Tata Indicom Complaints & Reviews

I had one mobile handset of TATA Indicom company. The purchased the handset with sim card from their dealer in Dharavi. After one and half year I lost the handset. I made call from the public phone to find the handset. Somebody had the name of Manoj was used my handset. I requested him to return the handset to me. But he denied. I reported the matter to the customer care of TATA Indicom. The company did nothing to get my handset. Simply they cancelled the sim card.

I closed my Tata Indicom connection one year back but still I have not received my deposit amount. My Tata number was [protected].

I have visited their Shivajinagar and Pimpri-Chinchwad office 4 times since October 2010 and, although they previously told me that they will arrange for the cheque of the deposit amount, they now have no idea of what should be done. They are now rudely telling that they can't do anything and that money won't be refunded !!!

This is the most pathetic customer service I have ever experienced.

By now whoever have taken connection from Tata Indicom would have known that this is the worst telecom provider with worst customer service in India.

Hi, I have a tata photon plus connection (Account[protected]. The bill got generated on 5th April and they disconnected my internet without informing me on 7th April. Due date for this was 22nd April. When I called to customer service, they told me that I had exceeded credit limit by 200-300 Rs. Atleast if my mobile was registered, they would have called me and asked me to pay in a day.Even after paying, I had to call 4-5 times customer care to restore my service. I have not expected this kind of customer service.

My name is Ms Verinder Uppal. account No.[protected]. My Tata Indicom walky instrument is down for more than 6 months now. It was in warranty when it got defective. After lodging lot of complaints with nodal officer they sent an engineer with a normal wired phone as a replacement which was of no use to us... when we contacted company we were told engineer will come with wireless phone. But sadly even after six months no action has been taken so far by the company. On top of it, they keep sending me bill with telephone rentals..... This is height of insensitivity on their part. I want to take legal action against them... I want to teach them a lesson.... Money is not an issue..it am fighting for PRINCIPLES...

We are a private ltd. company situated in Pirangut near Pune. We had 34 Post paid connections from Tata Indiacom for last 4 to 5 years. After Mobile Number Portability facility we decided to port our connections to Idea Cellular. (Mobile No. [protected] Port code : TZ 255345 Date approx 27.02.2011)
After applying for Port code, it was provided by Indicom Promptly, but actual porting was allowed only for 33 nos. They said they did not allow one number ([protected]) because there were dues balance. After clearing the dues we once again applied for new port code. Again New port code (TZ 658998 Date: 12.03.2011) was provided by Tata Indicom. After submission of this code by Idea Cellular, it was again declined saying this port code was inaccurate.
Tata Indicom asked us to pay additional amount and apply again for the port code. After doing this we got a new port code again (TZ 141368 Date: 15.04.2011). The same story repeats and Tata Indicom does not recognise the Port code.
We are in a problem as only this number is out of our Closed User Group. Tata Indicom is not co-operating to resolve this problem.

Mr. H M Luktuke
Director
Creative Tools & Components (I) Pvt. Ltd.
Mobile no. [protected]
email: [protected]@creativetoolsindia.com

Dear Sir/Madam
I Visited ur Vashi hub but iam not getting any response from there they telling that visit 121 helpline,we are not able to help you out,it's more than 3 months i given a complain this is a pathetic service giving by your company enployees,pls solve this problem by issuing me new instrument or replace the instrument or refund my money back or i will take this issue to consumer court,i have each & every complains in handwritten by your company employees....

With Regards
Satishkumar.S
Cell [protected],[protected]


--- On Thu, 24/3/11, satish kumar <[protected]@yahoo.com> wrote:

From: satish kumar <[protected]@yahoo.com>
Subject: Re: Fw: compalined 5 times no action~~M3763213
To: NodalOfficer.[protected]@tatatel.co.in
Date: Thursday, 24 March, 2011, 10:42 AM

Dear Sir/Madam
I Visited your TVH at Vashi but no any response they telling the same story again,if you not intrested to give service send a e-mail,i will take care where i have to take your complain or refund my money back Rs.1500.......

With Regards
Satishkumar.S


--- On Thu, 10/3/11, NodalOfficer.[protected]@tatatel.co.in <NodalOfficer.[protected]@tatatel.co.in> wrote:

From: NodalOfficer.[protected]@tatatel.co.in <NodalOfficer.[protected]@tatatel.co.in>
Subject: Fw: compalined 5 times no action~~M3763213
To: [protected]@yahoo.com
Date: Thursday, 10 March, 2011, 8:08 AM

Dear Sir,

This is with reference to your mail received and the service request placed with us.


