Tata Indicom Complaints & Reviews

I have recharged my Tata Photon within due date and the recharge was shown as successful. However to my surprise the recharge has not been credited to my photon account and moreover my accumulated balance of 6966 MB have also been forfeited by the company. I have made a complaint but I am being shuffled. On Friday I spoke to their Nodal Office and some lady assured me that she will call by evening and let me know the status. No reply back. Today again I have spoken to Ms. Neha at their Nodal office and she has asked for eight more days. I have lost a lot for my photon being off for these several days.

DEAR SIR,

17/06/2011
SUB: SURRENDER OF MY LAND LINE

I GIVE BELOW MY LAND LINE DETAILS, WHICH I WANT TO SURRENDER IMMEDIATELY. AS EVEN AFTER REPEATED COMPLAINTS I AM NOT SATISFIED WITH YOUR SERVICES AND ULTIMATELY I HAVE DECIDED TO SURRENDER THE SAME :
MY PHONE NO. : [protected]
ACCOUNT NO. : [protected]
TARIFF PLAN : CITY 299 PLAN
IN THE NAME OF : SOLANKI PRAVIN JETHALAL
ADDRESS : MULUND YASHWANT CHS A-202 2ND FL.,
G.V.S. ROAD NO. 2, MULUND [E],
MUMBAI - 400 081

PLEASE INFORM WITHIN 7 DAYS ABOUT THE FINAL AMOUNT OF BILL PAYMENT AND ABOUT THE REFUND AMOUNT.

THANKS

PRAVIN J SOLANKI

I called up customer care to report unwanted SMS'es and they refused to accept the complaint since there was no mobile number mentioned with the SMS.
The SMS'es I get, are shown as sent from: LM-AFPS2011 AND LM-JYOTIsh.
The contents of the sms are "Register now for Adobe Flash Platform summit at very early bird free & save BIG! use code %u201CAFPS11AD176%[protected]@http://bit.ly/kU9YLf. Hurry few seats left."

and the second sms:
"Jaaniye Pandit ji Se Apne career, Business, Marriage, Love-Life Aur Jivan Se Judi Har Samasya Ka Samadhan. For FREE consultation Call now on[protected]"

and also a third sms from [protected] which said "ANNAEDU: Admission Open @ ur Doorsteps 4 Annamalai University, MBA, Mgmt, Arts, Science, Law, Commerce, 1yr Dip&PG Dip prog in Engg & Medical Avail Ct: [protected]/12"

I'm getting these sms'es even at midnight, even though I'm registered for Do Not Call service. It's very annoying. Please take action against these people.

My name is Sunil Kumar and my phone no is [protected] and I had rechareg my a/C with 43rupees on 06/06/2011 with remaining balance of 13rupees when I switched on my phone then balance left was 3rupees I DID not send any message before and after then so C.Care told me that u requested for value added service plan of 53 any so u r charged.Now when i call to c.care executive they do not help me.So i request u please help me.

Sir,
I had done recharge of Rs. 349 from Tata Indicom website through Net Banking. Recharge was not successful but the amount is deducted from my Union bank Savings A/c. I dont have a transaction ID but I have Transaction Statement o[censored]nion bank attached with this. Transaction time- About 12:20 AM (Today).
When i had completed all formalities of recharging from tata indicom website and i had entered transaction password in union bank website then a new website opens i.e "www.rechargeitnow.com" but this website stops and did not show me the "Transaction Id".
But the amount was deducted from my A/c and recharge not activate till now.

So please help me about this and solve my problem. Either refund my money back or make a recharge of Rs. 349 on my no. i.e [protected].
Enclosed: Transaction Statement of Recharge.
Thank you

Regards,
Ramandeep Singh
Cell no. [protected]
Alternate no. [protected]
email: [protected]@yahoo.com

Hello sir,
Iam Mr M.Arun Kumar , i am getting the wrong calls from the TATA INDICOM number and if i call to that number it is responding as that number is not alloted to any one still. And those numbers are [protected] and [protected]. Can you please take this case as serious and solve it. My email id is [protected]@yahoo.com.

