Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

i am using the online bill payment from tamilnadu electricity board. but a few months the website is not working properly & not able to pay the amount. Minimum it will take 1 hour for pay the amount. if any body try www.tneb.in website server not found (i[censored]sing internet explore or problem loading page i[censored]sing firefox) In this connection i contact the e.b.office but i got the lame execuse and irresponsible replies. They simply told i could be contact concerned area Assistant Engineer. I can not understand how the Assistant Engineer is involved in this server problem. can any body explain? I request T.N.E.B. should take necessary steps to solve the server problem.

TO : TNEB, ROYAPETTAH, CHENNAI

SUB: EXCESS BILLING

DURING MAY 10 TNEB INFORMED IN INADEQUATE DEPOSIT AND CURRENT BALANCE IS 200 RS ONLY. BEING A THREE PHASE IT SHOULD BE 3500 SINCE THE INCEPTION OF THREE PHASE. DUE TO DATA ENTRY ERROR FROM MANUAL TO COMPUTERISED ACCOUNTING WE ARE PENALISED. TNEB IS DEMANDING FOR DEPOSIT SLIP PAID ABOUT 7 YEARS BACK. ( THE SLIP IS LOST). THE A/O CONVINCED ME TO PAY THE 3500 RS AND I WOULD BE CREDITED AFTER 4 MONTHS OF BILLING CYCLE. WHEN I REQUEST FOR THE SAME THE PREVIOUS A/O HAS RETIRED AND CURRENT A/O IS REFUSING TO ACKNOWLEDGE AND WOULDNT REFUND TILL I PROVE THE DEPOSIT SLIP. KINDLY SOLVE THIS ISSUE.

SREEDHAR- [protected]@gmail.com/ [protected]

I reside at F1,navin thiruvarangam,16th avenue ashok nagar.My service number is[protected].Previous reading was 510 and the amount i paid was Rs.922.The current reading is also 510 but the amount is Rs.1046.why there is a difference even after the government has said the tariff increase is only for the units more than 600.

I have been living in Jeeva nagar at Madurai for 15 years. From beginning we did not face any problem to dealing with EB office for the issue of getting new connection; name transfer and service surrender etc.

But now three to four years, we are getting big gap in-between EB to Jeeva nagar Public. How it means, Mr.Ganesan is working as Assistant Engineer in Jeeva nagar area and he is working with his own fashion and treating the public as like fools. If we are going to approach for any service, he is taking advantages and he is not doing anything but we need to go and come to his office as regular duty. Like this activities are happening for long period without any result .finally, he is starts his demand as like bribe, which is very huge amount .suppose nobody can think we are going to give like this amount. If we fail to provide that huge amount he is rejecting that application until his demand accepted.

I would like to provide more information about him.

Public visiting hour is 09: 00 AM to 11 AM .During that time mostly, he is doing his personal work, personal talks with others and unavailability.
He is not allowing the public as friendly manner .everybody need to wait for at least 30 to 60 Minutes in Queue except his familiar person.

His demanding amount (bribe) is too high.
He is not giving respect to visitors.
His reply is one word. Mostly No, Impossible until his demand declared.
His thinking is No body can do touch (his superior) others are hopeless.

Really, we don’t like to create complaint against this officer, but he is not changing his attitude and approach with others. For that purpose only, we are get force to complaint about him.

I have EB connection Since 1985.The connection has been given through wires by crossing the road on the top of the post connected to top of the house. I have given letter to Medavakkam EB office to change my wire to under ground cable.I have summited the letter on 5th Monday, the concern person is not their so hand over the letter to AE, next day i went the concern person is not their,again next day i went still no action taken.

Hello

I am Vishnu Prasad, risiding at Gandhi Nagar (Adyar). The meters installed by the TNEB authorities for my apartment was not functional since January 2010. While taking the reading in the following billing cycle, we noticed that I immediately went and reported with a written complaint along with copy of my EB card to the AE (Adyar). I requested for an acknowledgement in a duplicate copy as there was no register or tracking...

Hi,
I stay at Medavakkam- Gayathri Nagar, Chennai. For the past couple of days there is frequent power cuts which makes it disastrous for a night's sleep. I don't see anything being done regarding this even after subsequent complaints to the EB office.
Due to lack of sleep at night's we are not able to give our best at office and poor kids are drooping in school due to lack of sleep. I wish we residents get treated well for the amount of tax and EB bills that we pay to the government.

EB persons are coming for a reading in our flat at Adambakkam Officers Colony for last 6 Years. One of the house at our Flat gives a low reading for last 6 Years due to wrong meter. The person coming to take reading is absolutely useless and dont have a doubt even to ask / verify. EB should have a periodical check of all meters to avoid such losses.

