Tata Indicom Complaints & Reviews

i m getting missed call from Tata indicom number [protected], so please find out the person who is giving miss call, otherwise i going to give this number to police station.

I have taken a connection from a Tata Retailer who's shop is situated very near to technopark. I have taken the connection make payment and submit all the documents everythings. But, from last week onward they have bard my connection. they are saying that they did not received the documents. My phone number is: [protected].

The tata indicom has a contract with third party who is resoonsible to update this all document. When I use to call the tata customer care they said the record yet not updated. just tell me one thing am I responsible if their third party not updating the record in proper time.

The issue yetnot resolved.

I am very unsatisfied with their services.

Joydeep Chowdhury

Dear Sir,

I had applied for a Tata Indicom Photon Wifi broadband connection on 23rd September from the Ghatkopar West Tata Indicom Outlet. I had paid the entire amount for the device by cash. The sales person (One Mr.Javed) promised that I would get the connection latest by the following monday that is 27th september.

However, on 27th, Javed called and said that the wi-fi devices were out of stock and why dont I buy a photon USB connection instead. When I insisted on the Wi-Fi and questioned that if there was a stock issue, why wasn't that highlighted before accepting payment - I was only offered unconvincing answers and "discounts" on the new tata photon connection if I agreed to shift the connection. However, I insisted on the wi-fi connection only.

I also complained online on the Tata Indicom website, but of no avail. On registering the complaint for the second time, I got an automated reply (on 1st October) suggesting that I would get a call from their customer service executive within 6 working hours.

Even after waiting for two days, I did not get that much awaited call. I called back to the numbers given but could not find the people mentioned in the mail. (some Ms. Suguna Shetty / Siva Mallik). However, some other gentleman heard out my complaint and registered yet another complaint number.

The shocking news however, was that our application had not been even registered yet in the system. Though they have "promised" to revert by 7th october I am apprehensive. I don't know why i have a feeling that I've been smartly cheated by Tata Indicom and now am poorer by 5000 rupees and all this mental agony of following up - after having paid the full money in cash.

Hope there is some forum of redressal for this. Attaching the details below:-

1) My application form number : 3155196
2) Bought at : Tata Indicom showroom, Ghatkopar West, Mumbai.
3) First online complaint number : 193404 (There was no response for this)
4) Second online complaint number: 194471 (Got an automated email for this)
5) Number I was asked to call: Nodal Office,[protected]
6) Another complaint number (received on calling them today) :[protected]

I am also attaching the photos of the application form. Hoping against hope for some concrete action on this issue, beyond automated reply's or consoling e-mails saying they are "investigating".

Regards,
Deepak / Shobhna Deepak.
Mobile : [protected]

I had purchased a Tata Indicom wirless internet USB base connection in 2009. In November 2010, when I requested for its canellation and disconnection, I was told by a Tata Indicom execitive or representative that my connection can be kept under 'safe custody' for three months prior to its eventual automatic disconnection. Even though I was not entirely pesuaded by this odd suggestion, I agreed. After three months, Tata Indicom, In February 2011, on further demand for cancellation, Tata Indicom informed me that the final disconnection of my internet connection has been done. But to my shock and consistent dsmay, Tata Indicom has been sending me a bill of Rs. 120 under the possible guise that the connection is still under 'safe custod'. I request Tata Indicom to abandon its attempts to make an extra buck on the sly or shall we say, by hook or crook, and stop sending me the said bill every month. Thanks.

I am filing this complaint on behalf of JLJ Concept School, Palwal. We had 5 connections with Tata Indicom - 1 mobile, 1 wireless fixed phone and 3 data cards. Our account number is[protected].

In the month of June 2010, one of the data cards with the number [protected] was misplaced by us. Our PRO registered the loss in person with the Tata Indicom dealer in Palwal - Om Sai Technologies. Mr. Chandresh at the dealer office ([protected],[protected] registered our request for discontinuation of the said data card.

In July, the bill was again raised alongwith the charges for the misplaced data card even after the request for discontinuation had been made. We were then requested to contact your Palwal Zone Manager, Mr. Sandeep ([protected]). He said he will do something in this regard.

