[Resolved]  Vodafone Billdesk — Fraudulant transcation from net banking to Vodafone billdesk

Address:

North 24 Parganas, West Bengal

Sir,

I am holding two vodafone numbers 1)[protected] 2)[protected]. I regularly do bill payment for these numbers through my net banking from Axis bank.
I have noticed 15 fraudulent transactions to Vodafone billdesk on 06th May 2010 .I contacted axis bank to provide me details , The bank in turn asked me to contact Vodafone as the payment has gone to Vodafone billdesk, Details attached with this email.

I have been following up with Vodafone since then, They made me waiting close to 25 days with a reply that all these details can not be shared with you and advised me to contact Police and start the investigation . I have already lost quite a sizable amount through these tansactions and again to process this investigation have to spend some more amount.

I request you to investigate this matter and help me in getting this details from Vodafone.

Thanks & Regards
Rashmiranjan Mallick
[protected]

Vodafone reply on 03 June 2010

Dear Mr. Mallick,
Thank you for your e-mail dated June 02, 2010 regarding Vodafone connection [protected] and [protected].
Referring to your telephonic discussion with our representative from the Nodal desk Ms. Dola Banerjee on June 2, 2010 we would like to assure you that your feedback about the incorrect transactions in your bank account was taken up internally by Vodafone honoring your apprehensions. We have done necessary investigation from our end and we would like to assure you there has been no anomaly in the transactions against your Vodafone numbers [protected] and [protected]. We have received necessary payments in the mentioned numbers through netbanking, which have been updated accordingly.

Referring to the details provided by you , we understand that there is a possibility that your bank account has been used for making certain other fraudulent transactions which is not related to your Vodafone accounts. While empathizing with the situation, we would request you to register a case with the police and also inform the respective Bank authorities. Vodafone shall definitely co-operate with the police in case they initiate investigation.

We hope that we have been able to address your query satisfactorily.

In case you need further help, please do call or e-mail us. We’ll do our best to help you.
Happy to help
Deblina Kar
Vodafone Corporate Relations
Vodafone Care : 111 or +91([protected])
Fax number : +91-([protected] or [protected])
e-mail : corporatecare.[protected]@Vodafone.com
Website : www.vodafone.in


Details of my Bank statement

Statement Criteria
Account Id [protected] : RASHMI RANJAN MALLICK
Transactions in the date range 12/02/2010 to 12/05/2010
No. Txn Date Description ChequeNo. Cr/Dr Transaction Amount(INR)Balance(INR)

1 6/5/2010 ICONN/17237531/060510/VODAFONE (BILLDESK) DR 610 56.84
2 6/5/2010 ICONN/17237513/060510/VODAFONE (BILLDESK) DR 1,001.00 666.84
3 6/5/2010 ICONN/17237504/060510/VODAFONE (BILLDESK) DR 2,200.00 1,667.84
4 6/5/2010 ICONN/17237499/060510/VODAFONE (BILLDESK) DR 2,200.00 3,867.84
5 6/5/2010 ICONN/17237498/060510/VODAFONE (BILLDESK) DR 1,001.00 6,067.84
6 6/5/2010 ICONN/17237493/060510/VODAFONE (BILLDESK) DR 1,001.00 7,068.84
7 6/5/2010 ICONN/17237488/060510/VODAFONE (BILLDESK) DR 1,001.00 8,069.84
8 6/5/2010 ICONN/17237470/060510/VODAFONE (BILLDESK) DR 1,001.00 9,070.84
9 6/5/2010 ICONN/17237458/060510/VODAFONE (BILLDESK) DR 1,001.00 10,071.84
10 6/5/2010 ICONN/17237448/060510/VODAFONE (BILLDESK) DR 610 11,072.84
11 6/5/2010 ICONN/17237442/060510/VODAFONE (BILLDESK) DR 500 11,682.84
12 6/5/2010 ICONN/17237436/060510/VODAFONE (BILLDESK) DR 1,001.00 12,182.84
13 6/5/2010 ICONN/17237423/060510/VODAFONE (BILLDESK) DR 1,500.00 13,183.84
14 6/5/2010 ICONN/17237418/060510/VODAFONE (BILLDESK) DR 1,500.00 14,683.84
15 6/5/2010 ICONN/17237408/060510/VODAFONE (BILLDESK) DR1,001.00 16,183.84


Note: The closing balance displayed includes the credit balance and overdraft limit (if any) in your account. It excludes funds which are under clearing and amount marked lien, if any. For any further clarifications, please contact the Branch.
Legends :-
ICONN Transaction trough iConnect
VMT-ICON Visa Money Transfer through iConnect
AUTOSWEEP Transfer to linked fixed deposit
REV SWEEP Interest on Linked fixed Deposit
SWEEP TRF Transfer from Linked Fixed Deposit / Account
VMT Visa Money Transfer through ATM
CWDR Cash Withdrawal through ATM
PUR POS purchase
TIP/ SCG Surcharge on usage of debit card at pumps/railway ticket purchase or hotel tips
RATE.DIFF Difference in rates on usage of card internationally
CLG Cheque Clearing Transaction
EDC Credit transaction through EDC Machine
SETU Seamless electronic fund transfer through AXIS Bank
Int.pd Interest paid to customer
Int.Coll Interest collected from the customer