Voltas Complaints & Reviews

I have 2 one ton split Acs, and have an AMC with voltas for which i have paid Rs 7000.My authorised service centre is Silica Cooling and Bhushan Electronics...both of which have offered me horrible service...15 days and my complaint is still open ...and voltas doesnt care...why are they charging the customer so much for an annual maintenance contract if they cant give good service.I spoke t the Manager Mr Rajesh ...he made the owner of Silica cooling call me...but still my acs are not working...I HATE VOLTAS service.wiill never tell anyone to buy it...

This referes to my earlier complaint on the subject mentioned above. The 1 Ton Voltas window AC, Model-Vertis plus was purchased on 31/7/2008 from M/s Kumra Engg. & Elect. Works, Dwarka vide Bill No.388, Book No. 008. I have to make Six complaints since its purchase. On 5/5/2009 Mr. Ramjanam, the Voltas technician checked the AC and found the PCB ( not MCB as mentioned my earlier complaint) defecti ve and taken by him to workshop. Since then I have called Voltas service centre/ Call center several time. Also contacted Mr. K.L. Verma ( [protected]) for the solution. Nothing has been done so far. We r suffering in this summer instead of comfort from Voltas.

Kindly help to solve the problem and compensate resonably.

A.K. Singh

Sir,
I am been using voltas air conditioners since 2004 and am very satisfied with the product. The product has outstanding quality and reliability. I have been referring voltas a.c to my friends and relatives since then.
Last year also I bought a 2 ton window a.c, serial no.[protected], from Baidyanath Electric Stores, Shyam Ganj Road, Deoghar[protected], [protected]) on 20/06/2008.
The a.c was working fine since last month when it stopped cooling. I booked a complain in the company’s toll free dept. on 13/05/2009, complain no. 09MY132812. A technician Mr. Rajeev from deoghar service centre ([protected]) came on 14/05/2009 and visited my place. He checked the air conditioner for about 3 to 4 hours and informed me that fuse & relay are defective and he took away these parts and told that he will replace the defective parts within 2 to 3 days. But after several reminders and hundreds of phone calls, he didn’t came back to rectify the a.c till 12th of June. He came on 13th of june, but even after working for 3 to 4 hours, he could not rectify the a.c.
I am really fed up with the quality of service which the local service centre is giving to me on behalf of such a reputed company. We are suffering a lot as the a.c is not working since more than 1 months. I am sending you’re the copy of the scanned service report of the technician who visited my place. My warranty will expire on 20th of june 2009.
Please take some serious steps so that our faith on the company remains intact.

Yours Sincerely


Piyush Jaiswal
Ganeshas Infotech
Dukhi Sah Road,
Jhousagarhi,
B. Deoghar, Jharkhand – 814112
06432 – 236270
Mobile[protected]

I purchased above product, from Snehanjali, Malad on 27th March 2009, which was installed on 03/04/2009. Within a period of two months, it started giving problem. The AC gets off suddenly after working for 5 to 15 mins. then suddenly get starts after 5 to 15 mins. some times dont start at all for a long time, neither remote commands are accepted nor manual operations are accepted.

Lodged a complaint on 25/05/2009 with dealer which was attended on 30/05/2009 i.e. after 5-6 days. for 3-4 days after that it was working, n again same problem started, so lodged a complaint on 07/06/2009 which was attended after a week, no body bothered to take notice of complaint, the technician just ask me to wait at home, but didnt turned up. The after constant follow up a technician named vajid attended on 13/06/2009 n inspected the product n told me, that he will have to remove the product n take to factory, since that day being saturday, the work shop is close for two days, promised me to come at 11 am on Monday 15th June 09, but no body turned up, when called to him, he said he is out of town.

Within a period of two months if the product has developed serious fault, means there is a manufacturing defect, n so the company should replace the same with new one to me.

Milind Chaudhari.

remote is not working

To
Voltas
Voltas House
Dr Babasaheb Ambedkar Road
Chinchpokli
Mumbai 400 033
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@voltas.com
Dear Sir
This is with regret I wish to inform you that VOLTAS AC cartoon does not contain all the items:-

It has been repeated for the second time:-

1) I purchased a VOLTAS 0.75 T AC( P 070 WiNDOW) with remote on 8.5.2009 from VIVEKS TAMBARAM, CHENNAI(BILL No. [protected]) which was delivered on 9.5.2009. The most important is when the pack was opened by the Installation person" Mr SARAVAN" he could not find the REMOTE, except only 2 batteries and manual were there, immediately it was informed to VIVEKS TAMBARAM, as on date the status of the remote is not known and it is very difficult to use the AC. I prefer to buy VOLTAS AC for its quality etc., but it is very sad that VOLTAS don’t care to check the parcel before delivery.

