Voltas Complaints & Reviews

I have been trying to reach the Service station or the sales person to listen to the complaints which is persistant to all the products of TATA like 2 Voltas Vertis AC model no. 4501089/2008, Aquaguard and Vacuum cleaner. They make false promises of AFTER SALES SERVICES. They never turn up. Tata employees are ruining the images make false commitments.
Please ask your dealer to attend ASAP.

I had purchased Voltas Vetris Plus1.5 ton Split AC in Sep 2008. Ever since it was installed we are not able to use it. The outdoor unit installed is making lots of noise. The noise is so high that I am sure that even airplane engine doesn’t makes that much noice.

After repeated complaints one technician came to our house and told that the Outdoor unit balance is not leveled. He tried to fix this but he failed, he said that he will come again with some rubber stands to fix the problem. But never come back. Since then we have logged 4 complaints but still the same result.

Its cooling is pathetic. I have Samsung 1.5 ton AC which was installed 3 years back. This 3 yrs old Samsung’s cooling is better than brand new Voltas Vertis.

On complaints the technician says this is the best voltas can do. We can not do anything about this.

I would advice my friends to avoid Voltas. The service and performance is pathetic. Buy any other brand but not Voltas.

I have bought two Voltas A.C, One window AC of 1 ton and one split AC of 1 ton last year. As per company policy, the company and the dealer (Yamuna Refrigerations Mr. Raju, of Yamuna Nagar, Haryana) has promised to give two free services in an year . One year is close to an end but the dealer is not paying any attention to the complaint. For the last 2 months i have been going to the dealers office, calling him regularly to do the service, as the AC is not cooling the room, but he is turning a deaf ear to our complaint. I have registered the complaint to the Voltas main complaint office in bombay also on 24th April 2009, they also promised to rectify the complaint within 48 hrs but till date 13 days have passed and they have done nothing. My complaint no. is 09AP240158 and customer id is C0892600.
I have made a complaint of the dealer m/s Yamuna Refigerations, Yamuna Nagar Haryana to the Area Sales Manager of the co. ( Mr. Rahul ) also but till date, he also has not taken any action.
Now, as the summers have approached, and after 2 months of repeated torture, we are helpless and at the hands of the company.
I request you to please tell me, what should i do ? I have already spent so much amount in the calls to the co. and the dealer. Please help me in this regard.
Dealers name : Mr. Raju, Yamuna Refrigertions, Yamuna Nagar, haryana

i bought a model of voltas vertis plus 1 tonn ac on 11.06.2008. the body that was broken from the very day it was unwrapped. many complaints were made to the dealer as well as the company itself by the means of telephone as well as personally. but no signs of service has been shown. due to warranty, the immediate change of the body is expected but none actions are taken by the authority. immediate action is expected and a better service is needed by the company voltas.

Dear Sir,

Last year I purchased a voltas ac from RAGHU ELECTRONICS SONEPAT on 12 may 2008, the problem occured after 2 months only that ac stopped cooling. i camplaint and service provider changed the compressor now on 24 april 2009 i switched on my ac its again not cooling . after filling complaint no one is hear to hear me. and even the raghu electronics owner and the complaint office are treating like slaves sir they are only waiting for 12 may so that the guarantee periods get over its my request to kindly go through it asap
best regards
Gaurav Jain
+91-[protected]

A guy from Voltas service centre, Jammu has visited our place to foolowup the complaint placed by us at the Voltas service centre. The complaint was that the remote of the Voltas split AC was not functioning properly, the guy took the remote from us & take it to service center for repairing it at the month of Jan.`09. but till date i.e. 4-5-2009 the remote was not handed back to us, inspite of various complaints were lodged through E=Mails to Mr. Anil Sharma who forwarded my complaint to Mr.vijay sharma & Mr. Pankaj Mehrotra & I myself has visited a no. of time at the Voltas service Centre asking for my split AC remote the only assurance wI get is that it will be handed over to me soon. I does not know that how one will reli on a company like this.

