[Resolved] Tikona — Harassment by tikona | |||
I took a plan of Tikona User ID: [protected]. 1 Mbps unlimited plan.. IN the night the services doesnt work, they say the load is too much on the server. Call customer care u in queue for half an hr.. They say they will send an enginner.. The Engineer comes and says they have very basic server which cant take laod, so adviced me not to use in the night.. Now whats the use of the net if it doesnt work in the night... I called customer care asked them to sed me the bill and cancel the connection.. they aid it will take 15 days to disconnet. I said wow take 30 days or 1 yr but i wont pay anything from today.. i[censored] r so lazy to login into the system and stop the services its your fault not mine... Then in Dec i received a call from a lawyer in delhi.. he said make the tikona payment or i will lodge a complaint againt you in delhi high court.. I said company has not send me the final bill how can i make the remaining payment... he said that company wont do just make the payment.. I said how can i randomly make a payment when i dont know how much i have to pay... he said pay 1793 rs... immediatly or else by lunch time i will lodge a complaint.. First they torture us by not providing services then they ask there agents to call us and threten us.. Can i get my money back now from them? Is there any way to solve these harrasment... Was this information helpful? | |||
Nov 18, 2016 Complaint marked as Resolved Verified Support Nov 18, 2011 Tikona Digital Networks Customer Care's response We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services Verified Support Aug 23, 2012 Tikona Digital Networks Customer Care's response Hello Sir, We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence. Please be patient and help us serve you better. Thank You, Tikona Services Verified Support Aug 30, 2012 Tikona Digital Networks Customer Care's response Dear Mr. Kotiya, Thank you for bringing this to our notice. Our team has gone through the details and as per update your account has been terminated on 30th July 2012 and the full and final settlement of your account has been concluded and your current outstanding is Rs. 104.68/- we request you to clear the same. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you" Regards, Tikona Services. Verified Support Mar 28, 2013 Tikona Digital Networks Customer Care's response Dear Mr. Verma, Greetings from Tikona! This is regarding your Tikona Wi-Bro Account. We tried to reach you on your registered mobile number however there was no response. We hereby confirm that services for your BAN ID.[protected] having Service ID [protected] has been terminated. Please be informed, we have received amount of Rs. 1, 793.00/- on 23rd January 2013 and currently no dues are pending against your account. Request you to refer the mentioned details: UID:[protected] Details Amount paid Rs. 1, 793.00/- MB’s Used 25.985 GB Usage Period 15-Jan-2012 to 14-Mar-2012 We had attached the bills in which you had uses the services for the period 15-Jan-2012 to 14-Mar-2012 we didn’t receive any payment for the same. Kindly refer attached bill PDF for your reference. Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you. We appreciate your patience and kind support. Regards, Tikona Services. | |||
 9 Comments | |||
Comments
It seems that Tikona people are not interested to resolve my closing connection request since april 2012 as you are sending me bills on regular basis. I am attaching the Tikona documents which shows that my unused hardware was collected by tikona on 21-Apr-2012. Now will you justify why billing was done for may, jun ,jul, aug when there is no hardware in my premises and Total usage MB is zero. (See detailed billing detail below)
You have not settled my bill of april as i requested many times (Plz see service request in bottom). In month of april my net never worked(only usage 991MB while in march i used 21405MB) then why shoud i pay full amount for 10 days as my connection activated from 20th of month. I requested to disconnect on 1st april 2012 but it was delayed at your end and hardware was dismentled on 21st april.
I again request you to give me correct bill B[protected] for april month only for 10 days on pro rata basis so that i could pay it. I am willing to resolve the issue. If you people are not serious than I have to take this matter to consumer court as a case of harassment as your agent’s keep calling me for payment(or extortion of money).
