Voltas Complaints & Reviews

I bought Voltas Vertis Premium 1.5 Tn Window A.C. on 06/07/08..Just after few days purchasing this A.C., I founf that it is not working properly and there were parts which were faulty..After speaking with the Voltas customer care and realizing that nothing is happening, i spoke to the supervisor and asked him TO REPLACE THIS MODEL as it is troubling us since I bought it and have to called the Technicians tow times within the first month of purchase...On this supervisor denies to change the Model and said that they will change the faulty parts and will make sure that after this replacement A.C will work proerly..
I wanted to get this model changed but even after my several requests that did not happen..

Now after 1 year I again realized that the A.C. is again not working..Foe this I agin launched a complaint in Voltas Customer Care on 04/08/2009.. complaint no: 09AU042390.. The technician visited us on 06/08/2009 and said that the COMPRESSOR NEEDS TO BE REPLACED AND THE GAS RE-FILLING NEEDS TO BE DONE..And asked us to pay 2500/- Rs. for this..I called the customer care again in the evening asking why I need to pay this charges..I made a call on 06/08/2009 at 8 PM..Then the cutomer care executive to whom I spoke at that time told me clearly that GAS rE-FILLING AND COMPRESSOR REPLACEMENT WILL BE DONE FREE OF COST AND I JUST NEED TO PAY 350/- RS. AS A TRANSPORTATION COST..And he told this agter confirming with the supervisor and putiing the call on hold for a long time. I agree to this and asked to send the technician to correct this ASAP..They said that technician will visit the next day...I waited the entire day but no body appears..After this I called them for entire week but no technician never appears..the only response which I recieved is that they are escalating the matter and I will recieved a call for the Service centre related to this. But I never recieved a call.
I agin made a call on 14/08/2009(today) and spoken with one lady who told me that THIS WILL NOT BE FREE OF COST AND I HAVE TO PAY THE CHARGES TO GET IT DONE..The lady was very rude ...I told her that I have spoken to one of their executive who told me that this will be free of cost..On this she said that she dont know why that executive told this..I asked to transfer the call to the supervisor or to give me the supervisors number so that I can explain the issue to him..But she denies that they dont have this information..
Now my question is that when I have asked to change the Model 1 year back realizing that this is a faulty model as it keeps on trobling me..they didn't agree to this and now after 1 year this big fault has happen, they are asking me to pay the price for it..This thing got proved that this is a faulty model as the Compressor did not work even for 1 year. I have never expected such a service from such a Reputed name in this section.I feel like that I have been cheated by Voltas..
Now what I want is very simple that all the replacements and the Gas re-filling to be done free of cost..

VOLTAS AND EMPLOYESS OF VOLTAS ARE REALLY [censored]ING [censored]S...[censored] YOU ALL.. INCLUDING YOUR MANAGEMENT...

On 9th August 09, I purchased Voltas vertis Plus 1 ton AC from your authorized dealer, ARVEE Enterprises, Lajpat Nagar, N.Delhi.. On Installation, I found it Damaged in the box.. The front plastic panel, (Grill) was broken... I discussed that issue with the technition who was installing the AC... He said that he had contacted the dealer, from were we purchased it... He assured me that the guy from Voltas will come on Tuesday, 11th August, and he will replace the Front Plastic panel (grill)..

I tried to contact the dealer on today on Tuesday, but nobody was responding...

Then I tried to contact Voltas customer care number, they also turn out to be [censored]ing [censored]s...They were also not responding, Infact your toll free num was not working...

aNYHOW i MANAGED TO GET IN TOUCH WITH YOUR [censored]ING CUSTOMER CARE AND THEY FILED A COMPLAINT (09AU131772).. THEY ALSO GAVE ME FALSE ASSURANCE AS ALWAYZ, THAT IT WOULD BE REPLACED SOON ... TILL NOW NO WORK HAS BEEN DONE.. NOBODY CAME FROM [censored]ING VOLTAS...

Now you tell me... why are you defaming yourself.. why you guys have such a pathetic customer care service...

Now I want my issue to be resolved, Else i hav to direct my issue to Consumer court...

