Voltas Complaints & Reviews

I have bought Voltas Vertis Plus 2 Ton Split AC from M/s Khanna Aircon Faridabad on 6th June 2009.
The AC stopped working suddenly on 18th July, for which a complaint was registered at Khanna Aircon on Monday 20th July 2009.

Mechanic sent by M/s Khanna has opened complete AC and its wiring and taken away the PCB. It seems PCB either had manufacturing or design fault.

After that when we call Khanna, they say its gone for repair to Voltas and in Voltas nobody responds. We are having no clue of what is to be done now.

An AC failed to work within 6 weeks and no body is bothered from Voltas. The AC is fitted in the room of old aged parents and in this Hot and Humid weather they are undergoing tremendous problem.

Request Help please.

Voltas window ac 1.5 ton was purchased on 16.05.09 from discount store karol bagh delhi and when it was installed grill was found deffective and as per the sales unit they told to contact service care for both demo and for replacement but inspite of repeated calls and requests on 14.07.09 some Mr. Sharshad attended and took away the grill giving a call slip No.112442/ Service Report No. 59527 dt 14/07/09 and till now no one has come to fix the grill, just emajine that one has spent 20, 000/- and he can not avil the benefits of the ac during the summer season.

I take admission in "National Institute of Business Management" Chennai in MBA(two year). My Roll No. is MMB/july09/5059. I had sent first installment of my course fee i.e RS.8000/- but there is no reply from the institute. According to the prospectus of the institute they should have to despatch the books after receiving the every amount of installment. Please do something...


WAITING FOR YOUR RESPONSE..

my ac is not cooling for last 20day

Sir,

The trailing mail is self explaintory.I need your help to sort out this issue.There is no body in the organisation to help or interested in solving the problem.

Looking forward for your help.

Thanking You

Anil Gupta
Mobile No.[protected]



Dear Pankaj

No response till now.

--- On Wed, 8/7/09, [protected]@voltas.com <[protected]@voltas.com> wrote:


From: [protected]@voltas.com <[protected]@voltas.com>
Subject: Re: VOLTAS UNIT 1.5 SPLIT
To: "anil gupta" <[protected]@yahoo.co.in>
Cc: [protected]@voltas.com
Date: Wednesday, 8 July, 2009, 11:43 AM


Dear Sir,
Greetings from Voltas.

We are really sorry for the inconvenience, our service Manager Mr. Sanjeev
Agrwal will speak to you and we will resolve the issue on top priority.



Regards

Pankaj Kumar
Business Manager
VOLTAS LTD.
(U.P. West & Uttarakhand)
[protected]/ [protected]



anil gupta
<[protected]@yahoo
.co.in> To
voltas.[protected]@gmail.com
07/08/2009 09:38 cc
AM [protected]@voltas.com,
[protected]@voltas.com
Subject
VOLTAS UNIT 1.5 SPLIT











Dear Sir,

This is to bring to your kind notice that I have purchase one unit of
world famous product of " VOLTAS" on May 02, 2009 from your authorized
dealer IRANI TRADERS Shop no 7, Kochar Complex, Raja Road, Dehradun
against Cash Memo No.55980 dtd.[protected] and paid Rs.29100/-by cash.

Since, the day I have purchased this product of your I am facing problem
of no cooling effect.

The first complaint in this regards was made by me on May 08, 2009 to the
Irani Traders against reference no. 09MY084066 and you will be surprised
to know that the engineer visited my place on June 07, 2009 i.e. exactly
after a month (this really needs a slap on the back for the service given
to the customer by such a big group). He went back saying the unit is
working fine which means I am not a normal person.

The second complaint was made on June 17, 2009 and the ref. no. 09JU171417
. The best part of this complaint that no one bothered to visit my house
to give the solution.(Complaint is still open).

On June 24, 2009 I logged a third complaint and got ref. no.09JU242269 this
time you were kind enough to send the engineer on July 07, 2009, after 15
days and the engineer went back saying the unit is fine.

What do you think of me and family?

I never expected such a poor service and response from such a big group of
Rattan Tata, a person who is known for his committment and services .

Now. it is high time either you take proper care of the unit or take it
back and replace it with the new packed unit other wise I will be forced
to go to the consumer court for the harrasement and breach of contract.

I am looking forward for your positive response with in two days from the
date of this mail.

