[Resolved]  Toyota — award notice received from title TOYOTA Award Department

i have received such email but i don't know if it is false or not.

Periodic service:
Today I've sent my Toyota Innova (Reg No: CCF 8684) to the service centre in Semambu Kuantan, Pahang. Prior to this I've made an appoinment (appointment date is today Oct.03m 2009 @ 10:00am).
it's a normal service (20, 000km - changing lube oil). It's been noted down in the slip, it'll take 3 hrs. It's mean that at 1:00pm the service will be complete.
After an hour waiting, my car is still park outside. Then after 2 hrs (12:00pm) I observe that my car is still at the parking lot. then approach one of the service advisor (lady). Then she mentioned that my car have been taken care of (like checking the tyre pressure). She like to me. During that time frame there're a lot of free seervice parking bay.
When she realised that I'm angry, immediately she instructed someone to look upon my car. Not more than half an hour, the car get serviced.

Comment: The way that an advisor explaination. She should sent to any institution to get knowledge on how to con. customer/client.
: The way mechanic treat on customer. They should not wait till to the end of time frame given then they'll do the servicing. They should be informed tha whenver there're free servive parking bay, they should continue do the servicing.

Appreciate if the management can look upon my concern

Thanks & best regards,
zainal.

--- On Sat, 3/10/09, mohit jain <[protected]@yahoo.co.in> wrote:


From: mohit jain <[protected]@yahoo.co.in>
Subject: Fw: booking cacellation
To: head.[protected]@grandtoyota.com
Cc: [protected]@tkm.co.in
Date: Saturday, 3 October, 2009, 3:34 PM



Thanks & Regards



Mohit jain

[protected],

[protected]


--- On Sat, 3/10/09, mohit jain <[protected]@yahoo.co.in> wrote:


From: mohit jain <[protected]@yahoo.co.in>
Subject: Fw: booking cacellation
To: head.[protected]@grandtoyota.com
Cc: [protected]@toyotabharat.com
Date: Saturday, 3 October, 2009, 3:27 PM

sir
i had not get my money back till now.
plz do the needful to make my payment as soon as possible
and mr. ranjan not pick my phn


Thanks & Regards



Mohit jain

[protected],

[protected]


--- On Fri, 11/9/09, mohit jain <[protected]@yahoo.co.in> wrote:


From: mohit jain <[protected]@yahoo.co.in>
Subject: booking cacellation
To: head.[protected]@grandtoyota.com
Date: Friday, 11 September, 2009, 1:54 PM

Dear Sir
This is to bring in your kind notice that i mohit jain had booked your car modle corola altis
on 4 sep. 09 & give a cheque of rs 1, 15, 000.00 in the name o[censored]ttranchal automobile
ch no. 872499.
i wan to cancle my booking due to some personal resons.
kindly cancle my booking & refund my payment as soon as possible

Thanks & Regards



Mohit jain

[protected],

[protected]

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sent my pick up for full service by Toyota Semambu...from day 1 complained about the burnt smell from the engine, did nothing till I had to pay the whole cost myself- reason wear and tear part..another BS from Toyota..the manager will let you go with free labour cost when I asked them to go tru their service report from first service.

decision: stop sending my pick up to toyota, picked the other workshops around kuantan. provide better service. I am not the one doing it as I met ppls with same comments