected].
> We regret to inform you that, we are unable to process your complaint
> within the time committed to you.
> We shall take some more time to resolve the complaint.
> We request you to kindly bear with us.
>
> Warm Regards,
> Annu Y Garg
>
>

[protected] Forwarded message[protected]
From: <[protected]@tatatel.co.in>
Date: Sat, Jan 22, 2011 at 2:10 PM
Subject: Reponse from TATA Indicom
To: [protected]@gmail.com


Dear Mr/Ms SAURABH RANJAN

Greetings from Tata Indicom!

Thank you for using our services.

This is with reference to your concern regarding Payment Posting.

We would like to inform you that your complaint has been registered for the
given number [protected]and the docket number for the same is[protected]. This
issue would be resolved by 24-JAN-11. We request you to kindly make a note
of the docket number for your future correspondence.

For any assistance please feel free to call us at 121 our 24x7 Customer Care
toll-free number from any Tata Indicom phone. We are also accessible from
non Tata Indicom phones on [protected]

Our Photon customers can get in touch with us on[protected]Toll free).We
shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Manoj Semwalon
[protected]in case your complaint is not resolved in the stipulated time or
you are not satisfied with the resolution provided.

Thanks and Regards,
Simarpreet Singh Sandhu
Customer Care NEW DELHI
Tata Teleservices Limited
Ph: [protected]

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HAS BEEN
MAINTAINED NOR THAT THIS COMMUNICATION IS FREE OF VIRUSES,
INTERCEPTIONS
OR INTERFERENCE.



--
Thanks and Regards
Saurabh Ranjan


[protected] Forwarded message[protected]
From: Saurabh Ranjan <[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 6:09 PM
Subject: Re: Reponse from TATA Indicom
To: [protected]@tatatel.co.in, customercare.[protected]@tatatel.co.in
Cc: saurav.[protected]@jbm.co.in


Dear Sir,
This is with reference to my concern regarding payment posting of
DEC.'10' Rs.1201.00.
Sir, this is for your information, i have been already payment of Rs.1500.00
on 10th Jan'11' by online payment on tata indicam site, and i have received
conformation by SMS through TM 121,my transaction id is : MCIT[protected].
Sir, but two time Rs.1500.00 debited from my account.and conformation
massage received one.
Sir, i requist you please check it and take immediate action as soon as
possible.
Statement of creadit card, received by 17 Jan'11'.




On Tue, Jan 18, 2011 at 3:11 PM, <[protected]@tatatel.co.in> wrote:

> Dear Mr/Ms SAURABH RANJAN,
>
> Greetings from Tata Indicom!
>
> Thank you for using our services.
>
> This is with reference to your concern regarding Payment Posting.
>
> We would like to inform you that your complaint vide docket number
>[protected] has been closed on 18-JAN-11
>
> Hope you are satisfied with the resolution provided
>
> For any assistance please feel free to call us at 121 our 24x7 Customer
> Care toll-free number from any Tata Indicom phone. We are also accessible
> from non Tata Indicom phones on [protected]
>
> Our Photon customers can get in touch with us on[protected]Toll free).We
> shall be glad to be of assistance.
>
> Thanks and Regards,
> Team, Tata Indicom
>
> *******This is an automated message. Please do not reply*******
> DISCLAIMER:
> THE INFORMATION CONTAINED IN THIS MESSAGE (INCLUDING ANY
> ATTACHMENTS) IS
> CONFIDENTIAL AND MAY BE PRIVILEGED. IF YOU HAVE RECEIVED IT
> BY MISTAKE
> PLEASE NOTIFY THE SENDER BY RETURN E-MAIL AND PERMANENTLY
> DELETE THIS
> MESSAGE AND ANY ATTACHMENTS FROM YOUR SYSTEM. ANY
> DISSEMINATION, USE,
> REVIEW, DISTRIBUTION, PRINTING OR COPYING OF THIS MESSAGE IN
> WHOLE OR IN
> PART IS STRICTLY PROHIBITED. PLEASE NOTE THAT E-MAILS ARE
> SUSCEPTIBLE TO
> CHANGE. TATATELESERVICES LTD. (INCLUDING ITS GROUP
> COMPANIES) SHALL NOT BE
> LIABLE FOR THE IMPROPER OR INCOMPLETE TRANSMISSION OF THE
> INFORMATION
> CONTAINED IN THIS COMMUNICATION NOR FOR ANY DELAY IN ITS
> RECEIPT OR
> DAMAGE TO YOUR SYSTEM. TATA TELESERVICES LTD. (OR ITS GROUP
> COMPANIES)
> DOES NOT GUARANTEE THAT THE INTEGRITY OF THIS COMMUNICATION
> HAS BEEN
> MAINTAINED NOR THAT THIS COMMUNICATION IS FREE OF VIRUSES,
> INTERCEPTIONS
> OR INTERFERENCE.
>



