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Country Holidays Inn & Suites Complaints & Reviews

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Last updated Jun 2, 2023
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Country Holidays Inn & Suites Website

Country Holidays Inn & Suites Head Office Address

OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India
201301

Country Holidays Inn & Suites Phone Numbers

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1800 103 3808
27
50

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+91 12 0499 4070
18
42

Country Holidays Inn & Suites reviews & complaints page 33

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false promises for membership. want refund of my membership fee

Address:Ghaziabad, Uttar Pradesh, 201016
Website:countryholidaysinnsuites.com

CHIS (Country Holiday Inn & Suites) company gave me false promises and I purchased their membership. But when I tries to use them, they denied for most of the things committed at the time of Payment.

When I mail to their reservations team, they say reservations are not possible. Contact sales team. And sales team don't even pick my phone. They normally pick after I call them 6-7 times and they also say blah..blah terms and...
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Address:New Delhi, Delhi, 110075
Website:countryholidaysinnsuites.com

Worst experience, cheating through proper legal knowledge. please read terms and conditions before signing their contract.

I was told by Abdul Khurshid while selling the plan. That I can get you refund after deduction of 15000/- if you don't like the hotels, whereas when I called and checked with customer care after receiving my welcome kit. Whether my amount is refundable or not. She responded that it is not refundable, they will refund in worst case scenarios.

I complained for my stay in golden tulip- manali 25th-27th june 2018 on email ID of their customer care. That hotel room was not at all similar to the view shown in the app. Room given to me was having no outside view.(just a closed room covered with walls. No balcony nothing.

After complaining I got their usual response, that they will look for better option in future.

Please beware ! please beware ! Please beware!

I am going to push as much publicity for them, so that their marketing executive stop telling lies to customer in verbal form(no proof being verbal communication) and cheat on our hard earned money.

Regards
Nishant
[protected]
member id is : CHISDLSD774439
As per our discussion with you on 15thJuly, we assured you that you would have best services and amenities with CHIS and as everything being sorted and would be taken care of with best of our en devours.
Mr.Nishant as your query for CHIS has not been resolved as customercare from CHIS as already sent you an email on 15thJuly18..thanks alot

Country Holidays
Jul 15
to Nishant, Country
Dear Member

Greetings for the day...!!!

We would like to express our deepest regret and apologize for any inconvenience to you so far.

As per the discussion you had today with us, we assure you that we would provide you best services and amenities in regards to your CHIS membership as per the offers provided to you and you can send your reservation requests at [protected]@countryholidaysinnsuites.com before at least 7-10 days before your booking dates.

Feel free to contact with us in case of any further query.
--

Thanks & Regards

Customer Care Team
Mr.Nishant as your query for CHIS has now been resolved as customercare from CHIS as already sent you an email on 15thJuly18..thanks alot

Country Holidays
Jul 15
to Nishant, Country
Dear Member

Greetings for the day...!!!

We would like to express our deepest regret and apologize for any inconvenience to you so far.

As per the discussion you had today with us, we assure you that we would provide you best services and amenities in regards to your CHIS membership as per the offers provided to you and you can send your reservation requests at [protected]@countryholidaysinnsuites.com before at least 7-10 days before your booking dates.

Feel free to contact with us in case of any further query.
--

Thanks & Regards

Customer Care Team
CHIS is running SCAM and we all are victim of their fraud. Lets join hands and bring them to justice

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.
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    Address:Gautam Buddh Nagar, Uttar Pradesh
    Website:countryholidaysinnsuites.com

    I had recently purchased the membership with CHIS for 10 years and gone through very bad experiences of their services and staff behaviour. Let me narrate the whole experience.

    1. Initially sales team members promote free holiday vouchers in mall premises and asked you to visit them if you need it. Once you visit their offices, trap starts from there as I have also been the victim of the same.

    2. They will discuss about their best properties although they do not have tie up with a single 5 star properties in most of the cities. Sales guys make verbal commitment of providing best of services with countless promises that fall flat as soon as you purchase the membership and start dealing with customer service. They take their own sweet time in responding to your queries and will keep asking same question time and again for which response is already provided just to pass the time.

    3. They have so many clauses which we come to know only after purchasing the membership. No transparency with the customers. Big liars!!!

    4. When I did my first booking for Roseate House, Delhi through them then they have done wrong bookings instead of which I have asked.

