Voltas Complaints & Reviews

I have purchased Voltas Water Dispenser on the name of M.A Enterprises on dtd 31 march 2009 from Raghu Electronics Sonipat . From the date of purchasing its not working properly and we lodged a lot of complaint against this whose Complaint no. is 09AP141088.

My name is Dr Sathiaseelan Sundaralingam living in Sector 50, Gurgaon 122018, Haryana. I live in a rental accommodation since May 2009. My house has 3 bedrooms and one living room. The house is fitted with 6 Voltas A/C units (2x 2tons and 4x 1.5 tons) which have been bought my landlord during May 2009. All units are brand new which have been purcahsed and installed by authorised Voltas delaers and service engineers respectively.

Unfortunately, since the day 1 we have been facing several issues. The actual issue is that the most of the units are blowing hot air frequently, but the problem has not been identified yet by the Voltas authorised service engineers. The service engineers are visiting our home almost every other day (since May 2009) and tryout solutions in a adhoc manner. For example,
1. first they have stated that the outdoor units are kept under sun and therefore compressors are shutdown when temperature goes above 40 degree. We have then made shades for all compressors but the problem still appears. We spent significant amount of money for making these shades without gaining anything.
2. The service engineers also advised us to pour water on top of all compressors every hour to keep the units in working condition. Although i don't accept these meaningless technical statements i have done those for verification purpose. As i expected there are no changes by pouring water. Please note that last few days the temperature in Delhi and Gurgaon are mild but our ACs are still blowing hot airs.
3. Now, your engineers are stating that the problems lie in the stabiliser and advised us to replace them all.
This looks to me that i have been made fool by these guys. I would like to know the actual reason for the failures. If we know the reason then we can find some remedies. For this i need a competent/skilled service engineer who can investigate the current issues and advise us for solution. Otherwise it will continue forever in adhoc fashion.

Please note that since we move into this property we are so much disturbed by these issues. We couldn't continue our normal life. Since i am a UK employee i don't know much about the process of handling these local issues.

I altready made a complaint to the Voltas regional manager and Customer service department but i havent received any response so far. Please note that the time when i generate this complaint is 3.49 AM. Hope this will clearly indicate you my desperation of finding an immediate solution.
Regards
Seelan

Very bad and wrost service


In our showroom 3 AC (2 ton split AC) installed in march 2009 since then we are facing problems regularly,
we complained several times in customer care, service managers, but there is no one who can help us.

customer care officer and others guid us to contact Mr. ANIL KUMAR SHARMA, North regional manager
Then he suggest to contact MR. SANJEEV AGGARWAL GAZIABAD SERVICE BRANCH MANAGER, , [protected]

But these related persons never reply as they are having responsibilities regarding their services. they ignore and not picking the phone.

we are getting problem since march and never been solved.

they took many parts of AC for change with new one but they didnt return yet.

Kindly if any one can provide me numbers of MR. ISHAT HUSSAIN (VOTAS Chairman) OR MR. SANJAY JOHRI (PRESIDENT Appliances VOLTAS) it will be very help full and appriciated. I want to inform them about their services


cobb apparels
189 new gandhi nagar
Gaziabad

[protected], 62
[protected]
[protected]

NOTE-- After this experiance I never suggest any body to buy voltas AC and their service are so bad and worst,

Its not "INDIA KA AC, ,

Dear Sir,

I had made a complaint to your call centre on 28th June 2009(No. 09JU280072) non funtioning of window A/C and the comlaint was attended on 30th June 2009(i.e delay of two days). The engineer of your authorised service centre M/s Timex told that motor is faulty to be repaired/replaced. I asked him to replaced the motor that day and paid advance Rs.500/- for this. The concern man of your authorised service centre Sri Shekhar committed to replace the motor next day i.e. on 01.07.09. But till to day neither any body came to replace the same nor lifting the phone no.[protected], [protected](i.e. total delay to repair the A/C is six days ) of your service centre. So I am fed up and want advance money back. I will repair my A/C from olther agencies.I need your help in this regard and solve my problems by investigating the case on priority.

