Voltas Complaints & Reviews

I recently purchased a Voltas Vertice Elite 1.5 T Winow AC from Efficient Cooling System in Gurgaon. After installation the AC is consuming more than 2 units per hour (2.2 units to be precise). I called the Voltas service guys but they failed to diagnose the cause of the problem & instead told me to change the meter. I have dropped a couple of mails in the Service Enquiry section on the Voltas website, but no body has called.

I have lodge complaint of my AC on date 15/05/2009 regarding AC not cooling properly & not making auto cut even on temptatutr 30 degree calcius.complaint No is 9MY153443.
A tecnical person from voltas attend my complaint on 18/05/2009 but not repaired my AC properly.
My AC is in the gurentee period please do need full.

Manju Singh

Mob:-[protected]

I purchased a water dispensor Voltas Mini Magic Plus on 24th April 2009. And once it was installed it was not funtioning properly. So i filled a complaint and it was serviced. But again that problem was not sorted out 100% for which i filled a complaint again. And now the machine has totally stopped working. Now when i asked for replacement there are no answers from the organization.So, would request you to help me out with the solution.

Thanks & Regards,
Ankur Kaushik

i have purchased 2 units of ac 1.5 ton and 1 ton total 2nos purchased 28.04.2009 viveks& co showroom in vadapalani Chennai -26, they are not properly fixed ac first, and then they only decide stabliser model and company, cooling is nothing, they don't have proper service man to attend the service calls, electrician or plumber trainee boys only coming for the service, from day one service very very poor, he took for the installation rs, 5000/- they charged me, total i have paid to vivek& co, Chennai, vadapalani branch rs, 45000/-
for two nos ac .charged more and no service at all don't go for vivek& co show room don't take poor voltas ac .

my first complaint call slip no. 09AP200907 date 22/4/09 and secong call slip no. is 09MY040832 date 0659 my split ac pcb is defective as per company engineer.At the side of voltas engineer (osamma zaid) take ac parts p.c.b and accessories with him on 22.04.09. approx. 12 days no any communication at the side of voltas care and no any engineer come for complete the complaint and no return my defective parts.then i had call the customer care for regard of this complaint on 04.05.09.At the side of voltas customer care the executive said that your call is complete.i am very surprise for this word then customer service executive give me a new complaint number. after 04.05.09 no any action for this complaint at the side of voltas care. please tell me any solution for this froud and cheater company.i am glad for you.

vinod kumar
[protected]

we bought this split ac around 10 -12 days before but it did not even work for a single day.we called in the service center but there was no action taken .After few days they reacted on our complain but did not solve our problem. many people came to check it, but each of them told different problems.at last we came to know that there was a leakage in the machine (the outdoor machine which throws the heat out).
it is very experience all our summers will pass without ac. this is the miss management of the company. they have a very bad service. they gave us a defective peice.Till now it is not solved .

dear sir/mam

we have purchased a water dispenser from chroma in mumbai (Outlet malad(W) the dispenser is not getting cooled plz look into the matter on urgent basis

This particular concern letter is to know how the consumers like me are made fool from dealer to service center.


Scene I
On 26 Mar 2009 we have booked 1 Ton Voltas Vertis Elite Split AC from M/s Kohinoor Tele Video-Vashi & was assured delivery on 28 Mar 2009 against full Cash Payment, Full payment was made on same day but delivery was not made on same date,



On 29 Mar 2009, Delivery Person from M/s Kohinoor Tele Video came with old box where the packaging date was mentioned as April 2008, & also the box was tampered. So we returned the box as it was back dated & also the box was tampered. SO next day we went to the showroom & informed for which they told similar kind of packaging comes from company and they are not responsible for the same.



Again on 30 we received same box.



During the time of booking we were made aware that Rs 1500/- will be charged for standard Installation for which we agreed. The bracket which is required for installing the outdoor unit was purchased by me as it was too much costly at your installation team.



Again the Installation was delayed for 2-3 days from your installation team, a day Earlier some person from some service center came for installing A/C and told we have to pay 1500/- in cash for which no receipt will be provided & 1000 extra for the bracket. We informed him that we already have purchased bracket he started arguing with the family members as we will have to EXTRA pay 800/- to him as installation charges for installing Bracket as it was brought by us from outside. The same man also created a scene telling no one will come to install A/C at our home if all the above charges are not paid.

We informed the same to dealer where he sent some other service agent from some other franchises to install the A/c which took 2 days for him to install the A/C. (Unitech Aircon)



The Person who was installing the A/c have never ever installed same model A/C so he was very much confused.



AS I have already mentioned the tampered box, after installation the A/c indoor unit started making noise while swinging, we brought the same to notice to that installation person where he told as the A/c is new this noise will be there for some more days. As we felt something wrong we informed the same to Service Manager of that particular franchise where he visited after 2 days & found some part is missing, where he assured he will refix that particular part within 2-3 working days. Till yet that 2-3 working days are not over. 8 - 10 attempts were made to him for contacting him where only assurance was received and noting else.