--
Thanks and Regards
Saurabh Ranjan


[protected] Forwarded message[protected]
From: <saurav.[protected]@jbm.co.in>
Date: Sat, Jan 22, 2011 at 11:47 AM
Subject: Fw: Scanned copy
To: soni.communication.[protected]@gmail.com
Cc: customercare.[protected]@tatatel.co.in



Dear Sir,
As per discussed with you regarding activation of my mobile
service, my mobile no.- [protected]. Name- Saurabh Ranjan.
As my bill has been deposited twice from my credit account and similarly i
got confirmation message also.
Please find attached scan copy of credit card statement

----- Forwarded by Saurav Ranjan-FNP-J2/Jbm on 01/22/2011 11:37 AM -----
*SharmM165 <[protected]@sharp.com>*
Sent by: [protected]@sharp.com

01/22/2011 11:32 AM
Please respond to
[protected]@sharp.com

To
saurav.[protected]@jbm.co.in
cc
Subject
Scanned image from SharmM165





DEVICE NAME: SharmM165
DEVICE MODEL: SHARP AR-M165
LOCATION: J2 Adm Block

FILE FORMAT: PDF
RESOLUTION: 150dpi

Attached file is scanned image in PDF format.
This file can be read by Adobe Acrobat Reader.
The reader can be downloaded from the following URL:

http://www.adobe.com/









================================================================================...⇄
Disclaimer:
This electronic transmission contains information from JBM Group which is
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named herein. In case, you are not the intended recipient, pls. do not use
this information, and kindly return it to Sender. Please note that all views
or opinions presented in this email are solely those of the sender and not
necessarily of JBM Group. All mails from JBM group are scanned for virus
before despatching it. Still the recipient should scan the mail /
attachments before using them. JBM group will not be responsible for any
virus thereafter.
================================================================================...⇄



--
Thanks and Regards
Saurabh Ranjan



--
Thanks and Regards
Saurabh Ranjan




--
Thanks and Regards
Saurabh Ranjan





--
Thanks and Regards
Saurabh Ranjan




--
Thanks and Regards
Saurabh Ranjan
a

Sir,
I am a dealer M/s Govind Enterprises at bhagat singh marg near clock tower Saharanpur (UP WEST) in prime location and working with Tata Indicom since its launching.
My flaxy sim mobile No.[protected] is not working from last three months when I contacted your TSM Mr. Amit he told me you must pay Rs.150/- for the sim in advance and denied to give any receipt for the money but he was unable to arrange for the new sim of my number.Then I contacted Mr. Sharad your ZSM and he was also unable to arrange the sim.I mailed for that about a week ago and then he made available the sim. Today Mr. Amit sent his salesman Anurag to deliever the sim and he told me first you pay Rs.150/- then I will give you sim then I paid him the money but the sim was not proper it was not having the option to recharge then I returned the sim to Anurag.
You are requested to please make available a proper sim If you are also unable to arrange a proper sim then you return my flaxy balance Rs1113/- available in the sim which was checked by Anurag today.
Vinay Kumar Mittal (Advocate)
M No.[protected]

We had a break down in the connection of our landline phone we need a technician as soon as possible.by today itself i guess there is some wiring problem so please send ur technician to us as soon as possible to our office which is located at banjara hills road no:12( MONTAG INFRASTRUCTURE PVT LTD) { AMRUTHA VALLEY,NEW AVENUE, SILVER OAK 104} I WANT YOUR TECHNICIAN HERE AS SOON AS POSSIBLE.