[censored] YOU CEO OF VOLTAS...

[censored] YOU MANAGEMENT OF VOLTAS...

[censored] YOU SERVICES OF VOLTAS...

w.d. wasn't working. i made a complaint on 13/5/09 ( call slip no. 09AP211581). Technician from m/s. GINNI AIRCON, BA-12, Mangolpuri ind. Area, Phase II, came and he told us about the gas leakage.He took the machine and returned it on 16/05/09 and charged Rs. 1200/= as the repair charges. the machine worked for a very short time. I made numerous complaints after then, they even visit us but still the same result. they even took the machine back on 22/06/09 and returned it after four days but I am still facing the problem.the machine work for 2-3 hrs. and then it gives hot/normal water instead of chilled one. i again called them on 12/07/09, but no one came since then. I made numerous calls thereafter and even talked to owner of the service franchise. He seems to be a polite person but whats the use.the machine still is not working. You see its almost one month old call and 3 month old complaint. i didn't understand why i have bought the w.d. whole summer season has gone and i am still thursting for chilled water. whether its the problem which they couldn't able to find or as if they are least bothered about the customer. So you are requested to look into the matter and get the machine fixed as soon as possible.

Above AC purchased on 19.4.2006 (Compressor defective) is lying with Swift Aircare Sector 44 Noida since 26.7.2009. I have contacted them thousand times since than and not getting any favorable response. I even contracted some officials of Ghaziabad region to help me in the matter but in vain. It is disgusting on the part of such a big company and such a poor service. You are requested to intervene and get my problem solved under intimation to me.

Sub- Voltas 1.5 ton Window AC - Complaint No. 09JL212140

Regards,
Ashok Khanna

I have purchased one Voltas (Vertis gold 1.5 ton) Split AC from (Sole Authorised distributors at chennai) -
serial no[protected] model no - MSE18CR
It was not working properly, Chillness has not coming properly. It takes many more time to chill the room.
Now I feel that I should approach Consumer Forum for my comlaint.

kindly take necessary action for this.

THANKS & REGARDS
A.SIVAKUMAR
CELL NO- [protected]

Dear sir/ma'am,
I had bought Voltas vertis premium 1.5 ton (split) along with voltas stabiliser in July 09 at RAJPAL electronics, meerut. But the stabiliser provided (145-220 V) does not support the AC due to voltage fluctuationg below the range. I was assured the stabiliser would be exchanged, with wider ranged one, in case we encountered such a problem. However, I have not received any response from the above mentioned voltas dealer despite constant reminders/calls/visits. I would be deeply obliged if you would look into the matter.
Thanking You
Yours' sincerely
Dr M.K. Malik
Meerut

V Have lodged a complaint vide no 12851 through Diebold for AC of my ATM cabin in jul09 o[censored]r company however the person from ur company have attended the problem and infrom us the fault that supplying cable is to be changed and promised us to get it repaired within 3 days but the problem remains unsolved even after 10 days have been passed due to which my ATM misbehaves and lot of customers are deprived of ATM services

From
Syndicate bank
dholpur House, Chippitola
Agra
Tel no.[protected]
Sunil Gupta
Mob no.[protected]

I have purchased a window AC 1.5 t of Voltas Make Vertis (Sl. No. 4010750/U/05C/842571) from National Electronics, Hazratganj, Lucknow on 10.08.2005, vide invoice no. 1640. It was not providing cooling properly, so I get it repaired from S. S. Refrigeration & Appliances, Auth. Sales & Service Dealer for Voltas, Shop No. 10-11, 3/18 Vijay Khand, Gomti Nagar, Lucknow; as per receipt/bill dt. 02.07.2009. As per Sri Sanjay Singh, owner of S.S. Refrigeration & Appliances, he has changed the compressor as it was under 5 years guarantee period, and done gas charging etc., for which he has charged me Rs. 2500 and consumed about seven working days.

But still, my AC is not giving proper cooling. At least about 100 times I have called at his telephone nos.[protected],[protected],[protected],[protected], but he is not turning up to see the problem in my AC. Most of the time his shop remains closed.

