Voltas Complaints & Reviews

Dear Sir/ Madam

I purchased 1.5 ton, Vertis Plus Window Aircon . Voltas AC on 24 /5/09 for Rs.18490/- from

Reliance digital Retail Limited,
Shipra Mall, Shop no 1, 2, 3&4
Level III, Ist Floor, Plot -9
Vaibhav Khand, Indirapuram,
Ghaziabad, U.P. 201012 .

I received the delivery of AC at 9:00 p.m on the same day.

Next day when I opened the box for the installation, I found the Remote missing.
I called up Reliance as well as voltas to ask what is to be done, both replied that, I can get the AC installed and company will send the remote

After lodging a complaint with voltas, a new remote (different from the one shown in the manual)was issued. but it did not match with Ac and hence, not worked.

The technician took back the remote to get it replaced within 2 days.

Mr. Pankaj, at voltas, who is dealing with the issue is not giving any crude solution to the problem and even not giving response at phone.
Now its been more than 15 days of purchase and I have not received the working remote that could match with the Ac.

More over a weird sound is coming from the AC. when I complained about it no action has been taken by the voltas.

Kindly guide me, as to what should be done in a case where after dealing with a brand name like voltas which assure you to provide service for 5 years of purchase, is not providing (a missing part of the Ac) service within 15 days of purchase.

Hoping to get some concrete action from your side at the earliest

Shalini Singh
443 A, Shipra Suncity,
Indirapuram, Ghaziabad
U.P. 201010

Phone: [protected],[protected].

I had purchased voltas AC 1.5 from Raj Electronics, Rampuri, Surya Nagar, Ghaziabad, U.P. on 09.5.09 Ac is not working I complaint to shopkeeper but no response from them . Voltas is reputed company and they should provide prompt service otherwise noboby will purchae the Voltas product.Please look into the matter and do some needful.

Manisha Moharir

4019, Sector 4-C, Vasundhara, Ghaziabad. U.P.
Te.[protected], Mobile [protected]

I had bought above mentioned Window 1.5 ton AC a few days back. First of all, the fan was not working. My complaint on 25.5.2009 was attended on 26.5.09. The so-called technician fixed-up the problem and on the challan form(copy of which is with me) wrote that the grill is also broken and needs change and went with the promise that it shall be changed in a day or two. On 28.5.09 the fan started making noise again which was fixed 2 days after repeated complaints to the customer care and phone to the franchise Ginny Aircon. Although, the AC is now functioning, my grill has not been changed as promised thought it has been more than 10 days. Repeated requests for change in the grill comes up with the answer that the grill is not available. I want to ask Voltas that how come they are fixed in new machines? Is that not ridiculous? A company which boasts of TATA as brand name, if it offers such poor service, God forbid about other companies. If the mandarins of Voltas company are seeing this, please pull up your socks. I am going to suggest to my relatives 'NOT TO BUY VOLTAS AC FOR GOD'S SAKE.

i have purchase the volatas vertis gold ac (1.5 ton) from ambika enterprises-sco+42, sector -11, panchkula(hr) on 18-5-09, after instalation ac is not working yet i lodge the cmplaint in ambika enprises & voltas custmer care no[protected] & shop no [protected] mr avtar, evry time the people give me date said our engineer is coming, two time there engineer come first there is no gas in ac gas will be reffil & he fill the gas, nex few hours ac is not working i again complaint other engineer said it compressor has dammged, tilldate my ac is not working these people doing only time pass, voltas cutomer care has no proofession attitude & shopkeeper behave is very bad, i dont now how solve this proble please help & guide.

thanks hemendra sharma-[protected]

we have bought a 1.00 T split ac 1 month ago. water is leaking inside and we couldn't use it at all in the peak of summer. we have been calling the people who installed it who are company people for the past 2 weeks...no body attends it till now. i want to file a case against them as i couldn't use it in the summer when i need it most and why i actually bought this product. help us.

i made a complaint against water cooler of voltas india ltd.
as on dated..[protected] and did'nt receive the technician
till 06-06-09
and from begin this water cooler does'nt work
my complaint no. is 09MY220692
please response me as soon as possible..

I have purchased Voltas AC three years back from dealer at Jalandhar dealer SS Solar Appliances. First free service was done after one month from date of complaint. For second service no one turned up.Now again I requested Voltas service center for service on 1st May but till 12 may there is no action on it. My contact no. is [protected]

Referance to my Service Request ( No. 09my27 ), VOLTAS service staff attended the complaint on 28th May, 2009 and removed the compressor of my Air Conditioner for replacement under warranty with the committment to reinstall within one working day. But the same is not done so far even after telephonic reminders to them. . For referance SCAN copy of the Service Report Number :- 9663 of 28th May, 2009 is enclosed herewith as attachment.

I have brought 2Ton split AC for our office are 250 sq.ft. We have made several complaints to voltas but of no use everyone comes and says you will not get a cooling effect more than this. The main reason according to their service technician is area whereas at the time to buying AC I have been told that this will be good for 300 sq.ft. Is it possible that some senior technical person should visit and try to resolve the problem faced by us.

I recently purchased a Voltas Vertis Elite 1.5 Ton Window AC from Shri Maruti Aircorn referred from voltas company in Chennai. After installation the AC is consuming more than the maximum current upto 11.5 amps . I called the Voltas service guys but they failed to diagnose the cause of the problem. I have called many times in the Service Enquiry section but still they didnt rectify the problem.