Also note if I do not get any response I will make it public through media
belive it I mean it.

Thanks n Regards

Ashish Aggarwal
contact no.[protected]




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[protected][protected][protected][protected]
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I bought Voltas Split AC 1.5T VERTIS PLUS (C3) ON[protected]. My address is House no- 50/32 b, East guru angad nagar, street no.-2, new delhi -110092.
I am continously having water leakage problems, sometimes from indoor unit and sometimes from outdoor one. I lodged 3 times complaints but no response whatsoever from voltas service team. Many a times i messaged at customer care no. then also no response. Are we fool to buy such crap of a product. If these people cant service us then why are these people allowed to sell these products. My Bed has spoiled due to leakage, we are facing such difficulties but we cant do anything about it. Will they pay for our loss. These people left us no choice but to move to the Consumer court.

Dont buy voltas products untill you dont have other choices. Voltas dont even know the ABC's of SERVICE

MY COMPLAINT ATTENED BY MR.AFJAL (MOBILE NO.[protected]) ENGG.OF YOUR ALIGARH SERVICE CENTRE, MEDICAL RAOD, NEAR SBI, ALIGARH ON 11.07.2009 AND DEMANDING ME RS.2200.00 IN ADVANCE. I GIVE HIM RS.2200.00 AND TAKEN MY OLD COMPRESSIOR. HE PROMISE TO SOLVE MY PROBLEM TILL 12.07.2009.
BUY I FAIL TO UNDERSTAND THAT WHEN MY AC IN GUARANTEE PERIOD THEN WHY HE CHARGED RS.2200.00 AND NOW HE IS SAYING TO SOLVE MY PROBLEM ON 14.07.2009.
SIR, I AM REQUESTING YOU TO PLEASE DO THE NEEDFULL AS EARLY AS POSSIBLE

SAROJ AGARWAL

In voltas company no one is bothered about customer's problem, i don't know how the company is working. my complaint is still pending since 26.06.09 whereas they claimed that they complete the complaint within 48 hrs. where i should apporach, my sincere advise to the consumer please before purchasing any voltas product think ten times, really they are the only sales masters not providing service after sale. my mobile no. [protected]

This is to inform that I bought a Voltas 1.0 ton window AC in July 2008 in Ludhiana, Punjab from KHANNA ENTERPRISES, GHUMAR MANDI by bill no. 364 dated 4th July, 2008.
The AC which was brought in July 2009 stopped working in May 2009., I called up the local dealer: KHANNA ENTERPRISES, GHUMAR MANDI, LUDHIANA. I have tried to contact them a number of times but they have not shown any interest. To add to my worry, the local dealer says that do what ever you want to do, I don’t care. It really sounds so absurd. I was promised three free services at the time of purchase but only one free service was offered.


I am lodging complaint for last one month on telephone[protected], which has not been attended till today. Every time we call them up, we are told that the same would be attended today before the day end, but that's never to come. Now the dealer has clearly said that you can lodge complaint, we don’t care. Ours is a newly born baby and the non attendance of the complaint causing us a lot of discomfort, harassment as well as loss of mental peace.. Please let us know what measures could be taken for the same and is there anyway that we can return the air conditioner and claim the damages from the Company (Voltas)?
Any help is highly solicited.

Dear sir,
3 months ago our remote was not functioning properly so we gave it to the dealer on 14.04.2009 to get it repaired .Whenever we go to get it back he say's it will take a week more to get it repaired and the dealer has been making delays we cannot tolerate it any more . Now I will go to the cosumer court if my remote is not repaired.
We have purchased a Window Vertis Premium R Ac 1.5 ton from Shree Murari Stores
CHAS Dist-BOKARO PIN-827013 Jharkhand
PHONE NO.[protected]
Please look in to my complaint. Date of Purchase[protected]

2009/7/10 Diwakar gupta <[protected]@gmail.com>

Hello all,

This is a very sorry picture on Valtas part, as yesterday service technician visits us and checked the defected AC again and now he is saying that COMPRESSOR is defective, its not working, replacement needs to be done.

After 5 complaints & 45 days 2 stabilizers replaced & once swing motor is also replaced now problem is identified of compressor faulty.