Therefore, desperately, I got my AC checked from a local AC mechanic, and as per his version, S.S. Refrigeration & Appliances has changed my original compressor with a Samsung Brand compressor, and which is not working properly.

Since Mr. Sanjay Singh of M/S S.S. Refrigeration & Appliances is not listening to my problem; I am writing to you.

Please instruct Mr. Sanjay Singh to get my AC done in proper order immediately, otherwise I am writing/moving my complaint to Consumer Forum.

Hoping for an early reply and action.

Thanking you.

Sanjay Jain
Phone No.[protected],[protected]
Email: [protected]@hotmail.com
Address: 1/ 130 Vivek Khand,
Gomti Nagar, Lucknow-226010

Dear Sir,

This is Dr. Tej Singh Nahar from Bhilwara, Rajasthan. I had filed a case in District Consumer court of Bhilwara in context of fridge's compressor. Now, when court has given the judgement in my favor on 27th oct, 2005, no action has been taken from your side till date. for your better understanding, I have couriered you the related documents to your headquarter situated at Dr. D.N Road, Mumbai-400001.

So I request you to look into this matter and take an sincere and immediate action otherwise i will not hestitate in approaching Consumer Court for the implementation of above mentioned judgement.

Regards and Thanks,

Dr. Tej Singh Nahar.
+91-[protected]

I bought a 1.5 ton window AC Volats Vertis plus from M/s Rahul Refrigerations, South patel Nagar, New Delhi on 05.07.09. I was assured by the dealer for fresh piece on my specific query. However, during the installation i pointed out to the technician that the machine's window grill is not setting rightly. However, he inssited that it would be set right. However, nothing happened and i asked dealer to give me the fresh piece on 09.07.09, but he asked me to contact voltas customer care. I lodged a complant with voltas no.09jl180652. The service engineer visited my house and told me that the machine is newer one and only the grill is broken which the company will replace free of cost. However, more than 15 days have passed and i have called voltas customer care no.of times but no action has been taken by the company.

Dear Sir
I purchased Voltas AC Split 1.5 Ton Vertis Elite on 16th April 2008. Unit Seril no is 4511022A08A000998/451033A08A004255.
I registered the complain in Crystal Care and the reference no is 09AU011827.( Swing is not working and Display failure)
Their Engineer attended and informed me that Digital Sensor has tobe replaced and the price is Rs 750/- Service Charge is 450/-( one time).
He told me that Sensor failure is happening due to Power Fluctuation, But we have purchased Stabiliser 4 KvA branded recommended by your Dealer.
Please clarify me, will it happen eventhough we go for branded recommended by dealer with in 16 months from date of purchase?????
I hope your prompt reply will satisfy me

I am really sorry to write such a mail to you but i am very disappointed
with your services. Only 3 months before i have taken a 5 star - rating
Voltas AC from GOPI AGENCY - G. T Road Panipat. and last 1 month my AC
remote is out of order. I have visited GOPI agency amny a times but they
are doing nothing. This is really ridicule's that this is such a big
company and services are almost nil. I have also raise a complaint over the
no.[protected] but all was worthless. So, now this is a kind request to
you that before i make a issue of this resolve the matter at the earliest.


Regards

Kuldeep Singh
H N 674/1
NEW DIWAN NAGAR
PANIPAT
m [protected]

Dear Sir/Madam,

We have purchased Mini Magic Super, for which we have made complaint (Complaint No: 09JL231065).

Engg Mr Ishan has visited our home on 27/07/09 from M/s Sapna Enterpises and taken Compressor from Mini Magic Super for repair and promised us that it will be done by next days i.e. 28/07/09.

Since than we have been trying to reach him on his mobile ([protected]), he is not reachable. Mr Sanjay who is head of M/S Sapna Enterpises Promised us that it will replaced by Next i.e. 29/07/09. Nothing has happened, now he is also not picking up the phone.

Due to Mini Magic we are facing lot of problems.

Please let us know, whom we should esclate this matter. it is almost more than a week now.

Please help us in resolving this Issue ASAP.