I mr kamar hafeez zaid kazi mobile no [protected] had activated data plan 94 which includes 5 gb of internet usage for 30 days, immediately my balance was reduced by rs 94 and i received a sms stating that my plan has been activated ,as i started using internet on my cellphone my balance was being reduced but this should not happen as i have 5 gb of data free for 30 days i called customer care for the same after transferring me from executive to executive they weren't ready to budge they didn't even take my complaint pls do the need full the connection is registered on my friends name praful birje

I am pasting the email thread with the company and i know you can understand the way they work.

FW: Temporary Disconnection Reminder
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
________________________________________

Dear Customer,

We regret for the inconvenience caused to you.

As per the feedback we would like to inform you that your email account [protected]@vsnl.net that you had given the temporary disconnection request on 27th Dec 10. We have disconnected the line for 45 days(maximum Period for temporary disconnection is 45 days). After that we had not received any reactivation request. After 45 days connection Got terminated automatically. We cannot reactivate a terminated connection. If you require further assistance kindly revert back to us.

We require your valuable support & co- operation during this period.

For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com

Warm Regards,

Chander,
Customer Service Team,
Tata Indicom Broadband 2.0
Dear Customer,

We regret the inconvenience caused to you.

We have been trying to call you on [protected] on dated on 06-Jun-2011 regarding connection.
Since we were unable to contact you, We would like to inform you that your concern regarding outstanding amount has been forwarded to our team. Our concern team is working on your issue. We will get back to you with the feedback at the earliest.

Looking forward for your co-operation and support to serve you better

For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com


Warm Regards,

Mohammed,
Customer Service Team,
Tata Indicom Broadband 2.0.


________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Sunday, June 05, 2011 9:32 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer East
Subject: Re: Temporary Disconnection Reminder


Impossible i left kolkata and i was travelling the device also taken when i was not present....And how i dont know the line was activated. Do you have any proof that i asked to activate where as i never did and infact mailed you twice to temporary disconnect .

Sorry for the convenience but the phone is below.... please call me...
Thanks and Regards
Imtiazul Haque
Mob: +91 [protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz


________________________________________
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
Sent: Sun, June 5, 2011 10:04:35 AM
Subject: FW: Temporary Disconnection Reminder
Dear Mr. Haque,

We regret the inconvenience caused to you.

We have been trying to call you on [protected] on dated on 5th Jun 2011 to understand the complaint given by you.

With reference to your mail, we would like to inform you that you are requested for temporary disconnection on 24th Nov 2010 but account is activated on 1st of Dec as per your request. After the activation of account then the same is suspended on 20-DEC-2010 due to non payment and terminated on 21-FEB-2011, but the bill is generated on 01/12/2010 for Rs.1709.65/-and there is an outstanding of Rs.1158.5801/- in your account. Hence we request you to kindly pay the amount.

Thank you for your time and patience.

For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com.

Warm Regards,

Sibananda,
Customer Service Team,
Tata Indicom Broadband 2.0

________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Sunday, June 05, 2011 3:59 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer East
Subject: Re: Temporary Disconnection Reminder
i want one person dealing with me

not 10 please....Sibananda,,and Amith Singh,

here as the bill is generated on 01/12/2010 for Rs.1709.65/

When i asked you for a temporary disconnection on 24th nov 2010... and so how is this bill generated......

??????

Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz


________________________________________
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
Sent: Sun, June 5, 2011 6:09:11 AM
Subject: FW: Temporary Disconnection Reminder

Dear Mr. Haque,

We regret the inconvenience caused to you.

With reference to your mail, we would like to inform you that as per our records your account has been suspended on 20-DEC-2010 due to the non payment of over dues, where as the bill is generated on 01/12/2010 for Rs.1709.65/- and there is adjustment for Rs.551.5/- to your account on 31/12/2010. we check and find that there is an outstanding of Rs.1158.5801/- in your account (that means this amount is not the charges for equipment). Hence we request you to kindly pay the amount.

Thank you for your time and patience.

For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com.

Warm Regards,

Sibananda,
Customer Service Team,
Tata Indicom Broadband 2.0.