This reflects your ineficiency in after sales service towards customer, in this connection i want to speak your concern Voltas Window A/C (after sales service heads) will you pl. provide me contact no. and name in return mail

Thanking you

Dhruba Ray
Mob No. [protected]

I purchased a voltas water dispenser from naveen electronics, model town on 20th June 2008. They provide me a warranty of one year from voltas on this product. On 27 April 2009, I Call voltas customer service helpline and lodge a service complaint with complaint number (09AP271242), they said in next two days my problem will be solved from that day onwards, I registered three more complaints 09MY061407 6 May, 09JU081682 08 June, 09JU241590 24 June), their technician visit my office but my problem was not solved, I called around 20 times on help line for requesting a better technician but no results, Also, There is a Mr. Parvesh, who is handling my complaint, he is misbehaving and using
bad language. I called customer care for his complaint but they deny to register my complaint and also when I request for contact numbers of any senior authority for reporting this matter, they said they cannot provide any telephone numbers and my water dispenser will be repaired within few
days, But till date no action had been taken. Now They told me as product is out of warranty, they will not repair it without pay. After few hours, i got a call from Mr. Parvesh, he is asking for Rs 2000 to repair my product as in under warranty...because actual charges will be around 4000.

Comracer of A.C. is Not starting

TO WHOM SOEVER IT MAY CONCERN

Dear Sir /Madam,

I Natasha Sagar had launched a complaint with Voltas Cust. Care on 27/06/09 Reference No.09JU272248, which was promised to be attended within 48 hours, but contrarily of my repeated reminders no person has even attempted to visit my premises even to check the fault within my AC.

As it is a hot summer & no air conditioning adds to ones miseries, combined with the constant harassment of calling the cust care without any response only a simple "sorry" Or "we shall talk to our seniors & technical dept & forward ur request" adds insult to the already anguished outrage

Kindly help me battle the injustice, the above mentioned company has contracted for under the said ref. number.

Regards

Natasha Sagar

Dear Sir,
I bought One Voltas Split AC of 2 Tons Vertis Model on 26th August 07 from Ashoka Sales Agency Faridabad. It worked for 2-3 days in that season and then summers were over and it was not required. Since this AC is installed in our drawing room we use it very rarely i.e for not more than 12-15 times for 3-4 hours during whole season.
We were promised two free services of the AC. But we did not get any free service at all.
Next season of 2008 AC did not work at all. We made a complain. Somebody came after many days and said Capacitor is not working. If you want free replacement then wait for 7-10 days or if we want early resolution of the issue he can buy one from the markrt and make AC operative. We paid Rs. 450/- and got Capacitor changed and AC started working. I have the bill with me. It worked for not more than on 3-4 ocassions and then again started to give trouble. By this time summer was over.

During this season of 2009 AC has not worked at all till date. History of complains with complaint numbers is as follows:
1. Complaint No. 09JU100754 May 09. Person named Appu cell number [protected] came after 3-4 days from Weather comfort services an authorized service center of VOLTAS and said capacitor is not working and changed it. Ho took Rs. 550/- from us and did not give any receipt. Only gave Service Report. AC worked only once in his presence and then did not work again even once. We called Mr. Appu again and he told us to make complaint once again and tell them that our compressor is not working and they will change our compressor.
2. Complaint No. 09JU172797 was again lodged with Voltas and was attended by Mr. Ranjit. He said that this time a senior person will come and have a look at the AC and if confirms bad compressor then compressor will be replaced. Head of the unit Mr. Deepak came without any tools and AC was working eratically in his presence. He told that he shall get compressor changed at the soonest. It was around two weeks back. We kept on calling them and were told by Mr. Appu that compressor has been received for replacement and shall be replaced in a day or two. Mr. deepak told me 10 days back that he will come on that day with all tolls and recheck the AC completely. He did not come. I called again next day and he said he will come that afternoon. He never came and then therafter stopped picking our phones.
3. We called Voltas complaint center on 30th June and spoke with Mr. Sameer and requested him to put us to some senior person or supervisor to whom we could explain our problem. But he refused to put us to any of his senior persons and once again gave us a complaint no 09JU302824.