Thanks & Regards

Vipin Mittal
[protected]

sir
i hv purchased a voltas vertis gold a.c from voltex aircon pvt. ltm (karol bagh) on 27 aug 2008 with one year warranty. after around six month it stopped cooling n there is water leakage problem . i hv complained to the company several times but they do not pay attention towards the matter.the contact person is madhusudan (mob no:[protected])he always says that our technician will reach . they came but do not repair it properly after 2 or 3 days it again stop working (this is happenning for abt 3 months ) pls help me to get rid from this prob
my contact no : [protected]
[protected]

Dear Sirs,

1.Had purchases Voltas 1.5T Split AC in in May-05. Installed in a Bedroom seldom used. It was used
for a few days only after installing in 2005.

2. In May-06 found the said A/C was not cooling. As per Voltas Authorised Serice dealer's report dated
28-May-06 the non cooling was due to the Gas leak. (3 service reports by SHRI VARDHMAN
REFRIGERATION were issued in May, June, July-06)

3.This A/C was not used throughout in 2007.

4. In Sept-08 it was serviced and checked by your another Voltas approved Service Centre THE
AIRCON SERVICE at Gurgaon. ( 5 service reports were issued indicated Gas leak & action taken &1
bill of Rs.2, 200 paid for gas charging )
Many parts including the compressor were taken to the workshop for checking etc.
In view of cooler weather A/C was not used till 09 summer

5. On 12-June-09 the said A/C was found not cooling. After filling complaint No: 09JU122957, THE
AIRCON SERVICE at Gurgaon Technicians visited site to attend to repairs and subsequently after
onsight repairs etc they took the whole A/C unit to their workshop for detailed checking.

6.The said split A/C was installed back in place on 04-July-09 with renewal of 2 mts Copper Pipings
passing through the wall. The A/C was put in running condition for about 8hpd for 2days to ensure
proper working. The performance was satisfactory but not Very Good.

7. After about a week, the A/C was switched on again to ensure & verify its performance.
The A/C did not cool at all. The AIRCON TECHNICIAN SERVICE Technician visited to say
the Gas had leaked again & toppingup was required. No one has come so far for topping up.

8. Called up the Owner of THE AIRCON SERVICE Mr.Gansham every 2 days, the last call was
on 26-July-09. He has been very polite on the phone and always assured his personal attendance
within 2 hrs. Ofcourse, he neither came himself nor sent anyone.

9. It is important that the Approved Service Centres report their unsolved Tecnical problems to their
principles m/s VOLTAS.

10. Fyg I have again made complaint today the 3-Aug-09. The number is 09AU030489/ Ms.Tanvi. to
Voltas Call Centre Tel:[protected]
I hope a proper Service Engineer is sent to investigate the problem.

To conclude, I wish to record that out of 4 types of 5 A/C, s in use at my residence, I consider Voltas
Split A/C purchase for the 1st. time as a bad buy.

I look forward to an appropriate action for settlement of this unfortunate problem.


Many thanks and best regards

Capt.Jung B.Chawla

Sir, i bought VOLTAS Air Conditioner in last week of april, 2009.I installed it at my home in first week of may, 2009.It worked with no problems for one month & then it showed its real face.In first week of june, it stopped working at all.Service provider said that its COMPRESSOR needs to be changed & u as customer talk to the head marketing to allot a new compressor as in guarantee.
After 15 tough days compressor was changed on june20, 2009, then again it stopped working on june21, 2009.Srvice provider said, the CAPACITOR needs to be changed, it was changed in 3 days but nothing changed.
Then again we called the head of marketing but he refused to help us any more & the SHOPKEEPER said he cannot do anything & contact your service provider.The local service provider said that its COMPRESSOR again needs to be changed, it was again changed in 20 days but all i vain, AC is still not working till date(3 august, 2009).
Sir, I invested Rs2000 more to buy VOLTAS as it is a TATA PRODUCT, beside buying samsung or LG.But now i am feeling guilty on my own decision,
Sir, PLEASE HELP ME AS EARLY AS POSSIBLE, as you are the only HOPE to us.
Yours sincerely,
MOHAMMAD SAQUIB.
Address:A.R.PALACE, NAGMATIA ROAD, GAYA-823001, BIHAR.
Mob:[protected]
Note:Air Conditioner(AC) is bought in the name of A.R.PALACE from the SHOP called "SHRAMANA", G.B.ROAD, GAYA, BIHAR.

