[Resolved]  Vodafone Essar — Inconvenience after Porting from Idea to Vodafone Network

Address:

Pune, Maharashtra

Hi,

I’m happy to be Ported into the Vodafone Essar Network from Idea Network, but it seems that the Porting has been partially completed. I’m unable to receive incoming calls from some of the Telecom Operators like Reliance, BSNL, Tata DOCOMO & other operators (applies to Landline & Mobile).
Whenever one tries to call on my number [protected], they get a message that “The Service of Idea subscriber is unavailable or Deactivated”. Due to this inconvenience I did try to resolve the issue with the Vodafone Customer Care at 111,[protected] & 198, but I did not get any positive response for the Issue. My official contacts are most of the Reliance & BSNL numbers so its becoming a major concern for communication.
Request to to resolve this issue at the earliest as this has been a Headache for me since the day I submitted the application for MNP i.e. on 31st January onwards.

Below is the communication between the Nodal Officer for Vodafone & Nodal Officer for Idea.

Regards,
Chaitanya Korde
+91 [protected].

From: Ashish K
Sent: Friday, February 11, 2011 10:57 PM
To: chaitanya.[protected]@hotmail.com
Subject: Port in request [REF:[protected]]

Dear Mr. Korde,



Thank you for your e-mail dated 10/02/2011 regarding port in request for your mobile number [protected].



We regret the inconvenience caused to you.



We confirm that your mobile number [protected] has been successfully ported in Vodafone, effective today.



In case you need further help, do call or e-mail us at vodafonecare.[protected]@vodafone.com. We will do our best to help you.





Happy to help,





Ashish K
Nodal Officer

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
Nodal Officer : +91- [protected]
For complaints/requests : 198 (toll free)
Fax number : +91 [protected]
E-mail : ashish.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: chaitanya.[protected]@hotmail.com
Sent: 10-Feb-2011 12:26:08
To: ashish.[protected]@vodafone.com
Cc: sabina.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Regarding Porting of Mobile Number [protected] from Idea to Vodafone.


Hi

I wish to enter the Vodafone network using the MNP service. I had already submitted all the required documents to Vodafone Galley at Ponda, Goa on 31st January 11. I had contacted the gallery for updates on the 6th February & was informed that my Porting Request has been rejected by Idea Cellular on 5th Feb, for which I had mailed the Nodal Officer of Idea on 8th Feb. Below is the conversation & a Clear for Porting Out from Idea which was provided by the Nodal Officer of Idea. I also contacted the MNP helpline on[protected] but was conveyed the same. Now that Idea does not have any issues with Porting out the Number, It is the Vodafone Essar Company which should progress further.
Request you to Kindly look into the issue & Port in my number in the Vodafone Network ASAP. Please find the below the details for your reference:

Mobile No: [protected]
Service Provider: Idea Cellular
Unique Porting Code: IZ687828
Date of Submission of Documents: 31st January 11 (as per the TRAI Mandates, 156 Hrs. have already passed).

Regards,
Chaitanya Korde
+91 [protected], +91 [protected]


From: Grievance MH
Sent: Wednesday, February 09, 2011 6:12 PM
To: Chaitanya Korde
Subject: Regarding mobile numbers [protected] & [protected]

Dear Mr. Korde,

Greetings of the Day:

With reference to the below email and our telecon, we wish to inform you that the below mentioned concern with regards to port out has been addressed.

Kindly note the docket number 1-[protected] for your reference.

Should you require any further assistance feel free to contact our Customer Care Helpline number [protected] or e-mail us at blocked::mailto:[protected]@idea.adityabirla.com

Thanks & Regards,

Stella Chavan
Nodal Officer Team
Idea Cellular Ltd.
Maharashtra & Goa

In case you are not satisfied with the resolution provided by the Grievance cell, you may make appeal in writing to the Appellate Authority. The details of the appeal and Appeal form has been updated on our website www.ideacellular.com, Consumer Grievance Redressal Mechanism.





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[protected][protected][protected][protected]

From: Chaitanya Korde [mailto:chaitanya.[protected]@hotmail.com]
Sent: 08 February 2011 11:13
To: Grievance MH
Cc: Appellate MH; ccare mh
Subject: Regarding Porting of Number from Idea to Other Operator.
Importance: High



Sir



Ib bearing Prepaid mobile no. [protected], had applied for porting out this number from Idea to Vodafone on 31st Januarybm Idea. I also wanted to port another number from Aircel to Idea, as I wanted to stay with Idea network. The reason for porting out the Idea number was just due to coverage issues in some parts where I travel. But this has been a disappointment for me about making the MNP troublesome for the customers. I look forward for full co-operation from Idea for Porting out the number ASAP.



Regards,

Chaitanya Korde.

+91 [protected], +91 [protected]

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