________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Sunday, June 05, 2011 1:54 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer East
Subject: Re: Temporary Disconnection Reminder


This is Scamming...Please keep in mind that i will forward all the mails to your senior department and plus will also take action against this..Can you see my mail below when did i send mail for termination
----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacommunications.com
Cc: nodalofficer.[protected]@tatacommunications.com
Sent: Fri, November 26, 2010 12:51:06 PM
Subject: Fw: Temporary Disconnection Reminder
Reminder

Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz


----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacomunications.com
Sent: Wed, November 24, 2010 10:37:55 AM
Subject: Temporary Disconnection
Hello

My login ID is [protected]@vsnl.net.

I would request you to disconnect my connection from 1st December 2010 (next billing cycle) onwards. As i am traveling abroad for a month or maximum two months.



When i send a mail to temporary disconnect and even called your service for the same so the line was disconnected soon so your device was with me so this means for your device i need to pay 1158.58/-mind blowing.......great service....


wonderful....
Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz


________________________________________
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
Sent: Sun, June 5, 2011 3:30:41 AM
Subject: FW: Temporary Disconnection Reminder
Dear Mr. Haque,
We regret the inconvenience caused to you.
With regards to your mail, we would like to inform you that we have verified our records and found that your account [protected]@vsnl.net has been terminated on 21-FEB-2011 as per your request number 13153822 . As per our nor norms once th account got terminated can not be reactivated.We have checked and found that currently your account has Rs. 1158.58/- outstanding amount. We would like to request you to pay the amount for termination process.
Looking forward to serve you.
For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit www.tataindicombroadband.in or write to us on [protected]@tatacommunications.com
Warm Regards,

Amith Singh,
Customer Service Team,
Tata Indicom Broadband 2.0

________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Saturday, June 04, 2011 6:50 PM
To: Customer Service (Retail-India)
Subject: Temporary Disconnection Reminder

Hi,
Below is my temporary disconnection email which was sent November last year. As i was out station for about six month i wanted a temporary disconnection,however i was using Tata Photon while travelling. Now that i have come back i came to know thtaafter one month only the device was taken away by the reps.
Now i called the Tata Broadband Customer Service to reconnect they are saying that they do not have any of account details . I want somebody to get back to me as soon as possible.
If this is not taken seriously i would to be taking this to the higher authority.

Thanks and Regards
Imtiazul Haque
Mob: +91 [protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz


----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacommunications.com
Cc: nodalofficer.[protected]@tatacommunications.com
Sent: Fri, November 26, 2010 12:51:06 PM
Subject: Fw: Temporary Disconnection Reminder
Reminder

Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz


----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacomunications.com
Sent: Wed, November 24, 2010 10:37:55 AM
Subject: Temporary Disconnection
Hello

My login ID is [protected]@vsnl.net.

I would request you to disconnect my connection from 1st December 2010 (next billing cycle) onwards. As i am traveling abroad for a month or maximum two months.

I have spoken to the customer service and they have given me a confirmation no#45112736.

Once i am back will activate my line. Please contact me for further clarification.

Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz

To,
Tata Indicom,
Mumbai Circle,

My name is Rupesh Desai. I stay in Andheri (East), Mumbai. My email ID is rupesh.v.[protected]@gmail.com I was having a reliance CDMA prepaid number [protected] and i had applied for portability from Reliance CDMA prepaid to Tata Indicom CDMA (prepaid) on 18th April 2011. But it has been more than two months or so but number is not ported in Tata. I have visited Sakinaka Customer care thrice and Goregaon custome care centre twice. But nothing has worked out. Executives over there keeps on telling me that number portability is not possible from Reliance CDMA to Tata CDMA easily. There are several technical issues. i had applied for Portability through a dealer (Expressway) Jatin Mehta at Andheri and I paid Rs. 75/- for portability. I also got tata sim from him but outgoing is not possible from that sim. Whenever i insert tata's sim and call customer care they always tell me to wait for 24 hours which is not at all worth. i am fed up. Then why tata is advertising so much on portability. Sometimes customer care executives says that portablitity is done sometimes they says it is not. can someone tell me what has happened exactly in this case. Why common man like me suffer for this. Now i have also finished balance in my reliance number. i can't call anyone or sms anyone since two months. i am using my wife's phone or my office number for outgoing calls.