Our water dispenser has been off since 05.06.09. (Our Complaint Nos9JU050484/C0972213 dt 05.06.09 & 09JL010474/C0972213 dt01.07.09 followed by innumerable phone calls to the Service Centres of the company).
The initial complaint was for one of the taps not working. A large number of mechanics have visited, but each visit by the mechanics has only further spoilt the machine. Today, on 02.08.09, the machine is not cooling, the water is leaking profusely and the jar housing is broken. We have already been charged for change of relay and are being asked for payment for refilling of gas. The machine has been rendered useless, damaged by the mechanics.
A large number of mails have been writted to Voltas Customer Care but to no avail.
We are feeling very helpless and want to file a case with the Consumer Court.

Product Name: 1.5 tonne Voltas vertis AC
Purchased shop: Vasanth and Co, North usman road, chenni-17
Purchased date:[protected]

The above said AC was purchased and the very next day after installation, the AC produces foul smell at lower temperatures and if it is continuously operated for more than 30minutes.
We went to vasanth and co for 3 times but they gave address of PRIYA AIRCON, #T34 gnanaoli street, thiru nagar, jafferkhanpet, chennai. The concerned people came and they dont know how to fix the problem. For cooling they increased volume of gas in the AC. But the foul smell still persist. We went to Tnagar vasanth and co as well as priya aircon so many times but they ignore us after buying the product.We spent 28100+1300 for the AC and its installation. But the VOLTAS ELITE is not worthy buying. Service is also poor from Vasanth and co. We need to file this complaint.We have all the proofs

we made a complaint for water cooler on 05th June 2009. call no is :09JU050833. As per the complant, service man Mr.Ganesh came form your end on 08th June 2009 and gave the report as "Heater tank to be change". CALL NO: 15357.and we was assured that the Unit would be taken back for the repair after the spare receive.But still, no response from your side rgds Spare.We made no of calls to the service department.Always we are getting reply as" SPARE IS NOT AVAILABLE"

It is already one and half month. We feel the back up service of Voltas is very very poor.

WE DIDNT EXPECT SUCH KIND OF POOR SERVICE FROM TATA GROUP

I have purchased one Voltas (Vertis Plus 1.5 ton) Split AC from M/S Shah jee Electronics on 24.06.2009 vide their bill no 13775 for Rs 25000/- It was working properly till 15.07.2009 from 16 July onward it is not working properly after every fifteen minute its fan motor getting stopped its giving the hot air instead of cooling the room.

On 19 July 2009 I lodge a complaint through customer care cell and they have given me the complaint no 09JL190064. An engineer from Voltas came for repairing the machine on same day 19.07.2009 from the service center of Voltas and he has taken out the fan motor from the outdoor unit for replacement and he has assured us that it will be replace with in 24 hours and Ac will work properly. It is almost four day over nothing has happend in this regard when ever we talk to service center people they reply the voltas company is not able to provide us the fan motor and it will take another 3-4 days to replace the motor. As you know the weather of Delhi it is very difficult to leave without the AC now a days.

Therefore my request is please take the necessary action to repaired the AC as quickly as possible. As voltas is big company I can't be live that you are not able to provide the parts to service engineer if it is so I think you should give the standby to the customer. I am giving below the details of service center from the engineer came and who is saying company is not providing the parts to us.

Name of Service center of Voltas.

Raj Air Conditioning company
S-25 Shop No 1 Shalimar Gargden Extension
Ghaziabad UP

Owner name of the service Center :- Mr Rajbir

You are requested to please look into the metter and get the AC repaired at the earliest.

Thanking You


Honey Kumar Guglani
Finance Manager R K SWAMY BBDO PRIVATE LTD
R/o D-380 B, Lajpat Nagar
Sahibabad Distt. Ghaziabad UP

Mobile [protected] and [protected]
Resi[protected],