Voltas Complaints & Reviews

Unitary Product Business,
Voltas House,
A Block, Dr Babasaheb Ambedkar road,
Chinchpokli, Mumbai 400 033.

To,
Consumer Feedback /Complaint Division
Voltas India

We have purchased a Voltas AC on 5/4/2009 from Noida Electro Appliance Pvt Ltd.Serial No. AC:
C[protected]. Following are the incidents happened with us which make us feel like we have been cheated:
1. Dealer provided us the AC of manufacturing year 2008 instead of 2009.
2. We raised a service request 10 MR 1503712 on 13 March 2009 to service our AC. Nobody contacted us regarding same.
3. Our Ac stopped working on 23 March 09
4. Raised another service request on 24 March 09, Service Request Number 10 MR 2801752.
5. Service Engg came with several follow ups and told us that our AC fan motor is burned out. Need to repair the motor.
6. On 1st Apr another service engg came with repaired motor but unable to fix that because he was un trained professional and not well equipped.
7. After doing several follow up I have been told that they are not having exact screw for motor.

Consequences.

Economic Damage:
1. My current situation is my AC problem is still not fixed. We are unable to use our AC which is just a year old.

Action needed:

I am highly disappointed with the product and quality of service provided by Voltas, so I request Voltas to extend my warranty tenure by one more year at free of cost since the Air conditioner problem is still not fixed and with repaired motor there is a possibility that problem might reappear.
So kindly persue Voltas to extend my warranty by one more year i.e. till 4/4/2011.If they are unable to extend my AC warranty kindly take back my AC and refund us full amount.

Whenever Compressor turns ON after 3 min the MCB trips. Compressor problem. No support from voltas service. None of the phone nos given in manual working. If sometimes get through the sytem is upgrading so they dont help. They just say they are sorry now..cannot lodge the comp[lain ..call later. I seriously feel cheated.. The TATA is playing with its image...I supprot not to buy VOLTAS products...Once money is given..No service is provided....

I have purchased a one voltas water dispenser model mini magic from the seller palani electronics vide district dealer through . I enjoyment through the product one month . After a month the product is deffective . I complained to the seller palani electronics mr. Palani . he replied to report to the service dealer and they will see the product , after the speeches from the seller the service engineers came and takes the reports they reported to his office . Till date when I was contacted through cellphones , they gives the answer "Tommorow will come after come the part we will come to change the deffective parts , please wait. The same answer till date and time I got the same answers from the side.

I mentally affected such of the said activities. So I am not able to enjoy benefits of the purchase of products, instead I getting only my sadness.

May I expect my compliants a correct remedies are getting from the customer care puts complaints .
thanks with regards

Sir,
My father bought a mini window ac from a retailer near by my home. After 2 months the cooling of ac is totally zero and when my father went to the retailer about this issue the retailer move the ac from over home to service center.
Then after one month my father died in an accident due to this we are unable to go to the retailer but when we went to its shop he returs our ac as it is without solving problem.
Again we register the compailnt and again service center vendors move the ac from our home to their center.
Sir till the date we have not get our ac back.

Please help us on this matter. We are very helpless.

sir i have puchased voltas a window ac model vertis plus from world voice radio (regd) ram nagar pahar ganj on 21 march 2010 my address is 50-c lig dda flats motia khan pahar ganj.the ac is working cooling.it is working like a cooler according to me the dealer has provided me the old ac becoz the ac is not proper cleaned ,the sticker on the ac is torn off.i want my ac to be replaced as soon as possible.

thanks,
regards,
himanshu

I am having Voltas Excel ColdCell refrigerator, but it is having problem of Freezer, so i contacted on helpline [protected] on 29 March 2010 at 08.06 a.m . The answer from this executive is that we don't provide any assistance to products made for home (i.e.only assistance to commercial products). He even suggested to contact local freeze mechanic.His seniors are not available .He was not having information regarding service stations in pune

I have purchased 2 AC on 24-Mar-2010. 1 AC is in the name of Chandresh Rohilla & 2 is in the name of Amit Malhotra.
As per your service & commitment of installation is in 24 Hours from the date of delivery.