We request you to please visit the nearest tvh outlet. For your information we are sending the tvh list . Please find the attachment for the same.

Please revert us for any further query.

Looking forward to provide the best of our services.

Thanking You,
for Tata Teleservices (Maharashtra) Ltd.,


Dipak M.
Nodal Desk– TATA Indicom


-----Original Message-----
From: NodalOfficer.[protected]@tatatel.co.in
Sent: [protected]:20:43.0
To : [protected]@yahoo.com
Cc: null
Subject: Fw: compalined 5 times no action~~M3763213
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

This is with reference to your mail received regarding instrument issue.

We regret the inconvenience caused to you. At the outset, we have taken the request for your telephone number 65270291 . Reference number for the same is[protected] . Your request is under process and you will be updated on the same shortly.

Please revert us for any further query.

Looking forward to provide the best of our services.


Thanking You.
for Tata Teleservices (Maharashtra) Ltd.
Dipak M.
Nodal desk
Customer Care - TATA Indicom


-----Original Message-----
From: [protected]@yahoo.com
Sent: [protected]:11:53.0
To : NodalOfficer.[protected]@tatatel.co.in
Cc: null
Subject: Fw: compalined 5 times no action~~M3763213
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________




--- On Mon, 7/3/11, satish kumar <[protected]@yahoo.com> wrote:

From: satish kumar <[protected]@yahoo.com>
Subject: compalined 5 times no action
To: CS.[protected]@tatatel.co.in, Nodal Officer.[protected]@tatatel.co.in
Date: Monday, 7 March, 2011, 8:56 AM

ToThe Tata IndicomNavi Mumbai
Sub -
Dear Sir/MadamMy Landline Ph no[protected] first of all when i purchased this new connection from vashi that was Walky hand set of Rs.1500.00 within a month that instrument was repared,ur co representative came & he changed the instument & he promised within 4-5 days he will come & install the same instrument,still more than 2 months he not yet turned up.On 11th jan 2011 the compalin no was[protected],the 2nd complain was on 26th jan the complain no is[protected],the 3rd
complain no is[protected],and i visited ur vashi showroom twice for the same complain on 28th feb that complain no is[protected],and i directly spoken to your Sr.Manager at 121 in this all still my problem was not solved,that's the reason i was not paid the bill,i clearly told to ur employees also regarding the same then also no revert from any where,and the present instrument also not working it is dead phone,i[censored] solve this problem then i pay the bills..pls take a necessary action on this....
With RegardsSatishkumar.SCell no [protected].[protected]

I have recharged my Tata Photon+ number [protected] with Rs. 700.00 (Rupees Seven Hundred Only) yesterday at approximately 1 pm online through my SBI Titabar Branch against Ref. No. IG45906834.
I have contacted Tata Photon customer care yesterday after the transaction was done, I was said that it will take 24 hrs. to complete the process. But now the said time was expired and I contacted again to the said company but they refused to resume my service at an early date before 6th April, 2011.

I found this sentence ridiculous as I have already paid the sum to the said company for the Internet Service for my said Tata Photon number.

So, in this case I request you to kindly take the appropriate and necessary action t an early date.


Thanking you,
Krishnendu Das
Tarun Nagar,Railway Station Tini Ali
Ward No. - 6, Titabar
P.O. - Titabar
Dist. - Jorhat (Assam)
PIN - 785630
Contact - [protected]
E-id - [protected]@live.com

Hello Sir,

My Self Vivek and i live in east delhi.

i have a tataindicom prepaid mobile number and I am using this mobile number since 1.5 years. and my problem is that i have given photo, id proof -, address proof (like Voter Id Card) as transfer order copy. but the retailer has not submitted My documents to tataindicom. he submitted wrong id proof for my mobile number. in case my mobile number will block or my mobile will lost. so i can't take this number again because of id proof problem. so this the big problem for me.I have wide range of contacts through this number.
So please help me how can i submit my original document to tata indicom.
please help me please help me. i will always great full to you.