We have purchased an AC from Ace Technomark, NOIDA. They promised us to deliver the AC within one day, but it reached us only next day and that also without any electrician. We kept on requesting them to send an electrician who can at least do the required fittings but no one turned up, then we have called our own electrcian, who has done the initial fittings but as soon as AC was started it starts giving sound, later on it was found that there was some unused metal inside the body of AC, which means that this AC was never tested neither by Voltas nor by Ace technomark. This is highly unacceptable and Ace technomark company should really be ashamed of their service. Request you all please NEVER purchase anything from Ace technomark NOIDA.

Damage the A.C PCB by the service provider.

I am having a voltas window ac and i talk to customer care regarding cooling of ac and after that engineers from kooltech visit and said that gas in the ac is empty and for that we require to take the ac and give back on the next day after filling the gas, on next day when they return ac i found that the PCB for the ac got damage and i talk to them and they tell me that they will replace that PCB, again after some i talk to customer care and technician visit again and no action is taken for that, now again after some time i talk on customer care for that but again they give me the new complient no and no action is taken by then till date. they give me the service bill on which no amount of money is mention.

complient no which i logged :
09MR270197
09AP271062
09MY290416

My customer id is C0940160. We had purchased split ac form your company on 17.05.2009 and it was installed on 18.05.2009. We had rigesterd our complaint for demo on the date 18.05.2009 and the registration number is 09MY183102 but we were not given any demo how to use the ac & now this ac is not working properly. I had called many times for the demo and to repair but nobody response properly & they talk with abuse language. I am fed up of your service and now i am writing this mail to you.
so please do take some serious action in this case.
Please revert as soon as possible.

Regrds
Pramod Kumar Mehra
[protected]
VPO Kangan Heri
Near BSF Camp Chhawla(Najafgarh)
Newdelhi 110071

We purchased a water cooler from HOUSE OF ELECTRICALS H-3 KIRTI NAGAR, NEW DELHI 110015
which was giving continous problem since the 1st day, we refill the gas twice finally we
purchased a new compressor on 1/05/2009 which also stop working on 11/05/2009 since than we are trying to contact customer we called 1000 times no action has been taken not only this
we spoke to Area Manager MR K.L VERMA AND THEN TO SERVICE MANAGER MR DUTTA
still now no action has been taken we have been trying to contact since 11/05 now its end of month, now
we dont know what to do kindly suggest .

Thnks & Rgds
Jasminder Preet singh (Admin)
Maharani of India
C-154, Mayapuri Industrial area phase -II
New Delhi 110064
ph#[protected]
[protected]

Ac not cooling properly and in warranty period. Complaint to customer care vide Complaint No.09AP080814 dt 08.04.09 and 09AP241339 dt 24.04.09 representative visit but prblem not solved. Now we are making calls to customer care daily but not responding. email on 01.05.09 but no reply.

N.k.Mulani
Tel no. [protected]

Dear Sir.

rei agro ltd.
6-ten super market,
shop no. 16, 17, 18.
mangaldeep complex.
high tension road,
opp.chaknakya vidhlaya.
samta
baroda (gujarat)

deep freeze 200 liter.

not machine cooling,

complain no. 0 9 M Y 0 9 3 8 6 2

complain date. 09/05/2009.

not complain solution.

6-ten contance person. [protected], [protected]. [protected].
sohel shaikh.

store contace person.[protected].
habib pathan.

this is manoj from bangalore i have purchesed an tata volts as 2.00 ton split .the problem is when the temperature is set above 23 the stale bad smell is been flowing in and it is unbareable to sit in the office and i have complainted many times to the customer care but there is no use only they well come clean the ac and go no body is able to rectify it. i am 100 % no satisfied about voltas product . so i want a solution for this problem

Sir,

I have purchased a Voltas 3 Star AC from one its dealer in the Mohan Singh Market, R.K. Puram, New Delhi. Right from the very first day it is no functioning properly and no one is paying any heed to my request. I am working as Under Secretary, Department of Administrative Reforms & Public Grievances, Government of India and aresident of 283, Type.IV, Sector 4, R.K. Puram, New Delhi. My work mainly dwelves on the lack of proper Governance issues which has plagued this country. I am suprised to see such a lackadasical attitude of a Tata Company. If some thing is not done immediately, then without bothering about the consequences, I propose to send an advisory from my side to all the Government of India offices and State Government offices to not to patrionize any Voltas product in the future dealings.

I purchased Voltas Windows AC on 19.04.2009 from M/s KBM Electronics, Laxmi Nagar. As a part of scheme, I was offered Scratch Card in which I won Nikkon 8 Mpixel Camera. As per clearly written terms and conditions on the scratch Card, I submitted that original scratch card along with relevant required documents to M/s Spectramind, Noida, which were duly accepted by them. They informed that gift will be delivered at my residence within 4 weeks. To my great surprise and shock, instead I received an SMS from M/s Spectramind intimating that my form for gift claim has been rejected with assigning any reasons. On contacting, they informed that the sceme was valid for the Invoice billed between 28.03.2009 and 05.04.2009. I stressed on the point that such important terms has not been written on the scratch card where all minor terms and conditions too are written very clearly. They then took the new plea that one terms says that company may reject any application and may change any term and coditions. Company has forgotten that they are not support to change clearly specified terms and conditions and can not take shelter of this clause.

This is clear deliberately loot and harrasment to the consumers and company is using unethical practice to sell the product. I through this forum, request voltas company to look into the matter and deliver my gift.

I have purchased an one Ton VOLTAS Vertis Plus AC for my office in the month of Feb' 09. But water from the AC is droping inside my office premises. Kindly send your service engineer to the check the AC.
For which act of your's, i will be obelised.

Office Address...

LEAVEN ENTERPRISERS
1ST FLOOR, BESIDE HOTEL GRAND RESIDENCY,
BADAMBADI, Dist- CUTTACK - 8
ORISSA.
Ph No.[protected]
Mobile No - [protected]