[Resolved]  Vodafone — Outgoing barred

Vodafone — Non-activation of my outgoing

Vodafone is the worst possible company in India wrt customer service.
Consider the evidence.
I'd paid my bill in cash on the 16th of March.
But now, even after 12 days, on 28th March, my outgoing is yet to be activated.
Repeated calls to the Vodafone customer service was met by either "we will get back"
or the inane "maybe you didn't pay".
I faxed them my cash receipt. Nothing happened.
Then I mailed to them the scan copy of my cash receipt as proof that I'd actually paid.
Still nothing happened.
Ridiculous!
wonder how we can bring such arrogant companies down to their knees.
Samrat

mobile billing — outgoing barred in spite of paying bills

ph no [protected]
bill amt 1131
paid at MODERN MALL SANPADA NEW MUMBAI.
SMS RECD SAYING BILL PAID.

Inspite of this, the out going barred from this phone.Having failed to convinve airtel i paid again as per details below.

payment thro mchec
amt 3260.10
receipt ni 0C89938970 THRO CREDIC CARD
paid thro mchec (from ph no [protected])

STILL THE CALLS FROM AIRTEL CONTINUEDSAYING BILL NOT PAID.SPOKE 10 TIMES TO 121, EXECUTIVES SNEHAL AND
GYANESH, but no respite.

pl look in to matter and return excess amt charged.ALSO enquire fromMODERN MALL SANPADA NEW MUMBAI, ABT THE AMT PAID.

my vodafone no is [protected] hai. maine document re-submit kar diye hai lakin mera mobile no per abhi tak outgoing barred hai and incoming per kisi ka number bhi show nahi karta hai known caller show karta hai pls .check my mobile no and start out going pls give me reply

mobile billing — bill pending

Dear/Sir /mam
I am kavi my mobile Number:[protected].
paid last month of bill October Rs 423.00 total amount
That still not ratified. I paid to cunnicum road at 31st
Nov at Bangalore. I called up so many times. given the complained.
Following Numbers 3rd Nov ‘[protected]
5th Nov;[protected]
7th Nov;-1972329 ref Numbers. Card
Payment. Still not ratified. Please do the need full.
Otherwise. I. cancel my connection following
Mobile number: [protected].I waiting for your reply
To mobile& E-mail: [protected]@yahoo.co.in
I waiting to this month bill13th Nov.

Thanks &Regards
Kavitha.v
[protected].

dear sir i am a subscriber of bsnl post paid bearing no.[protected].my name is MAJID KICHLOO & i am falling under UDHAMPUR BSNL circle right from the time of activation i did not receive my mobile BILL via post office, nor through SMS for which i have complain so many times to bsnl official including S.D.O KISHTWAR, on cell no. [protected], A.O revenue UDHAMPUR on cell no. [protected], D.G.M bsnl on cell no.[protected] and many other officials in jammu province.
being an INDIAN i do not prefer any other network just because of my COUNTRY. i always prefer or to be SWADESHI. we have got so many land lines so many mobiles we too have got bsnl broad band. in short we live with bsnl we eat bsnl we wear bsnl so on and so on but no body no official is going to solve our problems... SO SAD... BSNL SO SAD

Vodafone — outgoing message & customer care call are bared

from last 4days i am not able to send message from my phone &customer care call is also bared. I went to the customer care thrice and they are not doing anything. Due to which i am facing with serious problem, they activated caller tune no my cell phone that was crap i had ever had on my cell phone i whant that it should be deactivated. NEW YEAR IS COMING & MY MESSAGE ARE BARED,
This is last time i am tellling u after that i will take very serious action aginst you. The is -[protected]

Vodafone India — Outgoing barred after full payment before due date

Service Registration No: [protected]
Payment Ref: Receipt No. 607533.

Subject: Cell Phone No.[protected] outgoing barred after full payment before due date.

This is in pursuance to our various telephonic discussions with reference to the above subject matter.

Please note that the payment towards services charges amounting to Rs. 1170/- has been duly made at 19:15hrs on 22/04/2009, at Vodafone Mini Store located at 149, Lloyds Colony Royapettah, Chennai -600014, bearing receipt no. 607533, amount paid Rs 2000/-, via Citibank Visa card. The representative at the Mini Store did not mention the time taken for interstate clearances, and promised that the Karnataka number would be activated within a day.

Despite payment towards the service charges the mobile number has remained disconnected since 22/04/09. Further all references to various customer service representatives ie Mr Dinakar, Mr Usman, Ms Supriya Hubikar (including the Team Leader from collections), etc., were provided since 24/04/09, however the outgoing calls are yet to be enabled.

