Voltas Complaints & Reviews

We have purchased an AC from Ace Technomark, NOIDA. They promised us to deliver the AC within one day, but it reached us only next day and that also without any electrician. We kept on requesting them to send an electrician who can at least do the required fittings but no one turned up, then we have called our own electrcian, who has done the initial fittings but as soon as AC was started it starts giving sound, later on it was found that there was some unused metal inside the body of AC, which means that this AC was never tested neither by Voltas nor by Ace technomark. This is highly unacceptable and Ace technomark company should really be ashamed of their service. Request you all please NEVER purchase anything from Ace technomark NOIDA.

Damage the A.C PCB by the service provider.

I am having a voltas window ac and i talk to customer care regarding cooling of ac and after that engineers from kooltech visit and said that gas in the ac is empty and for that we require to take the ac and give back on the next day after filling the gas, on next day when they return ac i found that the PCB for the ac got damage and i talk to them and they tell me that they will replace that PCB, again after some i talk to customer care and technician visit again and no action is taken for that, now again after some time i talk on customer care for that but again they give me the new complient no and no action is taken by then till date. they give me the service bill on which no amount of money is mention.

complient no which i logged :
09MR270197
09AP271062
09MY290416

My customer id is C0940160. We had purchased split ac form your company on 17.05.2009 and it was installed on 18.05.2009. We had rigesterd our complaint for demo on the date 18.05.2009 and the registration number is 09MY183102 but we were not given any demo how to use the ac & now this ac is not working properly. I had called many times for the demo and to repair but nobody response properly & they talk with abuse language. I am fed up of your service and now i am writing this mail to you.
so please do take some serious action in this case.
Please revert as soon as possible.

Regrds
Pramod Kumar Mehra
[protected]
VPO Kangan Heri
Near BSF Camp Chhawla(Najafgarh)
Newdelhi 110071

We purchased a water cooler from HOUSE OF ELECTRICALS H-3 KIRTI NAGAR, NEW DELHI 110015
which was giving continous problem since the 1st day, we refill the gas twice finally we
purchased a new compressor on 1/05/2009 which also stop working on 11/05/2009 since than we are trying to contact customer we called 1000 times no action has been taken not only this
we spoke to Area Manager MR K.L VERMA AND THEN TO SERVICE MANAGER MR DUTTA
still now no action has been taken we have been trying to contact since 11/05 now its end of month, now
we dont know what to do kindly suggest .

Thnks & Rgds
Jasminder Preet singh (Admin)
Maharani of India
C-154, Mayapuri Industrial area phase -II
New Delhi 110064
ph#[protected]
[protected]

Ac not cooling properly and in warranty period. Complaint to customer care vide Complaint No.09AP080814 dt 08.04.09 and 09AP241339 dt 24.04.09 representative visit but prblem not solved. Now we are making calls to customer care daily but not responding. email on 01.05.09 but no reply.

N.k.Mulani
Tel no. [protected]

Dear Sir.

rei agro ltd.
6-ten super market,
shop no. 16, 17, 18.
mangaldeep complex.
high tension road,
opp.chaknakya vidhlaya.
samta
baroda (gujarat)

deep freeze 200 liter.

not machine cooling,

complain no. 0 9 M Y 0 9 3 8 6 2

complain date. 09/05/2009.

not complain solution.

6-ten contance person. [protected], [protected]. [protected].
sohel shaikh.

store contace person.[protected].
habib pathan.

this is manoj from bangalore i have purchesed an tata volts as 2.00 ton split .the problem is when the temperature is set above 23 the stale bad smell is been flowing in and it is unbareable to sit in the office and i have complainted many times to the customer care but there is no use only they well come clean the ac and go no body is able to rectify it. i am 100 % no satisfied about voltas product . so i want a solution for this problem

Sir,

I have purchased a Voltas 3 Star AC from one its dealer in the Mohan Singh Market, R.K. Puram, New Delhi. Right from the very first day it is no functioning properly and no one is paying any heed to my request. I am working as Under Secretary, Department of Administrative Reforms & Public Grievances, Government of India and aresident of 283, Type.IV, Sector 4, R.K. Puram, New Delhi. My work mainly dwelves on the lack of proper Governance issues which has plagued this country. I am suprised to see such a lackadasical attitude of a Tata Company. If some thing is not done immediately, then without bothering about the consequences, I propose to send an advisory from my side to all the Government of India offices and State Government offices to not to patrionize any Voltas product in the future dealings.