Billing Details:
Bill Date 15-Mar-2012 Bill Number B[protected]
Billing Period 15-Feb-2012 to 14-Mar-2012
Total Usage (MB) 21405
Bill Date 15-Apr-2012 Bill Number B[protected]
Billing Period 15-Mar-2012 to 14-Apr-2012
Current Bill Amount 711.43 Total Amount Due 711.43
Total Usage (MB) 991
Bill Date 15-May-2012 Bill Number B[protected]
Billing Period 15-Apr-2012 to 14-May-2012
Current Bill Amount 829.22 Total Amount Due 1540.65
Total Usage (MB) 0
Bill Date: 15-Jun-2012 Bill Number: B[protected]
Billing Period: 15-May-2012 to 14-Jun-2012
Current Bill Amount 664.55 Total Amount Due 2205.2
Total Usage (MB) 0
Bill Date: 15-Jul-2012 Bill Number: B[protected]
Billing Period: 15-Jun-2012 to 14-Jul-2012
Current Bill Amount 100.00 Total Amount Due 2305.2
Total Usage (MB) 0
Bill Date: 15-Aug-2012 Bill Number: B[protected]
Billing Period: 15-Jul-2012 to 14-Aug-2012
Current Bill Amount 100.00 Total Amount Due 2405.2
Total Usage (MB) 0
Disconnect Requests:
Request Number Status Reported On Last Updated On
1-[protected] Closed 13/06/2012 13/06/2012
1-[protected] Cancelled 13/06/2012 13/06/2012
1-[protected] Closed 02/06/2012 07/06/2012
1-[protected] Closed 21/05/2012 02/06/2012
1-[protected] Closed 24/04/2012 07/05/2012
1-[protected] Closed 17/04/2012 25/04/2012
1-[protected] Closed 17/04/2012 20/04/2012
1-[protected] Closed 10/04/2012 12/04/2012
Plz note that above does not cover my various telephone calls for resolving the technical issues and disconnection request at end of march 12 and 1st week of april12.
-
Vinod Kotiya
NTPC Limited
[protected]
www.vinodkotiya.com
On Sun, Aug 19, 2012 at 1:04 PM, Customercare <[protected]@tikona.in> wrote:
Dear Mr. Kotiya,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience caused to you.
We tried to reach you on the registered mobile number [protected] however you were not reachable.
We would like to inform that, the request has been forwarded to the backend department for necessary action.
In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Anand k.
Tikona Care
W: www.tikona.in
From: Vinod Kotiya [[protected]@gmail.com]
Sent: Tuesday, August 14, 2012 6:23 PM
To: Billing
Cc: Customercare
Subject: Re: Tikona Secured Wireless Broadband Service e-Bill
Will you plese clarify why are you sending me bills.
Dear Mr. Kotiya,
Greetings from Tikona!
This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.
As discussed with you over the phone we would like to inform that, your request has been forwarded to the backend department for necessary action.
In case of any further assistance, please call us at[protected] or email us [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Amreen A,
Tikona Care
W: www.tikona.in
From: Vinod Kotiya [[protected]@gmail.com]
Sent: Thursday, June 07, 2012 3:12 PM
To: Billing; Customercare
Subject: Re: Termination Request – Email request required
In continuation to my below mentioned mail, my tikona broadband has been surrendered. Please close my account.
On Fri, May 18, 2012 at 12:15 PM, Vinod Kotiya <[protected]@gmail.com> wrote:
I have disconnected tikona broadband in month of april around 15-20 april. Also the hardware was surrendered.
I hav paid last bill amount on 04apr2012. My net was never working on month of april thats why i disconnected it. Still you are sending bill every month. I would like to say that i am not going to entertain your invoices as i am have not used your broadband services from 1st april 2012.
-
Vinod Kotiya
NTPC Limited
[protected]
www.vinodkotiya.com
On Thu, Jun 7, 2012 at 8:52 AM, <Tikona.[protected]@tikona.in> wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Sir,
With reference to your call requesting for termination of services, as you have confirmed that you would like to go ahead with termination of Tikona Services, please send us an email from your registered email id requesting for Termination of services.
Please ensure that you mention your Service Id (User Name) in the e-mail.
If we do not receive the email in next 3 days from your registered e-mail Id which according to our records is [protected]@gmail.com then we would consider that you have agreed to retain the service and your current termination request will be closed. You will then be liable to pay all rental and/or usage charges during this period.
We will contact you once we receive your e-mail requesting termination of services. You would receive call from the no. [protected].
It would give us utmost pleasure to keep serving you for which we once again request you to give us an opportunity to resolve your issues. We will ensure that it is resolved on highest priority.