Dear all

I have got a code less phone in the name of my Firm M/s Growth Solutions Shop no 61a anaj Mandi Fatehabad-Haryana from Kaser Communication GT Road Fatehabad(Haryana).My Number is [protected].

The Sales Executive Naveen Kumar Has done wrong commitment and sold the code less and said in the biggning that you can have [protected] and it will be converted in to land line number of haryana afterwords.

Its now 4 to 5 months we are calling him again and again but there is no response from the service provider .when ever we call or go to the Tata Office they say that the matter will be resolved soon .and now they have started using abusing language and when ever we call the person he always abused and misbehaved.

Now its heights of miss commitment and misbehavior by the employee of Kaser Communication The Service Provider of Tata Indicom At Fatehabad (Haryana) specially Naveen Kumar Working Over There

Why should we bear so much of mental harassment and misbehavior when we pay for services and also paid the bill always on time .

You Are Requested to kindly take an action against the Service Provider and also against the employee who is misbehaving to the customers

Hi,

I have been facing issues with TATA Indicom broadband and have escalated the issue to MDDESK id a month back but have not received any resolution so far. Following is the most recent email i have written to mddesk email id to Mr. Samit.
[protected][protected][protected]

Dear Sir,

It has been a month since this billing issue started. Please let me know by when the billing issue will be resolved so that I can make the payment accordingly. The billing due date is Feb 9th and my line has been again suspended because of same reason.

Please see that in order to avoid such issues; I have got my plan changed to unlimited 512 kbps 24*7 starting Jan 27th. But to my surprise, my internet connection has again got suspended since yesterday (Feb 1st ) 6:20 pm due to excessive usage (I checked with customer care and it is related to bill amount of 5,200 which is in excess of the credit limit).

Since the resolution in the billing dispute is delayed & pending at TATA indicom’s end, I would expect the line to remain connected until the issue is resolved. It is none of my fault and because of this my internet connection has been suspended 4-5 times. I have already gone through a lot of hassle in chasing TATA indicom executives. I have been patient so far but I am not in capacity to pursue this issue any further.

Please let me know if this issue cannot be resolved so that I can take alternate measures as I cannot let my work suffer because of this. I am extremely disappointed in Tata indicom. This is the worst experience I have ever had with a service provider.

P.S: I believe mddesk is the ultimate authority to look into such issues, please let me know if there is anyone else who I can escalate this issue to.

Thanks & Regards,
Puneet
[protected]
A/C #[protected]
[protected][protected]

Could anyone suggest further course of action in this regard?

Thanks,
Puneet

I am a Tata Indicom prepaid mobile subscriber. My mobile number is [protected]. I called customer care executive at 3.15 PM on 28/1/2011. She told me that on recharge of Rs. 550/- I would get talktime of Rs. 550/-. But I got Rs. 498 as talktime only. In complaint of this I called customer care executive again around 5.45 PM on the same day and he said that no such offer is there. To this I asked him to please transfer the call to his senior to which he disconnected me. Then I e-mailed them at their customer care email id. They registered my compalint but next day they said that this balance of Rs. 52 cannot be transferred to my account because I dont have the name of the person who told me that recharge of Rs. 550 would give me Rs. 550. I asked them to check their records for the name but they refused of having such records. I want you to look into the matter and also to give me full talktime for recharge of Rs. 550/- ( Rs.52/- balance) as soon as possible.