Respected sir,
Since last few bills I am receiving very high electricity bill from Electricity Board.Actually we are using 4 fans, 04 Tube lights,(we have been not use tube lights morning time-we use tube lights 5 hours only) 1 refrigrator, 1 television,Aircondition is there but we use very minimum inspite of being very minimum use we got the Electic bills are coming wery high . which is very much high than what it should be.
I have a doubt in my mind that r Electric Metre is not working properly . we are unable to check what exactly happening .
So request you to kindly look into it & resolve it as soon as possible

There is frequent power cut in Nanmangalam- Ezhumali salai. Power is cut for atleast 6-7 times A DAY. We are unable to tolerate this. Our 15000 worth fridge got repair because of this. we spend sleep less nights. Even this week end power was cut for 5 hours. Frequest power cut kills us daily. We beg you to please take some action PLEASE!

FREQUENT POWERCUTS, RESPONSE TO THE COMPLAINTS TAKES SEVERAL HOURS ON MILLERS ROAD, KILPAUK WHEN ASKED AT TNEB OFFICE AT MEDAVAKKAM TANK ROAD ANSWER IS TRANSFORMER IS INSUFFICIENT FOR THE REQUIRED POWERCUT & THUS THERE IS DAMAGE IN UNDERGROUND CABLES . THIS PROBLE IS RPEATED SEVERAL TIMES WHICH ARE REPAIRED AGAIN & AGAIN.
THIS DEFINETELY COSTS LABOUR, MATERIALS ABOVE ALL FREQUENT REPAIS OF ROADS I THINK THIS MAY BE COSTING MUCH MORE THAEN THE COST OF REQUIRED TRANSFORMER. I WISH THE AUTORITIES WILL LOOK INTO THIS MATTER MORE SERIOUSLY,

Hello,

This is to inform you that we are residing at new no .15 old no 13 mosque street. aminjikarai chennai - 29.We facing frequent powershut down without any proper notice at night time . when we called through phone number[protected] & 26414398 there is no proper response they turning back to rectify it only next day and there is no contact number of AE available the given contact mobile number of Asst engineer says only CUG person can reachable the number is [protected] . Do take necessary action

I am running a dtp shop in keelkattalai. I used iob netbanking facility and pay the eb bills through online. today 6.7.2010 i pay rs.120/- and rs.1590/-. totally Rs.1710/- is debited my account. but the eb receipt is not generated. so i ask iob regarding this matter they told they were not responsible. then i contact eb they also said the same answer. In this regard the following is the phone numbers which was called by me
1. 28889350
2.28516362
3.28521300
4.22476147
5.[protected]
6.[protected]
7.28584894
8.22475326
while i ask madipakkam eb they simply told contact KK Nagar eb office. i am in keelkattalai.

please help me. whom do you i contact Mr.Arcot veerasamy or NLC chairman

Banu & Guna EnclaveMeigai Vinayagar koil streetVadapalaniChennai 600026.

Dear Sir/Madam,

Sub: - Frequent failure of power supply during night time.

We have been living in the above apartments for the past 7years and found that the electricity department was responsible enough to solve the issue that our apartment was facing. The Irregular power supply / low voltage & No power from midnight. This is been a regular scenario.

Though we complained many times the solution has been temporary. Moreover the response to the complaint was very bad. They do not respond to our calls,

.Almost last 2 months we do not have power supply for one phase permanently. out of 3 phases only 2 phases we have power supply that too very erratic.

We do not get any proper response from the EB department .We feel the regular problems we face are due to the joint cable. They should replace the cable to the entire stretch instead of putting patches everywhere. We have been troubled enough because of power failure during school exam time but still it has not been sorted out .Its very difficult in this hot summer.

when many other houses in the same street having power supply un interrupted , our Apartment suffers a lot.

I’m writing this complaint on behalf of the Association ,as 13 families in the apartment are suffering..

Please consider this and do the needful

Hi
I raised the follg complaint against Inaccurate billing to TNEB and have not recd any response till now.
Please do the needful.


Complaint Code TNEB_9547 - Service Number[protected] - Addressed To SE/CHENNAI/SOUTH

Dear Sir/ Madam This is to write to you regarding our bill generated for the month of June 2010. Please be informed that there was only one family member staying at our house from Mid April to May end. He will be going to office and returning at Night. On weekends, he was out of station. Its difficult for us to find such a huge difference in the reading. We have never been charged like this before even when our entire family was at home. Kindly look into this at the earliest.

Regards
Deebu
[protected]

Hi.,
Can anybody tell as to why does the TNEB take a advance of one month bill avery three years and what happens to this amount.Bcos neither the serivice or the personnel are doing any good.The best option is to privitize the TNEB with immedeate effect,the personnel in there think they are above law.About 50% of them come drunk to the office on daily basis.People are really fed up with this organization.

Respected sir,

We are people residing in Iyyappanthangal, Dhanalakshmi Nagar, We are extremely fed up with the frequent power failure & the very low voltage power supply in our area due to which most essential household appliances are not working …..