Looking forward to a continued association with you.
Regards,
Customer Care
Tikona Digital Networks
-
Vinod Kotiya
NTPC Limited
[protected]
www.vinodkotiya.com
On Wed, Jul 18, 2012 at 11:39 PM, <[protected]@tikona.in> wrote:
Dear Mr. VINOD KOTIYA,
Warm greetings from Tikona Digital Networks! Your latest Tikona Secured Wireless Broadband Service e-bill is attached for reference. You will need Internet Explorer version 5.5 or above and Adobe Acrobat to open the attached file.
If you don’t have Acrobat, you can download it from the official Adobe website www.adobe.com. Please ensure that your Web/IT/Email administrator permits E-mails with attachments.
You can pay the bill in following easy ways:
1.Online payment: Login to https://selfcare.tikona.in (Billing and Payments -> Make payment -> Payments.) Payment can be done through Credit/Debit card or Net-banking
2. Cheque/demand draft: Cheque/demand draft should be on the name of ‘Tikona Digital Networks Pvt Ltd xxxxxxxxx’. ‘xxx’ denotes your 9 digit billing account number (BAN) present below billing address in your bill.
It is mandatory to mention BAN else cheque/DD will not be credited against your account. Kindly ensure the cheque is crossed and A/C payee & Outstation cheques not deposited.
Drop Box Available ->
ICICI Bank: Branch Drop boxes located inside/beside the ICICI branch only.
Axis Bank: ATM Drop boxes only in the following Cities – (Ahmedabad, Bangalore, New Delhi, Mumbai, Navi Mumbai, Pune & Surat)
3. Postpaid Cash Vouchers: Postpaid Cash Vouchers are available with various recharge outlet dealers. To view nearest postpaid cash vouchers outlet visit www.tikona.in (Product & Services -> For Homes -> Prepaid -> Recharge Zone.) You need to redeem the voucher by following the path https://selfcare.tikona.in (Billing and Payments -> Make Payment -> Payments -> Voucher Topup).
4. Payment pick-up facility: For cheque pick-up facility from your registered billing address write to us at [protected]@tikona.in or call[protected].
A nominal amount of Rs.25/- will be charged in your subsequent bill for this facility.
Important Guidelines:
-> Online bill payment through net banking or debit/credit card entitles you for a discount of 2.5% or Rs.25 whichever is lower.
-> Bill paid after due date would attract late payment charges. Late payment charges are 2% per month of total amount due’ or Rs.100 whichever is higher.
-> Bounced cheque charges – All cheques returned unpaid by the bank will attract cheque bounce charge of Rs.50/-
For further assistance of information regarding your bill, please write to TikonaCare at [protected]@tikona.in or call at[protected].
Warm regards
Tikona Care
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
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You have not settled my bill of april as i requested many times (Plz see service request in bottom). In month of april my net never worked(only usage 991MB while in march i used 21405MB) then why shoud i pay full amount for 10 days as my connection activated from 20th of month. I requested to disconnect on 1st april 2012 but it was delayed at your end and hardware was dismentled on 21st april.
I again request you to give me correct bill B[protected] for april month only for 10 days on pro rata basis so that i could pay it. I am willing to resolve the issue. If you people are not serious than I have to take this matter to consumer court as a case of harassment as your agent’s keep calling me for payment(or extortion of money).
