[Resolved]  Vodafone — call has not been resolved and close the call by vodafone Team

Dear Sir/Madam

My self Luckky Prasad Srivastava from Delhi International Airport (Cargo Terminal).My Mobile No.is [protected].
On Dated 24/7/08 one Vodafone Executive Mr sunil Kumar(Intouch Solutions) come to convert my prepaid connection to Post Paid connection. I gave him 250/-Rs(Security Deposit).he give me receipt with DSA CODE:23, S No. 1427 dated 24/07/08 and address of Vodafone outlet is -Intouch solutions C-161, hemkunt house, Gautam nagar, Beside Community centre, Yusuf sarai, New Delhi-49.
My prepaid sim had been deactivated and my new sim is activated but they have registered it to the new number and that number is also alloted to another customer,
but as per conversation to them they told me that they will activate the previous prepaid number which is [protected] to postpaid number,
but till date i haven't got any feedback and i have also logged a complaint in Vodafone's customer care (Complain Log No.-[protected]) regarding this issue and also talked many times to their higher authority but they didn't resolved my issue because of that i need to take help of yours.
Till date my vodafone number is not activated but as per customer care records it is showing activated.
I also have the mails sended to them and their reply, today i have talked to them but they refused to do any help and solution.
I am sending you the copy of the mails sent to customer care & their reply: -


Services for Vodafone Number [protected] Inbox
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"VODAFONECARE DEL (DEL)" to me
show details 9 Aug (3 days ago)

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Dear Mr. Srivastava,

Thank you for your e-mail dated 07/08/08 regarding the services for Vodafone number [protected].



We regret the inconvenience you have experienced and realize that this experience with Vodafone has left a lot to be desired. However, we stand by our commitment to provide the highest levels of service excellence.



We would like to inform you that we have forwarded your concern to our Specialised Vodafone Care team, kindly provide us 72 hours to get the same checked.



As soon as we receive the feedback, we will definitely revert back to you.



Looking forward to providing you with the best of our services at all times.



We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.





Happy to help,



Neha Sharma



Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in











[protected][protected][protected][protected]

From: luckky shrivastava [mailto:[protected]@gmail.com]
Sent: Thursday, August 07, 2008 2:19 PM
To: VODAFONECARE DEL (DEL)
Cc: SANJAY S DELHI
Subject: Fwd: Great Experience with Vodafone Services(Post paid Connection) REM-1



Dear Sir



Please do the needful





[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>
Date: 6 Aug 2008 13:05
Subject: Great Experience with Vodafone Services(Post paid Connection)
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, sanjays.[protected]@vodafone.com



Dear Vodafone Team



I want to share my great experience with Vodafone Services.



I had a Vodafone prepaid no.[protected] from last 4 months.last month one call has been received by me from Intouch Solutions, C-161, Hemkunt House"Gautam Nagar, Beside Community Centre, Yusuf sarai, New Delhi-49 that sir would you like to convert your prepaid no. to postpaid connection.they offer me 499 plan.I accept this plan and give 250/- for security Deposit(Receipt No.1427 and DSA Code:23 dated 24/07/08).



After some days when i was on romaing My prepaid Sim was Inactive then i insert New Sim(Sim No.[protected]) which has provide me by your Executive.I was very surprised that my no.had been changed.The New postpaid no. is [protected].



I complained to vodafone care regarding this issue(Complain Log No.-[protected]) but before log a complain i had talked to Vodafone Care CO-Executive Mr.Shailendra and he told me that i talked with our team member regarding this issue, your problem has been solved within 24 hours.but after 36 hours no one has been taken action so i log a complain in vodafone care.



I want my old Number [protected] which no.is also activeted in your record.





Would you like to help me?