Yesterday i requested a lot to MR Sanjeev & Rajeev, but they kept me convincing for compressor replacement, which i don't want.
I have already faced a lot due to this, mental exertion and more importantly precious time is wasted, and after all these efforts i wd like to have my machine replaced.
I am also a marketing Proffesional, i know the importance of a happy customer, its very easy for a company to ask for repairing and some part replacement, but customer is spending money for a new appliance not for a repaired and problematic machine.

If somebody can help me on this, i will be highly obliged otherwise i have made up my mind for nt going for a part replacement.

Thnks
Diwakar gupta
[protected]
[protected]






2009/7/9 Diwakar gupta <[protected]@gmail.com>


Still nothing is been done in this regard, service enggrs are coming and going, basis their's suggestion we have got our stabliger replaced twice and spent some more bucks on the same.

My issue is still as it is, AC is not working only Fan runs and releases normal wind. Its not cooling.

You wd really appreciate my patience on this matter as after spending 21k i am not able to take services of my new brand AC. Days are passing summers are slowly changing into monsson. Till the time i wd be able to use my AC perfectly, winters wd have arrived.

I NEED A CONCRETE SOLUTION ON THIS NO MORE COPLAINT ATTENDERS REQD. PL REPLACE MY AC.

I AM HOPING AFTER THIS LETTER MY PROBLEMS WD COME TO AN END & NO MORE REMINDERS LETTERS COMPLAINTS WD BE REQUIRED.

IN POSITIVE ANTICIPATION
DIWAKAR GUPTA
[protected]
[protected]




2009/6/30 Diwakar gupta <[protected]@gmail.com>


Hi Voltas,

I am Diwakar Gupta, local resident of Vasundhara, ghaziabad.
This is regarding my new brand AC(vertis plus) complaint, i have taken a new AC from dealer Vasundhara electronics, vasundhara, Gzbd, on 14th May 09, since that time only its not working. We came to know that its swing moter is also not working.

Not working means its not cooling only fan is running. i have tried a lot but didnt get any satisfactory solution.
You urself can imagine, wht state of mind i m going into after spending 20k bucks on a new brand appliance which is not working.
1 or 2 out of 10 times its compressure runs otherwise it keeps releases normal wind.

Some 15 days back we logged a complaint and service engg visits us but nothing changes as yet.

I persume VOLTAS as a wonderful brand, thts why i went for this AC, as i was already using another AC (Vertis premium) which is working gud since 2 yrs.

On 26th June, i logged another complaint and instantly i received a message on my mobile tht my Complaint no is 09JU260722 and a engg will visit in 24 hrs, but 96 hrs have gone and nobody is visited us yet even after reminding service center on 27th, 28th & 29th.

I urge you to take neccesary action towrds this complaint by just not sending any engg but to get this burdon out of our mind, either by rectifying it or by replacing it.
Will be highly oblized if some senior responsible resource from Voltas care can call me and take care of this isue on priority

--
Regards
Diwakar Gupta
[protected] (self

Date – 8th July 2009
I mailed this complained on [protected]@voltasltd.com, this ID was mentioned on the call report o[censored]nited refrigeration but worst condition is that it also bounced, so faxing the letter on[protected] which is also not the correct number, so pls convey my complain to VOLTAS or whoever can help me to get the AC reapired.

Dear Team Voltas,

This has with reference to the above subjected complain no -09JU302007 (customer ID-C0017904), which we logged on 30th June 09 at 2:31 pm.

This is just very sad to inform you that we purchased this particular split AC (Vertis Plus -3 star) on 28th of June 09 from Bharat Electronics, Najafgarh and it went faulty in just 1 day. We asked Bharat Electronics for help but he simply denied that it is not their headache to look after the problem and we need to log the call to service centre. He is right at his place but Is dealer is nowhere responsible if the product sold by him gets faulty in 1 day? Is he selling good product?

Even then we did that and got the complain no... since after the day we are just frustated and getting more with each passing day.

The engineer has visited on 4th July from United refrigeration and told that the outdoor fan motor has become faulty. He took the motor and promised to replace by next working day. Since 6th we are calling to united refrigeration and everytime they tell someone is coming but no one has visted yet and our AC is down.

