Voltas Complaints & Reviews

I am a TATA employee and I have bought Vertis elite 1.5 ton split AC from "Sri Maruthi Aircon, Saligramam, Chennai" on May 2009. Installation was done by 2 young guys who are inexperienced and did a very worst installation. I again fought with that agency and they corrected the installation.
Within a months time, i have a water leakage inside the room. On complaining to voltas they again send inexperienced service persons from the same Maruthi Aircon, he did some adjustments and went off without even checking and we kept on calling again for 5-6 times in this 4 months. This time i requested for a senior service technician and he detected that the cooling unit has to be adjusted and he wrote that in the service report and went off saying that someone will come and do ot. Again no one responded for 4 days, upon calling them one person came without any tools and he said that he had not brought any tools and assured that he will come again but as of today no one turned up. This makes us really frustrating and i am sure i will not recommend this TATA product to anyone because of this worst service. Does voltas have such bad dealers who does not care off their customers?

sir/madam
With regard to my invoice no.156. I have purchased a voltas vertis gold split 1.0 air contion dated on 9 may 2009 from COOL BIRD TRADING CO.(bp-29 pitam pura delhi 110088

few days from the day of purchase their is a gas leakage in the ac.then i have complaint this problem to their customer care with complaint no 09my292294. they solve the problem of gas leakage but after few days some problem come again. the problem occurs 4 times and the last complaint no is 09au071076 dated on 7.8.2009 . i have request them to change my air condition. firstly they do not agree to change but later on they agree but till now i have calling them daily but they do not act upon my compliant.

i request u to take need full steps regarding my complaint. and chang my both pieace of air condition(outer unit and inner unit). as soon as possible.


thank you
your faitfully
sayeed

Dear sir
Please make it confirm i have got appointment letter fromEmirates air lines U.K and i am sending attachments of two letters pleas reply me as on early

Thanking you

Yours kind regards
Madhavan sukumar

I have bought Vertis VOLTAS 2 ton split AC from "DHURIA AND CMPANY 169 RED SQUARE MARKET HISSAR". Within a few time, i have a problem in its cmpressor. On complaining to same, he did not respond for many days and on calling again, he is asking for Rs 4000 to change the compressr Does voltas have such bad dealers who piss off their customers?

rgds
jitender deewan
[protected]
[protected]

Many time we have followup with this company service provided it is no waranty period but still this machine is not working

pls look in to the matter


Thanks and regard
Dinesh Patel
Mob.no.[protected]
Fullerton india credit company
Gouri Shankar Mandir Road
Sanday Market Raigarh 496001

DEAR SIR

PL FIND ENCLOSED SVC REPORT NO 1186 DT 19/08/2009 OF YOUR AUTHORIZED SVC CENTRE OF COMPLAIN NO 09AV171247 DT 17/08/09. THIS COMPLAIN IS STILL PENDING ON 25/08/2009. SIR WE ARE IN CABLE TELEVISION INDUSTRY WHERE WE NEED AC TO CONTROL THE TEMPERATURE OF OUR CONTROL ROOM FROM WHERE WE TRANSMIT THE SIGNAL TO THE OPERATORS. IT IS ALREADY ONE WEEK FOR THE COMPLAIN AND IS STILL PENDING. THIS TYPE OF SERVICES ARE NOT EXPECTED FROM THE GROUP LIKE "TATA". KINDLY ENSURE TO RECTIFY THE PROBLEM TODAY ON URGENT BASIS.
This is also to inform you that we are trying to contact on phone no.22574929, 45642272 but there is no response.

Thanks & Regards


Ashish Kumar Jha
Officer Technical
Contact[protected]

Wire & Wireless India Ltd.
B-10, Lawrence Road, Industrial Area
Delhi-110035, India.
[protected]@wwil.net, website-www.wwil.net

Respected sir,

I Manoj Kr. Dhaka purchased a voltas split A.C 1 ton vertis ( Serial N0.-4551067P[protected] plus on dated 29 may 2009 (Bill No.-2347) from Shree Sudarshan Electronics, F-24/1, sector-3, Rohini, Delhi-110085 (Ph. No[protected],[protected].
On 14 june 2009 there is a SIAC leak in my AC and whole gas is leaked. After calling service centre they repaired it with gas welding machine and and gas is filled.The service engineer at that time suggest that this A.C unit is faulty and advised me to replace it. Than i informed this to Shree Sudarshan Electronics (The dealer) and also to the local service manager but no feed back given to me after that.