My Address is:- Allied Digital Services Ltd

B-5, Kalkaji New delhi-110019

Thanks & Regards

Luckky Pr.Srivastava(Cargo Engineer-ICMS)
Indira Gandhi International Airport
CARGO Terminal Export Gate-2
GMR DIAL
Dial-[protected], [protected]



--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]




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Dear Neha

Thanks for your Responding,

Today my Vodafone No.(which has been activeted in my sim by fault) has been inactive.can you please give me details that when my old No.[protected] activeted.


I m Suffered from last 3 weeks, Please help

My alternate No.is [protected].

Regards,
Luckky Pr.srivastava(ICMS engineer)
Cargo terminal
Delhi International Airport
New delhi

- Show quoted text -
On 09/08/2008, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:










Dear Mr. Srivastava,

Thank you for your e-mail dated 07/08/08 regarding the services for Vodafone number [protected].



We regret the inconvenience you have experienced and realize that this experience with Vodafone has left a lot to be desired. However, we stand by our commitment to provide the highest levels of service excellence.



We would like to inform you that we have forwarded your concern to our Specialised Vodafone Care team, kindly provide us 72 hours to get the same checked.



As soon as we receive the feedback, we will definitely revert back to you.



Looking forward to providing you with the best of our services at all times.



We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.





Happy to help,



Neha Sharma



Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in











[protected][protected][protected][protected]

From: luckky shrivastava [mailto:[protected]@gmail.com]
Sent: Thursday, August 07, 2008 2:19 PM
To: VODAFONECARE DEL (DEL)
Cc: SANJAY S DELHI
Subject: Fwd: Great Experience with Vodafone Services(Post paid Connection) REM-1



Dear Sir



Please do the needful





[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>
Date: 6 Aug 2008 13:05
Subject: Great Experience with Vodafone Services(Post paid Connection)
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, sanjays.[protected]@vodafone.com



Dear Vodafone Team



I want to share my great experience with Vodafone Services.



I had a Vodafone prepaid no.[protected] from last 4 months.last month one call has been received by me from Intouch Solutions, C-161, Hemkunt House"Gautam Nagar, Beside Community Centre, Yusuf sarai, New Delhi-49 that sir would you like to convert your prepaid no. to postpaid connection.they offer me 499 plan.I accept this plan and give 250/- for security Deposit(Receipt No.1427 and DSA Code:23 dated 24/07/08).



After some days when i was on romaing My prepaid Sim was Inactive then i insert New Sim(Sim No.[protected]) which has provide me by your Executive.I was very surprised that my no.had been changed.The New postpaid no. is [protected].



I complained to vodafone care regarding this issue(Complain Log No.-[protected]) but before log a complain i had talked to Vodafone Care CO-Executive Mr.Shailendra and he told me that i talked with our team member regarding this issue, your problem has been solved within 24 hours.but after 36 hours no one has been taken action so i log a complain in vodafone care.



I want my old Number [protected] which no.is also activeted in your record.





Would you like to help me?



My Address is:- Allied Digital Services Ltd

B-5, Kalkaji New delhi-110019

Thanks & Regards

Luckky Pr.Srivastava(Cargo Engineer-ICMS)
Indira Gandhi International Airport
CARGO Terminal Export Gate-2
GMR DIAL
Dial-[protected], [protected]



--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]




--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]


Reply Forward





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"VODAFONECARE DEL (DEL)" to me
show details 11 Aug (1 day ago)

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Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please email us at vodafonecare.[protected]@vodafone.com or SMS <EM> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care



Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in







My Vodafone

Pay you bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.




Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs

7
Itemized Billing
ACT IB
CAN IB
111
2 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
Vodafone live!
ACT VL
CAN VL
111
2 hrs

























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luckky shrivastava to sanjays.delhi, VODAFONECARE
show details 18:27 (40 minutes ago)

Dear Sanjay Sir

As per below mail you know about my problem, today again i call 111 & [protected] for solve this issue and talked with lot of representative by call forwarding including Miss Kaniska(TL) but no one have a solution.

Sir my Sim has been deactivated by vodafone team. customer care not reply with satisfactory answer.

so please help me.