No action was taken. We also contacted Tata Indicom's North Zonal Manager, Mr. Pillai ([protected]). He also made promises that he will look into the matter.

Since then every month the bill is raised with the charges for the lost data card. Tata Indicom people at the Palwal office tell us to deposit the amount minus the charges for the lost modem. When we do that, all our phones and data cards are disconnected by Tata Indicom. This has happened in August as well as September. We are tired of visiting the Tata Indicom Palwal Dealer every month. Tata Indicom is charging us for the data card that is lost, that too for the last four months and we are forced to make the payments because otherwise our phones are disconnected. THIS KIND OF CHEATING IS NOT EXPECTED FROM A COMPANY OF THEIR STATURE.

This time when the bill was raised on 22nd September we again visited Mr. Chandresh at Palwal Office. He again advised us to pay the amount minus the data card rental. Now all our phones have been disconnected on 30th September 2010. Tata Indicom has caused our school a lot of inconvenience. Parents are not able to contact us. Neither are we able to call anyone. Internet has also been suspended. UNLESS SOMETHING IS DONE ABOUT IT IN THE NEXT 48 HOURS WE ARE GOING TO LODGE A FORMAL COMPLAINT IN THE CONSUMER COURT.


Director
JLJ Concept School

Customer: Hasit Ruparel, Third Eye Inc, 805, Shapath II, Opp. Rajpath Club. S. G. Road. Ahmedabad: 380015

Wednesday, September 29, 2010

Username: [protected]@vsnl.net

I regret to write this letter but even after my personal visit I don’t think Tata have taken our case seriously. On 20th August I had requested to change the plan from 1.75mbps plus to 10mbps lightining plus plus. It took more than 10 days for the plan to change and when I asked the reason I was told my case was in a bucket who never informed me (the customer) on what is wrong. I could hardly digest this reason but later I was told its your biling cycle, which I do honor but in an email I was told it will take 24 hours for the plan to change. Complain number: 12769410

Finally on 1st the plan was activated and our entire team was very excited with the speed and we enjoyed this for about 1 week and later not sure why the speed went to 2 mbps or lower. We waited for few more days to see if the speed resumed and finally after getting annoyed with the whole case launched a complain for slow browsing on 10th September 2010 (at that day my speed was practically 100 kbps. Complain number: 12853860.

Its been 29th September still the problem is yet not resolved.

I had to personally visit the Tata’s office and meet Mr. Sunit (Nodal officer) to see what his reaction was for the whole thing. Below are the minutes of meeting on 20th September 2010 with Mr Sunit in Tata’s office.
• Meeting lasted for about 25+ minutes and everyone (customer, Mr. Sunit and Mr. Dev) were standing at the front desk to find out the current status of the complain number. 12853860
• Mr. Sunit tried his best to find out the status but unfortunately as Mr. Sunny (NOC officer) was sick and not available on that day in the office so he could not instantly even find the status of the problem.
• Mr. Sunit did confirm that since 10th September there was practically no status update given to customer on what was going on.
• Mr. Sunit requested 2 days to get a status update of the complain and promised that he would do the following
o Resolve the problem or take return the connection as Tata is unable to serve.
o Mr. Sunny will visit the customers premises within 3 days with either an apology letter/email on explaining why the delay.
o Mr. Sunit would have Ms. Neha and Mr. Ajay write an email to customer explaining why there was such a long delay and refund details.
• Mr. Sunit was informed by the NOC team that customer was using wifi and so there was a slow browsing issue, which was confirmed that was wrong information.
• Mr. Sunit also told their NOC team specially Mr. Dev who was present in the meeting, that if Tata cannot provide speed to this customers ‘lets just take divorcee instead of letting the customer cry’.
• Mr. Sunit also confirmed that my customer/Hasit Ruparel visit to Tata office has helped push the matter.

