[Resolved] Vodafone — vodafone cheated | |||
Cheated by giving false information. sir, I m loyal customer of vodafone ([protected]) from the past 3 years. sir recently my call rates have been increased to 0.50(v-v) and 0.60(v-o). when i called customer care on 14 th feb 2013, i was told that my call rates can not be reduced by any other means. and then they forced me to switch to post paid by offering two plans 199 and 225 plan. The customer care person with whom i spoke to on 14th feb at 06:04 pm gave wrong information about my own number and again forced me to go for postpaid. Thee customer care executive with whom i spoke at the above mentioned date and time told- 1. My call rates can never be reduced, as government ordered them not to reduce call rates.(false). 2. My messages have and daily rental of 1.50 rs(flase, i enjoy 100 messages without any rental.) 3. My messages cannot be made free according to govt regulations(false, govt have regulated messages to a limit of 100, thats it) 4. I can compare any other network for call rate and message pack, and vodafone is liable and cheap.(false, all other network are giving call rates at a cheaper price and messages without rental, docomo,idea and airtel). on the same day a person from vodafone bijapur came to my place and collected my documents, 500 deposit and gave a blank sim card. and told me to wait for 24 hrs to get converted to postpaid. now its been 3 days and i am still waiting for their response. now i am feeling cheated by vodafone, as they have given me false information about my own number which is against vodafone’s ethics and also which is illegal, and mislead me to opt for post paid. I request you to kindly look into this matter. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Sir,
Found your service is very expensive, however I want to discontinue this service with effect from 8th March 2009, Please send your uptodate outstanding bill and close my account adjusting security deposite please. Mobile no.[protected].
RAM GHOSH, Bhiwadi.
Found your service is very expensive, however I want to discontinue this service with effect from 8th March 2009, Please send your uptodate outstanding bill and close my account adjusting security deposite please. Mobile no.[protected].
RAM GHOSH, Bhiwadi.
vodafone care — metal harassment
i wanna change my number [protected] from postpid to prepaid, for this i went to vodafone store ( Sec -18, noida (uttar pradesh)) on 18th nov'09 with the token number 145. after the waiting of 2 hrs i got my turn, i met SANGEETA (vodafone care executive) there. i showed her my passport, hdfc bank checkbook with address(which is my present billing address), 1 photo and soft copy of my past bills. she said that she cant change from postpaid to prepaid as my nxt bill has not been generated till yet BUT she said come after generation of nxt bill with THESE DOCUMENTS which i bring with me, she will change that time.now on 22nd nov'09 i went again to same vodafone store with the same problem as now my bill has been generated. on this day my token number was 90. i waited again for an hr or more then i met KHOOSBO ( Vodafone care executive) there. i showed again all those documents to her, but in this turn she said that hdfc bank checkbook is not valid now. she said come again with new token number n after waiting ur turn we will solve ur problem.
i am really now frustrated with both the vodafone care executives as they both are not cleared about documents. i have wasted much time for it and traveled a lot. now i dont wana go again to vodafone care and dont want to waste my time in these type of craps...... please do something with these vodafone care executives those are just suffering the customers.
thanks.
hi i m avijeet kumar using ur service from one nd half year...ph no [protected] delhi. india...pls contact ur customer care nd see my prob...it related to refund o my rs 299 which i pay more tn wat i requires wen i was using postpaid service ...its more tn 6month nd still i dont get my money back...
i want to change my number [protected] from postpid to prepaid, for this i went to Vodafone Store, Inderapuram on (Uttar Pradesh)) on 8th Nov'09, 07:10 PM with the token number 133. As i got my turn, i met Vodafone care executive there, i told him that i am going to shift to Lucknow so i dont need this no. as a postpaid but have to retain this no. as a prepaid connection. So he took my driving licence copy, one photo & a postpaid SIM & told me to complete whole payment of connection till date which i submitted at a time (Transaction id: HSIP-1-[protected]). He provided me a new SIM (sim no.- [protected]H3) & told me to wait 48 hrs. & yours service being activated as a prepaid. Yet i m not getting any service from vodafone till date. And there customere care executives (Sarman Khan & Brijesh From Okhla Branch) talked like an person & in ill mannered way & suggested me whenever u will come to delhi, then your service being activataed & so i m going to plan to consumer court regarding such type of harassment Because they suggested me to go consumer court & can do complaints against them. I totally frustated from this service & think never used vodafone service in future. Regarding this matter Vodafone complaint officer can call me on 0-[protected]
vodafone care — wrong plan given and cheated
hi,i want 2 register a complaint that a girl came 2 me from vodafone n offfered me a plan which stated tat i won't get bill more than Rs234 n my outgoing calls wil stopped after i reach the amount of Rs234. n wil have 500msg per month free but i got the bill of Rs.1152 and had no sms free n this bill was of the call and msg i never did. infact after the date of 9 june my call n msg i.e outgoing as well as incoming were stoppped then how come the bill of those dates came. when the people from vodafone called we told them this but yet nthng done plus we came to noe that while changing the number from prepaid to postpaid the charge i.eRs.700 has also been not deposited in your office .
i kindly request you to locate this girl who has done this stuff i wil pay the amount Rs500 as per the stuff but find the girl whose name is narmada.
i kindly request you
thank you
regards,
kumud gawde,
borivali
Just make an MNP.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27111
Pending
0
Resolved
9561
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
vodafone care — harasment for plan change and not restaring the mobile number
My ph.no. is [protected].I had earlier decided to disconnect my connection as it seemed costly to me, then the sales representative committed to me if my usage increased to 1200 to 1400 or rs.700 for continuous 3 months they will reduce my rent to rs. 50 per month.When i went to the store they told they cant fullfill the commitment made earlier.I had been there 4 to 5 times but then they didn't listen to me.Then i told them to disconnect my 2 vodafone numbers 1st [protected] 2nd [protected].They disagreed to disconnect my connection.then they finnaly agreed to the commitment of monthly rent of rs.50 per month.But now they have disconnected my number [protected] now i want my number [protected] to be re-activated as this seems suitable for me now.Now i want to use this number and now they are not re-activating the number.I am just fed up of this vodafone company.they seem to have the worst service.i want to restart my number and take strict action against all this harasment.They have wasted lot of my time and harased me alot.