We have complained several times even directly to the A.E, but there is no response. I heard from the TNEB officials a transformer was sanctioned in our area ….., but still there is no sign of it…….when will we get a normal current supply?????????

THANKING YOU,

S.Saravanan

There is always I mean frequent power cuts in ICF Employees colony, Bazaar Road.
One half of the road there is always power cut and the other half always power failure. Daily there is a power cut and even midnight there is always repair in the transformer. This hot season do not these EB people have mercy on others who are being suffered. Not taking any step to change the transformer. From the No:10 house to the road end near EB payment office and afterward there is always power failure. Please take necessary action to change the transformer. The phone of the EB ayapakkam office is always kept down so as not to attend the phone calls. Government should take necessary step for the welfare of the people since the government is formed for the people, by the people and to the people. Why should they ask people to pay taxes when they are taken care of properly. It should be two way not one way. Just receive the tax and we do not receive any benefits which we are supposed to get. Kindly please take necessary action regarding this problem.

Dear All,

I am writing this mail in behalf of Vaigai Nagar Housing Society & residential people who living in ward No 5, Sholavandan, Madurai Dist.

From the 1st June 2010 onwards we are facing heavy power cut in our ward (only in our ward no 5), we had a power cut of more than 8 hours i.e. from 09.00 am to 05.30 pm and in night also the power gone 2 ~ 3 time more than 30 mins every time.

On 2nd June we faced power cut more the 12 hours in our ward (only in our ward no 5), morning power gone from 05.30 am to 06.30 am, after that power gone from 10.00 am to 05.30 pm, approx every one hour the power gone for 30 mins for the whole night around 7 times for 30 mins in night.

Today i.e. 3rd June again the same problem, power gone for 1 hour in the morning & now it’s gone from 10.00 am, when the power will restore only gods know !!!

This thing is happening quite frequently in our ward, Sholavandan have 18 Wards & it’s come under urban fedder & our ward no 5 has been consider as rural fedder by the TNEB. I really don’t understand why & how the one ward has been consider as rural fedder out of 18 !!! We communicate the same to the EB Office Sholavandan many times in verbally also by written.

In the same area ( Sholavandan ) 17 wards having the power cut of 2 ~ 3 hours in a day, but why only ward no 5 have power cut more than fixed power cut duration. No one is ready to give the proper response to our ward people by the TNEB Staffs.

Yesterday I call the Local EB office to know the reason for the power cut & when its restore, I tried more the 1 hour the ring was going on but no one is picking up the phone. Finally after one hour one person pick the phone & he simply answer we don’t have any knowledge about you query. He gave another number to call. And I call that number too. He simply replied it will come & cut the phone before I respond. I again call the number, ring was going on no response for some time. Later they pick the phone & said after getting the order then only we give supply to your area & he cut the phone again. Wow what a great response from our people really it should be appreciate !!! Again I call him & ask who is the authorised person to give order to give supply. He gives another number to call, its number of EB Station, Alagar Kovil, Madurai.

I call that number, he simply answered we don’t know anything when the power restore & cut the phone. I called him again & asked why you cut the phone, no answer from him & cut the phone. I called him again 2 times, after hearing my voice he cut the phone.

Finally I called Mr Er.P.K.Alagarsamy,B.E. - Superintending Engineer - Madruai EDC / Madurai, but he is gone for lunch someone pick the phone and give some another number & I asked who’s number is this, he told that the number is some other officer who is next to Mr Alagarsamy. I called that person, he explain some many things & finally he told that its order from Chennai Head Quater. We can’t do anything in this.

Really I am quite surprise & shocked about our TNEB staff behaviour & response, I couldn’t understand any one senior official like Chairman or some others officer giving order to power cut my ward, especially ward no 5 ???

The public announcement by Tamil Nadu CM was saying only 2 hours power cut will be done/day & no power cut in night. Instead of 2 hours it can be 3 hours due to unavoidable circumstance but it should not be 10 or 12 hours. If 17 wards can get the power for 20 ~ 21 hours in a day, why can’t we get the power ? Then there is a big mistake / careless in electricity distribution plan by the TNEB.

I request you all too please forward or Intimate the concern person to talk the corrective action to restore the power issue & consider our ward no 5 in Urban Fedder.

I really don’t know whether I get any reply or not, still I am writing this mail any one person will reply & give me a genuine feed back out of 5 persons.

Thanks & Regards,

GS Gopalan
[protected]@gmail.com.

Dear Concerned,

I am a resident of Mohammaden Street, Perambur where there is a powercut and low voltage everday for atleast 2 to 3 hours and there is no response in the local TNEB office at perambur situated at paper mills road, phone is either busy or no one picks it up..Even after several compaints there is no one to help us out..

Kindly look into this ASAP