Please help us to resolve this problem.
Best Regards,
Sanjeev Talwar

To Voltas
i am Gunpreet Singh having Voltas Ac 1.5 split V. Gold

on 21nd of June i was facing a problem with my AC remote, so i register a complaint at [protected]

with the complaint no 09JU221460 on 22nd June and receive message that the complaint will be solved in 48hrs..

Till today 27th june, no one has visited at my home for my complaint
i have complained at[protected] and [protected] many times about my unsolved problem but didn't get any response

This is really a very poor service by Voltas...

Gunpreet Singh
[protected]
314 Model Town, Ludhiana, Punjab.

I purchased a 1.5Ton Window AC from Voltas on 22nd May'09. On 29th May'09 the fan motor stopped working. Voltas sent its engineer to replace the motor dispite my repeated request to replace the entire unit as it was defected since no Airconditioner stops working within a week's purchase. One the motor was replaced the exact setting of the motor could not be done by Voltas. The engineer visited 4 times to reduce the noise. Before the problem with the fan motor could be resolved completely the AC has now started dispensing water inwards in to the room where it is installed than discharging it outside. On speaking with various serion level officials Voltas the only reply that I get is that it is a problem of the installation and that the machine is not deffective. I fail to understand that how can it be a problem of installation if the water was being discharged uptill now from the rear then all of a sudden it starts dispensing the water inwards. It seems one has to employ an individual on a full time basis to get these machines repaired on a daily basis. Because the officials at Voltas fail to accept that the unit is deffective and insist on only repair.

I have bought a Voltas vertis plus 1.5 ton window AC from SK enterprises, Patna, Bihar on 21 Jun 09. the package was delivered by the dealer at home. when opened it was found that the AC has no company logo or name of Voltas written at the rear side of AC on a metallic sheet which used to be the trade mark of the TATA product. There was no user manual in side and the remote also was not having any company logo of the voltas company no name at all and no batttery to test its serviceability. However there is name of the model and company logo on the front side plastic body covey' grill.

The matter was reported on telephone to the dealer and also questioned the genuineness of the product from the dealer and the customer care center of the company. the customer care replied that the product should have the company logo on the remote. the matter was also reported to sales manager and manager operations of voltas at patna on telephone. Since i was on military duty i could not personally go to the dealer on the same day and went to register the complaint in writing to the dealer only on 25 june 09 and deposited the remote as it was assured by the area sales manager that it will be replaced. The serial number of the product is 4010903A09E013065.
request confirm the genuineness of the product.

Hello, .

As per above subject we have installed 01 Tonn AC in July 2007.Now AC is Tripping on F6 fault code.
but details of error are not mentioned in operation manual so you are requested to tell me the exact fault of AC.so that we can inform it to nearest AC dealer & can get service immediately.

Sine the day I have bought this machine 4 months back(feb 2009) I havent used it only for 20 days, after one months there is no cooling water dripping, till todate (june 2009) machine is not working properly.

I have complined to all the the mangers, area mangers but no action concrete action till to date.

I appeal to government that Voltas AC should be band in INDIA beacuse of its POOR coustmer Service, and unproffesional approch in deling with coustmers.

purchased Voltas 1.5 ton window AC on June 14th, 08
Last year it worked fine. However since teh beginning of the season it is not cooling continuously. I called the technicians several times but they come, spend some time and go and the problem is persistant. This is the most inefficient technical support I have ever experienced. the technicians don't know either their job or they are deliberately not doing it well. In the process of calling them so many times I have also surpassed the warranty period. I have vowed that Iam going to claim compensation from Voltas. I will not let them go so easily. They have to either repair my AC properly without charging me anything or else they have to refund /replace the machine.