Ever since that day Mr. Sunit has NEVER cared to even call the customer Mr. Hasit Ruparel about asking the status update, in fact on 26th September when customer called him on phone, he replies: that TATA employee, he and someone from customers office has talked on a telephonic conference and confirmed the problem was resolved, he also confirmed that Tata employee has visited customers office. In reality no one called our office nor visited but again some kind of fake information being created and put into the system.

As on 29th September I am writing this letter and still in a confusion on below
• Why would my complain number get closed without my concern/confirmation
• If Tata’s employees are not allowed to share their contact information (which I do respect all company’s policy), why do they (Tata’s employee) not update the customer on when the issue will be resolved?
• When will this problem get resolved?

Little harassment that we have faced so far is:
• Our connection is any time switched off without any prior intimation and when asked is told that it was testing and even after that the problem is not resolved.
• Even after a personal visit Nodal office Mr. Sunit is not taking the issue as such a priority and getting it resolved to customer’s satisfaction.
• Mr. Himanshu visited our office once and told that he will be back in few minutes and kept the computer that he was testing ON, and it was ON for 2 days as he never returned.
• No one is wiling to help or share their phone number and the ones that we call NEVER pick-up.

I would never bother to spend 2 hours of my time writing this letter to explain how much pain we have gone through and its REALLY affecting our business. I really expect some mercy if possible.

I have purchase new connection with Tata indicom (trinet b1/16 Mohan corporate industries estate ) they nave told me that there is some due on same address with out any intimation they disconnect my new connection I have spoken with Malik [protected] he says I will collect this phone from your home & will refunded your all money after this he never picked my call by I have tried some other guy prushutam [protected] he was used abusing language with me please take action for four people in same ajay [protected] he is manager never pick up my phones

Dear
Tata Indicom

Please send me TATA Indicom SXC-1080 CDMA 1* USB modem driver for windows 7 in my e-mail address (dutta.[protected]@gmail.com).



Thanks & regards,
Yours faithfully,
Prasenjit Dutta.

HI, I have taken Tata Indicome Broadband pre paid connection.
Few days back, i have received an email from Tata Indicom whose content is below.

Dear Customer,
We thank you for your patronage of Tata Indicom Broadband. It has been our pleasure to have you as our valued customer.
It is our constant endeavor to provide you a seamless connectivity and have always tried our best to ensure the same throughout the period of our association. However we regret to inform you that due to certain technical and business considerations, we have decided to discontinue our broadband services to you from 19th September 2010.
We empathize with you for the inconvenience caused due to the discontinuation of our services. In order to ensure minimal inconvenience to the valued customers, we will ensure the following:
We will refund:
1. The installation charges if you may have paid at the time of applying for the service, after adjustments towards the dues to us.
2. The refundable security deposit if you may have paid us, after adjustments towards the dues to us.
3. For the credit balance in your account at the time of disconnection.
The refund cheque will be dispatched to you, at the address at which the Tata Indicom Broadband connection is installed, within 30 days from the date of disconnection of our services. We seek your co-operation to our authorized personnel who will be visiting you to collect the equipments, if any, belonging to us which are installed at your premises.
We tried communicating the same through service withdrawal Notice Letter on 19th August 2010 couriered to you on your address with POD number Z09970045 but same is returned back to us by courier agency hence mailing the same.
For any queries, please call the Customer Service number in your city or write to us at [protected]@tatacommunications.com . We once again regret for the inconvenience caused to you.

The above mail was sent to me on 14th of this month.
After receiving the mail, I had talk with customer care executive three times and all the three times I was unable to talk to their supervisor to get more clarity on this issue.

The sudden withdrawal of service is causing lots of anguish and pain to me and my flatmates.
Thus, I request you to please file an application to consumer forrum to take action against Tata Indicom.

tata photon delivered me faulty device on 11th sep 2010 and is refusing to replace it and is coercing me to get it repaired. since 11th sep i have complined to vriti telecom throuh which device was delivere, told me speed will be alright after my documents was delivered. i recieved my account no. after 9 days through wchich i registered compliant at customer care of company. the visting engineer certified it faulty device. help me on getting device replaced since it eas delivered faulty.

