[Resolved]  Vodafone — unfair balance deduction

Vodafone — CUSTOMER NOT INFORMED PRIOR TO DEDUCTING THE BALANCE FOR A SERVICE

i recieved a msg from Vodafine-TM which read that by sending ACT SMS21 to 111, u can avail unlimited sms for a period of 7 days with Re 1 being deducted for the 1st msg every day.. IT NO WHERE MENTIONED THAT A RENTAL OF Rs21 will be deducted for the same. As per the TRAI guidelines the customer needs to be informed about any charges prior to the service activation.
Which in my case was not done. Called up the customer care 2 times - in turn they argue saying ATLEAST YOU WERE INFORMED AFTER THE SERVICE ACTIVATION - also, i was put on infinite hold for both the times times i called the customer care. with out any resolution
But my point is that i should have been informed before activation that Rs 21 will be deducted from my account.

request a refund of balance.

Hi Hilli,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yb8rd96 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Telecom — deduction from main balance

sir/madam,i m a vodafone customer since five months bearing mobile no. [protected].Onthe night of 15th july i got a messsage from vodafone about activation of some ring tone which i never intended and they deduct a sum of Rs 30 from my account, after deactivation of it my balance didn't reimburse.I called customer care frequently but all in vain. now plz help me getting my money back,that's the daily drama of these people,they activate something or another on their own.

my mobile is lost
plz give me detail for 1may to till date
thank u

Vodafone — Complaint about balance deduction & Executive

I Balkrishna Kakade,mb no. [protected],a prepaid customer from Mumbai,want to say that, vodafone deducted my 45 Rs from my account and i received a msg that the Callertune service activated on your account, i received call from vodafone but i m not click any button & after a few seconds i received message activated CT,and i called to customer care about the deduction,i m not get proper reply from executives (Hussain Electrikwala).so i want give complaint about this executive becoz he is TL over there & he say's m TL not need to maintain Quality & he very rude on call & not having any politeness.and i just want to say to vodafone plz teach your executive to do work properly& return my deducted amount as soon as possible

Vodafone Telecom — Bal deduction

I am having a complaint of bal deduction on my no. [protected]. As i got the free surfeing of 500 MB on this no. as i just join the vodafone from Idea Network. As i was not able to make the contact to Agents i call to customer care from my other no. & asked about the last date of free surfeing. He told me that the last date is 14 April 2011 till 11:59 P.m. As i used this service but my bal is deduct for this. It means Vodafone is cheating me. I want my bal refund otherwise i will Port Out my all Vodafone Activated no. I also have a problem of Abusive language used by Customer Care Executive.
Please make a call back arrangement on [protected].
Arvind...............

I have recharged with GPRS pack of 95.00 rupee at 08:17 PM on 13th april 2012. I started using gprs in my mobile by around 08:40 PM andafter 10 minutes i recieved a pop up message saying that around 121 rupee balance has been deducted from my main balance account.
Note: i started using gprs pack after receiving message from vodafone that your gprs pack has been activated. Recieved a confirmation message at 08:20 PM on 13 april 2012. Having message as a proof.

I called customer care around 5-6 times and they are not taking any response. One of the customer care executive asked me to raise a complaint in vodafone store and vodafone back-end team will look into that. I raised a complaint and they confirm me that they will provide me info by 18 april. Vodafone complaint no is [protected].
I didnot get any call from vodafone and recieved a message on 18 april saying that i am not reachable. i called on 20 april and discussed about this issue, still nothing happen. The different reason from different vodafone customer care executive i am getting for my unfair balance deduction are given below:
1. Generally gprs pack activation will take 2-3 hour and because of that your main balance has been deducted for browsing.
Note: it is not possible to use the internet of 121 rupee in 2-3 hour with mobile and with poor vodafone internet speed service.

2. One of the senior executive told the balance is deducted from your mobile because of the internet usage till 8:18 PM on 13 april.
Clarification: I started gprs pack at around 08:35 to 08:40 and after receving message from vodafone at 08:20 PM that "Your GPRS pack has been activated". Also if the balance is of the internet usage upto 08:18 PM, why did i receive a pop up message of balance deduction after 08:40 PM.

Please take action on my complaint.
My vodafone number is [protected] and alternate number is [protected].

Thanks and Regards,
Ravindra Chouhan

I activated GPRS pack in my Vodafone prepaid number +91 [protected] (mind it! I switched from Reliance to Vodafone for better service and now this is what I'm writing here) but I found almost 4-5 times that there are unfair balance deductions from my main account though I haven't made any calls or sent messages to anybody. I tried to check last three usage details by dialing *111# but let me assure you that is a crap application Vodafone has made and it will always show "Sorry! Recent Deduction History is not available for your prepaid number. Press # for main menu." Now when for the third time it happened, I dropped an email and after couple of day one customer care executive called me up and she first said that balance had been deducted as I had sent messages to 144 (at least your customer care folks should not give these kind of silly reasons) and after a lot of arguments she gave me RS 10.00 credit back to my account. Now again after few days, suddenly I saw balance deduction again without any reason and when I replied back to my previous email now nobody is replying. I was usiing this number mainly for GPRS and now I am afraid they will deduct more money if I keep on using this number for GPRS.

