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[Resolved]  TATA Indicom Wimax Broadband — Worst Services - No proper response

Sir,

sub: worst services - no proper response

This is in regards to the Internet Broadband Service provided on 19.02.2008 by Tata Indicom Wi-Max Broadband Service.

The customer care number[protected] takes 20 - 30 minutes to connect and an executive is contacted after 15 minutes. He asks some questions and passes it to other department. The time required to pass is 20 - 30 minutes. After providing the details again, he checks something and forwards it to the Network department. They asks the details and finally says, there are some fluctuations with the base station, increases and stabilises at the time being for me to connect to the Internet Services and the very next moment I hang the call, the speed decreases from 30Kbps to 8 Kbps.

A person cannot call their desk again as the whole process takes atleast 1.30 to 2 hours.

Same routine from the past one week. All the complaints are useless.

When specifically asked for the ETA for the base station to get repaired, they escape stating 48 - 72 hours. Nothing happened and the same fluctations again and again causing disruption of the services in between.

When tried to escalate to the higher departments or managers, they keep the call on hold for 30 minutes and get back stating its taking much time, email the complaint to [protected]@tatacommunications.com, which is waste as they never reply to the mails properly but keep on sending the crap mails.

I am unable to perform my work because of the disrupted services.

Never they take care of the issues. They keep deducting the amount monthly.

Regards,
Naresh R V
Complaint marked as Resolved 2020-08-13 18:39:57
Complaint comments  15 CommentsShare0Tweet0

Comments

please cancel my subscription with immediate effect, as I do not wish to continue to avail the broad band sevice provided by you (TATA INDICOM).

My user name: [protected]@vsnl.net
I agree to the above comments about Tata Wimax.
I have applied for tata Wimax and installation not yet done even after 10 days although sales executive said it will be installed by 48 hours. Even i have paid four months advance payment of Rs.4000/-.

Believe me sales departmetn nor call center - no body has got any proper records not any proper updates. Their system is very pathetic.

I have sent them a mail, i just got the humble and please reply with one complained raised and it on and on...just complaint number and no actions - I would rather say instead of pleasing us and raising complaint they should take some actions.

Now, god only knows ...when will I get my connection...
TATA WIMAX - VERY VERY POOR CUSTOMER COMPLAINT RESOLVING SYSTEM.

Balakrishna
http://www.article-live.com
I have taken 2 connections of wimax(512kbps), I am daily facing problems in connecting to the network, have made several complaints to the customer care, but it seems they are not at all concerned about the grievances of their customers.
My userid is: [protected]@vsnl.net

I will definitely be switching the connection after the currently paid month period.

TATA Indicom — Facilities taken back, while proper subscription is given

My wife Ruby Banerjee is using TATA Indicom prepaid mobile (Cell No: [protected]) since past 3 years. In 2007 December, they have decleared, if we recharge with Rs: 2000/- user will get 5 years unlimited tata to tata local free call. But suddenly without any intimation to the customer they have changed the offer.
Hey The worst nightmare of my life is having the connection of Tataindicom...
they are gud as they declare...

Pls donot go for this
don't show power on 1-256 plan in my account.
please cancel my subscription with immediate effect, as I do not wish to continue to avail the broad band sevice provided by you
Hi sir... I want to deactivate my Tataindicom broad band connection since i have a major problem in my pc... So plz deactivate my account...
LOOKING FOR A BROADBAND
CONNECTION IN BANGALORE
BUT
TIRED OF HEARING THE WORD
NOT FEASIBLE!!!
HERE COMES THE SOLUTION

FEATURES
• WIRELESS CONNECTIVITY
• HIGH SPEED SURFING
• 3 LEVEL SECURITY
FOR MORE INFORMATION CONTACT:
Contact:[protected]
I have taken connections of wimax(256kbps), I am daily facing problems in connecting to the network, have made several complaints to the customer care, but it seems they are not at all concerned about the grievances of their customers.
My userid is: [protected]@vsnl.net and my mobile no [protected], [protected] plz plz remove this wi-max connection
i also face the same problem
i would also support all the above re tata wimax connection. PLEASE do not take this connection. you have to pay a bomb for the monthly subscription and there is no connectivity. the call centre people do not understand your problem and talk like parrots and vomit what they have been fed in. if you send written complain then there is a auto reply acknowledging the complain followed by another auto reply of action being taken on a "priority basis" but after that nothin happens. not even a single call to check what the issue... whats happening to our country where everyone is just extract hard earned money from the common man's pocket... GOD save INDIA

Tata Indicom Broadband — no proper response

This is the plan offered :

Your Tata Indicom Broadband 2.0 Account summary:
User Name: [protected]@eth.net
Tariff Plan: NEW Infinity 750
Monthly Access Charges (Rs.): 1500
Bill Cycle: 11th of every month.


The Pormised speed was 750 kbps and My current receiving :
128kbps average

the purpose is not fulfilled as i am unable to access my server and stuck with my business activity and in turn answerable to my clients.

Inspite of various complaints over the phone and email there is no proper response as to when this issue will be sorted out or what really is the issue. Please do the needful.

Regards

tata wimax — No Proper Connection

We have availed Broadband connection from TATA WIMAX but they dont provide proper internet facility. Please take this compalint as a serious note because we IT people work only with Internet. Please help us in solving the issue as soon as possible.

9283238875 My number has suddenly got deactiviated,

I have been using [protected] for sometime but suddenly this number got deactivated and after much running-around the problem seems unresolved. No one takes it serious now.. Regards, Ram [protected]

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