Dear sir,

I am user of Tata indicom tele serviece cont no:[protected] & [protected]
yesterday (30.01.2011) around 6.15pm i will received a call from tata indicom, i was loss balance 30 Rs
it a call voice call. first i will lift the phone call & cut it, your service charge 30 charge
kindly arrange the amount and back it this my mobile number :[protected],
alt no:[protected]

Note:not respond the customer care executive 12524
1st Call i am waiting customer care executive time 23.09, i will be line in 18.20mins
2st call 23.25 your costumer care executive disconnect to my call
cont : [protected]

Dear Sir,
I’m Sandeep Tiwari Porches your Coin Connection at date 05/01/2011 in Jabalpur Tata indicom office by Mr.pankaj Kumar I pay the 1000 Rs/- cash by hand
But this connection is not working till to date. This related I’m requested many
Time but no any response by Mr. Pankaj Kumar, after than I complain to the case online complaint’s 2 times this complains no. has this-
1. Complaint has been successfully registered. Please note the Complaint No: 236730 for future reference.
2. Complaint has been successfully registered. Please note the Complaint No: 238020 for future reference.

3. Complaint has been successfully registered. Please note the Complaint No: 238999 for future reference


So kindly request for you please solved by this problem, and if you are not eligible this problem solution so surrender my CCB connection & refunds my 1000 Rs. /-



Sandeep Tiwari
Pondi Kala A
Gosalpur, Sihora, Jabalpur (MP)
[protected]
[protected]
Mail ID- sandeep.[protected]@yahoo.com

today i recharge 50 rs in my mobile number account.when i checked my balance after a few minutes,it was just 6rs and 67paise........i was shocked .immediately i call the customer care services of tata indicom.i told them about this incident.they says that you have activated a calle tune service on your mobile number.so, your balance is reduced from your account.they says that if you want to deactivate your caller tune service then call at 155223 .when i asked for my balance they just refused and say that balance is non refundable.i asked them why i should pay for that service which i have not activated...........they just refused........it is very ridicolus to behave your customer like that.

Sir,
Inspite of my repeated request & clearing all dues Tata Teleservices is not terminating my Walky [protected] A/c No.[protected].Please help me out to resolve thie issue my details are as follows.



Mahideep Singh Rana
Mobile [protected]
H 2/20 Shiksha Apartments,
Sector 6, Vasundhara Ghaziabad
U.P.

25th January 2011,Buniadpur,Dakshin Dinajpur.

To,
The Officer in Charge,
Consumers' Grievance Cell.

Sir,
First of all I tender apology for I mistakenly selected South24 Pargana as my district a moment before.While making rectification of the same I am putting forth my complaint once again.
I would like to inform you that my Tata indicom Plug 2 Surf Whiz Number is [protected].I had e-recharged my account with voucher worth Rs.333/=(Three Hundred Thirty Three)only on 25th December 2011 for one month's unlimited use. I received the message that my account balance was due to expire on 24th January 2011 from Tata indicom against my balance enquiry at No.12527 through the internet on 24th Jan. 2011 in the evening.By 24th Jan.2011 evening itself my net connectivity was fraudulently desabled.This much is tolerable.Today I e- recharged my account again with voucher worth Rs.333/=(Three Hundred Thirty Three)for one month's unlimited use.I received the message on my tata indicom internet portal of my computer that my account had been successfully recharged with Rs.333/=.

However,my netconnectivity was still not enabled.I enquired about the problem with Tata indicom consumer care cell.To my utter surprise they said that my account had exausted by 23rd Jan.2011 and I had negative balance of Rs.65/= standing to my credit due to use after the account exhaustion period.Accordingly,I was asked to recharge my account with top up voucher.I recharged my account with top up voucher worth Rs.100/=.After this my net connectivity was enabled.I received message on my Tata indicom internet portal of the computer that recharge of Rs.100/= top up voucher was successful and previous unpaid balance of Rs.88/= was deducted therefrom.