    5. Finally, my patience got over and I visit their office to understand why they are unable to provide me the services and instead of resolving the issues, I have faced unethical staff behaviour (Mr Shekhar) - Senior sales team member (Heading Noida office) who is very arrogant while talking to me and claiming himself as owner of the company but unable to resolve my single issues and wasted 1.5 hours time.

    Because of above reasons, I want to cancel this membership and my whole amount of money is refunded which I have paid for the membership.
    May 19, 2019
    Complaint marked as Resolved 
    This issue is still not resolved and they are not able to provide the services.
    Thanks for Resolving your query Mr. Saurabh with CHIS and we assure you with best services and amenities with us.

    Complaint marked as Resolved
    Jul 29, 2018
    I spoke to the company executive and they are ready to resolve my issues. Hence, I am taking back my complaint.
    Yes you are right brother Country holidays inn & suites (chis) is a big fraud company they did same with me. They trapped me on october 21st and now they are not returning my money back . Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

    Date:[protected]
    Amount: 140000
    Invoice No: CHIS-ND782949
    Reg No: CHISND774048
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      fake promises and claims about the gift vouchers

      Hi,

      The country club guys made all false claims and promises about giving holiday voucher. Then they wasted an hour of our time, and gave a voucher which already had clauses as against promised. Nevertheless when i am trying to use it now (With all its untold constraints), they aren't responding to me at all. Not responding to my mail, chat or phone calls.
      This is height of cheating openly.

      I cannot...
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      Address:Gautam Buddh Nagar, Uttar Pradesh
      Website:countryholidaysinnsuites.com

      Hi,
      I took membership from country holidays inn & suites one year back. Since then i am just trying to book hotel with them, but every time either their hotels are booked or they don't have any property at that location. At the timing of booking they assured us that we don't have to pay first year amc and it is included in the membership fee but now they are demanding it. Also, they are asking us to pay for the the breakfast compulsorily. They are fraud people. They will attend you well when you will go to them to take the membership, after that they won't pick your call. Their toll free number is always busy and by any way you get a chance to talk to them, they will just forward your call to another person who is sometime their colleague, another time their senior and so on.

      Please cancel my membership asap and refund the full amount. I don't want to continue with you any more.
      Jul 30, 2018
      Complaint marked as Resolved 
      Country Holidays Inn and Suites has resolved our issues and promised us for a easy and hassel free booking services in future.
      As per our discussion today, as your query being resolved as we have already sent you an email confirming you to use the complimentry 2N/3D stay.
      Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
      Verified Support
      Thanks for Resolving the query with CHIS and assure with best services and amenities with us.

      Complaint marked as Resolved
      Jul 30, 2018
      Country Holidays Inn and Suites has resolved our issues and promised us for a easy and hassel free booking services in future.
      Ms Sapna as your CHIS query is being resolved and assure would provide best services and amenities in future.

      Complaint marked as Resolved
      Jul 30, 2018
      Country Holidays Inn and Suites has resolved our issues and promised us for a easy and hassel free booking services in future.
      Yes you are right brother Country holidays inn & suites (chis) is a big fraud company they did same with me. They trapped me on october 21st and now they are not returning my money back . Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

      Date:[protected]
      Amount: 140000
      Invoice No: CHIS-ND782949
      Reg No: CHISND774048
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        Address:Gurgaon, Haryana, 122001
        Website:www.countryholidaysinnsuites.com

        Their employees will lie to you at every point. Never believe anyone of them. They will call you from different names and numbers and will talk rudely or try to scare you to confirm their welcome call. After 4 months of chasing they refunded me after deducting gst charges.

        They said that the gst amount was paid to the government when the invoice was created and they cannot give it back.

        They said it might be the fault of their employees but the company will not bear this loss. And, i should be happy that company is refunding me this amount. As if they are doing me a favor by returning me my money after 4 months.

        But in reality, gst amount can be refunded by raising credit note regarding deal cancellation and mention in their gst returns but they will not tell you about this.