==============================================================



Scene II



We have got 1 more same A/c which was purchased last year on 06 May 2008. I have lodged a call for 2nd service on 28 April 2009. For which we have received a ticket nos 09AP280676 as assured same will be attended within 24 working hrs. It has been almost 10 day till yet no service Engineer has came & attended the Call.



To know the status I have called up again on[protected], after 15-20 attempts the call was answered by your helpdesk. He informed me that the Call is Closed as the franchises have attended & closed the call. I have informed him the same that no one has attended. For this everyday follow up was made by me from 04 May every time I was kept hold by your agents & after that the phone was disconnected with answering or solving the query of the customer.

I have been trying to reach the Service station or the sales person to listen to the complaints which is persistant to all the products of TATA like 2 Voltas Vertis AC model no. 4501089/2008, Aquaguard and Vacuum cleaner. They make false promises of AFTER SALES SERVICES. They never turn up. Tata employees are ruining the images make false commitments.
Please ask your dealer to attend ASAP.

I had purchased Voltas Vetris Plus1.5 ton Split AC in Sep 2008. Ever since it was installed we are not able to use it. The outdoor unit installed is making lots of noise. The noise is so high that I am sure that even airplane engine doesn’t makes that much noice.

After repeated complaints one technician came to our house and told that the Outdoor unit balance is not leveled. He tried to fix this but he failed, he said that he will come again with some rubber stands to fix the problem. But never come back. Since then we have logged 4 complaints but still the same result.

Its cooling is pathetic. I have Samsung 1.5 ton AC which was installed 3 years back. This 3 yrs old Samsung’s cooling is better than brand new Voltas Vertis.

On complaints the technician says this is the best voltas can do. We can not do anything about this.

I would advice my friends to avoid Voltas. The service and performance is pathetic. Buy any other brand but not Voltas.

I have bought two Voltas A.C, One window AC of 1 ton and one split AC of 1 ton last year. As per company policy, the company and the dealer (Yamuna Refrigerations Mr. Raju, of Yamuna Nagar, Haryana) has promised to give two free services in an year . One year is close to an end but the dealer is not paying any attention to the complaint. For the last 2 months i have been going to the dealers office, calling him regularly to do the service,...

i bought a model of voltas vertis plus 1 tonn ac on 11.06.2008. the body that was broken from the very day it was unwrapped. many complaints were made to the dealer as well as the company itself by the means of telephone as well as personally. but no signs of service has been shown. due to warranty, the immediate change of the body is expected but none actions are taken by the authority. immediate action is expected and a better service is needed by the company voltas.

Dear Sir,

Last year I purchased a voltas ac from RAGHU ELECTRONICS SONEPAT on 12 may 2008, the problem occured after 2 months only that ac stopped cooling. i camplaint and service provider changed the compressor now on 24 april 2009 i switched on my ac its again not cooling . after filling complaint no one is hear to hear me. and even the raghu electronics owner and the complaint office are treating like slaves sir they are only waiting for 12 may so that the guarantee periods get over its my request to kindly go through it asap
best regards
Gaurav Jain
+91-[protected]

A guy from Voltas service centre, Jammu has visited our place to foolowup the complaint placed by us at the Voltas service centre. The complaint was that the remote of the Voltas split AC was not functioning properly, the guy took the remote from us & take it to service center for repairing it at the month of Jan.`09. but till date i.e. 4-5-2009 the remote was not handed back to us, inspite of various complaints were lodged through E=Mails to Mr. Anil Sharma who forwarded my complaint to Mr.vijay sharma & Mr. Pankaj Mehrotra & I myself has visited a no. of time at the Voltas service Centre asking for my split AC remote the only assurance wI get is that it will be handed over to me soon. I does not know that how one will reli on a company like this.

My AC is not working peroperly after attending your service privider and he is only one point that due to wire loose connection the AC is not working properly. The wireing of my house is checked by the electrician and there is no loose connection was found and the AC is start by the remote 5 or 6 times when hardly the remote operating system is started one time, thereafter when the compresure started the indoor unit take trip and the same procedure is continuing for 6 & 7 trips, after that the outdoor unit is functioning.
This is my 4th complaint and in request you to send a perfect machanic to visit my house and rectify the fault.