Billing Details:
Bill Date 15-Mar-2012 Bill Number B[protected]
Billing Period 15-Feb-2012 to 14-Mar-2012
Total Usage (MB) 21405
Bill Date 15-Apr-2012 Bill Number B[protected]
Billing Period 15-Mar-2012 to 14-Apr-2012
Current Bill Amount 711.43 Total Amount Due 711.43
Total Usage (MB) 991
Bill Date 15-May-2012 Bill Number B[protected]
Billing Period 15-Apr-2012 to 14-May-2012
Current Bill Amount 829.22 Total Amount Due 1540.65
Total Usage (MB) 0
Bill Date: 15-Jun-2012 Bill Number: B[protected]
Billing Period: 15-May-2012 to 14-Jun-2012
Current Bill Amount 664.55 Total Amount Due 2205.2
Total Usage (MB) 0
Bill Date: 15-Jul-2012 Bill Number: B[protected]
Billing Period: 15-Jun-2012 to 14-Jul-2012
Current Bill Amount 100.00 Total Amount Due 2305.2
Total Usage (MB) 0
Bill Date: 15-Aug-2012 Bill Number: B[protected]
Billing Period: 15-Jul-2012 to 14-Aug-2012
Current Bill Amount 100.00 Total Amount Due 2405.2
Total Usage (MB) 0
Disconnect Requests:
Request Number Status Reported On Last Updated On
1-[protected] Closed 13/06/2012 13/06/2012
1-[protected] Cancelled 13/06/2012 13/06/2012
1-[protected] Closed 02/06/2012 07/06/2012
1-[protected] Closed 21/05/2012 02/06/2012
1-[protected] Closed 24/04/2012 07/05/2012
1-[protected] Closed 17/04/2012 25/04/2012
1-[protected] Closed 17/04/2012 20/04/2012
1-[protected] Closed 10/04/2012 12/04/2012
Plz note that above does not cover my various telephone calls for resolving the technical issues and disconnection request at end of march 12 and 1st week of april12.
-
Vinod Kotiya
NTPC Limited
[protected]
www.vinodkotiya.com
On Sun, Aug 19, 2012 at 1:04 PM, Customercare <[protected]@tikona.in> wrote:
Dear Mr. Kotiya,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience caused to you.
We tried to reach you on the registered mobile number [protected] however you were not reachable.
We would like to inform that, the request has been forwarded to the backend department for necessary action.
In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Anand k.
Tikona Care
W: www.tikona.in
From: Vinod Kotiya [[protected]@gmail.com]
Sent: Tuesday, August 14, 2012 6:23 PM
To: Billing
Cc: Customercare
Subject: Re: Tikona Secured Wireless Broadband Service e-Bill
Will you plese clarify why are you sending me bills.
Dear Mr. Kotiya,
Greetings from Tikona!
This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.
As discussed with you over the phone we would like to inform that, your request has been forwarded to the backend department for necessary action.
In case of any further assistance, please call us at[protected] or email us [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Amreen A,
Tikona Care
W: www.tikona.in
From: Vinod Kotiya [[protected]@gmail.com]
Sent: Thursday, June 07, 2012 3:12 PM
To: Billing; Customercare
Subject: Re: Termination Request – Email request required
In continuation to my below mentioned mail, my tikona broadband has been surrendered. Please close my account.
On Fri, May 18, 2012 at 12:15 PM, Vinod Kotiya <[protected]@gmail.com> wrote:
I have disconnected tikona broadband in month of april around 15-20 april. Also the hardware was surrendered.
I hav paid last bill amount on 04apr2012. My net was never working on month of april thats why i disconnected it. Still you are sending bill every month. I would like to say that i am not going to entertain your invoices as i am have not used your broadband services from 1st april 2012.
-
Vinod Kotiya
NTPC Limited
[protected]
www.vinodkotiya.com
On Thu, Jun 7, 2012 at 8:52 AM, <Tikona.[protected]@tikona.in> wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Sir,
With reference to your call requesting for termination of services, as you have confirmed that you would like to go ahead with termination of Tikona Services, please send us an email from your registered email id requesting for Termination of services.
Please ensure that you mention your Service Id (User Name) in the e-mail.
If we do not receive the email in next 3 days from your registered e-mail Id which according to our records is [protected]@gmail.com then we would consider that you have agreed to retain the service and your current termination request will be closed. You will then be liable to pay all rental and/or usage charges during this period.
We will contact you once we receive your e-mail requesting termination of services. You would receive call from the no. [protected].
It would give us utmost pleasure to keep serving you for which we once again request you to give us an opportunity to resolve your issues. We will ensure that it is resolved on highest priority.
Looking forward to a continued association with you.
Regards,
Customer Care
Tikona Digital Networks
-
Vinod Kotiya
NTPC Limited
[protected]
www.vinodkotiya.com
On Wed, Jul 18, 2012 at 11:39 PM, <[protected]@tikona.in> wrote:
Dear Mr. VINOD KOTIYA,
Warm greetings from Tikona Digital Networks! Your latest Tikona Secured Wireless Broadband Service e-bill is attached for reference. You will need Internet Explorer version 5.5 or above and Adobe Acrobat to open the attached file.