I purchased Voltas Windows AC on 19.04.2009 from M/s KBM Electronics, Laxmi Nagar. As a part of scheme, I was offered Scratch Card in which I won Nikkon 8 Mpixel Camera. As per clearly written terms and conditions on the scratch Card, I submitted that original scratch card along with relevant required documents to M/s Spectramind, Noida, which were duly accepted by them. They informed that gift will be delivered at my residence within 4 weeks. To my great surprise and shock, instead I received an SMS from M/s Spectramind intimating that my form for gift claim has been rejected with assigning any reasons. On contacting, they informed that the sceme was valid for the Invoice billed between 28.03.2009 and 05.04.2009. I stressed on the point that such important terms has not been written on the scratch card where all minor terms and conditions too are written very clearly. They then took the new plea that one terms says that company may reject any application and may change any term and coditions. Company has forgotten that they are not support to change clearly specified terms and conditions and can not take shelter of this clause.

This is clear deliberately loot and harrasment to the consumers and company is using unethical practice to sell the product. I through this forum, request voltas company to look into the matter and deliver my gift.

I have purchased an one Ton VOLTAS Vertis Plus AC for my office in the month of Feb' 09. But water from the AC is droping inside my office premises. Kindly send your service engineer to the check the AC.
For which act of your's, i will be obelised.

Office Address...

LEAVEN ENTERPRISERS
1ST FLOOR, BESIDE HOTEL GRAND RESIDENCY,
BADAMBADI, Dist- CUTTACK - 8
ORISSA.
Ph No.[protected]
Mobile No - [protected]

I recently purchased a Voltas Vertice Elite 1.5 T Winow AC from Efficient Cooling System in Gurgaon. After installation the AC is consuming more than 2 units per hour (2.2 units to be precise). I called the Voltas service guys but they failed to diagnose the cause of the problem & instead told me to change the meter. I have dropped a couple of mails in the Service Enquiry section on the Voltas website, but no body has called.

I have lodge complaint of my AC on date 15/05/2009 regarding AC not cooling properly & not making auto cut even on temptatutr 30 degree calcius.complaint No is 9MY153443.
A tecnical person from voltas attend my complaint on 18/05/2009 but not repaired my AC properly.
My AC is in the gurentee period please do need full.

Manju Singh

Mob:-[protected]

I purchased a water dispensor Voltas Mini Magic Plus on 24th April 2009. And once it was installed it was not funtioning properly. So i filled a complaint and it was serviced. But again that problem was not sorted out 100% for which i filled a complaint again. And now the machine has totally stopped working. Now when i asked for replacement there are no answers from the organization.So, would request you to help me out with the solution.

Thanks & Regards,
Ankur Kaushik

i have purchased 2 units of ac 1.5 ton and 1 ton total 2nos purchased 28.04.2009 viveks& co showroom in vadapalani Chennai -26, they are not properly fixed ac first, and then they only decide stabliser model and company, cooling is nothing, they don't have proper service man to attend the service calls, electrician or plumber trainee boys only coming for the service, from day one service very very poor, he took for the installation rs, 5000/- they charged me, total i have paid to vivek& co, Chennai, vadapalani branch rs, 45000/-
for two nos ac .charged more and no service at all don't go for vivek& co show room don't take poor voltas ac .

my first complaint call slip no. 09AP200907 date 22/4/09 and secong call slip no. is 09MY040832 date 0659 my split ac pcb is defective as per company engineer.At the side of voltas engineer (osamma zaid) take ac parts p.c.b and accessories with him on 22.04.09. approx. 12 days no any communication at the side of voltas care and no any engineer come for complete the complaint and no return my defective parts.then i had call the customer care for regard of this complaint on 04.05.09.At the side of voltas customer care the executive said that your call is complete.i am very surprise for this word then customer service executive give me a new complaint number. after 04.05.09 no any action for this complaint at the side of voltas care. please tell me any solution for this froud and cheater company.i am glad for you.

vinod kumar
[protected]

we bought this split ac around 10 -12 days before but it did not even work for a single day.we called in the service center but there was no action taken .After few days they reacted on our complain but did not solve our problem. many people came to check it, but each of them told different problems.at last we came to know that there was a leakage in the machine (the outdoor machine which throws the heat out).
it is very experience all our summers will pass without ac. this is the miss management of the company. they have a very bad service. they gave us a defective peice.Till now it is not solved .

dear sir/mam

we have purchased a water dispenser from chroma in mumbai (Outlet malad(W) the dispenser is not getting cooled plz look into the matter on urgent basis

This particular concern letter is to know how the consumers like me are made fool from dealer to service center.