I recd my AC on 25th March-2010 time 18.25PM. I have a issue with your customer care service because every time they have committed a false commitment that the guy who install our AC is on the way or he reach your home in next 1 hour or 15-20 min. Mrs. Paramjeet has given me a contact no of that guy who had installed my AC. When i called him he had not picked my phone..

I have an appointment with my doctor at 5.30 PM. because I am not well. Whole day I was waiting for this guy but he came arround 6.40 PM...

My request you to please don't give any false commitment to the customer so that he can manage his work accordingly...


I have purchased 1st time from your retail house but I am sorry to say that your service is not good.

I thanx to Manish because he has done a long follow from my side. He is a very good resource of your company...


Regards

Chandresh.R
[protected] / [protected]

Sir, Kindly rerer my earlier complaint of 25 th March 2010. A poor reply has been received from Mr. Ashok Kumar Hasija service team of NCR. Perhaps they ignore my complaint matter and told me about payment of part.
As I am clearly told him on telephone that I will not pay any amount for AC repair as the comperehansive AMC is still vaild upto 24.04.2010. You are requested to instruct him for immediate action and solved the proble. Thanks

The machine makes terrible noice since day one. The machine is placed in a room far away from the bed rooms and the door is kept closed but even then the noice is so high pitched to distub sleep.

voltas service centre at amritsar(punjab) india is not providing service to me even after complained them a lot of times..i bought a voltas ac seven months back its swing stopped functioning after seven days from purchase,,i complained them bt they didnt care,,i complained they every month bt they didnt want to fix it..i placed a complaint two days back also,they replied they are not going to fix it,,do whwt ever u can,,
so plz tel me voltas limited what i can do now ...
my contacts :-
gursumeet sandhu,
112 gaganpreet house,guru nanak avenue,
majitha road,
amritsar (punjab)india
mob:- [protected]

hi,
i buy a aircondition last year july month,,its swing stops working jus a week later..i placed complaint last august the first time ,,bt ur local customer service center wasnt provide any service ,,,a place it again n agai ,,,n the process of complaining from my side still going on,,i had placed a number of complaints at ur service centre at amritsar punjab,they already took seven months bt didnt provide service now they changeling says that i can complain anywhere reguarding them,,they will not going to provide service,,
now at last after continue complaining from last seven months m contacting u ,,plz help me so that i really feel that u provide service to ur customers..
contact me for details:-
gursumeet sandhu
112 gaganpreet house ,guru nanak avenue
amritsar ,punjab ,india
mob;- [protected]
hanks

Dear Venkatesh/Mr.PR Sajimon,

We purchased water dispenser from authorized dealer of Voltas M/S Aircare Technologies resided at Mumbai on 5th of June 2009. It has been off since 26.08.09. (Our Complaint Nos. 09AU270215 Dated 27.08.09) followed by innumerable phone calls to the Service Centers of the company and Aircare for same.

The initial complaint was for one of the taps not working and leakage. A large number...

I bought an VOLTAS Vertis Premium Window AC May'08. First Eleven months there was not such problem. From 12 months problem had started. We forced to take AMC. One by one Motor, IC and Fan got replaced.

More of all the behaviour of Service Centre is worst we ever saw. We sent mail to VOLTAS resposible persons but no response.

I had purchased the 1.0 ton window air conditioner of Voltas make from M/s. Rahul Electronics, Goregaon (W), Mumbai - 400062 sometime in February 2009. The ac stopped working sometime in April/May 2009. The franchisee who visited my residence at O2/8, Jaivijayshree co-op. Housing Society, Bangur nagar, Goregaon (W), Mumbai - 400090 informed me that the electronic circuit was faulty and needed to be repaired. Almost three to four months passed by without any feed back from franchisee or Voltas. Out of frustration, I called up the head of Voltas service centre (Western region). He was not at all aware of the case and informed me that Voltas had in the meantime changed the franchisee. Again after few calls and 3 to 4 weeks gap Voltas replaced the electronic card and refilled the gas. The appliance has stopped working again a fortnight back. Upon complaint to the franchisee he promptly responded and informed me that there was gas leak and the ac needed to be recharged. He took the machine and charged me Rs. 2,200 for gas fill and transport. This happened in the first week of March 2010. Now again the machine is not working and the franchisee feels that there could be problem with the compressure. He has taken the machine and informed me that they would not charge. I have to wait and see the performance after repair.

