[Resolved]  Voltas Vertis AC — poor service

YOUR SERVICES ARE VERY VERY POOR.If i have to give marks to your services than i will be giving you the least marks you can think.It was the biggest mistake that i purchased your AC.Know can you tell me the way to get ride of this AC even at some lose.
Thanking you

I purchased two Voltas Vertis ACs on 26th April 2008 one split and one window . eversince i am faing problem in my window AC for not cooling properly their servicemen (who dont even look like technicians let alone enginners )come n go without doing any damn thing .They were always in hurry, they didn't even bother to check it properly, On 05.07.2009 suddenly my AC stopped cooling, I made a complaint and the very same day I receive SMS on my mobile phone stating "Thanks for registering call with VOLTAS. Your call no is 09JL050625. Your customer id is C0026030.You will be attended to shortly and till that nobody has turned up.

I don't see at VOLTAS website any consumer greivences link which is very surprising. If anybody knows about it pl let me know. their customer care does not pick up phones or otherwise suggest how to handle the situation.

Regards

I have bought voltas .75 ton split a.c in April 2007 .. It is not giving cooling, ( compressor problem) thereby you are kindly requested to take action or send your enginner as early as possible Two free services are given but i was given only one poor service..

Thanking you.
Vinay Chawla
mobile: )[protected]
email: [protected]@g.mail.com

i have purchased one window ac on 02/05/09 but from the date of purchased
ac remote is not working till date.i have complaint in custumer care but one of the excutive
came but he have not done anything. he have taken pcb from ac n made direct in ac.
but after making direct in ac, some smell is coming from ac so m not using ac .
i dont want voltas ac . soo i want to return this ac becoze the service is soo poor
that i cant explain.


VIKASH KUMAR
74D 3RD FLOOR, MADHUBAN ENCLAVE
MADIPUR NEW DELHI
MOB-[protected]
COMPLAIN NO-09JL041747

KNITSTRONG TECHNOUTILITY SOLUTIONS is a organisation engaged in the field of Maintenance, Updation / Installation of Window, Split AC, Ductable, Packaged units of HVAC on turn key basis. We have a good team of skilled professionals. We also have good rapport liaison for direct sales with OEMs e.g. BLUESTAR, CARRIER, VOLTAS LG. Request to direct your queries. We wish to have long term association and assure to deliver better on Time, First time every time. Contact Mob [protected], AJAY NAMDEV, GHAZIABAD

Sir,
I fully agree with the comments. I'd purchased Vertis Gold(1.5t) from NEELU ELECTRONICS, BALLIA(UP) on 05 May 2009. Almost after 15 days the gas leaked owing to installation faults. After repeated requests the gas was though charged but the AC refuses to cool the way an AC should. The supplier was approached
who requested the service engineers of Voltas in Ghazipur(UP) to attend to the fault. They came and got the job card signed by me sometime in the last week of June 2009 & left duly promising that the defect would be rectified in two days after due approval by authorities is carried out. On 13 Jul your company engineers were contacted on mobile([protected]) as to why they didn't turn-up for the needful. It was really shocking as well surprising to hear your staff saying that they are not responsible for the repairs. The matter was reported to the suppliers also but to no avail. Till date the AC continues to be a matter of grave repentence. May I request you to kindly initiate immediate corrective action in commensuration with the reputation & credibility of your organisation. With warm regards,
Maj AK Chaturvedi

During the period w.e.f.15.06.2009 to till date, my window a/c vertise, 1.5 tone has not been repaired by the authorised service provider of Voltas Ltd., North zone Delhi at my residence Mayur Vihar, Phase-I Extenstion. I also contacted Sh.Prashant Rastogi, Area Manager, Voltas Ltd., but it seems to me that I am making useless effort in this regard. I would like to advise Voltas Ltd. to stop manufacturing any kind of airconditioner for the public. Lock your company, make free tensioned people who have already purchased such kind of air conditioner, because they have already become victims by investing huge amount in purchasing such third-class air-conditioner. I would also like to advise other people not to purchase any type airconditioners from Voltas Ltd.