2)This is also to inform you that my previous VOLTAS AC was delivered to me without INSTRUCTION MANUAL and as on date it is still pending.
3) Even though I require a Split AC I do not want to buy from Voltas because I fear that next time(3rd) the Cartoon box may not contain the AC and instead some ? may be kept in it…..Off course one can accept/digest that only on 1st April……., being fools day….
Its is very shame on TATA products, because as on date I was preferring TATA products but a reputed company has let me down.

I would like to inform that the AC is being used by old aged persons and without remote it is very difficult. I kindly request you to arrange to deliver the remote by courier immediately and also acknowledge/admit the mistake and try to rectify it by employing sincere personnel’s so that the company’s reputation is not put to SHAME.

Thank you
WITH REGARDS
DAKSHINAMURTHY
cc:1)[protected]@tata.com, 2)Mr Ratan N Tata, Chairman Tata Sons Ltd Bombay House
24 Homi Mody Street, Mumbai 400 001. [protected]@tata.com

I purchased two air conditioner (1.5 TONNE SPLIT AC) in april'07 in the name of Kanta Chhabra from Allied Industires, Daryaganj, Delhi. We got one of the AC installed at my home place and one at my shop in Mukherjee Nagar. The AC fixed at my home is working fine but few days back AC at shop started giving trouble as its cooling got decreased heavily. The serial number of the AC which is not working properly is 4550907/U/07/A/730437. I gave the complaint at VOLTAS CUSTOMER CARE and its complaint number is 09JU110936 dated[protected]. One of the person came to our place to tell us that this is the maximum cooling which we can get out from the AC which is never understandable as I am using this AC for last 2 years. I am owner of five AC's from VOLTAS all of which are working fine except this particular AC. And that person went away without repairing the AC and without service charges. KIndly do the needful and ensure that this AC should work properly as rest of my AC's are working.

In hope of a quick response from the company.

Thanx

Kanta Chhabra
[protected]

This is Nithiyavathi, Admn Officer working for CEO Pvt Ltd, Chennai. A year back, we had purchased 6 ACs from Viveks, Annanagar.

I have registered a complaint to Viveks Service on 29th May with relate to non working of one of our split AC. After continuous call and complaints to Viveks, a technician attended the issue on 5th June and left the place stating that a replacement of a minor part is required and said the problem will be rectified on the same day. However it is 12th June where in which i have not received any feedback from Viveks for correcting the A/c even after my calls to them.

I am totally dissatisfied with the service they provide. Need guidance / support from the higher officials to look into the issue seriously.

Two years ago, i installaed one window AC of 1.5 ton from Voltas.
This ac stopped functionning this month and i lodged the service request on Voltas dealer in kota (chaudary international). The first time i was told that the service technician would attend within 48 hours. No body visited. After waiting for one week, i started following up with the dealer but, everytime i am told that the technician is visiting today. Finaaly, i approached the website of Voltas to fing two email addresses, one of Head, Mumbnai Region, Mr A K joshi and second of Prakash, and sent them email on 25th April, 2008 requesting for intervention, but to my surprise, both the emails bunced back.

We donot expect the poor service support from the TATA group compny, who claim to have INDIA KA AC.
Yes, they truly have INDIA KA AC-----No service Support. The other MNC have very quick service backup and truly respond back within 48 hours.


My strong recommendations... dont get carried away by INDIA KA AC...DONOT BUY VOLTAS AC - or else have a failed AC in peak summer...INSTEAD buy some brand which gives good after sales...GODREJ is one definitely...
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Sir
I recently purchased a Voltas vertis plus window
1.00 T window AC from Satnam Electronics &
Gift Center Jalandhar Pb. vide invoice no 103
dt 22.04.2009. After installation the AC is not
Co0ling properly & in warranty period . I contacted
the Dealer but he ask me to contact the customer
care.I lodge the complaint to customer care vide
complaint no 09AP 260054 dt 26.04.2009.;
09MY 024935 dt 02.05.2009 & 09My203203
dt 20.05.2009 representative did not vistt .Now we are making calls to customer care daily & email on
20.05.20009 but no reply.
I hope you will send the representative .
Yours Turly
Jasbir singh
236 Nijatam nagar
jalandhar pb
[protected] Mob. [protected]

Dear Sir/ Madam

I purchased 1.5 ton, Vertis Plus Window Aircon . Voltas AC on 24 /5/09 for Rs.18490/- from

Reliance digital Retail Limited,
Shipra Mall, Shop no 1, 2, 3&4
Level III, Ist Floor, Plot -9
Vaibhav Khand, Indirapuram,
Ghaziabad, U.P. 201012 .

I received the delivery of AC at 9:00 p.m on the same day.

Next day when I opened the box for the installation, I found the Remote missing.
I called up Reliance as well as voltas to ask what is to be done, both replied that, I can get the AC installed and company will send the remote

After lodging a complaint with voltas, a new remote (different from the one shown in the manual)was issued. but it did not match with Ac and hence, not worked.