Again same problem accured on dated 14 june 2009 and again after filling the gas local service engineer Mr. jamal suggest me to replace this A.C from company. I again informed this to lacal service manager and the dealer but no actio taken place.

Again same problem occurred on dated 16 july 2009 and the visiting service engineer given me in written to replace the A.C unit. I again informed this to the dealer and local service manager on phone but nothing is done till date. The local service franchise name is GINNY AIRCON and its address is BA12, Mangolpuri, Industrial Area, Delhi-110083 (Ph.- [protected],[protected]

Now Iam informed you about this matter so that my A.C unit will we replaced as soon as possible.

Iam waiting for your response and action on this matter

Thanking you

Manoj kumar Dhaka
Ph. -[protected], [protected]

I have purchased an 1.5 ton split AC-voltas vertis premium on 2-jul-09, from higloo marketing, west mambalam chennai-33.tamilnadu.we have complained of water dripping and low cooling problem to the dealer twice and he has turned up once and said gas in the ac machine needed to be refilled, which he did so once.but again from next day the same problem is continuing.we have informed the problem but the dealer has not turned up.will the company replace the machine or rectify the problem.we have also bought an samsung 1.5 split ac which is working very well.

I bought Voltas Vertis Premium 1.5 Tn Window A.C. on 06/07/08..Just after few days purchasing this A.C., I founf that it is not working properly and there were parts which were faulty..After speaking with the Voltas customer care and realizing that nothing is happening, i spoke to the supervisor and asked him TO REPLACE THIS MODEL as it is troubling us since I bought it and have to called the Technicians tow times within the first month of purchase...On this supervisor denies to change the Model and said that they will change the faulty parts and will make sure that after this replacement A.C will work proerly..
I wanted to get this model changed but even after my several requests that did not happen..

Now after 1 year I again realized that the A.C. is again not working..Foe this I agin launched a complaint in Voltas Customer Care on 04/08/2009.. complaint no: 09AU042390.. The technician visited us on 06/08/2009 and said that the COMPRESSOR NEEDS TO BE REPLACED AND THE GAS RE-FILLING NEEDS TO BE DONE..And asked us to pay 2500/- Rs. for this..I called the customer care again in the evening asking why I need to pay this charges..I made a call on 06/08/2009 at 8 PM..Then the cutomer care executive to whom I spoke at that time told me clearly that GAS rE-FILLING AND COMPRESSOR REPLACEMENT WILL BE DONE FREE OF COST AND I JUST NEED TO PAY 350/- RS. AS A TRANSPORTATION COST..And he told this agter confirming with the supervisor and putiing the call on hold for a long time. I agree to this and asked to send the technician to correct this ASAP..They said that technician will visit the next day...I waited the entire day but no body appears..After this I called them for entire week but no technician never appears..the only response which I recieved is that they are escalating the matter and I will recieved a call for the Service centre related to this. But I never recieved a call.
I agin made a call on 14/08/2009(today) and spoken with one lady who told me that THIS WILL NOT BE FREE OF COST AND I HAVE TO PAY THE CHARGES TO GET IT DONE..The lady was very rude ...I told her that I have spoken to one of their executive who told me that this will be free of cost..On this she said that she dont know why that executive told this..I asked to transfer the call to the supervisor or to give me the supervisors number so that I can explain the issue to him..But she denies that they dont have this information..
Now my question is that when I have asked to change the Model 1 year back realizing that this is a faulty model as it keeps on trobling me..they didn't agree to this and now after 1 year this big fault has happen, they are asking me to pay the price for it..This thing got proved that this is a faulty model as the Compressor did not work even for 1 year. I have never expected such a service from such a Reputed name in this section.I feel like that I have been cheated by Voltas..
Now what I want is very simple that all the replacements and the Gas re-filling to be done free of cost..

VOLTAS AND EMPLOYESS OF VOLTAS ARE REALLY [censored]ING [censored]S...[censored] YOU ALL.. INCLUDING YOUR MANAGEMENT...

