Corporation Bank — refund amount not received

I cancelled my gym subscription from cult (Cure fit) in january 2019 due to health reasons.
They refunded my amount on jan 2nd of rs 13892/- at 12:14 pm.
However, it has been more than a month and i haven't received the amount.
I have gone back to cult fitness and they say the payment has been executed from their end.
I have also spoken to the bank and they too are unable to help me out.
The refund id is (Rfnd_bf4sqvvmtphdxk)
Please look into this matter as the amount of refund is high and i haven't been able to get the money into my account so far.
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Sir i purchased a shoes from amazon, due to size issue i return ed the shoes.. they are saying that your amount is transferred to your given bank account but the amount is not reflected in my account .they given a reference no ..and said that you give this no to ur bank and they will transer ur amount..

I have deposited cheque into Mr Yousufuddin Ahmed for Rs 7000/- cheque no-676879 dated 21/08/2010 till date it is not credited into his account & nor it is refunded to my account.Request letter was address immediately but no action till date
Dear Team,

I Was returned a product as on 12-feb2019 for amazon company so my refund is not credited my account so please i request to you can you please help me.

Regards
Ashok

Hi, I have made a transaction of 12000rs to SBI Bank Beneficiary, amount is credited and after some time it is reversed, but the amount is not credited to my account. I have used Phonepe as the UPI interface.
Transaction number - UPI D(RRN[protected] 0942 )

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