The service provided by Vodafone is terribly disappointing. Despite the fact that we are renowned customers holding over four connections and payments exceeding Rs 10000/- every month, it is enraging to be treated in this manner.

I withhold Vodafone for all the inconvenience caused. An early look in this issue is appreciated.

Durgachallam Dhanapal

sir, I useing Huch/vodaphone last 8years
every month recarging 750- to 1000 Rs
but 2 day before not going out goning .yestar day i recharge 300RS
but account balance shoving only -balance
i waitng for ur action
pls take good action, auther wise i disconnect this connect(vodaphone)

myNO. is [protected]

thank you,

jayakumar.

Vodafone — DOCUMENTS BEING MISUSED

On Saturday 26th December I, Rohit Grover, bought a new sim no. [protected] from SHINE COMMUNICATION SECTOR 14 Gurgaon from the guy named PANKAJ. I submitted him copy of my PASSPORT & a photograph and paid Rs 200 for the new sim. During this week I got calls on frequent basis from Vodafone that my documents have not been submitted and whenever I got back in touch with this guy he told me that no need to worry it’s just that they (Vodafone store guy) took documents on Monday. Do not worry my no won’t be barred. Finally on Saturday 2nd January outgoing from my no got barred. I called this guy Pankaj and he told me every time he has sent he documents, though he did not show me the receipt that he has sent the documents. All i could do was believe or not believe his word of mouth. Later on I called customer care which had no idea of how to deal with this issue. Every guy i talked on customer care except on told me he/ she would transfer the call to senior executive that was cut later on without any response. Only Anamika was better though she admitted that she did not have much information on this and she would transfer the call to senior and she came back and told me senior was busy and asked me to call after sometime. Else there was one guy who was very rude. They told me to go to Vodafone store and write a complaint there.
I went to VODAFONE CENTRE nearby NEHRU PLACE where I had another harrowing experience. I had to wait there for 50 mins. I saw two old guys above 60 waiting for an hour and crowd was getting larger and losing patience. For just a 5 min thing I had to wait for 50 mins and am sure I am not the only one. Now what they told me that they cannot help me and I have to send a mail to Vodafone care something something.
In a nutshell my problems are:
1. Why is my no barred? If document has not been submitted by dealer whose fault is it?
2. Vodafone dealers do not know how to behave with a customer. Who tackles to this issue? This guy pankaj told me Ja kuchh karle main nahi bhej raha tere documents, nahi kar raha tera sim chalo, ab FIR ke baad hi karonga ja karle kuchh bhi.
3. These dealers they never give customers any proof that sims have been bought from this place. When you would call him up he would say I did not buy. How do I prove it? It happens at every dealer. (CUSOMTER CARE GUY told me that the proof can be arranged form Vodafone as there is some stamped paper that he submits when he issues a new no to Vodafone). I hope you will get the information from there. Am sure there is soem guy from Vodafone store helping him in these issues. ( as he started my no on sat 26th only in 15 mins when I submitted his documents)
4. Is this the responsibility of a customer to travel places, dealer, customer care then stores and then back to this? What is Vodafone providing his customers – a harrowing tour package or a sim with loads of worries?
5. What is this customer care and service all about? People out there do not have proper information, senior executives do not talk and some guys they keep you waiting n then hang up?
6. WHO HAS MY DOCUMENTS NOW? Is Vodafone back to what is in trouble for? Misusing it’s customers documents? Who takes the responsibility of that?
7. Regarding you saying go to a Vodafone store and buy the sim, everyone knows that they are also not very honest guys. They have been involved in past in such misplacement of documents thing. One store sells sim for 300 while standard price is 100. How can one trust any authorised Vodafone store when
a. They make you wait for hours
b. When they are involved in such scams
c. When they sell sims at higher prices.
8. Is the customer god for you. Honestly after going through all this I personally think that customer is nothing for you.
9. One more thing I had such problems 3-4 years even with my mother’s no . We submitted documents almost every fifth day to Vodafone store kamla park Gurgaon and every next day we got the call our documents have not been submitted.
10. Can a big giant likes yours not handle its dealers well? Is your distribution system seriously at risk? Are your customers in danger of losing their submitted documents to any rogue? Is Vodafone going to ever wake up?
SO TRUSTING VODAFONE< VODAFONE CUSTOMER CARE & specially VODAFONE STORES & MINI STORES is no where in the picture.
As of now what I’m going to do is file an FIR against this guy so that my documents are not misused in any way and the way he behaved. He used such a bad language, I wanted to crush him then and there.