        So, they are doing a gst fraud here and making a profit by taking an advantage of your situation.
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          false commitment, cancellation of membership and refund of money

          Address:New Delhi, Delhi, 110027
          Website:www.countryholidaysinnsuites.com

          This is my worst experience with a Country Holiday Inn & Suites/CHIS (don’t confuse it with Country Inn). The sweetness and the gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. They will not let you read the other conditions...
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          Hi,
          I have taken their membership in april 2018, and tried booking for manali, they said no rooms available, then tried mussoorie, no rooms available, then few more places like this none of them were available. During sales pitch, we were promised that we can book minimum 3 days before, but in actual we couldn’t get room even before 30 days. I would like to cancel my membership and want refund of money
          Jul 24, 2018
          Complaint marked as Resolved 
          After I have filed complaint in consumer helpline and here, they called and then replied through mail on refund process though it took some time, but issue closed
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            fraud alert

            Address:New Delhi, Delhi
            Website:countryholidaysinnsuites.com

            I had taken membership in dec.2017, by paying rs. 1lakh for one year + 4 years, with a cash back of rs. 30k for air tickets.
            I have applied several times for holidays giving min 60 days prior information, but am not able to get promised accommodation.
            It's been six months (180 days) i applied for the refund of amount but i am yet to receive any response from the company. I have put 100's of email reminder's with no response.br...
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            Hi,

            Mr nadeem, sale representive of this company sold the membership with fake promises to me with membership id chibh773548. At the time of membership they told that i can avail 2 room per day for any trip without prepaid amc charges and food. When i tried to book the trip to nanital, they demanded amc and compulsary food charges to me. Why should i take food from your hotel only and pay you the amount before. I paid 40k to them and not able to plan a single trip without paying amc charges. I need to cancel the memership without availing any single trip.

            Please cancel my membership asap and refund the full amount.

            I got below email from them:

            Dear member

            As per company policy, we regret to inform that booking can't proceed without food and amc charges.

            Kindly confirm for the same for further booking process.

            Note:-

            The booking cannot be cancelled & is subject to availability.
            We accept bookings only in working hours i. E. 10 a. M. To 6 p. M from tuesday to sunday.
            The standard check in, check out times will apply as per hotel terms on your mentioned booking dates.
            Confirmation from the member is required within 24 hours for this booking to be finalized, else we may be forced to give you alternate options.

            Thanks & regards

            Lalit

            Reservations team

            Best
            Jun 8, 2018
            Complaint marked as Resolved 
            I have spoken to company and they are ready to resolve my problem so I am closing this complaint for now.
            Jun 12, 2018
            Updated by SandyAgrawal
            Company has resolved my issue and ready to refund the amount.
            Hi Sandy,
            I have also applied for refund after I came to know about their false promises about availing more than 1 room where ever and when ever I want. But they are not letting me cancel my membership by saying membership could not be cancelled. As per them the company has all the rights to cheat the customer but we can't cancel the membership because this is not a valid point for cancellation. I have not taken any booking from them yet.Please can you help me to know whom should I approach or how to get refund.

            Regards,
            Pratik
            Hi, , is anyone get refund . If Not join us in unity. by connect nine zero four one eight eight eight three three eight, .
            gauravpriyabhutani's reply, Nov 14, 2018
            Can I get the concern person number to resolve my issue, I need my money back
            My contact number is [protected], pls contact me if anyone can resolve my issue
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              Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
              Website:www.countryholidaysinnsuites.com

              Hi all,
              I wish to update you all that country holidays inn & suites sales team during his company profile intro commits that they have many hotels around the world but the truth is a bit different, they don't have even a single owned property anywhere in the world.
              I took my refund back after so much of follow-ups and political pressure. My advice is please check everything before buying the membership from them.
              Hi Ravi,

              Did you get the full refund from this company? How many days they take to refund the amount? I want to cancel my membership without availing single trip with them because of fake promises at the time of selling the membership.

              Best
              SandyAgrawal's reply, Jun 8, 2018
              I am talking to Mr Akshit and he is ready to resolve my issue.
              SandyAgrawal's reply, Jun 8, 2018
              Company is ready to resolve my issue now.
              SandyAgrawal's reply, Jun 13, 2018
              Company is ready to refund my amount so I am making is resolved and closed from my side.
              AbhishekSingh0788's reply, Jul 19, 2018
              Hi Ravi,
              Could you please help me channel to get my refund. please guide me about it.
              Is there any specific email id?
              Bhawnarahul's reply, Nov 9, 2018
              Hi ravi can you please share your contact number
              https://www.consumercomplaints.in/country-holiday-inn-suites-fraud-alert-c197700...
              Country Holidays Inn & Suites Customer Care's response, Jun 17, 2018
              Verified Support
              Please share your membership details, to help us resolve the issue that you are facing with the membership you have enrolled for with CHIS.
              Same here they falsely mentioned Dalhousie in their properties and when we inquired about its booking, to our utter disbelief the booking team representative of CHIS replied that they do not have properties in Dalhousie. When they were confronted with the listing on their own website showing Dalhousie as listed properties on CHIS website, they removed it from there. They are making a fool out of customers. I came across many such incidences in reviews online. They have made videos on Youtube to appease prospective customers but reality is that all locations that were promised to me at the time of the membership sale, most of them either are listed in upcoming properties or when inquired about a so-called 'CHIS property', they will tell you its not there and then remove it from their website... Everyone beware of their tactics.
              Nischay Mishra's reply, Jun 17, 2018
              Thanks to the Mr. Jitesh from CHIS team. He not only acknowledged the discrepancy but also assured me of quality services from CHIS in future. He also helped me find accommodation for a holiday at my desired destination. I would hope that my fellow complainants can find a similar resolution soon.
              Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
              Verified Support
              Mr Mishra thanks for resolving the query with CHIS as would get best services and amenities with us.

