Voltas Complaints & Reviews

Dated 11th October 2009
K.Venkatesan
581,Alagirisamy Salai,
Flat"G", III Floor,
K.K.Nagar.
Chennai - 6000078
Tel No: 23660695
Mobile No : [protected]
Sub: Complaint In Air conditioner Unit 401070U05D13365

Dear sirs,

I bought one air conditioner from one of your dealers in Chennai on 1.05.05.I give below the particulars of the equipment.
Name of the Dealer : Sri Maruti Aircon
No.90, Abbusali Street,Saligramam,Chennai - 600093
Credit Bill dated 01.05.05 vide bill no 75682.
Fan Motor N: 29HG6957BT
Compressor No:[protected]
Unit No: 401070U05D13365
Make : 1.5 Ton Vertis premium
Presently the equipment is under AMC with one of the local service dealers M/s Sub Zero Technology,Raja Salai,K.K,Nagar,Chennai-600078 vide Serial No.1328 dated 15.08.09
In fact I have been under AMC right from the day the warranty period for the manufacturer was over.
Very recently I was experiencing problem with my remote control. The remote control was dead and there was no at all functioning.
I personally reported to the above service centre and also registered my complaint with VOLTAS helpline no and the customer ID is 09SP 181692 through my mobile no [protected].The service dealer registered the complaint and informed me that the complaint will be referred to service centre of Voltas in Saidapet in Chennai.
The Dealer after 5 days returned the remote saying that the complaint has been attended in VOLTAS service centre in Saidapet in Chennai.I had to pay Rs.250/ for the service charges for complaint attention.
In fact I have to do the chasing with the dealer to get my remote and there was no attempt by your dealer to reach me on their own .
Immediately after I reached home I checked my remote with the machine for working condition.
After sometime I was shocked to see my remote hanging and once again I Could not operate my A.C. and I had to be content with operation of the system in LOW FAN MODE which was default.
I had to once again personally go to service centre and report about my complaint with the remote in hanging condition. As usual your service centre people told me that once again they will check with VOLTAS SERVICE CENTRE to find out the root cause of the complaint.
I have also raised a query with service centre if remote was covered AMC and if so why it could not be replaced. I had to pull out the conditions in AMC and explained to them that there was no specific mention about the AMC coverage for remote
After 5 days have passed and repeated follow up with service centre and I am sorry to mention here it was always a once sided attempt and no call back by the dealer to customer to inform me about the status of remote.
On 6th day I went to service centre and I was informed that there was problem in remote which is beyond the scope of repair by even VOLTAS SERVICE CENTRE and the dealer informed me that they would replace my remote on FOC ( free of cost) and the charges collected by them would be refunded.
After 3 days I had to again go to service centre to collect my new remote ie on 18.09.09.The service dealer as committed earlier gave me a replacement remote and returned the service charges collected earlier to me.
I went back home and tried to use the new remote the same night. My agony did not end but continued when I used the new remote handed over to me by the service centre.
The entire board malfunctioning and both the PC board and remote control both started malfunctioning and I had to literally stop the A.C m/c and report to service centre once agin next day.
Mr.Suresh ,Technician from service dealer came to house next day(19.09.09) to check my remote along with A.C.After attending to the complaint for nearly one hour he removed the P.C board with a doubt that problem may be in board and the complaint has to once again to VOLTAS SERVICE .He removed the P.C board and took along with the remote for attention in VOLTAS SERVICE CENTRE in Saidapet in Chennai.
He had given direct connection to A.C m/c and informed us to use the M/C for not more than 30 minutes every time.
In between the Pooja holidays came and Mr.Suresh cam back with the board after repeated follow up by me on 30.09.09 saying that the complaint was rectified in service centre.
After the PC board was replaced in the A.C m/c and then tried by him the same problem existed and once again he gave direct connection to A.C m/c saying that the problem was only with remote and that P.C.Board was alright in service centre.
From that day onwards I have been frantically trying to reach each and every body in voltas to get my problem resolved and nothing has happened.
I was told by service dealer that he has placed order with VOLTAS for new remote and it is expected in a week’s time. I tried to contact local VOLTAS in Chennai. Some parrot talks have been given though but my problem remains unresolved.
Still today iam forced to use the A.C m/c only for 30inutes and after that I have to switch of the machine due to non availability of the function board.
For your information I am owning another A.C m/c of different manufacture and the level of service even in AMC can not be matched by you even after years.
I am enclosing some of the statements of your organization down loaded from your site which is quiet contrary and pathetic when compared to real situation for a poor customer like me.