My phone number is [protected]. I have submitted my request for mobile portability (TM419728 valid upto[protected]. But there is no action from either TATA or Airtel.

I got conformation sms from 59110 but no action. The validity date is bound to get over and TATA is remain the operator. I suspect something is wrong from TATA end as each time some one is calling from TATA and trying to pursuade me to stay in with TATA. This is not acceptable because everywhere it mentioned that it takes 7 days to get MNP. Its more than 7 days now.

I am desperate to change the operator and move to 3G phone. I don't know why my moblie MNP request is not honoured.

Regards

Prashant Kale,
Vashi, Navi Mumbai
[protected]

Hello,

This mail contains detailed explanation to the issues I'm facing with Tata Indicom's service. Kindly be patient and read through the entire thing.

I am a tata WiMax broadband user since 13th Jan 2011.

I use it on a single system without the router. It's an Ethernet wired connection.

I have several complaints against it. Both technically and billing wise.


Billing Wise:
=========

1)
My connection got activated on 13th Jan. 2011 and while taking the connection I had paid the bill for
the first 4 months, in advance.

I had obviously assumed that the next bill won't come till 13th May. But I didn't know that according to
tata indicom billing cycle, my bill gets generated 21st of every month.

Then on 9th May, without any intimation, my connection was deactivated. I was not able to log in. But as this problem occurs a lot of times, I did not this it had got anything to do with bill. I thought it's just
another technical glitch.

Then I called customer care and came to know that some amount is pending to be paid. Before the end of the 4th month !! Bill was generated for the days between 13th and 21st Jan on prorate basis.

Anyway, I paid the amount immediately on 9th May itself.

But look at this for the customer experience. A person who has paid bill for 4 months in advance, his connection gets deactivated before the 4 months ends.

Moreover, I had taken 'work from home' on that day and was working on my company's project. I had to take a leave just because the internet connection was down.

2)
Now, about the second issue. And a major one. Please pay attention.

I got a call from billing department and also got an SMS, indicating me to pay the amount 1213.61 before
6th June 2011 "to enjoy continued services".

And guess what? The bill is for the month of May. Amount for which I have already paid on 13th January.
What is this bill for? I was expecting next bill on 21st June. Not before that for sure.

3)
Another big problem. While taking the connection, tata indicom manager, Mr. Surya Prakash as well as
the connection field man convinced me to pay the 4 months bill in advance. And when I asked what will I
get in return, I got the answer that if I pay 4 months bill in advance, I'll get 15 days of connection for
free.

That was the only reason, why I paid the bill in advance for 4 long months containing faulty and gruesome
service.


Technical Issues:
============

1)
In spite uninterrupted supply to the modem, the connection suddenly logs out and I have login again in
order to continue the internet access.

This makes the torrent downloading next to impossible. Every night, I start the download and wake up in
the morning to find out that it stopped at 2% while actually at 500 Kbps, the full movie would have been
downloaded.

No action has been taken in spite of numerous complaints.

2)
A lot of times, even after waiting for 10-15 minutes, the login page does not appear. After restarting
the modem 5 times also, it does not work. And when you call customer care at level 1 of assistance and
level 2 of technical assistance, they again make you restart the modem some more times.
Finally when you and the technical person who is assisting you gives up hope, it starts working without
doing anything.

3)
Speed is very rarely at 500 Kbps. It always comes around 350-400 Kbps. But in general, speed is not as
big an issue as the connectivity itself.




I hope this mail reached someone who read it in full and would understand the pains I have gone through.

I do not intend to pay anymore money for this filthy service. I wish to disconnect the connection with
immediate effect. Kindly consider this mail as an intimation to discontinue the services.


Please be informed that on asking for bill one more time, you'll convince me to go to consumer forum with all the evidences I have of horrible service along with the taped conversations that I have of my talking to the customer care executives.


