[Resolved] Vodafone Cellular — Services barred for unethical reasons
I bought a Vodafone connection on 13th October. They gave me a free offer of 3G - 3GB. Bill cycle was 11th of every month.
1. Before first bill cycle, I found my unbilled about was Rs. 62,000/-. Got few customer care calls to altert me my 'high usage'. But when the bill arrived, it was only Rs. 1342.00 as I expected.
2. Second month, by around 20th of Nov, my unbilled became Rs. 19,000 and I got at at least 20 annoying calls after that to alert my usuage. Surprisingly by 27, they barred all my services. My vodafone.in account and *111# featuer still says I still have 1.36 GB usage balance.
I tried to explain it is a clerical mistake from their side but they are more interested me to make a partial payment of Rs. 8000/- than resolving this issue.
On 2nd Nov 2012 night, I got an SMS saying "the complaint has been resolved". Still my calls are barred and I did not get any explanation why they wrongly calculate the unbilled amoun which is without any discounts for the purpose of barring connections.
Being an IT professional, it made me much inconvinience in my job and I am really annoyed mentally. I planned to move to another mobile provider after one week.
Complaint marked as Resolved Dec 10, 2016
Verified SupportVodafone India Customer Care's response, Nov 02, 2012
Kindly share your current and alternate contact numbers with us at http://bit.ly/PqzSeu so that we can assist you further.
Vodafone Customer Care.
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