"Our relations with customers, principals, collaborators, dealers, suppliers, financial institutions and colleagues will be governed by a sense of integrity under which we provide and receive value for money, to recognisable and measurable standards.
Our management is professional and transparent, increasingly backed by technologies and systems that provide free and constant access to information and knowledge.
We strive to remain innovative by attracting, retaining and developing people who constantly keep the customer in mind, and who combine empowerment and freedom to act with accountability. We encourage people to develop themselves fully as members of a wider community.
We recognise the role of technology in creating a better quality of life for those around us and in helping our nation to grow. To this end, we will commit resources to ensure that we achieve our goal of providing best-in-class products, services and customer support.”

I would request any one of you from your organization to immediately intervene and sort out my complaint at the earliest by 13.010.09 to save the name of TATA group who are recognized for their excellent after sales service support.

Thanks & Regards

K.Venkatesan
([protected])

I purchased Voltas Vertis Plus 1.5 Tone Window AC from Naveen Electrotech, New Delhi on 05th October 2009. At the time of purchase the dealer told me that you will get 2 free service. Demo was also given by Voltas person and they also confirmed that they will service the AC twice for one year. But till date my AC is not serviced even once and when I contacted them they are now saying that the AC is out of warranty by 2 days. WHAT TYPE OF AFTER SALES AND CUSTOMER SERVICE IS THIS......????

I Had Launch one complaint on 10/09/2009 regards to problem in swing motor and i had call many times regards to this but still my complaint is not resolved this is first time we are getting bad service from Voltas....the Co. should improve their Customer Services...

my bro got a 1ton split ac from VIVEKS chennai. it has been over one month since i gave a three month old remote for service. the remote was taken for service (for the second time) on 21st august no word from them till a gave them a wake-up call few days back. these ppl don't even transfer the calls to their supervisor.after giving them some nice scolding they came in the evening... WITH THE WRONG REMOTE...they still have not got me the correct remote. they have kept on asking me time to deliver the remote. the job sheet states a different a/c model from what 'm having and also a wrong bill number.no one knows how people manage their work. this is what u can expect from them the next time u go shop at VIVEKS. hope some one from the management sees the number of complaints against them and takes proper action.

my name is vakil ahmad i got email on 22sep2009 that i have been selcted in voltas company and they told me to deposit interview sequrity to get an air ticket and offer letter so i deposited an amount 4250 Rs to mr.suresh kumar account no. [protected] as per the direction of mr.R.K.MEHTA now i am realizing that they cheated me.

hello sir this is munish here who got message then emai, from voltas HRD that i have got selected because i had submited online application . and i was asked to deposit 4250 money cash at name of rohit mehra's account of ICICI acc no[protected] . but there is no such appointment . someone has cheated me and many more guys . please help me i have receipt of money deposited and mail printout also . please help me mail me

The unit was purchased in June'09. After bringing home it was found that the water is not getting heated. Then after a few days the cold water stopped. The unit was taken to workshop & brought after repairs.Within ONE month again the water was not getting heated. Your techinician visited and replaced the BURNT WIRE. Now again within a month we are not getting cold water since last Thursday. After lodging the complaint, your technician visited today only to find that even after his repairing, the cold water is not available. He advised to take the unit to workshop again for the second time. There appears to be a SERIOUS MANUFACTURING DEFECT in this unit. You may varify the above through the documentations available with your office.We are now loosing our patience and thinking of approaching the CONSUMER FORAM.
Kindly communicate urgently. Regards.
Mr. V.M.Shrotriya, Res.tel 26801876 Mob :[protected]

i m getting these types of mails regularly, please avoid this kind, please do need full

Hi,

With regret I would like to bring this to your attention that your appointed service center seems to be disinterested in attending to my needs.