It is a sheer fraud that the Tata indicom internet service provider has cheated me and fraudulently siphoned off my money by using trick.

In view of above I request you to kindly look into this matter and give justice to us users so that the cheaters are brought to book and we are spared of becoming victim of company's fraud played through the electronic medium and consequent loss of money.
Your kind consideration of the petition at your earliest convenience is earnestly requested.


Yours faithfully,

Anand Baraily

I have been trying to get a clarification from TATA Indicom for more than a month and a half now, without any success.

I recently purchased a blackberry device from a friend from the US. I wanted to have it activated for blackberry services from Tata Indicom.

Various phone calls later, with assurances that yes, I can have a Tata Indicom service activated on my Verizon handset, I was directed to visit any nearest Tata Indicom Gallery. The Andheri West gallery, directed me to the Andheri East gallery, who in turn asked me to visit the Fort gallery.

The blackberry 'expert' at the Fort gallery said, that my phone was being directed to the reliance protal on dialling *228, and that he could not do anything about it. I went to Reliance web world, and they checked my ESN, and said that it is not locked with Reliance, and since this piece is from Verizon, they cant do anything about it because Reliance does not sell 9650 handsets.

On enquiring independently, I got to know that the only thing that is required is that there is a 'prl' file of Tata that needs to be uploaded on the handset after which all TATA has to do is to upload my ESN to their portal and I would be able to use my handest and blackbery services with TATA.

For something as simple as this, I am astonished at the complete casual attitude of the staff at various outlets. While, on one had, the customer service at Blackberry confirms that yes, I would be able to use my Verizon handset and all I have to do is to visit the TATA gallery, the blackberry personnel at various galleries just plead technical ignorance, by giving a response that there are many people who walk in like this, and as soon as we have a solution, we will get back to you.

It is extremely surprising that the very same handset is being offered by Tata Indicom, and the web experts confirm that for Tata to allow a number to be used with their network, they just need to make some technical modifications, which is very much possible and which only they can do, unless, they want to ensure that a customer ends up paying an exhorbitant price and purchases a locked piece from TATA.

All that I know as a lay man, is that Tata Indicom seems least interested in taking efforts to go that extra mile to resolve a technical issue.

If at all this mail is being read by Mr. Ratan Tata, Sir, my question to you, will my greviance be ever heard with a suitable resolution, knowing fully well that it is available?

I can be reached at aashish.[protected]@gmail.com

[protected]@trai.gov.in



We are one of the old customers of TATA INDICOM. and want to know about my connection and why Yhey barred our outgoing of our business phones as every time we pay our bill before due date. Please answer our question to satisfy us...

1. Bill date 15/12/2010. Due date 02/01/2011. Pill paid on 29/12/2010 through ch. no. 427105. HDFC bank Ltd. Amounted Rs. 1308/- at Tata Indicom office, Nakoder Road, Jalandhar. and the same was debited in our account on 31/12/2010. But My O/G Bared by TATA INDICOM on 10/01/2011. Why???

2. Against Rs. 1308/- Our Security Deposit is Rs. 1500/- Please Tell Us the Meaning Of Security Deposit?? What is the the Purpose of Security Deposit?????????????

3. If there is a Mistake from your Nakoder Office then We had given an account Statement To your office on and taken a complaint no[protected]. again my O/G Bared by your side on 10/01/2011. Why???

4. Again we have sent an mail to you on 08/01/2011 at 17:18:24 with my Scaned bank statement after that my O/G Bared by your side on 10/01/2011. Why???

5. In our A/C no.[protected] you have given a credit limit of Rs. 45700/- What is the purpose of This Limit??????????

Again we had received many calls from your Offices Regarding Bill Payment and again and again we given the details to your concerned person. Every time customer Suffers not a Company Why you don't check your accounts

Please tell us our fault for barred o/g as we suffered our business and also tell us that who will be responsible for our insult and who will bear our business loss.



Regards,
Vikram Industrial Corp.
Jalandhar
[protected]
[protected]