ROHIT GROVER
[protected]

Vodafone — DOCUMENTS BEING MISUSED NO BARRED

On Saturday 26th December I, Rohit Grover, bought a new sim no. [protected] from SHINE COMMUNICATION SECTOR 14 Gurgaon from the guy named PANKAJ. I submitted him copy of my PASSPORT & a photograph and paid Rs 200 for the new sim. During this week I got calls on frequent basis from Vodafone that my documents have not been submitted and whenever I got back in touch with this guy he told me that no need to worry it’s just that they (Vodafone store guy) took documents on Monday. Do not worry my no won’t be barred. Finally on Saturday 2nd January outgoing from my no got barred. I called this guy Pankaj and he told me every time he has sent he documents, though he did not show me the receipt that he has sent the documents. All i could do was believe or not believe his word of mouth. Later on I called customer care which had no idea of how to deal with this issue. Every guy i talked on customer care except on told me he/ she would transfer the call to senior executive that was cut later on without any response. Only Anamika was better though she admitted that she did not have much information on this and she would transfer the call to senior and she came back and told me senior was busy and asked me to call after sometime. Else there was one guy who was very rude. They told me to go to Vodafone store and write a complaint there.
I went to VODAFONE CENTRE nearby NEHRU PLACE where I had another harrowing experience. I had to wait there for 50 mins. I saw two old guys above 60 waiting for an hour and crowd was getting larger and losing patience. For just a 5 min thing I had to wait for 50 mins and am sure I am not the only one. Now what they told me that they cannot help me and I have to send a mail to Vodafone care something something.
In a nutshell my problems are:
1. Why is my no barred? If document has not been submitted by dealer whose fault is it?
2. Vodafone dealers do not know how to behave with a customer. Who tackles to this issue? This guy pankaj told me Ja kuchh karle main nahi bhej raha tere documents, nahi kar raha tera sim chalo, ab FIR ke baad hi karonga ja karle kuchh bhi.
3. These dealers they never give customers any proof that sims have been bought from this place. When you would call him up he would say I did not buy. How do I prove it? It happens at every dealer. (CUSOMTER CARE GUY told me that the proof can be arranged form Vodafone as there is some stamped paper that he submits when he issues a new no to Vodafone). I hope you will get the information from there. Am sure there is soem guy from Vodafone store helping him in these issues. ( as he started my no on sat 26th only in 15 mins when I submitted his documents)
4. Is this the responsibility of a customer to travel places, dealer, customer care then stores and then back to this? What is Vodafone providing his customers – a harrowing tour package or a sim with loads of worries?
5. What is this customer care and service all about? People out there do not have proper information, senior executives do not talk and some guys they keep you waiting n then hang up?
6. WHO HAS MY DOCUMENTS NOW? Is Vodafone back to what is in trouble for? Misusing it’s customers documents? Who takes the responsibility of that?
7. Regarding you saying go to a Vodafone store and buy the sim, everyone knows that they are also not very honest guys. They have been involved in past in such misplacement of documents thing. One store sells sim for 300 while standard price is 100. How can one trust any authorised Vodafone store when
a. They make you wait for hours
b. When they are involved in such scams
c. When they sell sims at higher prices.
8. Is the customer god for you. Honestly after going through all this I personally think that customer is nothing for you.
9. One more thing I had such problems 3-4 years even with my mother’s no . We submitted documents almost every fifth day to Vodafone store kamla park Gurgaon and every next day we got the call our documents have not been submitted.
10. Can a big giant likes yours not handle its dealers well? Is your distribution system seriously at risk? Are your customers in danger of losing their submitted documents to any rogue? Is Vodafone going to ever wake up?
SO TRUSTING VODAFONE< VODAFONE CUSTOMER CARE & specially VODAFONE STORES & MINI STORES is no where in the picture.
As of now what I’m going to do is file an FIR against this guy so that my documents are not misused in any way and the way he behaved. He used such a bad language, I wanted to crush him then and there.


ROHIT GROVER
[protected]

Hi Rohit,

We believe that you have been contacted by our Customer care team and hope that your concern regarding documentation has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — call barring in spite of bill payment

Dear sir,
This is to inform you that my vodafone connection [protected] repeatedly gets barred even though i am regular in depositing my payments. This has happened three times already.The last time that i had deposited my was on the 1st of January. I had deposited 1000/- rupees and had recieved the reciept number 90480. Due to continuous barring of my calls i am facing bad consequences, and am facing major losses in work.
Kindly look into the matter and help me out.
Thanking you,
Yours faithful,
Reena Mehrotra.

sir,

I submitted the documents to the dealer one week before but till now my sim([protected]) was not activated. i dint get why it was not activated and what the problem of activation .please activate my sim as early as possible.

