[Resolved] Tata Indicom — HARASSMENT AND FORCED PAYMENT AND THREATS OF NON PAYMENT OF MONEY

tvishnu

from Nagpur, Maharashtra

Address:

Tamil Nadu

1. I am an old customer OF VSNL.
2. I maintain an old vsnl email account since 1999 , i use internet-services of various other providers.
3. TATA INDICOM buys over all accounts and dial up connection from VSNL
4.I am forced to pay validity charges and minimum amount of Rs.6500 to maintain a email account with TATA INDICOM.
5. Existing money in my account , nearly Rs. 3000 will not be returned and will be retained by TATA INDICOM, in 60 days time , if i fail to renew my email account by paying Rs.6500 for 1 year.
6. Customer service issues gracious email replies , detailing the above.

My email-account of more than 12 years is set to expire on the 12th of December, if i do not pay Rs. 6500 to TATAINDICOM , to maintain an old @vsnl.com email account. Also in 60 days , I will also lose all my money in my account ( around Rs. 3000). This is TATA INDICOM's policy as detailed by customer service replies.

If this is not BLACKMAIL + CHEATING + SCAMMING + POOR POLICY MANAGEMENT , What is ?

Can anyone in this forum, enlighten me , as to what is going on here with TATA INDICOM ?
Where should i seek redressal ?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

tvishnu

from Nagpur, Maharashtra

To TATA INDICOM CUSTOMER CARE,

I get the following email - from someone who seems to be on no way related to TATA INDICOM.
---- in response to the above complaint.

After 5 days of no response from TATA INDICOM representatives,
I am getting the mail as detailed below.

Is this a valid approved email from TATA INDICOM or something else ?

Does someone at TATA INDICOM know what is going on ? Is there a solution to this confusion ?

My account is supposed to be discontinued tomorrow. What is going on here ??

Dear Sir,

Your Tata indicom total ionternet account is due for renewal on 12th Dec.

so kindly renew this account and please contact us for renewal. Last time your renewed with 100hrs

and the amount is Rs.883 valid for 1yr now it is Rs.900 valid for 360days. Your payment can be by

cash or cheque if it is a cheque means it should be in favour of R.P.ASSOCIATES.

Thanks&Regards

Nithya.I

R.P.ASSOCIATES

28150309/[protected]

harish16

from Mumbai, Maharashtra

Hi,

have sent you an email..I am in exactly the same situation as you. I just want to renew my vsnl email id, do not ever use their internet. Do not want to pay 6500/- for this. Had paid Rs.883/- last year.
Also have a balance of Rs.4000/- in my account.

Have you resolved this issue by paying Rs.900/-?? If so, how did you do this?

please help..
thanks a lot..

tvishnu

from Nagpur, Maharashtra

Hi harish,

No response from these guys. They have disconnected the email account. Want me to pay 900, to keep the email account active ?

They refuse to use existing funds ? In order to renew this email account, want us to contact somebody called RP Associates.

harish16

from Mumbai, Maharashtra

Hi,

thanks for the reply..appreciate it..

I still have not been told to pay the Rs.900/-, there is no link for this on their web site either.
I do not mind paying that as I want to keep my old email address. Do not have any other choice anyway...

lets see.. am waiting for them to respond.. will pay the Rs.900/- if they ask me to... hope I can do this online..

tvishnu

from Nagpur, Maharashtra

hi harish,

As of today - TATA Indicom Service has deducted Rs. 900 from the existing account t and have re-enabled the email account.

So, in your case, i think you can cite this case and get re-dressal.