Dear Sir,
I am using Tata Indicom Prepaid Connection of No. [protected].
15 Days before my Sim Card is requesting me to enter PUK Code to Unlock. So, I called to Customer Care on 12524. Executive told me to send a SMS as PUK Mob. No. to 12524 & You will get PUK code. I send the SMS but in reply I got SMS that "You are not authorised for this service.". So I again call customer care & told what happen, they told me to Visit our Customer Care Center, You will get PUK code there. So Visited there Customer care Center but there also they were unable to give me PUK code. Then again I visit to Customer Care Center then they told me to bring New Sim Card for Rs, 50. But there are all my contact nos. in old Sim Card.
So, I request you to Please Try to give me PUK code so I will retrive my contacts.

I have taken internet connection from TaTa Indicom on the Assurance from the sales executive I will get sufficient speed on USB modem of TATA Indicom SXC-1080 CDMA Plug 2 surf Whiz.Sorry 2 say that it is not so. I have complained about the same and they have attended my complain , but no result whatsoever till date. It is already 3 months over but Sales Executive never asked or called me for the same. So please try to solve the problem at the earliest. ( Temporary Receipt Issued No. NAG/FWT/Office - 26275 - Dtd.24.06.2010 of Tata Teleservices ( Maharashtrta) Ltd.,Mumbai.
( M ) [protected] .

hamare mob nom [protected] se balance kat rha hai jo ki mow nom [protected]par ata hai jab ki ye nomber kisi compni ka sewa nahi na hi ham es nom ko yug kiya hai mane do bar company care compland ki hai

compland nomber [protected],
189361




[protected]SEP-2010 08:14:25 AM 0.5 0
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[protected]SEP-2010 08:09:02 AM 0.5 0
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[protected]SEP-2010 06:35:00 AM 0.5 0
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[protected]SEP-2010 06:32:58 AM 0.5 0

Sir
We have been having very poor service for our internet connection.
My user id is [protected]@vsnl.net.
In the last year it was malfunctioning for over 50 times.
And it takes a week for them to rectify and restore the internet.
Now also it is dead.
I have lodged atleast 100 complaints in last one year itself
Inspite of repeated complaints Tata Indicom is doing nothing.

Please help
P.S.GHAI
[protected]
Ghai VillA
NS Rd 1
JVPDS
MUMBAI 400056

I am not send any sms to subscribe Rs.30/- SMS card yet they activate that on my mob and deduct Rs.30 from my core balance and after asking to the Nodal Officer Uma Ray Chowdhury about that she said that her system said that I was send a sms to subcribe that but the true thing is I am not send the sms .............My no:[protected]

This to bring to your notice that i am a resident of Mumbai -- MiraRoad(E), Sector-2, B-3, ShantiNagar, Payal ShantiNagar Co-op Hsg Society Ltd, where TATA INDICOM MOBILE SERVICE PROVIDERS have proposed to set up their mobile tower, Pls note that this building is very old, being constructed in 1986. How can TATA INDICOM MOBILE SERVICE PROVIDERS even think of proposing to set up their mobile tower. Further non of our society members are willing to come forward as they are scared of the Secretary and Chariman of the Building. Kindly intimate TATA INDICOM MOBILE SERVICE PROVIDERS not set up their mobile tower, as this builiding is not in a position to take any more weight. Please understand, secretary and the chairman are just approving this proposal FOR THE SAKE OF MONEY which is Rs2.5lac pa which TATA INDICOM MOBILE SERVICE PROVIDERS have agreed to pay to the society for the annual maintenance.

I am not at all satisfied with the kind of servce provided by Tata Indicom.

I have made several complaints regarding my TATA Photon plus connection which I have taken on January 2010.The connectivity and speed was not at all as claimed by TATA Indicom.Just after six months I started facing this problem i.e it is not getting any signals at all.

I logged a complain and requested them to disconnect the service (after making the last bill payment of Rs 660/- on August).Still they send a service person to my home who delcared that the photon plus device is having some problem in its modem,so I need to go to their service centre to resolve this.