Sir,

I have purchased VoltasAC 1.5 T.vertis elite model from Allied electronics H-10 Dilshad Garden
PH; [protected] on 25.04.2009, but it is not giving cool air. Voltas company service engineers have visited and taken away AC on 28.04.2009 for repairing etc.. Allied electronics have do nothing to replace the machine as it is not function at all.Allied electronics may be asked to pay atleast cartage charges for to & fro transporting charge up to service centre of voltas company at jagat puri parwana road Badev park

IQBAL KHAN
[protected]
D-4/T-1 dilshad colony
Delhi-110095

09ap270996 Log-in date with Voltas is 27/April/2009
Address where product is - 374, Lajpat Rai Market, Opp Red Fort, Delhi - 110006
Name in which product is bought - Prem Prakash Arora
Mob - [protected]; [protected]
Vendor - Reliance Digital, Aggarwal Mall, Shahadara

I am dissatisfied customer and very much annoyed with the service these people are providing with such a big brand. Its highly depressing to take decision for buying a A/C from your company and moreover experiencing you after sales service. I am assuring from my side that I will not recommend any one to buy your company's product. I am tracking my complaint everyday and your people giving me useless reasons day after day.

PURCHASED 1.5 TON SPLIT A.C. IN THE MONTH OF MARCH, 2009 FROM S.S.ENGINEERS AND ASSOCIATES, MAMOORGANJ, VARANASI. SINCE INSTALLATION VARIOSTYPE OF PROBLEMS WERE ENCOUNTERED. FIRSTLY, THEY WERE NOT ABLE TO FIXED HOT AND COLD POINTS, SECONDLY, THEY WERE NOT ABLE TO FILL GAS IN THE COMPRESSOR WHICH RESULTED IN TNOT COOLINGTHE ROOM . NOW, THIS TIME AFTER LODGING THE COMPLAINT, THEY SEND THE PERSON ONLY TO INSPET AND TO PROMISE TO FIX PROBLEM ON MONDAY I.E.27TH OF APRIL, 09. NOW, EVEN TODAY, I.E. ON THE 29TH THEY HAVE NOT ATTENDED THE SAID WORK. THEY ARE NOT EVEN PICKING UPTHE PHONE CALS. IS IT NOT A CASE FOR BAD CONSUMER
SERVICE?

I bought an A.C. of voltas from Kohli Sales, Jalandhar on 24th April' 2009, and on the purchase he gave us a written record on the bill promising free installation of A.C. and Free Demonstration but till today he didn't send anyone and after the purchase, he stopped attending our call on phone.

We have called many of voltas officials, but the only thing they did was giving us phone no.'s of other authorities with lethargic replies. and not helping us directly.


List of officials we called:

1. Mr. Ajay :[protected]
He gave us a phone no. of Ms. Navjot in Jalandhar office.


2. Ms. Navjot :[protected]
She said it will cost us extra charges for fiitting and demonstration.
She gave us a no. of Mr. Rajesh Sharma in chandigarh office.


3. Mr. Rajesh Sharma :[protected]
He contacted someone in Ludhiana's Sales Office and told us that they will take
immidiate action, but no reply after that.



After contacting these people, we again called Kohli Sales and this time Mr. Balvinder picked the phone and said that he has no idea that they have given this written note about free installation and demonstrBation.



I am really confused that after buying a product from a good trusted company why am I getting such worst response.

Is there any way I could teach that dealer some manners on how to give a proper service to customer.


Thank You.


Yours sincerely,
Ramesh Malhotra

I PURCHASED VERTIS PLUS 1.5 TON A.C. THE AC WAS INSTALED AND STABILIZER FITTED ON 22.04.2009. THE PERSONS DEPUTED FOR DEMO (APPEARED UNSKILLED AND MOST UNPROFESSIONAL) VISITED WITHOUT PRIOR INFORMATION AND WERE IN A HURRY TO GET THE SERVICE REPORT SIGNED FROM THE WORD GO. THEY SAID THAT THERE IS NOTHING MORE TO ADD BEYOND WHAT IS WRITTEN IN THE USER MANUAL. THE A.C. GAVE COOL AIR FOR A WHILE IN THE EVENING. WHEN I SWITCHED IT ON AT NIGHT ONLY THE FAN WAS WORKING. NO COOL AIR.

I LODGED A COMPLAINT WITH VOLTAS 25.04.2009. CALL No.09AP240890. THE PEOPLE AT THE OTHER END (PH No. 66628695/98) SAID THAT THE MECHANIC WIITH GIVE A CALL BEFORE COMING.

DID NOT CALL UP NOR TURNED UP
CALLED UP AGAIN 26.4.2009.
SAID THE MECHANIC WIILL COME AT 7 P.M. ON 27TH. BUT DID NOT TURN UP.
LATEST STATUS: CALLED TODAY (28.04.2009) AT 11 A.M. WAS TOLD THAT THE MACHINIC WILL CALL BEFORE COMING AND HUNG UP EVEN BEFORE I COULD SAY ANYTHING.

IT APPEARS THAT BUT FOR THEIR PRODUCT VOLTAS INDIA IS AN UNPROFESSIONALLY MANAGED ORGANISATION. SO MUCH FOR 56 YEARS OF 'SERVICE'.