Scene I
On 26 Mar 2009 we have booked 1 Ton Voltas Vertis Elite Split AC from M/s Kohinoor Tele Video-Vashi & was assured delivery on 28 Mar 2009 against full Cash Payment, Full payment was made on same day but delivery was not made on same date,



On 29 Mar 2009, Delivery Person from M/s Kohinoor Tele Video came with old box where the packaging date was mentioned as April 2008, & also the box was tampered. So we returned the box as it was back dated & also the box was tampered. SO next day we went to the showroom & informed for which they told similar kind of packaging comes from company and they are not responsible for the same.



Again on 30 we received same box.



During the time of booking we were made aware that Rs 1500/- will be charged for standard Installation for which we agreed. The bracket which is required for installing the outdoor unit was purchased by me as it was too much costly at your installation team.



Again the Installation was delayed for 2-3 days from your installation team, a day Earlier some person from some service center came for installing A/C and told we have to pay 1500/- in cash for which no receipt will be provided & 1000 extra for the bracket. We informed him that we already have purchased bracket he started arguing with the family members as we will have to EXTRA pay 800/- to him as installation charges for installing Bracket as it was brought by us from outside. The same man also created a scene telling no one will come to install A/C at our home if all the above charges are not paid.

We informed the same to dealer where he sent some other service agent from some other franchises to install the A/c which took 2 days for him to install the A/C. (Unitech Aircon)



The Person who was installing the A/c have never ever installed same model A/C so he was very much confused.



AS I have already mentioned the tampered box, after installation the A/c indoor unit started making noise while swinging, we brought the same to notice to that installation person where he told as the A/c is new this noise will be there for some more days. As we felt something wrong we informed the same to Service Manager of that particular franchise where he visited after 2 days & found some part is missing, where he assured he will refix that particular part within 2-3 working days. Till yet that 2-3 working days are not over. 8 - 10 attempts were made to him for contacting him where only assurance was received and noting else.





==============================================================



Scene II



We have got 1 more same A/c which was purchased last year on 06 May 2008. I have lodged a call for 2nd service on 28 April 2009. For which we have received a ticket nos 09AP280676 as assured same will be attended within 24 working hrs. It has been almost 10 day till yet no service Engineer has came & attended the Call.



To know the status I have called up again on[protected], after 15-20 attempts the call was answered by your helpdesk. He informed me that the Call is Closed as the franchises have attended & closed the call. I have informed him the same that no one has attended. For this everyday follow up was made by me from 04 May every time I was kept hold by your agents & after that the phone was disconnected with answering or solving the query of the customer.

I have been trying to reach the Service station or the sales person to listen to the complaints which is persistant to all the products of TATA like 2 Voltas Vertis AC model no. 4501089/2008, Aquaguard and Vacuum cleaner. They make false promises of AFTER SALES SERVICES. They never turn up. Tata employees are ruining the images make false commitments.
Please ask your dealer to attend ASAP.

I had purchased Voltas Vetris Plus1.5 ton Split AC in Sep 2008. Ever since it was installed we are not able to use it. The outdoor unit installed is making lots of noise. The noise is so high that I am sure that even airplane engine doesn’t makes that much noice.

After repeated complaints one technician came to our house and told that the Outdoor unit balance is not leveled. He tried to fix this but he failed, he said that he will come again with some rubber stands to fix the problem. But never come back. Since then we have logged 4 complaints but still the same result.

Its cooling is pathetic. I have Samsung 1.5 ton AC which was installed 3 years back. This 3 yrs old Samsung’s cooling is better than brand new Voltas Vertis.

On complaints the technician says this is the best voltas can do. We can not do anything about this.

I would advice my friends to avoid Voltas. The service and performance is pathetic. Buy any other brand but not Voltas.