[Resolved]  TATA Indicom Walky / Prepaid Recharge Vouchers — 1120 / vouchers unavailable in the market!

Hi Team,

I am a wi-max user and have taken this connection on 23rd of Jan 2008. I am sorry to say that till date I have not been able to connect to internet. I am a prepaid user and hence the validity of my wi-max connection will end of April 23rd, without me using the internet service and also been charged for the same. I have always received pathetic customer service from the customer care end.
- My connection was blocked after taking a Cheque paid by me was bounced, in spite of me asking them to present the cheque only on 2nd of Feb 2008 (That’s when my salary for the month would be credited and this was agreed by the sales team from Tata Indicom who came home to take all the required documents. Instead the Cheque was presented before the date. I had to call several times to customer care and no one would listen to me. Then I asked them to cancel my connection and then they agreed to unblock my account.)

- I have never been able to go on line ever since they had unblocked my connection. I had called the customer care troubleshoot for long time to fix and they decided to send an engineer from Tata Indicom to my home to fix the issue. Till date several engineers have come home and they could not resolve the issue. Finally they agreed to the fact that the Area where they had connected the antenna could not receive any signal for me to connect to internet. They Changed antenna and still the same fault. Finally they had to connect the antenna in my balcony and they had little reception. They were able to get to the Tata Indicom main login page, But again my user account was blocked. When I contacted the customer care they told me that they had blocked the connection because I did not pay. I told them that I had paid the amount and provided the required reference number and the cheque details. They denied to have received any cheque from my account. Finally I had to send them a scan copy of the my account and the required cheque details to the sales Manager Mr. Fayaz Ahmed who helped me in getting my connection unblocked ( At this point of time It has been two months without any connection). I have attached the mail that was sent to Mr. Fayaz Ahmed regarding the same. This is absolutely unacceptable not to believe you customers. None of the Customer care executives I spoke to had any previous reference of my call or had any details of my account and was willing to believe that I had paid the amount. This shows the level of customer service and the customer experience that is been focused in Tata Indicom Customer care department.

- The account was now unblocked But I was still not able to connect to internet as the original technical problem reoccurred. The Engineers from Tata Indicom have now agreed that the Antenna could not receive any good signal for me to connect to internet. I did not worry much because I was about to shift my house. Hence I was asked to contact the customer care and request for change of address and I was told that Engineers would come in 48 hrs to shift the equipment and fix it to my new house. But when I called customer care I was asked to log in to Tata Indicom website and raise a request for change of address. In Spite of informing them that I cannot log in to raise they would not agree to do anything and was urging me to log in first and raise a request myself. I have been hung upon couple of times by the few customer service agents as well. After a long argument with one of the customer care executive he agreed to raise a request for me from his end but I was asked to pay Rs 500 for the service. When I had taken the connection I had specifically asked the Sales person if I would be charged for any change of address and I was told no extra money would be charged apart from renewal of the account after every three months. The Customer care executive agreed on this and agreed to send an engineer in 48 Hrs to have my connection fixed. Honestly I have never heard from any engineers till date. It’s going to be 3 months now and the validity for my connection is almost coming to an end. I have sent a mail to Mr Fayaz regarding the same, after which I received a call from Tata Indicom asking me to send a mail to customer service. Hence I am writing this mail to you.

Honestly it’s been a nightmare having a Tata Indicom connection. My only request now is to please cancel my connection and refund my amount that I had paid for this connection. I do not wish to continue with this connection. My User Account is ( [protected]@vsnl.net ). Request a real help in this case.


Kind Regards,

S. Anoop Krishna