In the mean time I had taken up the matter with the dealer through whom I had purchased the appliance. But he raised his hands stating that he had already warned me about poor service from Voltas.

My grouse is that the machine has not given the satifactory performance for over 4 to 5 months out of the warantee period of one year. So the appliance should be replaced without any questions. Moreover, Rs. 2,200/- charged to me by the franchisee should be refunded to me.

Sir, I have purchased Voltas Vertis plus Window AC 1.5 Tone for my house on12.12.2007. On 24.04. 2009 I taken a one year comperihasive AMC (Charged Rs. 2200/- for one year vide bill no. 208 dated 24.4.2009 through Weather Comfort Services 5C-1BP Railway Road, NIT Faridabad A Authorised Service Centre and few days after the gas was leaked and filled by the Service Centre. Now on 6thn March 10 I asked them for service the service engineer vist on 8th March and told me that the gas was leked . Today they taken AC at their service Centre for felling the Gas.
It is requested please look into the matter It should be repeated again and again . Kindly rectify the correct problem.Thanks Sudhir Sharma. Mobile No. [protected] Ph.[protected] Address 2585-A, Air Force Road, Jawahar Colony, NIT Faridabad 121005.

Ductalble AC is not working at Bajaj Allianz Life Insurance Co.Ltd,Nellore for the last three days. Mechanic attended the work on 05/03/2010 and told that some spare parts are required.

We have been calling Nellore service centre and Vijayawada service centre.

Bur there is no response. We are working in miserable heat conditions for the last three days.

Get the problem rectified IMMEDIATELY.

V. siva Kumar, Asst, Manager( Operation),
Bajaj Allianz Life Insurance Co Ltd,
Nellore.
[protected],[protected].

MY SELF SUBHENDU SINHA, STAYING AT 45, NILMONI SOM STREET, P.O -BHADRAKALI, DIST.- HOOGHLY, P.S- UTTARPARA, WEST BENGAL. PIN-712232. PURCHASED ONE AIR CONDITIONER VOLTAS MADE VERTIS PREMIUM IN THE MONTH JUNE 2007 FROM M/S. KUNDU ELECTRONCS, G.T ROAD, UTTARPARA, HOOGHLY, WEST BENGAL. AFTER PURCHASE IST. TIME WHEN WE FACED THE PROBLEM IN THE MACHINE, M/S. KUNDU ELECTRONICSHAD DENIED TO PROVIDE AFTER SALES SERVICE, ASKED TO CONTACT VOLTAS COMPANY. THAT WAS THE FIRST EXPERIENCE.2ND. EXPERIENCE WITH IN THREE YEARS, MY ABOVE MENTIONED AIR CONDITIONER'S DIFFERENT PARTS HAVE GONE FOR REPAIRING SO MANY TIMES TO FRANCHICY OPERATED VOLTAS SERVICE CENTRE BUT TILL DATE REAL FAULT COULD NOT ABLE TO RECTIFY. NOT A SINGLE TIME COMPANY'S SERVICE ENGINEER NEITHER HAVE INSPECTED NOR HAVE ENQUIRED REGARDING THE PROBLEM. I THINK I HAVE MADE AN MISTAKE FOR SELECTING TATA PRODUCT.
SO CALLED THEIR SERVICE CENTRE, WHICH IS IN SEARAMPORE, HOOGHLY DISTRICT IN WEST BENGAL, THEY ARE ATTENDING PROPERLY. THEY ARE TAKING 4DAYS TIME TO SEND THEIR MECHANIC AFTER REGISTREING COMPLAINTS. THOUGH THEY HAVE TAKEN THE SERVICE MAINTENANCE CONTRACT(AMC).
SPECIALLY DURING THE SUMMER SEASON IT IS VERY DIFFICULT, MY AIR CONDITIONER WILL RUN WITH OUT ANY PROBLEM.
SEEKING HELP FROM CONSUMER FORUM TO GET SOLUTION REGARDING THE ABOVE MENTIONED PROBLEM.