I want to first know the charges for AMC for my 0Voltas 8 ton window a/c and if I find it ok, then enter into the contract. The service center, I forgot the name but starting with 'A', appointed to attend to my needs, simply walks up to my door step for one time servicing. On informing him that I want to inquire about the AMC first, he assured a call back which has never happended till date.

I had specifically informed the call center agent about my needs when I called them first. I am not sure of the nature of call was raised accordingly but WHY didn't the service center call me back???

Are they not interested to take up my job? If this is the kind of attitude they show BEFORE signing up for AMC, I wonder what will happen AFTER I have paid them for the entire year.

I trust TATA and hence purchased this product and want their after sales service. Please inform me if you guys are not interested in after sales (PAID) service so that I can take other decision.

If you genuinely care for your customers, I expect a call form one of the Senior person to talk to me and get a resolution as per my needs.

Regards,
Jay Sheth
[protected]

Sir I have received a mail from the above mentioned company.further the letter says to pay an amount of Rs.5250 to an IDBI bank Account NO [protected] - Name of - Mr. Pradeep Kumar for security deposit.So I just want you to verify whether it is valid one or not

I AM S. K FROM KAITHAL (HARYANA).I PURCHASE TATA VOLTAS 1.5 VERTIS PLUS A.C. PURCHASE DATE IS 30.6.09 APPROX. SHOP NAME IS MODERN T.V. CENTERE KAITHAL (HR). TATA VOLTAS GIVE ME ONE YEAR WARRANTY .AFTER 2 MONTH A.C NOT WORKING.SO I COMPLAINT TATA VOLTAS CUSTMOUR CARE. COMPLAINT DATE IS 31.8.2009 AND THEY GIVE ME CMP. NO. 09AU311331. BUT THEY NOT ANY RESPONSE FOR THIS CMPLNT IN 08.09.2009.PLEASE HELP ME .PLEASE WORK IT . THANKS MY PHONE.[protected],[protected]

Respected Sir, I have brought the Voltas, vertis Plus 1.5 Tone ac from "AROVISION ELECTRONICS " ABOHAR Dist. Ferozepur on Date 04-06-09 . They give me a Stabliger which was not proper woking.I complaint this on the shop.They didnot atend the complaint . After one month i repeat again.The machanice come to my house and told that stabliger is not working so ac cannot run. I purchage a new stabliger from market and report this on "AROVISION ELECTRONICS ". Second time the a person came my house and told me that he is from voltas company. He chek the ac and told me that Remote is not working proper. On date 04-09-09 I go on above shop with remote. The deeler give me a old remote which is not marked any company name ,sr. no.,so and so. I think the remote is old and duplicate.The first remote was without any company name & sr. no. Please do the needful. Thanks. Sukhwant Singh Sekhon 2/5 sharda vihar colony Sito Road ABOHAR Dist. Ferozepur Pin code 152116 mobile [protected]

I am a TATA employee and I have bought Vertis elite 1.5 ton split AC from "Sri Maruthi Aircon, Saligramam, Chennai" on May 2009. Installation was done by 2 young guys who are inexperienced and did a very worst installation. I again fought with that agency and they corrected the installation.
Within a months time, i have a water leakage inside the room. On complaining to voltas they again send inexperienced service persons from the same Maruthi Aircon, he did some adjustments and went off without even checking and we kept on calling again for 5-6 times in this 4 months. This time i requested for a senior service technician and he detected that the cooling unit has to be adjusted and he wrote that in the service report and went off saying that someone will come and do ot. Again no one responded for 4 days, upon calling them one person came without any tools and he said that he had not brought any tools and assured that he will come again but as of today no one turned up. This makes us really frustrating and i am sure i will not recommend this TATA product to anyone because of this worst service. Does voltas have such bad dealers who does not care off their customers?

sir/madam
With regard to my invoice no.156. I have purchased a voltas vertis gold split 1.0 air contion dated on 9 may 2009 from COOL BIRD TRADING CO.(bp-29 pitam pura delhi 110088

few days from the day of purchase their is a gas leakage in the ac.then i have complaint this problem to their customer care with complaint no 09my292294. they solve the problem of gas leakage but after few days some problem come again. the problem occurs 4 times and the last complaint no is 09au071076 dated on 7.8.2009 . i have request them to change my air condition. firstly they do not agree to change but later on they agree but till now i have calling them daily but they do not act upon my compliant.