This exact situation is happening to me right now. Vodafone dealer took all my documents including passport, visa, and my lease agreement in Pune. It took over a week for my SIM to be able to make calls. I had to visit the store 4 times just to make this happen. Now today after 4 days of my phone working suddenly my calls are barred again for 'non receipt of documents'. This is ridiculous. I have already submitted all the documents and my phone was working, WHY then is it now barred again?? Every time I visit the Vodafone store I have to wait over an hour while the one inept employee sits on his and is texting and talking to friends. Meanwhile there are 20+ people trying to get service in the store. This is pathetic. Vodafone needs to fix this if they plan to compete in India. UNACCEPTABLE.

Hi Reena,

We believe that you have been contacted by our Customer care team and hope that your concern regarding credit limit has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

hello sir,
I bought a new vodafone mobile connection ([protected]) two months back.I was out of station so i could not pay the bill before my due date(26/04/2010), so my outgoing was barred.I got a call from vodafone customer care and they asked me if they can send a vodafone care excutive to collect money, i told them that it was nice if they could do that because i was out of station.The person who came to collect money took the money(28/04/2010) and on account of a different number ([protected]-receipt no. so still my outgoing was barred.I called the customer care they told me to go to a near vodafone store to get the bill payment rectified and my outgoing will be back to normal in 15 mins.I went to vodafone store in sector 35,Chandigarh,the person incharge he told me that it he had rectified it and my ougoing will be back to normal in 24 hours, but my outgoing was still barred.After two days,today again i called the customer care, they told me that no rectification was done and again i should visit near by vodafone store.I again leaving my important work went to the vodafone store,there the same person incharge told that today in 2-3 hours my outgoing will be fine.Again after 8 hours i called the customer care they told me that again my bill has not been rectified.I seriously dont know what to do.I have wasted my important time and i have not been able to call anywhere,and still my outgoing is barred.

Girish Sharma
Relationship number = 1.20189556

I have bought a Prepaid SIM of Vodaphone with no [protected]. Starting 3-4 days is works fine. Then my outgoing service is barred & Even I have submitted all the required documents on the same day of purchase to the shopkeeper S.S . Enterprise,Residency Road, Apposite Bishop Secondary School, Residency Road, Bangalore.

Again shopkeeper asked document & again i have submitted. But still problem is there.
What to do?

HI IM NEW IN THIS SITE SO IWANT TO KNOW MORE THINGS ABOUT THIS vodafone service I HOPE YOU CAN UNDERSTAND ME AND HELP ME TO UNDERSTAND THIS ISSUE PLEASE REPLY ME AS SOON AS POSSIBLE

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My name is Sneh lata, staying in hegdenagar(as of now), mobile no. is [protected],my outgoing has been barred,
because of non-submission of documents.

I dont understand how u can activate the no. without the documents,is it my responsibility to see whether Retailer (Kamakshi Enterprises) has submitted the documents to vodafone office or not.

Is this what you call service?

I am already having a Post-paid connection on my name; the no. is [protected]

Can't you use the same documents for verification?

You dont even inform the customer that your outgoing may be barred.

I dont have the time to go to Vodafone office or send a courier, please send your representative at the following address:
Manipal Universal Lerning Pvt. Ltd.
Survey no. 36, Chokanahalli,Besides Diana College,Jakkur Post,Bangalore-560064,Karnataka between 12noon-1pm.


Please call after 6:15pm

I hope my query would be resolved at the earliest.

Vodafone — Outgoing Barred in spite of payment 12 days before

I am using the Vodafone Network Services.My phone no is [protected]. I paid the billed amount before the due date which was 22nd August. I paid Rs. 1200 on 18th August by making online payment through Vodafone site. The billing details are being shown under the "Payment History". But the customer is repeatedly calling me for non payment of bill. When told that I have already made the payment, they asked me the transaction ID which I told to 2-3 customer care agents of Vodafone. But still nothing proceeded and my outgoing has been barred since 28th Aug and not started inspite of telling customer again and again the transaction ID which they always asked for. Vodafone have the world's most pathetic online services. When they can't manage it why is it running. The customer care personnels dont help you out they only have 2 things to say "Sorry Mam" and "We are not allowed this Mam". When I asked them that I want to talk to senior personnel, they put the line on hold and I kept waiting for 15 mins.