Thanks
Warm Regards
Vivek Kumar

sir,
this is P. sankararao from visakhapatnam.i have tata indicom mobile no is [protected]
i am useing this mobile since 3 and half years. actuly this phone presernted to my mother. when we recharge
that amount will dedecting from account. we r didnt register any msg service or any service they are offering. but every time they doing like this. so i am sending sms 1909 for dnc register.this is also not working. iwas traied for custmor care 121 this is also failled.now what i have to do.
please solve my problem
thank you

I had a mobile number [protected] since July 2005 as prepaid connection , in the month of December 2010 tata indicom disconnected my phone number without any notice or info. I requested and made nearly 8 calls to get it connected . it was done ,

then suddenly on 11th January 2011 my line went dead , I inquired why was that I was told by Customer cars that it was address verification issue and i had to go to sector 18 branch to sort it out , there i got to know it was not related to address issue rather bulk massages , now I was told I should visit there main unit in okhla phase 3 opp modi mill , where the lady who is dealing in such cases not even visited me , I was not even treated as a customer and on intercom this lady said that nothing can be done as bulk massage for commercial use is not allowed , I requested them to at least had given me any kind of information regarding it during selling there bulk sms packages , she denied it and said nothing can be done and i have to live without that number .
they offered me no help , simply they said this number can not be opened , but for corporate customers they do that , because much more is at stake with them , and not with individual customers . and finally they market there image as customer oriented company .

21:35:49 [protected] Airtel-DL 1 0.50 15:32:13 [protected] BSNL-UPE 1 0.50
21:36:30 [protected] Airtel-DL 1 0.50 22/03/11
21:42:57 [protected] Airtel-DL 1 0.50 16:16:51 [protected] MTNL- MUM 1 0.50
21:42:59 [protected] Airtel-DL 1 0.50
International SMS Rs. 15.00
Date/Time Number Destination Duration Units Charges Date/Time Phone No. Destination Duration Units Charges
(DD/MM/YY) Called (hh:mm:ss) (Rs.) (DD/MM/YY) (hh:mm:ss) (Rs.)
17/03/11 23:09:[protected] UNITED ARAB EMIRATE 1 5.00
23:09:[protected] UNITED ARAB EMIRATE 1 5.00 23:09:[protected] UNITED ARAB EMIRATE 1 5.00

the above is the copy of that part of my tata indicom phone bill phone no.[protected] for which im fruadulently chrged for the mobile number [protected] which is AIRTEL Delhi number and tata indicom is charging me for the number belonging to the country o[censored]AE in the same bill.i put a complaint to Tata indicom with the refrence number 351995 and i have been promised for the resolving of this issue within 24 hrs.but this is not the first time im being charged wrongly.in last 3-4 bills i have been submitting complaints for wrong billing imposed on me. it is creating a havoc on my mental peace. please take a strict action against the service provider of tata indicom for such worng biilings.

thanking you

Rachana Shalini

Reminder-4 (5th time I am writing this complain)

COMPLAIN:

TATA INDICOM WALKY PH NO[protected]

ESN NO-1D0EDBF6 dated 28.04.2010

return hand set details -
Model no - LG LSP 350
colour - Grey
handset returned with battery & charger on 28th April 2010

Customer Name : MRS. JABA MAITRA
Address - 30/19 B C Chatterjee Road,
Talpukur, Barrackpore,
24 PGS(N)
Pin - 700123

While we have visited TATA INDICOM's Salt Lake office on 05th Aug '2010 the cheque towards refund of Security deposit was not ready from their end & representative has asked for one more month & ensured couriering the cheque to the residential address before 28th of August that is by 4 months from the date of handing over of the set.

Now already 10 months (Almost 300 days) has been completed since we handed over the set & also visited TATA INDICOM's office 6 times but without any positive response from their end.

even written several e-mails to customer care's several ID.

Request help arrange to send the same to the applicants residential address at the earliest.


kindly help

Regards,
Swapan Maitra
Son of Mrs Jaba Maitra,
Mob-[protected]/[protected]/[protected]

Date:24.03.2011


To

The Respected Officer
Consumer Complain Unit,
Kolkata


[Ref: Complain against fraudulent activity and mis-selling done by one of the sales person of TATA Teleservices Ltd]



Dear Sir,


On the first week of March 2011, I [Ujjwal Kumar Ghosh] had received a phone call from the customer service desk of TATA Teleservices Ltd, offering me a scheme [for promo package offer of Rs 1299/-] for TATA Walky Handset and as I was interested in I, I had requested them to send their authorized official sales person to my residence address: 14K SHANTI GHOSH STREET, BAGH BAZAR, KOLKATA-700 003. On that very same day, a Person named Mr. Swarup [Mob: [protected]] had visited my residence. Mr. Swarup had then conveyed that the promo scheme was for Rs 1399/- and not Rs 1299/- . As it is I was interested in the scheme, I had taken the offer. But I was not provided any Money Receipt by Mr. Swarup for the payment of Rs 1399/- which I had made to him for purchase of the scheme.

At that point of time, Mr. Swarup gave me another offer that together with this Rs 1399/- if I buy another TATA Indicom Mobile Set a sum of Rs 900/- alongwith one SIM Rs 100/- then from that TATA Indicom connention I can make unlimited FREE calls to 2 (two) TATA Indicom Mobile number on ZERO Rental monthly basis. As I even liked this offer I had enrolled my name for the same.