If you don’t have Acrobat, you can download it from the official Adobe website www.adobe.com. Please ensure that your Web/IT/Email administrator permits E-mails with attachments.
You can pay the bill in following easy ways:
1.Online payment: Login to https://selfcare.tikona.in (Billing and Payments -> Make payment -> Payments.) Payment can be done through Credit/Debit card or Net-banking
2. Cheque/demand draft: Cheque/demand draft should be on the name of ‘Tikona Digital Networks Pvt Ltd xxxxxxxxx’. ‘xxx’ denotes your 9 digit billing account number (BAN) present below billing address in your bill.
It is mandatory to mention BAN else cheque/DD will not be credited against your account. Kindly ensure the cheque is crossed and A/C payee & Outstation cheques not deposited.
Drop Box Available ->
ICICI Bank: Branch Drop boxes located inside/beside the ICICI branch only.
Axis Bank: ATM Drop boxes only in the following Cities – (Ahmedabad, Bangalore, New Delhi, Mumbai, Navi Mumbai, Pune & Surat)
3. Postpaid Cash Vouchers: Postpaid Cash Vouchers are available with various recharge outlet dealers. To view nearest postpaid cash vouchers outlet visit www.tikona.in (Product & Services -> For Homes -> Prepaid -> Recharge Zone.) You need to redeem the voucher by following the path https://selfcare.tikona.in (Billing and Payments -> Make Payment -> Payments -> Voucher Topup).
4. Payment pick-up facility: For cheque pick-up facility from your registered billing address write to us at [protected]@tikona.in or call[protected].
A nominal amount of Rs.25/- will be charged in your subsequent bill for this facility.
Important Guidelines:
-> Online bill payment through net banking or debit/credit card entitles you for a discount of 2.5% or Rs.25 whichever is lower.
-> Bill paid after due date would attract late payment charges. Late payment charges are 2% per month of total amount due’ or Rs.100 whichever is higher.
-> Bounced cheque charges – All cheques returned unpaid by the bank will attract cheque bounce charge of Rs.50/-
For further assistance of information regarding your bill, please write to TikonaCare at [protected]@tikona.in or call at[protected].
Warm regards
Tikona Care
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
hi,
even me and my friends were victim of this tikona broadband hyderabad..they have cheated me..1 and half year back i paid 500+100(some charges)=600 for net connection to their agent named prasad, they were no signals in our area, they have given all false information, the reality is they were no signals in our area..when i tried to call that person prasad, he dint pick my calls, when i called him form diff num, with out any hesitation he replied that
"this is our business, we need to increase our connections in order to meet out target we do like this, u will never get ur money back""
this is the reply i got from that agent..
later came to know that in our building totally 10 families were cheated by this tikona agents.
in our colony in the simalar way they have cheated hundreds of families
even me and my friends were victim of this tikona broadband hyderabad..they have cheated me..1 and half year back i paid 500+100(some charges)=600 for net connection to their agent named prasad, they were no signals in our area, they have given all false information, the reality is they were no signals in our area..when i tried to call that person prasad, he dint pick my calls, when i called him form diff num, with out any hesitation he replied that
"this is our business, we need to increase our connections in order to meet out target we do like this, u will never get ur money back""
this is the reply i got from that agent..
later came to know that in our building totally 10 families were cheated by this tikona agents.
in our colony in the simalar way they have cheated hundreds of families
I am loknarayan gupta residing in navi mumbai, vashi. i took a tikona prepaid connection in 2010 for one year (consumer id: [protected]). in june 2011, i shifted from my current apartment to a nearby other apartment (1.5 km away). i called tikona service center & told them to transfer my connection to new place. they didnt do that. as per them in that perticular area there services was not avilable (area:- Raheja apartment, sector 14, vashi, navi mumbai. so i told them to disconnect the connection & give me back my deposite (1000 rs.). they didnt do that also They told me to pay one month charges 500. so i told them them cut the amount from my deposite & remaining 500 rs send me back. they didnt do anything.
today 02.09.2013 after three years back i got a call from one lawyer from delhi (his no [protected]). he is telling me to pay 3256 rs. or he will file case tomorrow in delhi high court. then i ll have to pay 1.5 lacs. or my bank account, license pan card everything will be blocked. as i am in mumbai so cant go to delhi.
please help me. or advise me should i file a case against tikona. or should police complain against that delhi lawyer.