And I'm not expecting a reply, but if you do, please reply, do not start it with the phrase "We sincerely
apologize for the inconvenience caused to you." Because, people want good, uninterrupted and transparent service. Not your apologies.


And I'll make sure to spread the word to my contacts that they should never ever opt for tata indicom
broadband.

I have copied the same content to customer.[protected]@tatatel.co.in

Tanmay
(A hugely dissatisfied customer)

my Tata landline no. is[protected]. The company initially provided me a L.G. Handset which had all the facilities like speaker, light weight, speed dial, etc. My 73 years old mother was using it very easily. But unfortunately it got defected. so I went to the tata hub, and asked their help. they told me to purchase a new handset. they sold me a handset with F.M. band. the hand set was not having any such facilities like speaker phone, speed dial, etc. and is also very bulky. Now, my mother is unable to use such a phone, which lacks all the above mentioned facilities. I repeatedly approached to the hub, but all in vain. At present we are not using that phone. so I request you to please change the hand piece and give us the same L.G. slim piece. thanking you Rajesh S.gupta

I was using TATA Photon and one month I received a bill of Rs.1700 (approx.). This was double than my usual monthly bill. I saw the days wise billing and discovered that I have been billed for the dys when I was out with family or in meetings. I lodged a complint to make the necessary rectification as I might have happened due to some error. My complaint was not resolved and I started getting regular call from TATA INDICON to pay the bill. At last the local vendor asked me to pay the average bill and I agreed and paid with a request to discontinue the connection as this has happened xsecond time. The issue was resolved but now I am getting calls that a case has been filed against me under section 420 and so on. It is share harresment.
My tata photon number was [protected]

Hii Sir,

This is Satyendra Alaparthi using tataindicom number since 2yrs and my number is [protected] the problem is i submitted my proof nearly 5 times in various tata indicom places but the people who are dealing with it are not even taking care of proofs and they are asking again and again. How many times should i submitt my proof are they using for some one i think so even i gave in vijayawada because i lost trust in my nearest show rooms even the same problem i am facing even i submitted in hyderabad again i am facing the same problem as i am using tataindicom account in tataindicom website from many mnths but when i opened account it showed my address but later on they took away my address and asking again and again i am very much sad with this type of service given to valuable customers i dnt belong to other country if there is any problem when submitted the executive should consult but they are throwing away applications because i saw these type of problems with my friend number in bangalore keeping application aside and asking once again i think this is the same problem with andhra executives very much sad if this problem doesnt solve i may change my network.

I'm a Tata Indicom Photon Plus post-paid customer (Photon Plus Account Number:[protected]. I'm in monthly Rs. 500 (30 hours free internet) plan.

For the last few days, I'm getting only 50-60 kbps download speed whereas the promised download speed is 200 kbps.

An instance of the very slow speed is below:

I downloaded some songs from a website today morning and it took 200 minutes for downloading around 800 MB. I started the download at 29-May-2011 at 5:55 AM and it ended only at 9:20 AM. Totally it took 200 minutes for downloading 800 MB. I'm having proof for this slowness in my laptop.

This means that, the speed is 4 MB per MINUTE (68 kbps) download speed whereas as per the service level agreement (SLA), the promised download speed is 10 MB per MINUTE (200 kbps) download speed.

IF TATA INDICOM PHOTON PLUS DOESN'T ACT ON THIS COMPLAINT, I WILL STOP PAYING THE TATA INDICOM PHOTON PLUS BILLS TILL THE TIME THE SPEED IS RESTORED TO THE PROMISED SPEED OF 200 KBPS DOWNLOAD SPEED (3.2 MBPS BROWSING SPEED).

BECAUSE OF THIS, IF TATA INDICOM STOPS MY PHOTON PLUS SERVICE, I WILL SUE (TAKE LEGAL ACTION) AGAINST TATA INDICOM FOR CHEATING ME ON NOT DELIVERING THE SPEED AS PER THE SLA (SERVICE LEVEL AGREEMENT)

Respected Sir,

This is Himanshu Gera, residing near Vidya Niketan School in NIT 2 Faridabad.
This is regarding a complaint against my immediate neighbour, who has installed a Mobile Network Tower of Tata Indicom on top of his house, in-spite of neighbour's objections.