My AC is not working peroperly after attending your service privider and he is only one point that due to wire loose connection the AC is not working properly. The wireing of my house is checked by the electrician and there is no loose connection was found and the AC is start by the remote 5 or 6 times when hardly the remote operating system is started one time, thereafter when the compresure started the indoor unit take trip and the same procedure is continuing for 6 & 7 trips, after that the outdoor unit is functioning.
This is my 4th complaint and in request you to send a perfect machanic to visit my house and rectify the fault.

Sir,

I have purchased VoltasAC 1.5 T.vertis elite model from Allied electronics H-10 Dilshad Garden
PH; [protected] on 25.04.2009, but it is not giving cool air. Voltas company service engineers have visited and taken away AC on 28.04.2009 for repairing etc.. Allied electronics have do nothing to replace the machine as it is not function at all.Allied electronics may be asked to pay atleast cartage charges for to & fro transporting charge up to service centre of voltas company at jagat puri parwana road Badev park

IQBAL KHAN
[protected]
D-4/T-1 dilshad colony
Delhi-110095

09ap270996 Log-in date with Voltas is 27/April/2009
Address where product is - 374, Lajpat Rai Market, Opp Red Fort, Delhi - 110006
Name in which product is bought - Prem Prakash Arora
Mob - [protected]; [protected]
Vendor - Reliance Digital, Aggarwal Mall, Shahadara

I am dissatisfied customer and very much annoyed with the service these people are providing with such a big brand. Its highly depressing to take decision for buying a A/C from your company and moreover experiencing you after sales service. I am assuring from my side that I will not recommend any one to buy your company's product. I am tracking my complaint everyday and your people giving me useless reasons day after day.

PURCHASED 1.5 TON SPLIT A.C. IN THE MONTH OF MARCH, 2009 FROM S.S.ENGINEERS AND ASSOCIATES, MAMOORGANJ, VARANASI. SINCE INSTALLATION VARIOSTYPE OF PROBLEMS WERE ENCOUNTERED. FIRSTLY, THEY WERE NOT ABLE TO FIXED HOT AND COLD POINTS, SECONDLY, THEY WERE NOT ABLE TO FILL GAS IN THE COMPRESSOR WHICH RESULTED IN TNOT COOLINGTHE ROOM . NOW, THIS TIME AFTER LODGING THE COMPLAINT, THEY SEND THE PERSON ONLY TO INSPET AND TO PROMISE TO FIX PROBLEM ON MONDAY I.E.27TH OF APRIL, 09. NOW, EVEN TODAY, I.E. ON THE 29TH THEY HAVE NOT ATTENDED THE SAID WORK. THEY ARE NOT EVEN PICKING UPTHE PHONE CALS. IS IT NOT A CASE FOR BAD CONSUMER
SERVICE?

I bought an A.C. of voltas from Kohli Sales, Jalandhar on 24th April' 2009, and on the purchase he gave us a written record on the bill promising free installation of A.C. and Free Demonstration but till today he didn't send anyone and after the purchase, he stopped attending our call on phone.

We have called many of voltas officials, but the only thing they did was giving us phone no.'s of other authorities with lethargic replies. and not helping us directly.


List of officials we called:

1. Mr. Ajay :[protected]
He gave us a phone no. of Ms. Navjot in Jalandhar office.


2. Ms. Navjot :[protected]
She said it will cost us extra charges for fiitting and demonstration.
She gave us a no. of Mr. Rajesh Sharma in chandigarh office.


3. Mr. Rajesh Sharma :[protected]
He contacted someone in Ludhiana's Sales Office and told us that they will take
immidiate action, but no reply after that.



After contacting these people, we again called Kohli Sales and this time Mr. Balvinder picked the phone and said that he has no idea that they have given this written note about free installation and demonstrBation.



I am really confused that after buying a product from a good trusted company why am I getting such worst response.

Is there any way I could teach that dealer some manners on how to give a proper service to customer.


Thank You.