Hence I was provided the following numbers for both the phoned which I had taken as below:

For the TATA Walky Handset [for which I had initially made the payment of Rs 1399/-] the number allotted to me was:[protected]
For the TATA Indicom Mobile Set [ for which I had paid Rs 900/- extra] the number allotted to e was:[protected]



But on the succeeding week, when I visited the Official Office of TATA Indicom [Ultadanga Outlet], I was made to understand, by the desk officer, that the offer provided to me by Mr. Swarup was completely fictitious and was not in existence. According to the desk officer, this was a completely fraud case. They replied we are not providin any offer for Zero rental monthly basis and it is actualy Rs 149/- on monthly basis and we do not have such a scheme which is unlimited free calls in 2 (two) number of TATA INDICOM. Strange?



But my concern here is, if at all the above stated two offers was a case of mis-selling and a fraudulent activity happening to me then please specify, how come the two above stated numbers [For the TATA Walky Handset[protected] & For the TATA Indicom Mobile Set[protected]], get activated and how come I have received a Welcome Letter from Tata Teleservices Ltd, duly signed off by the “Chief Operating Officer”?
[Please get the copy of the letter attached here with].



Adding up to my amazement, the desk officer at Ultadanga Office had completely denied the entire incident [starting from me receiving a call from the customer care desk of Tata Teleservice Ltd, to the fact a person named Mr. Swarup, who is supposed to be an “authorized official sales person “ from Tata Teleservices Ltd visiting my residence, and even the two allotted numbers [[protected] &[protected]] getting duly activated and me receiving a welcome letter from the “Chief Operating Officer” of Tata Teleservices Ltd.


Moreover the desk officer at Ultadanga Office had got the audacity to tell me that if I don’t leave their office premises, then they would be compelled to throw me out by their Armed Security Guard, inspite of the fact, that I was having a normal discussion with them.


Owing to these rapid incidences occurring, I was so very stressed and dis-satisfied, that on the 16th March, 2011, I had visited the Park Street Branch Office of Tata Teleservice Ltd and have surrendered both the above stated connections. Inspite of the fact that this step of mine have made me suffer a monitory loss of Rs 2299/- [Rs 1399/- + Rs 900/- +Rs 100/-], which would not get credited back to me.



I am seriously amazed and dis-heartened to see the service provided to the consumers and the mis-selling happening in the marketing of the product for Tata Teleservice Ltd. I would be deeply indebted if you kindly take some necessary steps in relation to the customer service standards and the mis-transparency in the marketing of the Tata Tele products so some other person can be saved this embarrassment and harassment.



Thanking you in advance for your kind and prompt co-operation.


Yours truly,




[UJJWAL KUAMR GHOSH]
Mob:[protected]

14K SHANTI GHOSH STREET,
BAGH BAZAR,
KOLKATA-700 003

Dear sir, humne tata indicom ka omh sim card tata indicom service centre se purchase kiya tha jo ki (b.j.p office ke samane hai mansarover complex mai) plz help me sir, mai headset mai net use karna chata hoon toh message likh kar aata hai network down error-0, tata indicom ke head office gaya tha toh waha par kisi ne bhi help nahi ki aur balki mobile headset mai problem baata di......................mai bhopal ke sare service centre jaa ke aaya hoon par koi nahi sunta custumar care pe help magi toh woh bhi bolte locial service certre jaye,sir mai paresan hoo gaya hoon mujhe do mahane ho chuke hai chakar katate,plz aap help kare...................................this no-[protected] (NAME-MAHENDRA) THANKS...............................................

Without my knowledge, caller tune is activated and deducting monthly charges from from mobile i,e [protected]. Please deactivate this caller tune immediatly

hello sir,
my email is [protected]@gmail.com
today[protected] i have paid my tata photon + bill amounting rs743 through online payment with the help of TATA INDICOM-BILLDESK
but they are still showing my current bill as 743...but bank of baroda is showing the your last transaction of 743 was succesful and the time of transaction is around 7pm...i have called costumer care and they are saying that online payments are received between 24 hrs....should i wait for 24 hrs...

Hi,
I was having Tata Indicom Walky (No [protected]), which I closed in Nov, 2009. The connection was closed and Handset was collected after 2-3 months in Mar,2010. I was told that my refund payment will be processed soon.