On 9th August 09, I purchased Voltas vertis Plus 1 ton AC from your authorized dealer, ARVEE Enterprises, Lajpat Nagar, N.Delhi.. On Installation, I found it Damaged in the box.. The front plastic panel, (Grill) was broken... I discussed that issue with the technition who was installing the AC... He said that he had contacted the dealer, from were we purchased it... He assured me that the guy from Voltas will come on Tuesday, 11th August, and he will replace the Front Plastic panel (grill)..

I tried to contact the dealer on today on Tuesday, but nobody was responding...

Then I tried to contact Voltas customer care number, they also turn out to be [censored]ing [censored]s...They were also not responding, Infact your toll free num was not working...

aNYHOW i MANAGED TO GET IN TOUCH WITH YOUR [censored]ING CUSTOMER CARE AND THEY FILED A COMPLAINT (09AU131772).. THEY ALSO GAVE ME FALSE ASSURANCE AS ALWAYZ, THAT IT WOULD BE REPLACED SOON ... TILL NOW NO WORK HAS BEEN DONE.. NOBODY CAME FROM [censored]ING VOLTAS...

Now you tell me... why are you defaming yourself.. why you guys have such a pathetic customer care service...

Now I want my issue to be resolved, Else i hav to direct my issue to Consumer court...

[censored] YOU CEO OF VOLTAS...

[censored] YOU MANAGEMENT OF VOLTAS...

[censored] YOU SERVICES OF VOLTAS...

w.d. wasn't working. i made a complaint on 13/5/09 ( call slip no. 09AP211581). Technician from m/s. GINNI AIRCON, BA-12, Mangolpuri ind. Area, Phase II, came and he told us about the gas leakage.He took the machine and returned it on 16/05/09 and charged Rs. 1200/= as the repair charges. the machine worked for a very short time. I made numerous complaints after then, they even visit us but still the same result. they even took the machine back on 22/06/09 and returned it after four days but I am still facing the problem.the machine work for 2-3 hrs. and then it gives hot/normal water instead of chilled one. i again called them on 12/07/09, but no one came since then. I made numerous calls thereafter and even talked to owner of the service franchise. He seems to be a polite person but whats the use.the machine still is not working. You see its almost one month old call and 3 month old complaint. i didn't understand why i have bought the w.d. whole summer season has gone and i am still thursting for chilled water. whether its the problem which they couldn't able to find or as if they are least bothered about the customer. So you are requested to look into the matter and get the machine fixed as soon as possible.

Above AC purchased on 19.4.2006 (Compressor defective) is lying with Swift Aircare Sector 44 Noida since 26.7.2009. I have contacted them thousand times since than and not getting any favorable response. I even contracted some officials of Ghaziabad region to help me in the matter but in vain. It is disgusting on the part of such a big company and such a poor service. You are requested to intervene and get my problem solved under intimation to me.

Sub- Voltas 1.5 ton Window AC - Complaint No. 09JL212140

Regards,
Ashok Khanna

I have purchased one Voltas (Vertis gold 1.5 ton) Split AC from (Sole Authorised distributors at chennai) -
serial no[protected] model no - MSE18CR
It was not working properly, Chillness has not coming properly. It takes many more time to chill the room.
Now I feel that I should approach Consumer Forum for my comlaint.

kindly take necessary action for this.

THANKS & REGARDS
A.SIVAKUMAR
CELL NO- [protected]

Dear sir/ma'am,
I had bought Voltas vertis premium 1.5 ton (split) along with voltas stabiliser in July 09 at RAJPAL electronics, meerut. But the stabiliser provided (145-220 V) does not support the AC due to voltage fluctuationg below the range. I was assured the stabiliser would be exchanged, with wider ranged one, in case we encountered such a problem. However, I have not received any response from the above mentioned voltas dealer despite constant reminders/calls/visits. I would be deeply obliged if you would look into the matter.
Thanking You
Yours' sincerely
Dr M.K. Malik
Meerut

V Have lodged a complaint vide no 12851 through Diebold for AC of my ATM cabin in jul09 o[censored]r company however the person from ur company have attended the problem and infrom us the fault that supplying cable is to be changed and promised us to get it repaired within 3 days but the problem remains unsolved even after 10 days have been passed due to which my ATM misbehaves and lot of customers are deprived of ATM services

From
Syndicate bank
dholpur House, Chippitola
Agra
Tel no.[protected]
Sunil Gupta
Mob no.[protected]