We all know it may cause major issues like ‘Brain Tumour’ or ‘Brain Hemorrhage’ or even ‘Cancer’ to the health of human beings.
This is densely populated residential area and there is a school nearby. All people here are afraid of issues and side-affects of mobile tower radiations.

The installation of the tower started 2 years back and we approached MCF regarding this problem. We had written the application with the signatures of neighbour's raising objections against the installation of tower. We had a word with Previous MCF commissioner regarding this matter and he accepted the fact regarding the hazards and neighbours raising objections and as a result stopped the further work on tower installation.

In between, we had written several applications to MCF regarding the removal of tower and neighbour's objections.

Now all of a sudden, after 2 years, the development work has started again.

We had a word with Present Municipal Commissioner regarding this matter.
He has also accepted the fact regarding the hazards and neighbours raising objections, as a result advised to stop the further work on tower installation but still the construction work hasn't stopped for the tower.

Till date, We have sent around 5 written applications to MCF having signatures of neighbours raising objections in this regard.


I request you to please look into this matter as soon as possible because we are afraid after hearing this fact of hazards to us.
I hope an urgent and positive response from your side.

Thank You

With Best Regards,
Himanshu Gera

dear sir/madam
i am a constomer of tata indicom prepaid mobile. my ph.no.is [protected]
sir last day on 25/05/2011 my balance has been deducted unnaturally while i didnt activate any value added fascility. i tried many time to contact costumer care but not connected.
so please sir check it and refund my balance

Issue no.1
I bought Tata dsl connection on May 2003 for Rs.8000 and they had offered two free flight tickets which can be used to travel anywhere within India.
They never sent any tickets and when I asked they said the offer was closed by end of May, but I purchased this DSL account Middle of May. I had no time to fight back, so I left it as it is.

Issue no 2.
My account plan was Business 3000 which means I am limited to 3000MB a month @ Rs.600 a month plus taxes and if there is an extra usage I was billed Rs. 1 per MB.
Recently they offered me Infinity 512 they said its a infinity account and I will be billed only a fixed Rs.800, so I thought its good because I can download movies, music etc. A Month after changing this I receive a bill for Rs.1800, it was shocking, I sent them mails, called their customer support and I get really confusing response. They say my infinity account is limited to 1200 MB a month and I will be billed Rs.1 per extra MB, since I had used 2000MB I am billed an extra Rs.700 plus taxes plus pro-rata charges.
Isn't this ridiculous how can they name it infinity and then say its limited? this is a misnomer. I checked their site for explanation, there is no detail about the monthly upload/download limit it only says "Usage as per fair usage policy" god only knows what it means and there is no link which explains what this means.
Tomorrow I can also sell my old ambassador car by renaming it as Mercedes benz, at least the product is visible and no body can be cheated. But software products and plans of this kind are not visible and thus we get the shock of our life when we receive the bills at the end of the month.
How can they name something infinity when its actually limited?
Why don't they explain this in detail, over the phone while giving their offer?
Why don't they provide clear explanation on their site? http://myaccount.tataindicombroadband.in

Past 2 days I am asking for explanation via mail, but they insist on explaining over phone.
I asked them all the questions I need to ask and no response yet. But one thing is clear, they call a product as infinity which in reality is limited.

I am Samuel , a Senior church pastor of
The Pentecostal mission,TamilNadu Region.

Issue Regarding the restriction in calling customer care after three times in TATA INDICOM.

1. We are highly suffering with this restriction when we need to call after 3 times in urgent issues like sim blocking or service providence or service blocking or querying any serious issues.

2 .Nearly 2100 users are of tata-indicom in my mission out of which 400 members raise this issue to me and we are using their internet and mobile service and we turn up lacs of rupees in their business every month.

4.If TATA Indicom cannot release the restrict of calling the customer care after 3 times, we would like to switch over to other service provider with the same existing mobile nos.