However I am yet to receive any refund on this connection. I have made multiple complaints/requests with customer care and Nodal Officers, and every time I am promised that issue will be resolved within 2-3 days, but nothing happens

Complaint No – 148141 – Made to customer are in Nov, 2010
Request No[protected] – Made to Nodal officer (on 6-dec-2010)
Request No[protected] – Made to nodal officer on 24-Jan-11 (which is open)

I have made tens of follow up calls on these and have not received any response still.

Dear Sir/Madam
Sub: Request you to solve our problem
We are the customer of tata having A/C No.[protected]
Tata Indicom No- [protected]
DN : 1405928

We had activated the plan of 16 MB on 2 nd March, as the speed was not as per the commitment we had de-activated it . In between days your engineers came & worked to increase the speed of net but it was invain & by the end of 3 rd March our line is deactivated. Later Days persons from tata came for the feedback for deactivation.
On 9 th March Bajrang Gupta & Mr. Riyaz came & checked , activated the line & done speed test of 16 MB.But we refuse to activated the line as we were not interested to continue .That time we had surendred the Modem, Telephone & lane connected wire & power supply.
Now the Phone call from tata co. is coming saying the payment of bill, which was deactivated. ( we don’t know how it was activated & huge bill is coming every month).
We had call to tata to de-activate the line but they said that we accept this only by your mail & not on phone call. We had mail the detail to de-activate & there is no mail saying from our side for the activation of line.
On 9 th March withour prior notice ( without our complaint & requirement ) person Mr. Bajranj Gupta came & activated the line without our permission saying that we are doing speed test.
For every changes tata do not accept on call, every time we have to mail, than now in above case who is responsible that we had not mail regarding any complaint & your executive came & activated the line.
From 27 th Feb to 9 th March whatever work done that is done by your executives & not by us,
For that you can check our A/c details.
We had courier all our details & also Fax the things about the problem we are facing from last 12 months.
Bcoz of this we can not take new plan as we have a requirement.
Please give us solution to our problem we are facing . THANKING YOU,
SHEELA SAVLA,
[protected] –[protected][protected]@rediffmail.com
DATE: 18 TH MAR 2011

Hi I am Rema from Kerala . I was using tataindicom datacard from 2009 april to 2010 (internet telephone no [protected]).in chennai . I have not been able to use the net connection since Jan 2010 and this was also brought to their notice . When I enquired, customer care guys told that they were asked to disconnect the number and hence blocked by someonelse. The response from tataindicom service end was very poor.They didn't even turn up to solve the issue till now. But evey month they were sending me the bill. why should I pay the bill for a blocked number? Till december I have done the payment.Even for that Jan month payment they can deduct from the initial deposit and permanently disconnect.Keep on sending me the mail for the bill payment. Without using any internet why should I pay the bill for a blocked number

Hi

Last year I took a reliance broadband advance rental connection (A/c No[protected] for which I placed a disconnection request on 22 Sept, 2010 and I got a confirmation mail from Mumbai Nodal Officer on 26th Sept that my connection will be disconnected within 7 working days and i have to pay a 7 days extra bill on pro-rata basis.

As it was advance rental 4 month plan, and I paid amount in advance, so I am not supposed to pay anything at the end. But I am liable to pay extra amount on pro-rata basis as suggested by Mumbai nodal officer.

As per their reply, my broadband was disconnected on 1st October, 2010 and docket number for the same is[protected].

But after that I am repeatedly getting calls to pay a bill of broadband.

In every call I tell gave them the request number[protected], according to which my broadband was disconnected.

Now I took new broadband from TATA with account number[protected] and after two days they suspended its line.

I called out customer care & I came to knew that in order to continue I have to pay my previous broadband connection bill of 1800/-. After continuous discussion, customer care told me that it is not a broadband bill, its a landline bill which I have to pay. I never used that landline. And then they told me that I had to put separate request for disconnecting a landline, which they have not mentioned anywhere.

On their work-order also, they have mentioned customer care number as - [protected] and they have not mentioned any different number for landline.

Customer care agreed that due to some issue from their side, the bill was not delivered to me.

I am harassed from the service they have provided. I & my wife do some part-time work on internet and we had suffered a lot by their discontinued services.

What TATA does is that while giving a broadband connection, it gives a free landline connection also- which they says is necessary. Landline provides free incoming and paid outgoing. They provide broadband, modem and landline under one account number- & my account number was[protected].

As I placed a request for disconnecting account number[protected], so they should have disconnected my landline also as every stuff they provide comes under single account number.

Now I am really helpless, as they are forcing me to pay the outstanding landline un-liable bill otherwise they will not start the suspended line.

Please help me !

Regards
Gaurav Sharma
[protected]
Pune-