[Resolved] Tneb — Double payment not reflected

[Resolved] Tneb — Double payment not reflected

R Ramadas Mannattil from Chennai, Tamil Nadu

I made a payment of Rs. 4319.62 by using the Verified by Visa credit card facility from my HDFC bank account on 11th October 2009. I got the online receipt also called e_receipt from the TNEB authorities online. But when I check the Bill status it does not reflect in that. The authorities when enquired personally by me, keep saying that the amount can be refunded only if it appears in the bill status enquiry. Attached is the screen print of the receipt. They never answer why they have a half-cooked computerization where the payment is accepted online but their account books never reflect the payment though payment receipt has been sent!!! +1 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Janaki Ramadas

from Chennai, Tamil Nadu

After first meeting SE of the division in which my connection is, I went and met the Financial Controller (Revenue) at his office opposite to LIC building, Anna Salai, Chennai. After 3 days after meeting him, the amount was refunded to me to my bank account.

This complaint is withdrawn

sivananthapandian

from Mumbai, Maharashtra

payed eb payment on 3.4.2012 through Hdfc internet banking for the amt. of 856.
first time i get error msg. and printout not . and i go for 2 time. i got printout .
afterthat in my a/c 2 times they are dedected and give two tr. nos. mentioned below.
i clarified bank side no problem.
plz. check and refund and amt of 856 asap.

1. trn. no.[protected] amt 856 on 3.4.2012
2. trn. no.[protected] amt 856 on 3.4.2012
ref: my service no. [protected]
474/3 1 st Street Dhanam Nagar,
Pallikaranai
ch, 100
plz. take necessary action for this
i am wainting ur favourite reply.

thanks with regards
Sivananthapandian K

mob.[protected]

Ramadas Mannattil

from Chennai, Tamil Nadu

This problem was resolved after 3 months after visiting the TNEB main office at Chennai Anna Salai and getting hold of the SE concerned.

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