.I being the senior head of our organization need a immediate action over it.

Regards Pastor Samuel
mobile. [protected]
Date :-25 -05 – 2011

Respected Forum members and administrators,

Kindly advice me how to act for my issue; which I am going to list here now.

I am using the Tata Indicom WiMax Broadband internet connection since April 2010. On May 23, 2011 i returned from my business trip and needed to use internet for some work however it was not functional and i called the area manager and he gave me number of a local engineer/executive and i called them the time then was 10:00 AM in the morning and said since i have a half day kindly rectify the problem just on lower level and as soon as possible yet there was no satisfactory result then between 12:30 PM and 01:00 PM i got a complaint registered for "Network cable unplugged" error with the customer care.I was told that the problem would be resolved within 24 hours which was ok with me i told them that my available timings are before 9:00 AM and after 08:00 PM. The thing worth noting here is i also got a request registered on MAY 22, 2011 for collection of bill amount. I got return call for collection at 11:30 AM on May 23, 2011 and the payment was collected by 12:30 PM. By evening while i was in certain business meeting i got a call from Tata Indicom to confirm whether i have paid my bill or not. Yet in evening i called to the customer care saying that I got the call for payment yet there are no calls for the issue registered. I was assured that the matter would be resolved and I will certainly get a call back. However, the next day i.e. today May 24, 2011 again Tata Indicom calls for Payment yet the executive was clueless about the complaint and similarly Tata Indicom calls yet again in afternoon for payment confirmation and yet no call for the resolution of problem and by 06:00 PM when i write this complaint there is no call back for the issue i.e. even though the customer (i.e. me) was given the resolution time of 24 hours but there was not even single call for the problem in 30 hours yet they cared to call 4-5 times for payment in the same time frame.

I had got a complaint registered for "low or no connectivity" error on May 13, 2011 12:30 AM which was resolved by May 15, 2011 05:00 PM i.e. almost 66 hours. And on May 16, 2011 05:00 AM I left on business trip which i returned on May 23 as i told earlier. That means the earlier problem wasnt even resolved and even got worst. I would like to bring in notice that, exactly similar faults had been encountered number of times in past and i.e. 4 times to be precise and the only problem is due to rain the connector of cables get faulty which are to be changed and hardly take 10-15minutes. In February during one such similar problem the field executive/engineer said that there were multiple breakages in the cable to the cable needs to be changed and will be changed soon yet since February till date that cable haven't yet changed and I have conveyed this to the customer care all the time. More over in February, my complaint was marked as "resolved" without even my knowledge. I got a call from the executive on the next day of my registering the complaint saying he will be visiting in evening and evening the executive calls back and says his bike fell and wont be able to come today but will come the next day. the complaint was registered on a Saturday. After that phone call i did not got any other communication on Tata Indicom's part till Wednesday. When i called back to the customer care I got to know that my complaint was already resolved. I was shocked to know that, yet i got this complaint registered again on Wednesday. This problem was again resolved by Saturday. So it took full 8 days for the matter to be resolved and that too my earlier complaint was closed and marked "resolved" by lies and false statements. Every month, after the bill is generated, i get numerous calls and messages for bill payment yet they never care to communicate back the status of complaints and faults.

Moreover the executives who calls for bill collections, talk very impolitely and try to force their own conditions. During March-April when I was on business trip for 2 months straight, I have told the collection agent to collect the bill amount from my landlord as I have authorized him to pay this month's amount on my behalf, and since then, my landlord is being harassed every month for bill payment. The landlord is called for bill payment even before they care to call me, the subscriber himself. I even told the customer care people to stop this kind of harassment yet the same continues till date which is not acceptable and very objectionable. In last 1 year, i have faced faults numerous times, and every time i have been harassed and have to endure the torture i m subjected to by Tata Indicom.

I want to get a case registered in consumer forum for negligence of service, harassing the consumer, traumatizing the consumer, loss of business due to unavailability of service. And i also want to get a criminal case registered against them under IPC for harassing me and traumatizing me to the level of committing suicide. Kindly help me with the procedure how to do so.