I purchased Voltas vertis window airconditioner from Neha Electronics Mayur Vihar, Phase-I Extension, Delhi on 23.04.2005. As on date air-conditioner is not working properly, vide complaint no.09JU150056 dated 15.06.2009, Voltas Ltd. sent a mechanic from M/s.Shubham Service, A-2/66, New Kondli, Delhi for investigation and he advised gas filling at the cost of Fs.2500/- on 17.06.2009. Within a week, same problem occurred. I again lodged complaint on dated 23.06.2009, I am very surprised to note that nobody from Service Centre attended the call. As we are office-goers and could not be able to follow up. Again on dated I registered a complaint No.09JL232121 on 23.07.2009 at Voltas Call centre and regularly made a telephonic contact, but nobody heed to my complaints. On dated 30.07.2009, I had discussion on telephone with Sh.Prashant Rastogi, Area Manager, Voltas Ltd. but till date nobody attended the call. Very surprised to note that Voltas Ltd. is still working. In my opinion, this company should immediately be locked so that other people who are willing to purchase Voltas Vertis or any other A/c from Voltas Ltd. should immediately change their decision and take another company's a/c. Very very poor service

Dear Team,

II am really sorry to write such a mail to you but i am very disappointed
with your services. Only 3 months before i have taken a 5 star - rating
Voltas AC from GOPI AGENCY - G. T Road Panipat. and last 1 month my AC
remote is out of order. I have visited GOPI agency amny a times but they
are doing nothing. This is really ridicule's that this is such a big
company and services are almost nil. I have also raise a complaint over the
no.[protected] but all was worthless. So, now this is a kind request to
you that before i make a issue of this resolve the matter at the earliest.

I purchased Voltas AC four years ago and running fine. I want to purchase only Remote for which i am not getting any information from Voltas Coustomer Care. According to Customer care executive will visit and see the AC for this they will charges Rs.300.00. My question is if i get the address from where i can purchase this no body in Coustomer care is telling.

I puchased Voltas Vertis 1.5 in April, 2009. On July, 27, 2009, the compressor of AC stopped functioning. Today is 7th August, 2009, nothing has been done from Voltas. I have a very bad expereince and Voltas and the poor manufctuing defects of AC also bad experience of Voltas Service Centres. I think I have gambled my savings of Rs.22, 000/ over Voltas. Alas !

I think TATA should auction Voltas immdiately

Respected sir,
I was purchase a Volts window A.C. 1.5 ton from your authorised dealer
REFRICO, 118, cantt.road, (near odean cinema) Lucknow. vide cash memo no.35972
Date 8/5/2007.for Rs.16500=00. At the time of begining this A.C.
creat problem in cooling . Many time, I had lodge complait in your call
center/shop etc, but your staff come and than say nothing is worries
and everything is o.k.
Last year the same cooling problem creat in this A.C.
and when complaint lodge in your office your staff tell me that due to
expiry of guarantee period complaint not attend.But after some Voltas
senior officer intervene in this matter than complaint attend by your field
staff in the month of Sept.2008.whichever is very late.
Now in this year the same problem creat and I lodge
acomplaint in your call center Complaint no.09 ju 130476 dt.13/6/2009
.On 15 june 2009 call attended by your VOLTAS staff and give service
report no.3497 dt 15/6/09 compressure fault and charge Rs.200=00 only
for visiting charge.
At the same time REFRICO shop field staff come and that A.
C. unit cart
to workshop for change compressure.
On dated 17/6/2009 REFRICO call me that
your A.C. is ready and please pay Rs.1950=00 only as under----
1. Compressure (Free of cost)
2. Gas filling Rs.1500=00
3.Labour charge Rs. 450=00
TOTAL Rs.1950=00
I pay RS.1950=00 only vide c.m.no 242 dt.17/6/2009 .
After than A.C. install in my house on 18/6/2009. BUT A.C. not
cooling & functioning smoothly and working just like a fan.Several
time calling toREFRICO but niether they attend phone nor attend they
attend complaint.
I am also complaint in your center complaint no. 09ju 210434
So regarding this problem I request your
VOLTAS company that this A.C. has manufacturing defect and creat
problem in every season and I face lot of problem and worries.
After one month from 30/7/09 A.C. create problems and i lodge acomplaint in
refrico on 31/7/09 and attand on 1/8/2009 and A.C.again back to workshop and they donot give any responce to me till 8/7/2009.VERY VERY POOR SERVICE GIVEN BY VOLTAS. And also surprise that not asingle VOLTAS Official given telephonic responce ant attand call on their mobile...and if attand they say please wait... and after some time phone automatically cut.
"REMEMBER A.C. UNIT NOT WORKING TILL LAST 30/7/2009'TO 8/8/2009"
So please change my whole A.C. unit or refund my purchase amount
Rs. 16500=00.only and Rs.1950=00 which is paid by me for service etc. on
17/6/2009 to REFRICO.