I called up customer care again and asked them that I dont need any further service regarding this.

Now, again this month,sep 2010 I have recieved a bill of Rs 660/- although there was no usage at all.

Therefore I request you that, please register a complain against them as I am not ready to pay any further regarding this and even the device provided by them is also a wastage of money for me.

Expecting a quick response from your side regarding the same.

Thanks & Regards
Diganta Sengupta
TATA Indicom No [protected]
Account Number[protected]

Dear All,

I am tata indicom broadband user since 2 years. I took this connection as this is the only ISP provider in my area. I am using internet since 6 years with diff. isp, but I never came across worst service of tata broadband. I am living in west side of ahmedabad -s-g highway. Since 2 months I am facing server down problems oftenly. I have to call 3-4 times in a day for follow up as there are no much technical ppl in city...all are service providers sitting in hyderabad and mumbai on phone....they also dont follow up matters seriously at all.
Last week(around 1st sept), my connection was getting speed problem on 384 kbps plans...its frequently disconnecting and i sent mail and called for solution....now after 3-4 days, my connection was stopped...there was no connectivity....i was calling like 2-3 times in a day since tuesday, but no follow up and no solution till date from tata side....only they say that "work is in progress, it will be restore as soon as possible".
Whole week, i was without net at my office and home....i spent around 200 rupees at cyber cafe.
From customer service dept, they dont know the problem and time. When i asked for compensation, i got feedback that my complaint has been closed !!! now if my net is not working how one can close complaint? worst service !!! now decided, to go for bsnl or airtel, which is good in my area. Dont go on "tata" name....i respect for Ratan Tata but hate tata broadband.

The reason for not giving personal details because ppl of tata broadband knows that they are not satisfying customers and they dont have technical ppl who can solve problems of customers immediately in modern time...

There may be many people like me facing problems and i just want to ask them change your isp or take alternate isp for back up....one cant trust on tata broadband at all...Also their plans are quite expensive....they dont have proper technical staff as well....if you still want to try, try it....and if you experience any problems, please share here.

i m customer of tata photon data card & my number is [protected] and my A/c No is[protected]. I m purchasing data card dated 21/08/2010 3 Pm in Unja Location ( Mehsana - Gujarat ) from shreeji Enterprise tata dealer shop. i select plan of Photon Plus Mega 5GB Unlimited Plan rental of 950 Rs. and i fill Tariff Enrolment from in my handwritting and signed also. but i dont understand my plan was autometicaly changed and i seen my bill in my home the plan name is Photon plus super power unlimited. without my permission the plan is chang so i required clarification from tata Indicom and required my document scan copy when i submited purchase my photon plus card.

To,
The Manager,
TATA Indicom,
Mumbai

Sub : Stop Cheating Customer directly and indirectly
Ref : Cell no [protected]
Compliant No EMC [protected] / EMS [protected]

Sir,

I Mr. Tanaji B. Hatekar customer of Tata Indicom my cell no [protected] from the services started we till date I am happy with your service but now a days I am unhappy with your services because I knew that I am activating the ASTROPREDICTION alerts pack which I am not subscribe when I call to customer care to deactivate it deactivate but after few days it automatically reactivate again I call to stop it but its not stop on same day I received massage in afternoon you are subscribe for ASTROPREDICTION alerts how it possible same day I stop and in the afternoon it again activate so am upset from your service its means you are cheating the customer in 20 days I am lost 45 Rs from my balance amt I ask your in customer care executive the only tell that you are activate the pack but how I don’t know.

Your alert pack is auto renewable when I send sms STOP TO 155223 it not stop when we call to customer care the it stop its means you are directly and indirectly cheating the customers my request to service provider to stop this cheating scheme.

My one more request you to please stop sending offer massages & call

Hope that you will do the needful and take some action try to refund my 45 Rs as early as possible and take care to not activate such cheating scheme automatically. My request cum suggestion when unfortunately if customer activate some pack it should be for 15 days only if customer interested to continued then you continued otherwise its automatically stop not renew.

Thanking you,


Your unsatisfied customer

Tanaji