I have purchased a window AC 1.5 t of Voltas Make Vertis (Sl. No. 4010750/U/05C/842571) from National Electronics, Hazratganj, Lucknow on 10.08.2005, vide invoice no. 1640. It was not providing cooling properly, so I get it repaired from S. S. Refrigeration & Appliances, Auth. Sales & Service Dealer for Voltas, Shop No. 10-11, 3/18 Vijay Khand, Gomti Nagar, Lucknow; as per receipt/bill dt. 02.07.2009. As per Sri Sanjay Singh, owner of S.S. Refrigeration & Appliances, he has changed the compressor as it was under 5 years guarantee period, and done gas charging etc., for which he has charged me Rs. 2500 and consumed about seven working days.

But still, my AC is not giving proper cooling. At least about 100 times I have called at his telephone nos.[protected],[protected],[protected],[protected], but he is not turning up to see the problem in my AC. Most of the time his shop remains closed.

Therefore, desperately, I got my AC checked from a local AC mechanic, and as per his version, S.S. Refrigeration & Appliances has changed my original compressor with a Samsung Brand compressor, and which is not working properly.

Since Mr. Sanjay Singh of M/S S.S. Refrigeration & Appliances is not listening to my problem; I am writing to you.

Please instruct Mr. Sanjay Singh to get my AC done in proper order immediately, otherwise I am writing/moving my complaint to Consumer Forum.

Hoping for an early reply and action.

Thanking you.

Sanjay Jain
Phone No.[protected],[protected]
Email: [protected]@hotmail.com
Address: 1/ 130 Vivek Khand,
Gomti Nagar, Lucknow-226010

Dear Sir,

This is Dr. Tej Singh Nahar from Bhilwara, Rajasthan. I had filed a case in District Consumer court of Bhilwara in context of fridge's compressor. Now, when court has given the judgement in my favor on 27th oct, 2005, no action has been taken from your side till date. for your better understanding, I have couriered you the related documents to your headquarter situated at Dr. D.N Road, Mumbai-400001.

So I request you to look into this matter and take an sincere and immediate action otherwise i will not hestitate in approaching Consumer Court for the implementation of above mentioned judgement.

Regards and Thanks,

Dr. Tej Singh Nahar.
+91-[protected]

I bought a 1.5 ton window AC Volats Vertis plus from M/s Rahul Refrigerations, South patel Nagar, New Delhi on 05.07.09. I was assured by the dealer for fresh piece on my specific query. However, during the installation i pointed out to the technician that the machine's window grill is not setting rightly. However, he inssited that it would be set right. However, nothing happened and i asked dealer to give me the fresh piece on 09.07.09, but he asked me to contact voltas customer care. I lodged a complant with voltas no.09jl180652. The service engineer visited my house and told me that the machine is newer one and only the grill is broken which the company will replace free of cost. However, more than 15 days have passed and i have called voltas customer care no.of times but no action has been taken by the company.

Dear Sir
I purchased Voltas AC Split 1.5 Ton Vertis Elite on 16th April 2008. Unit Seril no is 4511022A08A000998/451033A08A004255.
I registered the complain in Crystal Care and the reference no is 09AU011827.( Swing is not working and Display failure)
Their Engineer attended and informed me that Digital Sensor has tobe replaced and the price is Rs 750/- Service Charge is 450/-( one time).
He told me that Sensor failure is happening due to Power Fluctuation, But we have purchased Stabiliser 4 KvA branded recommended by your Dealer.
Please clarify me, will it happen eventhough we go for branded recommended by dealer with in 16 months from date of purchase?????
I hope your prompt reply will satisfy me

I am really sorry to write such a mail to you but i am very disappointed
with your services. Only 3 months before i have taken a 5 star - rating
Voltas AC from GOPI AGENCY - G. T Road Panipat. and last 1 month my AC
remote is out of order. I have visited GOPI agency amny a times but they
are doing nothing. This is really ridicule's that this is such a big
company and services are almost nil. I have also raise a complaint over the
no.[protected] but all was worthless. So, now this is a kind request to
you that before i make a issue of this resolve the matter at the earliest.


Regards

Kuldeep Singh
H N 674/1
NEW DIWAN NAGAR
PANIPAT
m [protected]