So, now I decided to deactivate the 1GB GPRS pack and will use my airtel number for the same. I tried all possible options like CAN GPRS, CAN VL, CAN VL95 but I am getting messages like Vodafone system is busy, please try after 72 hours! Now my current GPRS pack will expire on 08/07/2012 and I am quite sure now that Vodafone will charge another 95.00 for renewal of my data pack. :(

Oh my god! I am thinking to go back to Reliance again. Their network is sometimes awful but at least they do not do these kind o[censored]nfair things.

Please reply to my email that I have sent to the Maharashtra Customer Care.

I recharged for net pack today and i received message stating that my plan was activated after that i started using internet from my mobile.after sometime they unfairly deducted 324/- from my balance at rate 10p/10kb.when i called customer care they said that the plan starts after 3 hrs.I was not informed this in any message and if it plan was going to start after 3 hrs why did they send activation message..?..

Sir
on 28 October 2012 (Sunday) Vodafone deducted some 135 INR Rs from my account. I complain with them, my complain number is [protected] and my mobile number is [protected]. i have been told that my complain will be resolved in 24 hours. its been almost 3 days and they have not paid back my balance nor any reply from them. every time I call them they are giving me funny excuses like system is down and everything. They told me that no balance deduction information they have so my money should be given back.I am really fed up with all these replies. please help me, thanks. Nirav Jadav

r u happy of dat reply Niravhjadav. so got d answer wat is d further u r willing 2 take

i got the same problem and the same reply from this vodafone guys...and its very untrue because dey havent mentioned anywhere this 2g pack will take 4 hours to get activate...and v get the sms immidiatly from the vodafone that tha pack is active and balance is available...so they cannot argue on that ground...we can fight with them on this issue as they havent mentioned anywhere about that it will get any specific time to activate...

Dear Sir/ Madam,

We have received your email dated 24/07/2013.



We request you to kindly provide us with your 10 Digits Vodafone mobile number to enable us to assist you with your query.



Awaiting your response.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,



On behalf of Nodal Officer

Contact numbers

Vodafone Care : 111 or +91-[protected]

For Complaints / Requests: 198 (toll free)

Fax number: +[protected]

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in

My mobile number is in attach jpg file. I have taken this number and activated on[protected]. On[protected] requested for full DND registration. Today[protected] morning suddenly I received deduction massage of Rs. 1 for last sms. but I have not send any sms. after a minute I receive a sms from 12320 with news headline. which I have not subscribe. Please stop all extra vas services from my number.

Hi my mobile number is [protected]
i am facing the issue that many times unnecessary balance have been deducted from my account balance.
and i have mail to nodal officer and raised compalint to cu
stomer care.

till date i have not got any refund for the same, please do the needful at ealriest

disappointed with the services.


From

Nishant Gupta

I was surfing some porn site thats when a website opened and it had a vedio on clicking the play button i was charged with rs 75 and a message arrived that u have subscribed to asian girls at Rs75/24hrs ...vodafone asks you twice before getting any addons and this has been deducted just like that. My mobile no. Is [protected] and on calling vodafone customer care when i am asked to input my no. It says invalid input

Hello My name is Belal, I am from Ranchi, Jharkhand, India.
I request all of you not to use this stupid vodafone. This is what happened to me fourth time and the customer care is doing nothing but only repeating the same sentence you used a chargeable content, where balance is deducted only by clicking. I wanna know what type of content is that? When only I surf facebook and use whatsapp with my mobile phone with an unlimited internet pack.

My mobile number is [protected]. Yesterday, on 25th October 2014 I had Rs. 40 main balance on my account. When I checked my balance today (26th October 2014) it was Rs. 5. That is really strange and unfair because I haven't got any sms or confirmation regarding the balance deduction. Infact this is happened 4th time in my number.
When I contacted customer care executive he told me that I visited a chargeable website where if you click only your balance will be deducted without any confirmation.
I said him are you kidding me?
Which is the website in the world that takes balance or money only by clicking?
He said that Sorry sir, I can't tell you which website but your balance is deducted for that only?

I always have an unlimited datapack on my phone number so balance cannot be deducted for surfing.
But he was continuously saying that I clicked on a chargeable website and he was not ready to tell the name of so called chargeable website where only a clicking worth rupees 35. Isn''t it unfair? or vodafone is fooling us? This is 4th time happened to me so I am writing this complain. I want my balance back this time, but they are saying only clicking charge rs 35 without any confirmation. I wanna know what type of service this is?

Can anyone tell me which is the website in this world where you loose your money only by clicking? Isnt it a joke or may be the customer care executives IQ is 0.

Hello,
I had 99/- deducted from my balance on 25/3/2016 for your "Fashion Portal" & and today 42/- deducted for " Movies Pack" without any prior notice.
I simply want my balance back immediately. And further requesting you to stop all such non-sense.
Thanks
Rituraj

hello,
my name is abhisekh, i have switched my reliance no. [protected] to vodafone through porting it last 1.5 months. I am having a really bad experience by doing so, coz every time there is an unwanted deduction from my balance. recently i have activated the DND (Do Not Disturb) service hoping that there will be no more unwanted activation or deduction from my balance, but still the company is deducting it again.
Please look into the matter urgently...coz this is like robbing the customer directly.

thanx