Yours sincerely,
Ramesh Malhotra

I PURCHASED VERTIS PLUS 1.5 TON A.C. THE AC WAS INSTALED AND STABILIZER FITTED ON 22.04.2009. THE PERSONS DEPUTED FOR DEMO (APPEARED UNSKILLED AND MOST UNPROFESSIONAL) VISITED WITHOUT PRIOR INFORMATION AND WERE IN A HURRY TO GET THE SERVICE REPORT SIGNED FROM THE WORD GO. THEY SAID THAT THERE IS NOTHING MORE TO ADD BEYOND WHAT IS WRITTEN IN THE USER MANUAL. THE A.C. GAVE COOL AIR FOR A WHILE IN THE EVENING. WHEN I SWITCHED IT ON AT NIGHT ONLY THE FAN WAS WORKING. NO COOL AIR.

I LODGED A COMPLAINT WITH VOLTAS 25.04.2009. CALL No.09AP240890. THE PEOPLE AT THE OTHER END (PH No. 66628695/98) SAID THAT THE MECHANIC WIITH GIVE A CALL BEFORE COMING.

DID NOT CALL UP NOR TURNED UP
CALLED UP AGAIN 26.4.2009.
SAID THE MECHANIC WIILL COME AT 7 P.M. ON 27TH. BUT DID NOT TURN UP.
LATEST STATUS: CALLED TODAY (28.04.2009) AT 11 A.M. WAS TOLD THAT THE MACHINIC WILL CALL BEFORE COMING AND HUNG UP EVEN BEFORE I COULD SAY ANYTHING.

IT APPEARS THAT BUT FOR THEIR PRODUCT VOLTAS INDIA IS AN UNPROFESSIONALLY MANAGED ORGANISATION. SO MUCH FOR 56 YEARS OF 'SERVICE'.

We had bought 6 Nos. of 2-ton split AC from Khanna Aircon, 59, Neelam-Bata Road, Faridabad, Voltas dealer in March, 2008 against our Purchase order No. 1657 dated 21.3.2008. The units were supplied by
Khanna Aircon vide their Bill No. 5369 dated 21.3.2008. After installation of one of the ACs, its stabiliser
was not working which was taken by them for replacement. Till date, after lapse of one year, stabiliser has not been returned.

Similarly on 9.9.2008, they have taken out PCB plate and display unit from one of the ACs and promised
to supply within a week. Sorry to say till date it has not been supplied.

All the relevant documents are available in our office.

May we request Voltas to intervene and get us our ACs back into working condition.

Regards

JL Chugh
Purchase Manager
Frick India Limited
21.5 km., Main Mathura Road,
Faridabad-121003
Cell : [protected]

A couple of days back I purchased a Voltas Vertice Elite 1.5 T window AC from Efficient Cooling System, gurgaon. I was told that the AC would consume between 1-1.5 units per hour. But the AC is consuming more than 2 units per hour ( 2.2-2.3 to be precise). So I asked the service engineers at the voltas service centre in Gurgaon and they blatantly told me that they can't do anything about it and instead told me to change the meter. I even dropped a couple of mails in the Service enquiry section on the Voltas website, but haven't heard from them till date. I feel that I have been duped by the false gimmick of Voltas. Can anyone help me out.?

I have purchased an AC in 2007 June in Delhi. Delhi the weather condition is very hot for 6 months period only and AC will be used during that period only. As the warranty is only for 12 months the ac failed after 13 months in such a way as it is programmed to function so.

When i registered a complaint, voltas send some franchise's to my home for repairing the AC. The quarlity and the behavious of the staff is not up to the mark. When they see it a gas leakage they were very happy because it gives them an option to charge me for that. As this is the first time and i hope it happend only because of my bad luck i payed 3000 rs for repairing the AC. The summer season of 08 gone without any problem and now again in 09 season it stopped working with the same problem.

I have seen the team send by Voltas for repairing the AC is sitting on the AC when it was taken for repairing in a Cycle rickshaw. This show the dedication and professionalism of the company which is a tata enterprise. Now they are again asking me for a repiring charges for the problem.