DEAR SIR,

I WOULD LIKE TO BRING TO YOUR NOTICE THAT WE ARE FACING A PROBLEM WITH VOLTAS LTD AND THEIR WRONG COMMITMENTS. THE COMPLAINT IS AS FOLLOWS:

1. ON[protected] M/s. SRI COMFORT SOLUTIONS,AUTHORISED DEALER FOR VOLTAS AIRCONDITIONERS AND KRISHNA PRASAD,SALES MANAGER,VOLTAS LIMITED(AIR CONDITIONERS DIVISION)-VIJAYAWADA HAVE VISITED OUR OFFICE AND GAVE A COMMITMENT THAT THEY WILL PROVIDE 30.75TR OF DUCTABLE A/C FOR OUR FUNCTION HALL WITH COPLAND COMPRESSOR.DESCRIPTION OF THE PURCHASE ORDER ENCLOSED WITH THIS MAIL.

2. A CHEQUE OF INDIAN BANK NO.896020 DATED[protected] FOR Rs.1,34,100 (AS 30% ADVANCE) IN FAVOUR OF VOLTAS LTD WAS ISSUED FOR THE SUPPLY OF ABOVE MATERIAL. THE CHEQUE WAS FORWARDED TO REGIONAL OFFICE, HYDERABAD.

3. ON[protected], BOTH THE DEALER AND COMPANY EXECUTIVE(BOTH VIJAYWADA AND HYDERABAD) INFORMED US THAT THEY ARE UNABLE TO SUPPLY THE COPELAND COMPRESSOR.THEN WE INSTRUCTED THEM TO REFUND OUR CHEQUE WITH IMMEDIATE EFFECT.BUT THEY ENCASHED THE CHEQUE WILLFULLY.

4. BY THIS WE CAN UNDERSTAND THE PRODUCT KNOWLEDGE OF THE REGIONAL AND AREA SALES MANAGERS IN VOLTAS PRODUCTS.

5. SINCE THEN VOLTAS COULD NOT SUPPLY THE ORDERED MATERIAL AND THEY ARE NOT REPSONDING TO ANY OF OUR COMMUNICATIONS.ALSO THEY HAVE NOT GIVEN ANY WRITTEN CONFIRMATION ABOUT THE INABILITY TO SUPPLY THE ORDERED MATERIAL.

HENCE, WE DEMAND COMPENSATION FOR THE TIME DELAY IN EXECUTION, IMPROPER RESPONSE AND WRONG COMMITMENTS WITHOUT PROPER INFORMATION FROM VOLTAS LTD AND AUTHORISED DEALER.

THE FOLLOWING ARE THE CONTACT NUMBERS OF THE CONCERNED PEOPLE.

KRISHNA PRASAD,SALES MANAGER,VIJAYAWADA-[protected].
KRISHNA PRASAD,AREA SALES MANAGER,HYDERABAD – [protected].
M/s. SRI COMFORT SOLUTIONS ; BHARAT – [protected].

KINDLY DO THE NEEDFUL AT THE EARLIEST.

REGARDS

T.RUPESWARA GUPTA.
SRI RAJA NIVAS,
11-15-5, VINNAKOTA VARI ST.,
VIJAYAWADA - 520 001.
MOB: [protected]

Dear Sir,
As i have worked in an organisation of Voltas Ltd from 11/09/2007 to 26/12/2008, then i have submitted my withdrawel application on 16/03/2009 and i have received the acknowledgement on 06/08/2009 because of their delay of submission. now 165 days over from date of receipt or acknowledgement letter so please do the needful for the same my PF No is MH/46257/17671.

Thanks & Regards
Manikandan.M

My Refrigerator is not working. I register a complaint on Voltas Helpline no. [protected] on 15.01.2010, but still their is no responce from Voltas.