i request u to take need full steps regarding my complaint. and chang my both pieace of air condition(outer unit and inner unit). as soon as possible.


thank you
your faitfully
sayeed

Dear sir
Please make it confirm i have got appointment letter fromEmirates air lines U.K and i am sending attachments of two letters pleas reply me as on early

Thanking you

Yours kind regards
Madhavan sukumar

I have bought Vertis VOLTAS 2 ton split AC from "DHURIA AND CMPANY 169 RED SQUARE MARKET HISSAR". Within a few time, i have a problem in its cmpressor. On complaining to same, he did not respond for many days and on calling again, he is asking for Rs 4000 to change the compressr Does voltas have such bad dealers who piss off their customers?

rgds
jitender deewan
[protected]
[protected]

Many time we have followup with this company service provided it is no waranty period but still this machine is not working

pls look in to the matter


Thanks and regard
Dinesh Patel
Mob.no.[protected]
Fullerton india credit company
Gouri Shankar Mandir Road
Sanday Market Raigarh 496001

DEAR SIR

PL FIND ENCLOSED SVC REPORT NO 1186 DT 19/08/2009 OF YOUR AUTHORIZED SVC CENTRE OF COMPLAIN NO 09AV171247 DT 17/08/09. THIS COMPLAIN IS STILL PENDING ON 25/08/2009. SIR WE ARE IN CABLE TELEVISION INDUSTRY WHERE WE NEED AC TO CONTROL THE TEMPERATURE OF OUR CONTROL ROOM FROM WHERE WE TRANSMIT THE SIGNAL TO THE OPERATORS. IT IS ALREADY ONE WEEK FOR THE COMPLAIN AND IS STILL PENDING. THIS TYPE OF SERVICES ARE NOT EXPECTED FROM THE GROUP LIKE "TATA". KINDLY ENSURE TO RECTIFY THE PROBLEM TODAY ON URGENT BASIS.
This is also to inform you that we are trying to contact on phone no.22574929, 45642272 but there is no response.

Thanks & Regards


Ashish Kumar Jha
Officer Technical
Contact[protected]

Wire & Wireless India Ltd.
B-10, Lawrence Road, Industrial Area
Delhi-110035, India.
[protected]@wwil.net, website-www.wwil.net

Respected sir,

I Manoj Kr. Dhaka purchased a voltas split A.C 1 ton vertis ( Serial N0.-4551067P[protected] plus on dated 29 may 2009 (Bill No.-2347) from Shree Sudarshan Electronics, F-24/1, sector-3, Rohini, Delhi-110085 (Ph. No[protected],[protected].
On 14 june 2009 there is a SIAC leak in my AC and whole gas is leaked. After calling service centre they repaired it with gas welding machine and and gas is filled.The service engineer at that time suggest that this A.C unit is faulty and advised me to replace it. Than i informed this to Shree Sudarshan Electronics (The dealer) and also to the local service manager but no feed back given to me after that.

Again same problem accured on dated 14 june 2009 and again after filling the gas local service engineer Mr. jamal suggest me to replace this A.C from company. I again informed this to lacal service manager and the dealer but no actio taken place.

Again same problem occurred on dated 16 july 2009 and the visiting service engineer given me in written to replace the A.C unit. I again informed this to the dealer and local service manager on phone but nothing is done till date. The local service franchise name is GINNY AIRCON and its address is BA12, Mangolpuri, Industrial Area, Delhi-110083 (Ph.- [protected],[protected]

Now Iam informed you about this matter so that my A.C unit will we replaced as soon as possible.

Iam waiting for your response and action on this matter

Thanking you

Manoj kumar Dhaka
Ph. -[protected], [protected]

I have purchased an 1.5 ton split AC-voltas vertis premium on 2-jul-09, from higloo marketing, west mambalam chennai-33.tamilnadu.we have complained of water dripping and low cooling problem to the dealer twice and he has turned up once and said gas in the ac machine needed to be refilled, which he did so once.but again from next day the same problem is continuing.we have informed the problem but the dealer has not turned up.will the company replace the machine or rectify the problem.we have also bought an samsung 1.5 split ac which is working very well.