Thanking you.
UPMA PATHAK
W/O SUBHASH KR. PATHAK
330/28/1, PHOOL WALI GALI,
CHOWK, LUCKNOW
TEL. NO.[protected]
MOBILE NO.- [protected]

I purchased 1.5 Voltas Vertis 65 days back and its compressor has stopped functioning. I complained 15 days back but nothing has been done.

Is it TATA product? Is it their Sale Service ?

Our company has purchased few ACs. At one of our office where i sit. (dont know the condition of other ACs) at the time of installation of AC, the AC was not cooling.i lodged a complaint at customer support and got the gas filled in AC compressor on 20/05/2009. AC started working but the service guy detected some fault in the remote so he took the remote with him. I followed up this at customer support and M/s Prakash Refrigeration & Electrical. But nothing was done. Lastly i lodged a complaint again (Comp. No. 09JU241672). And reminded this at customer support so many times. But nothing was done. I did not get the remote yet. Moreover, i lodged a complaint about non functioning of AC on 4th august '09 (Complaint no. 09AU040383). Your service person came on 06/08/09 and told there is no gas in the AC. They told that they will come tomorrow and will rectify the problem. But till today nothing was done even though i reminded it at customer support n numbers of time. And their servive vendor M/s Prakash Refrigeration & Electrical people behave in such a rude manner that i cant explain.

I dont know how they people are running the business. Why they people are spoiling the name of TATA group. It has been around 2 and 1/2 months and still they have not return the remote.

I bought AC-Split-Vertis in Delhi on 11th of July, installed on 15th, from a very renowned dealer but to my agony :
The product came out to be of poor quality as the cooling effect is not upto mark
Further the Installation was so poorly done by the inexperienced that the company people have come 4 times since 15th but the result is not only the same poor cooling but they have also broken the swing blades and the gas for the cooling has also got leaked by these inexperienced engineers.
I have spent 32000/- on this machine but I feel being cheated by the big brand.I have thought of taking the company to the court and show it to the world that how Big Brands ignore the customer values.

This is in continuation to my mail just 17hours back.The service agent appointed by VOLTAS in East Delhi had sent two engineers to look into the issue of non working of cooling and the wrong installation of Inside unit.As I am away to Mumbai these people came and told my OLD Father that may be the Gas is not full in the compressor so they filled in the gas.That shows that from the begining only the Unit was defective. due to lack of proper installation.The swing blades have broken by the the engineers who had visited two days back.However, It started giving the cooling effect to some extent.The moment these people left after half an hour their was again the leakage of water from the inside unit started.And now in the evening even that cooling effect has gone. WE HAVE BEEN CHEATED BY THE DEALER AND THE SERVICE AGENT OF "V O L T A S".I want either my money be refunded or the unit be replaced immediately or else face the tune of the court.

I am also a fool to purchase the Voltas Split AC last year May2008 and within two month it was
taken to factory for repairs and while installation itself the mechanic commented the sub stanard tubes
made of aluminium and some piece of copper and called for a life long head ache. Now every
month it stops give cooling and making our head hot and the mechanic collecting money for repairs

The net consumer value is a life long perrnial HEAD ACHE

Even Being a TATA Employee I have forced to say this.

I have purchased a Vertis 2 Ton split Air Conditioner on 24.4.05 from FREEZCO PVT LTD Bhubaneswar.From the day of purchase I am facing problem. Every year I am spending about Rs.1200 for change of different type of relay.This year I spend about Rs.10000 for a dedicated stabliser and getting a direct connection to the ac machine from the main pannel board. Still it is not working. I am thinking of disposing the same and never to buy a TATA product.I purchased the TATA product because I am proud to be an Indian to buy an Indian product.

sir,
humne apna ac apke service station bilaspur (c.g.) me repeir ke liye diya tha. joki wo compreeser fail ho gaya tha.humara ac warrenti priard me tha.maine apna ac date[protected] ko service station me diya tha.jo ki abhi bhi nahi mila hai.
Agar apki ese hi service provite rahegi to humare BILASPUR me apke VOLTAS COMPANY ka product nahi SALE hoga.
hume to esa lagta hai ki humne apke compani ka product le kar bahut bari galti kar di hai.apki company ka aaj se mai aur mare reletion wale nahi lenge...
maine apke all india service maneser ko bhi contect karne ki kosish ki..