The technician took back the remote to get it replaced within 2 days.

Mr. Pankaj, at voltas, who is dealing with the issue is not giving any crude solution to the problem and even not giving response at phone.
Now its been more than 15 days of purchase and I have not received the working remote that could match with the Ac.

More over a weird sound is coming from the AC. when I complained about it no action has been taken by the voltas.

Kindly guide me, as to what should be done in a case where after dealing with a brand name like voltas which assure you to provide service for 5 years of purchase, is not providing (a missing part of the Ac) service within 15 days of purchase.

Hoping to get some concrete action from your side at the earliest

Shalini Singh
443 A, Shipra Suncity,
Indirapuram, Ghaziabad
U.P. 201010

Phone: [protected],[protected].

I had purchased voltas AC 1.5 from Raj Electronics, Rampuri, Surya Nagar, Ghaziabad, U.P. on 09.5.09 Ac is not working I complaint to shopkeeper but no response from them . Voltas is reputed company and they should provide prompt service otherwise noboby will purchae the Voltas product.Please look into the matter and do some needful.

Manisha Moharir

4019, Sector 4-C, Vasundhara, Ghaziabad. U.P.
Te.[protected], Mobile [protected]

I had bought above mentioned Window 1.5 ton AC a few days back. First of all, the fan was not working. My complaint on 25.5.2009 was attended on 26.5.09. The so-called technician fixed-up the problem and on the challan form(copy of which is with me) wrote that the grill is also broken and needs change and went with the promise that it shall be changed in a day or two. On 28.5.09 the fan started making noise again which was fixed 2 days after repeated complaints to the customer care and phone to the franchise Ginny Aircon. Although, the AC is now functioning, my grill has not been changed as promised thought it has been more than 10 days. Repeated requests for change in the grill comes up with the answer that the grill is not available. I want to ask Voltas that how come they are fixed in new machines? Is that not ridiculous? A company which boasts of TATA as brand name, if it offers such poor service, God forbid about other companies. If the mandarins of Voltas company are seeing this, please pull up your socks. I am going to suggest to my relatives 'NOT TO BUY VOLTAS AC FOR GOD'S SAKE.

i have purchase the volatas vertis gold ac (1.5 ton) from ambika enterprises-sco+42, sector -11, panchkula(hr) on 18-5-09, after instalation ac is not working yet i lodge the cmplaint in ambika enprises & voltas custmer care no[protected] & shop no [protected] mr avtar, evry time the people give me date said our engineer is coming, two time there engineer come first there is no gas in ac gas will be reffil & he fill the gas, nex few hours ac is not working i again complaint other engineer said it compressor has dammged, tilldate my ac is not working these people doing only time pass, voltas cutomer care has no proofession attitude & shopkeeper behave is very bad, i dont now how solve this proble please help & guide.

thanks hemendra sharma-[protected]

we have bought a 1.00 T split ac 1 month ago. water is leaking inside and we couldn't use it at all in the peak of summer. we have been calling the people who installed it who are company people for the past 2 weeks...no body attends it till now. i want to file a case against them as i couldn't use it in the summer when i need it most and why i actually bought this product. help us.

i made a complaint against water cooler of voltas india ltd.
as on dated..[protected] and did'nt receive the technician
till 06-06-09
and from begin this water cooler does'nt work
my complaint no. is 09MY220692
please response me as soon as possible..

I have purchased Voltas AC three years back from dealer at Jalandhar dealer SS Solar Appliances. First free service was done after one month from date of complaint. For second service no one turned up.Now again I requested Voltas service center for service on 1st May but till 12 may there is no action on it. My contact no. is [protected]

Referance to my Service Request ( No. 09my27 ), VOLTAS service staff attended the complaint on 28th May, 2009 and removed the compressor of my Air Conditioner for replacement under warranty with the committment to reinstall within one working day. But the same is not done so far even after telephonic reminders to them. . For referance SCAN copy of the Service Report Number :- 9663 of 28th May, 2009 is enclosed herewith as attachment.

I have brought 2Ton split AC for our office are 250 sq.ft. We have made several complaints to voltas but of no use everyone comes and says you will not get a cooling effect more than this. The main reason according to their service technician is area whereas at the time to buying AC I have been told that this will be good for 300 sq.ft. Is it possible that some senior technical person should visit and try to resolve the problem faced by us.

I recently purchased a Voltas Vertis Elite 1.5 Ton Window AC from Shri Maruti Aircorn referred from voltas company in Chennai. After installation the AC is consuming more than the maximum current upto 11.5 amps . I called the Voltas service guys but they failed to diagnose the cause of the problem. I have called many times in the Service Enquiry section but still they didnt rectify the problem.