Is this the kind of service VOLTAS provide and will keep n providing for 5 years? I am very helpless to write all these stories to you, even we people do our jobs and dont have time to write such lengthy mails. But i am left with no option. What is the use if your brand new product gets faulty in a day, why should we spend money on a product which doesnt get repaired in time.. Will we get it repaired in winters and have our room chilled at that time.

Kindly make the AC functional soon at any cost and Many Thanks for the wonderful service of VOLTAS LIMITED.

Sushma Bharti
[protected]

I have purchased Voltas Water Dispenser on the name of M.A Enterprises on dtd 31 march 2009 from Raghu Electronics Sonipat . From the date of purchasing its not working properly and we lodged a lot of complaint against this whose Complaint no. is 09AP141088.

My name is Dr Sathiaseelan Sundaralingam living in Sector 50, Gurgaon 122018, Haryana. I live in a rental accommodation since May 2009. My house has 3 bedrooms and one living room. The house is fitted with 6 Voltas A/C units (2x 2tons and 4x 1.5 tons) which have been bought my landlord during May 2009. All units are brand new which have been purcahsed and installed by authorised Voltas delaers and service engineers respectively.

Unfortunately, since the day 1 we have been facing several issues. The actual issue is that the most of the units are blowing hot air frequently, but the problem has not been identified yet by the Voltas authorised service engineers. The service engineers are visiting our home almost every other day (since May 2009) and tryout solutions in a adhoc manner. For example,
1. first they have stated that the outdoor units are kept under sun and therefore compressors are shutdown when temperature goes above 40 degree. We have then made shades for all compressors but the problem still appears. We spent significant amount of money for making these shades without gaining anything.
2. The service engineers also advised us to pour water on top of all compressors every hour to keep the units in working condition. Although i don't accept these meaningless technical statements i have done those for verification purpose. As i expected there are no changes by pouring water. Please note that last few days the temperature in Delhi and Gurgaon are mild but our ACs are still blowing hot airs.
3. Now, your engineers are stating that the problems lie in the stabiliser and advised us to replace them all.
This looks to me that i have been made fool by these guys. I would like to know the actual reason for the failures. If we know the reason then we can find some remedies. For this i need a competent/skilled service engineer who can investigate the current issues and advise us for solution. Otherwise it will continue forever in adhoc fashion.

Please note that since we move into this property we are so much disturbed by these issues. We couldn't continue our normal life. Since i am a UK employee i don't know much about the process of handling these local issues.

I altready made a complaint to the Voltas regional manager and Customer service department but i havent received any response so far. Please note that the time when i generate this complaint is 3.49 AM. Hope this will clearly indicate you my desperation of finding an immediate solution.
Regards
Seelan

Very bad and wrost service


In our showroom 3 AC (2 ton split AC) installed in march 2009 since then we are facing problems regularly,
we complained several times in customer care, service managers, but there is no one who can help us.

customer care officer and others guid us to contact Mr. ANIL KUMAR SHARMA, North regional manager
Then he suggest to contact MR. SANJEEV AGGARWAL GAZIABAD SERVICE BRANCH MANAGER, , [protected]

But these related persons never reply as they are having responsibilities regarding their services. they ignore and not picking the phone.

we are getting problem since march and never been solved.

they took many parts of AC for change with new one but they didnt return yet.

Kindly if any one can provide me numbers of MR. ISHAT HUSSAIN (VOTAS Chairman) OR MR. SANJAY JOHRI (PRESIDENT Appliances VOLTAS) it will be very help full and appriciated. I want to inform them about their services


cobb apparels
189 new gandhi nagar
Gaziabad

[protected], 62
[protected]
[protected]

NOTE-- After this experiance I never suggest any body to buy voltas AC and their service are so bad and worst,

Its not "INDIA KA AC, ,

Dear Sir,

I had made a complaint to your call centre on 28th June 2009(No. 09JU280072) non funtioning of window A/C and the comlaint was attended on 30th June 2009(i.e delay of two days). The engineer of your authorised service centre M/s Timex told that motor is faulty to be repaired/replaced. I asked him to replaced the motor that day and paid advance Rs.500/- for this. The concern man of your authorised service centre Sri Shekhar committed to replace the motor next day i.e. on 01.07.09. But till to day neither any body came to replace the same nor lifting the phone no.[protected], [protected](i.e. total delay to repair the A/C is six days ) of your service centre. So I am fed up and want advance money back. I will repair my A/C from olther agencies.I need your help in this regard and solve my problems by investigating the case on priority.