Regards,
Luckky Pr.srivastava(ICMS engineer)
Cargo terminal
Delhi International Airport
New delhi



[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>

- Show quoted text -
Date: 11 Aug 2008 19:05
Subject: Re: Services for Vodafone Number [protected]
To: "VODAFONECARE DEL (DEL)" <VODAFONECARE.[protected]@vodafone.com>


- Show quoted text -
Dear Neha

Thanks for your Responding,

Today my Vodafone No.(which has been activeted in my sim by fault) has been inactive.can you please give me details that when my old No.[protected] activeted.


I m Suffered from last 3 weeks, Please help

My alternate No.is [protected].

Regards,
Luckky Pr.srivastava(ICMS engineer)
Cargo terminal
Delhi International Airport
New delhi

On 09/08/2008, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:










Dear Mr. Srivastava,

Thank you for your e-mail dated 07/08/08 regarding the services for Vodafone number [protected].



We regret the inconvenience you have experienced and realize that this experience with Vodafone has left a lot to be desired. However, we stand by our commitment to provide the highest levels of service excellence.



We would like to inform you that we have forwarded your concern to our Specialised Vodafone Care team, kindly provide us 72 hours to get the same checked.



As soon as we receive the feedback, we will definitely revert back to you.



Looking forward to providing you with the best of our services at all times.



We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.





Happy to help,



Neha Sharma



Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in











[protected][protected][protected][protected]

From: luckky shrivastava [mailto:[protected]@gmail.com]
Sent: Thursday, August 07, 2008 2:19 PM
To: VODAFONECARE DEL (DEL)
Cc: SANJAY S DELHI
Subject: Fwd: Great Experience with Vodafone Services(Post paid Connection) REM-1



Dear Sir



Please do the needful





[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>
Date: 6 Aug 2008 13:05
Subject: Great Experience with Vodafone Services(Post paid Connection)
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, sanjays.[protected]@vodafone.com



Dear Vodafone Team



I want to share my great experience with Vodafone Services.



I had a Vodafone prepaid no.[protected] from last 4 months.last month one call has been received by me from Intouch Solutions, C-161, Hemkunt House"Gautam Nagar, Beside Community Centre, Yusuf sarai, New Delhi-49 that sir would you like to convert your prepaid no. to postpaid connection.they offer me 499 plan.I accept this plan and give 250/- for security Deposit(Receipt No.1427 and DSA Code:23 dated 24/07/08).



After some days when i was on romaing My prepaid Sim was Inactive then i insert New Sim(Sim No.[protected]) which has provide me by your Executive.I was very surprised that my no.had been changed.The New postpaid no. is [protected].



I complained to vodafone care regarding this issue(Complain Log No.-[protected]) but before log a complain i had talked to Vodafone Care CO-Executive Mr.Shailendra and he told me that i talked with our team member regarding this issue, your problem has been solved within 24 hours.but after 36 hours no one has been taken action so i log a complain in vodafone care.



I want my old Number [protected] which no.is also activeted in your record.





Would you like to help me?



My Address is:- Allied Digital Services Ltd

B-5, Kalkaji New delhi-110019

Thanks & Regards

Luckky Pr.Srivastava(Cargo Engineer-ICMS)
Indira Gandhi International Airport
CARGO Terminal Export Gate-2
GMR DIAL
Dial-[protected], [protected]



--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]




--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]


--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]


Reply Reply to all Forward





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"VODAFONECARE DEL (DEL)" to me
show details 18:28 (39 minutes ago)

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Display images below - Always display images from VODAFONECARE.[protected]@vodafone.com









Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please email us at vodafonecare.[protected]@vodafone.com or SMS <EM> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care



Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in







My Vodafone

- Show quoted text -
Pay you bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.




Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs

7
Itemized Billing
ACT IB
CAN IB
111
2 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
Vodafone live!
ACT VL
CAN VL
111
2 hrs

























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att5a7ed.jpg
78K View Download

att5a7fe.gif
163K View Download





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