More over the visit charges for the technician is 300 which is more than a senior doctors consultation fees. This time after seeing the simptom i have myself explained to their customer care manager regarding the possible cause of gas leakage.

Their customer care number is forward to Chennai call centre and they given me several numbers of the voltas Delhi office which is out dated and now functioning at this point of time.

Now i am totally frustrated with the quality of the product and planning to sell it off after 1.5 years of service. The technician visited my house told me that the issue is because of the atmospheric gas which is creating a corrosion to the pipes in the side the ac. I wondered how the refrigerators and my car ac is working fine without any problem from last 10 years and 7 years.

A window ac which is properly maintained is creating problem and company like voltas is ignoring the issue. I feel from the talks with customer care is that they force customer for AMC of the product by reducing the fundamental quality of the product.

I request attention of all the people who wanted to purchase the voltas as to think 10 time before purchasing it.

they dont know what customer and what customer care means. If they knows at least they might have not closed my complaint without proper rectification. Now also i don't expect any good behavior from them

I had purchased Voltas AC with after sale support service. However I am not getting any response from the company after repeated call at[protected], [protected] and SMS 'AC'on 53636. While company is advertising that customer can call at any time in 24 hour and 7 days. After calling at this number customer kept on hold for indefinite time and no body responds the call. I am suffering a lot since last 15 days and looses substential amount in doing call and holding for long time with a hope that some body will attend the call. I do'nt know why such a reputed company sells its products with falls commitment. Please look into the matter by providing safeguard to customers in large.

with regards,

R.K. Agrawal
[protected]

I HAVE PURCHASED ABOVE A/C FROM DEALER PRIME ENTP AT H-16 DDA MKT ASHOK VIHAR DELHI[protected], 27240849 VIDE DELIVERY CHALLAN NO. 1165 OF 18/04/2008 FROM THE DATE OF PURHASE IT IS NOT WORKING PROPERLY DIFFERENT TYPE OF PROBLEMS ARISE ON LODGING COMPLAINT WITH THE DEALER IT REPAIR ITS PART BUT OF NO USE. I AM VERY ANNOYED TO BUT THIS PROD.
AGIAING ON 11.04.2008 IT GOES OUT OF ORDER AND CO. MECHANIC TAKE AWAY THE CIRCUT FOR REPAIR BUT IM NOT INTERESTED TO GET IT REPAIRED TIME AND AGAIN,

YOU ARE REQUESTED TO PL GET MY ABOVE A/C FULLY REPLACE SINCE IT IS UNDER GUARANTEE/WRANTEE PERIOD

SENDER
ANKIT GUPTA/D D GUPTA TEL [protected]

using voltas vertis AC from last 4 years & it is in working condition but remote control is miss place & not ABLE 2 GET NEW REMOTE IN THE MARKET & NO BACK UP FROM DEALER KINDLY ARRANGE NEW REMOTE FOR THE SAME IAM FACING INCONVIENENCE.

I have called the company around ten times over as many days but they never send any technician. They promise service in 24 hours.Just want to warn anyone even thinking of buying a Voltas product. DONT. The service is deplorable and pathetic. Firstly, the helpline connects you to Chennai. I'm in Mumbai with a dysfunctional AC and the guy in Chennai has no idea what he is talking about. I have called up around ten times. Each time they promise service withing 24 hours. Either their clocks in Chennai are as broken down as their Voltas AC's or they dont know how to read time. Till today, more than peace in the country and food for the starving, my prayer is that the Voltas technician will finally ring my doorbell... before i ring the bell at the Consumer Guidance Forum where I will bum Voltas for a huge sum in mental torture.

Neil Azavedo, Kharghar

ALI AKBER MUJPURWALA
NO 9/1 PERUMAL KOIL STREET
MADHAVARAM
CHENNAI 600 060
LAND MARK NEXT TO MADHAVARAM BUS STAND
OPPOSITE TO BOX MAKING COMPANY