This reflects your ineficiency in after sales service towards customer, in this connection i want to speak your concern Voltas Window A/C (after sales service heads) will you pl. provide me contact no. and name in return mail

Thanking you

Dhruba Ray
Mob No. [protected]

I purchased a voltas water dispenser from naveen electronics, model town on 20th June 2008. They provide me a warranty of one year from voltas on this product. On 27 April 2009, I Call voltas customer service helpline and lodge a service complaint with complaint number (09AP271242), they said in next two days my problem will be solved from that day onwards, I registered three more complaints 09MY061407 6 May, 09JU081682 08 June, 09JU241590 24 June), their technician visit my office but my problem was not solved, I called around 20 times on help line for requesting a better technician but no results, Also, There is a Mr. Parvesh, who is handling my complaint, he is misbehaving and using
bad language. I called customer care for his complaint but they deny to register my complaint and also when I request for contact numbers of any senior authority for reporting this matter, they said they cannot provide any telephone numbers and my water dispenser will be repaired within few
days, But till date no action had been taken. Now They told me as product is out of warranty, they will not repair it without pay. After few hours, i got a call from Mr. Parvesh, he is asking for Rs 2000 to repair my product as in under warranty...because actual charges will be around 4000.

Comracer of A.C. is Not starting

TO WHOM SOEVER IT MAY CONCERN

Dear Sir /Madam,

I Natasha Sagar had launched a complaint with Voltas Cust. Care on 27/06/09 Reference No.09JU272248, which was promised to be attended within 48 hours, but contrarily of my repeated reminders no person has even attempted to visit my premises even to check the fault within my AC.

As it is a hot summer & no air conditioning adds to ones miseries, combined with the constant harassment of calling the cust care without any response only a simple "sorry" Or "we shall talk to our seniors & technical dept & forward ur request" adds insult to the already anguished outrage

Kindly help me battle the injustice, the above mentioned company has contracted for under the said ref. number.

Regards

Natasha Sagar

Dear Sir,
I bought One Voltas Split AC of 2 Tons Vertis Model on 26th August 07 from Ashoka Sales Agency Faridabad. It worked for 2-3 days in that season and then summers were over and it was not required. Since this AC is installed in our drawing room we use it very rarely i.e for not more than 12-15 times for 3-4 hours during whole season.
We were promised two free services of the AC. But we did not get any free service at all.
Next season of 2008 AC did not work at all. We made a complain. Somebody came after many days and said Capacitor is not working. If you want free replacement then wait for 7-10 days or if we want early resolution of the issue he can buy one from the markrt and make AC operative. We paid Rs. 450/- and got Capacitor changed and AC started working. I have the bill with me. It worked for not more than on 3-4 ocassions and then again started to give trouble. By this time summer was over.

During this season of 2009 AC has not worked at all till date. History of complains with complaint numbers is as follows:
1. Complaint No. 09JU100754 May 09. Person named Appu cell number [protected] came after 3-4 days from Weather comfort services an authorized service center of VOLTAS and said capacitor is not working and changed it. Ho took Rs. 550/- from us and did not give any receipt. Only gave Service Report. AC worked only once in his presence and then did not work again even once. We called Mr. Appu again and he told us to make complaint once again and tell them that our compressor is not working and they will change our compressor.
2. Complaint No. 09JU172797 was again lodged with Voltas and was attended by Mr. Ranjit. He said that this time a senior person will come and have a look at the AC and if confirms bad compressor then compressor will be replaced. Head of the unit Mr. Deepak came without any tools and AC was working eratically in his presence. He told that he shall get compressor changed at the soonest. It was around two weeks back. We kept on calling them and were told by Mr. Appu that compressor has been received for replacement and shall be replaced in a day or two. Mr. deepak told me 10 days back that he will come on that day with all tolls and recheck the AC completely. He did not come. I called again next day and he said he will come that afternoon. He never came and then therafter stopped picking our phones.
3. We called Voltas complaint center on 30th June and spoke with Mr. Sameer and requested him to put us to some senior person or supervisor to whom we could explain our problem. But he refused to put us to any of his senior persons and once again gave us a complaint no 09JU302824.

Please help us to resolve this problem.
Best Regards,
Sanjeev Talwar