Regards
LOK NARAYAN GUPTA
[protected]
today 02.09.2013 after three years back i got a call from one lawyer from delhi (his no [protected]). he is telling me to pay 3256 rs. or he will file case tomorrow in delhi high court. then i ll have to pay 1.5 lacs. or my bank account, license pan card everything will be blocked. as i am in mumbai so cant go to delhi.
please help me. or advise me should i file a case against tikona. or should police complain against that delhi lawyer.
Regards
LOK NARAYAN GUPTA
[protected]
Dear Mr. Gupta,
Greetings from Tikona.
As per your conversation with our team member on September 4, 2013 we confirm that full and final settlement calculation of your TIkona service account is under process.
For any further issues/Queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
As per your conversation with our team member on September 4, 2013 we confirm that full and final settlement calculation of your TIkona service account is under process.
For any further issues/Queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
We availed the services of Tikona Wireless Broadband in Mysore from April 2012. We took a plan where we had to pay in advance for three months. After paying for the 2nd time, suddenly their services in Mysore stopped. They took their modem also and assured that a refund will be provided. However, even after repeated complaints through their Customer Care we did not get any refund. When we checked in our account a bill was generated where a negative amount was shown in the amount due part. They had even charged an amount of Rs. 1500 as termination penalty charges. Now, they have filed a case against us of non-payment of the bill amount.
This is complete harassment from their side. First of all they did not give us any refund of the amount that we had paid, even after acknowledging that through their last bill. Secondly, they had mentioned a termination penalty charge in the last bill, which is completely uncalled for as their services were discontinued in Mysore and for that we are not the persons to be charged for. Lastly, they have filed a case against us for non-payment, which is ridiculous as we are the persons who should get a payment.
I have attached the last bill that they had generated which has all the details of the amount of money that we are supposed to receive.
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Dear Tikona,
I took Tikona Internet connection on Jun 2013 and was with you till September 2013. Though the
speed of the connection was good and I was happy with their services but what I experienced
after the disconnection was beyond horrendous. I called you somewhere in end of September
and asked you to discontinue my account which you agreed to at that point in time.
However, I got called back in November asking for bill settlement, anyways I informed
at that point in time that I am not a user anymore and please discontinue the
services. This time around I also sent an email to their customer care account and also to
their local area representative namely Mr. Santlal Sharma.
Even after doing all that I got a threatening call on 4th Dec saying that I have not yet
paid my bill and this matter is going to be sent to court. The caller apparently was an
advocate. They asked me to deposit Rs. 1, 445 (I don't know how they reached this number).
At this point I debated on whether I should deposit this money or not as I haven't used
their services during this period, however like a normal citizen I didn't want to get into
any legal trouble for such a meager amount and hence I deposited the money. I tried calling
the so called "advocate" after depositing the money but to no avail. He wasn't available!
Matter was fine to this extent but lately I started getting a call from them to deposit
further Rs. 1, 500 as there is more bill pending. Now, the interesting point - this guy who
called me from number [protected] said that his name is Advocate D K Suri (please note that
he also introduces himself as Chetan Sharma when he call people for extortion) and that he is going to take legal action against me. This time again I relented in the starting thinking that this is a meager
amount, I was going to deposit the amount but I thought let me search for this number first
and I saw not only Mr. Bhutani's (https://www.consumercomplaints.intikona-wrong-biiling-still-no-disconnection-confirmation-c880651#comment) but multiple complaints from various consumers who were being
harassed by this number, have a look at one more here - http://www.consumercourt.in/land-line-
phone/134335-tikonas-infamous-strategy-duping-customers-disreputable-service-thr...⇄
action.html
I have all the proofs that I have asked them to discontinue my account and it's completely
irresponsible and unprofessional for them to ask money for the time period they didn't
provide any service. On the top of that they are threatening me!!