Rohini
faridabad
[protected]

Dear Sir,
Even on repeated calls to your customer care representatives, the complaint for
my water dispenser 09JU201404 has still not been attended to.it was on Friday, the 19 June that the complaint was first registered and today I urgently need someone to please rectify it as soon as possible as this is going to be the worse experience I can ever have with any of the home appliances I have at home.

I hope You shall please look into the matter as soon as possible and do the needful,


Regards,

Bhushan Arora

I have bought Voltas AC on 1st February 2009 i.e its only 4 months o[censored]sage and I am getting lots of problem with this AC. First of all the cooling is very less or I can say its now not even work as a fan.
I am really fed of this AC because of this. Moreover the consumption of electricity is much more compared to the initial usage. This AC shows temperature of 33-34 degree most of the time.

Second the Noise it makes while running is unbearable. While running, when the AC Compressor starts/stops it makes a very irritating, heavy noise.

To troubleshoot the problem, I have called the Voltas Call Centre several times and after several followups a guy came but that too was In vain as he said there was no problem with AC. As of now I am still facing the same issue of cooling with this AC and now I am fed up of Voltas AC Performance and After sales service. I just want this AC to be replaced at the earliest.

Article Code:[protected]
Serial No: 4010875M080E1143
Code:[protected]

Sir I purchased voltas water dispenser one and half year back from central market Lajpat Nagar. one week back it stopped cooling water. We lodged a complaint at Customer care. When technician came he told us that the compressure is burnt. He told us to buy new compressure for Rs 4000/ approx. We also lost our bill. Tell us the remedy. A company like voltas is supposed to replace the burnt compressure at this early stage. Waiting 4 positive reply
CA Narinder Kumar Arora

Dear readers, i purchased, a super mini, water dispenser, a product of voltas in july last year. since june 2nd the cooler part is not working, their technicians have come and decided to re gas the compressor unit, after finding leakages, after 16 days they took it to their workshop and repaired it. when i recd back the unit, their technician told me to fill the water into it. as i filled water it drianed out . now the dispenser had a water leakage. on further inspection their technician found the flexible hoses for the outlet valves are not connected properly, they asked me for cello or electricians tape, so that they can repair the pipe. when i insisted then they accepted to replace the pipe from local market. now one of the technician has taken the pipes for the sample and has not returned back since last 4 days
bottom line is that, repairs of such small item is being done by outsourcing... means they have contacted local repairer without proper training to handle the equipment.
our first job every morning is to call up their call centre no. and ask for the complaint to be attended
can consumer forum do anything about it.

I have 2 one ton split Acs, and have an AMC with voltas for which i have paid Rs 7000.My authorised service centre is Silica Cooling and Bhushan Electronics...both of which have offered me horrible service...15 days and my complaint is still open ...and voltas doesnt care...why are they charging the customer so much for an annual maintenance contract if they cant give good service.I spoke t the Manager Mr Rajesh ...he made the owner of Silica cooling call me...but still my acs are not working...I HATE VOLTAS service.wiill never tell anyone to buy it...

This referes to my earlier complaint on the subject mentioned above. The 1 Ton Voltas window AC, Model-Vertis plus was purchased on 31/7/2008 from M/s Kumra Engg. & Elect. Works, Dwarka vide Bill No.388, Book No. 008. I have to make Six complaints since its purchase. On 5/5/2009 Mr. Ramjanam, the Voltas technician checked the AC and found the PCB ( not MCB as mentioned my earlier complaint) defecti ve and taken by him to workshop. Since then I have called Voltas service centre/ Call center several time. Also contacted Mr. K.L. Verma ( [protected]) for the solution. Nothing has been done so far. We r suffering in this summer instead of comfort from Voltas.

Kindly help to solve the problem and compensate resonably.

A.K. Singh