Till now, I was holding back to consult my lawyer uncle on this due to the amount of money
involved being small. But now, this is a question of ethics and standing for what is right.
So, Dear Tikona,
Please let me know how you are going to address my issue. I know you have enough resources
and frauds at your end to call and extort money from me but not this time. I know you can
see this complaint and I will wait for you to revert back to me before taking any legal
action. Just because a normal person don't want to get into legalities doesn't mean that he
can't stand for his principles and what is right!
For your reference my Tikona ID was: [protected]. I don't want to entertain any calls from
you as last 10 calls from you have been about extortion. So, please don't call me even
though you have my mobile number. But you can drop me an email on my email ID:
[protected]@gmail.com if you wish to communicate with me or we can discuss things here.
Also, I would kindly kindly request you to ask the person who is calling me from [protected]
whether his name is DK Suri or Chetan, whether he is an advocate or not to STOP CALLING ME.
You'll just agitate me further.
I will wait to hear a solution from your "esteemed" company on this.
Thanks!
Varun Gupta
I took Tikona Internet connection on Jun 2013 and was with you till September 2013. Though the
speed of the connection was good and I was happy with their services but what I experienced
after the disconnection was beyond horrendous. I called you somewhere in end of September
and asked you to discontinue my account which you agreed to at that point in time.
However, I got called back in November asking for bill settlement, anyways I informed
at that point in time that I am not a user anymore and please discontinue the
services. This time around I also sent an email to their customer care account and also to
their local area representative namely Mr. Santlal Sharma.
Even after doing all that I got a threatening call on 4th Dec saying that I have not yet
paid my bill and this matter is going to be sent to court. The caller apparently was an
advocate. They asked me to deposit Rs. 1, 445 (I don't know how they reached this number).
At this point I debated on whether I should deposit this money or not as I haven't used
their services during this period, however like a normal citizen I didn't want to get into
any legal trouble for such a meager amount and hence I deposited the money. I tried calling
the so called "advocate" after depositing the money but to no avail. He wasn't available!
Matter was fine to this extent but lately I started getting a call from them to deposit
further Rs. 1, 500 as there is more bill pending. Now, the interesting point - this guy who
called me from number [protected] said that his name is Advocate D K Suri (please note that
he also introduces himself as Chetan Sharma when he call people for extortion) and that he is going to take legal action against me. This time again I relented in the starting thinking that this is a meager
amount, I was going to deposit the amount but I thought let me search for this number first
and I saw not only Mr. Bhutani's (https://www.consumercomplaints.intikona-wrong-biiling-still-no-disconnection-confirmation-c880651#comment) but multiple complaints from various consumers who were being
harassed by this number, have a look at one more here - http://www.consumercourt.in/land-line-
phone/134335-tikonas-infamous-strategy-duping-customers-disreputable-service-thr...⇄
action.html
I have all the proofs that I have asked them to discontinue my account and it's completely
irresponsible and unprofessional for them to ask money for the time period they didn't
provide any service. On the top of that they are threatening me!!
Till now, I was holding back to consult my lawyer uncle on this due to the amount of money
involved being small. But now, this is a question of ethics and standing for what is right.
So, Dear Tikona,
Please let me know how you are going to address my issue. I know you have enough resources
and frauds at your end to call and extort money from me but not this time. I know you can
see this complaint and I will wait for you to revert back to me before taking any legal
action. Just because a normal person don't want to get into legalities doesn't mean that he
can't stand for his principles and what is right!
For your reference my Tikona ID was: [protected]. I don't want to entertain any calls from
you as last 10 calls from you have been about extortion. So, please don't call me even
though you have my mobile number. But you can drop me an email on my email ID:
[protected]@gmail.com if you wish to communicate with me or we can discuss things here.
Also, I would kindly kindly request you to ask the person who is calling me from [protected]
whether his name is DK Suri or Chetan, whether he is an advocate or not to STOP CALLING ME.
You'll just agitate me further.
I will wait to hear a solution from your "esteemed" company on this.
Thanks!
Varun Gupta
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Tikona Secured Wireless Broadband services — Connection delay
I have booked for internet connection 6 days back, still now i do not get any connection.Non of the company people respond to the phone call. They take hole money after that not respond my call.