              Nischay Mishra's reply, Jun 17, 2018

              Thanks to the Mr. Jitesh from CHIS team. He not only acknowledged the discrepancy but also assured me of quality services from CHIS in future. He also helped me find accommodation for a holiday at my desired destination. I would hope that my fellow complainants can find a similar resolution soon.
              We immediately asked for the refund after the payment and before signing the agreement in their Gurgaon office. Their sales employees took advantage of our situation and said that we can claim the refund only after signing the agreement and confirming the membership. We never confirmed their membership.

              Their sales team used to call us with a different name and tried to force us to confirm for the membership and take one trip. They will talk rudely over the phone and will try to threaten by saying that your money will be lost.

              After 4 months of follow-ups, they refunded us after deducting GST amount. Regarding GST, they said that it is paid to the government and cannot be claimed.

              The company is fraud and their employees will always lie to you. Never believe anyone of them.
              Country Holidays Inn & Suites Customer Care's response, Jun 27, 2018
              Verified Support
              We have already resolved the issue by refunding the amount. The dispute raised by you with your card issuer bank was not disclosed to us showing your fraudulent intent.
              Manisha Jhawar's reply, Jul 2, 2018
              Update 2-Jul- The dispute was raised in Feb when you not even agreed to refund after several calls and emails. You only agreed to refund on 7th Apr and sent me a confirmation on 9th Jun when I followed up. The cheque was handed over me on 16th Jun. You also lied about the GST. BTW, as soon as I received the amount, I had my bank know about it. So whose intent is fraudulent here?
              Country Holidays Inn & Suites Customer Care's response, Jul 10, 2018
              Verified Support
              Please provide us proof of resolution of dispute from your card issuer bank for us to resolve the GST issue.
              Gurwinderjit2018's reply, Oct 21, 2018
              Firstly, as per GST rule, GST is not applicable if no service has been availed and in this of Manisha Jhawar, it holds true. CHIS can't deduct GST, its their liability which CHIS has to bear since they delayed the refund. Moreover, Its refundable by filing revised GST return which actionable on CHIS.
              I also Agree to Manisha Jhawar, CHIS is fraud and fake and its representatives always lie to you. I'm victim of their fraud too and has been pursuing refund since last 2.5 months. Will wait for another 2 weeks and will drag them to consumer court. We all victims are uniting and together will bring them to justice and get our hard earned money back. Government of India has brought policy facilitating "easy of doing business" not "easy of doing fraud" which the promoters and representatives of CHIS seems to have misinterpreted to their self benefit.
              I had recently purchased the membership with CHIS for 10 years and gone through very bad experiences of their services and staff behaviour. Let me narrate the whole experience.

              1. Initially sales team members promote free holiday vouchers in mall premises and asked you to visit them if you need it. Once you visit their offices, trap starts from there as I have also been the victim of the same.

              2. They will discuss about their best properties although they do not have tie up with a single 5 star properties in most of the cities. Sales guys make verbal commitment of providing best of services with countless promises that fall flat as soon as you purchase the membership and start dealing with customer service. They take their own sweet time in responding to your queries and will keep asking same question time and again for which response is already provided just to pass the time.

              3. They have so many clauses which we come to know only after purchasing the membership. No transparency with the customers. Big liars!!!

              4. When I did my first booking for Roseate House, Delhi through them then they have done wrong bookings instead of which I have asked.

              5. Finally, my patience got over and I visit their office to understand why they are unable to provide me the services and instead of resolving the issues, I have faced unethical staff behaviour (Mr Shekhar) - Senior sales team member (Heading Noida office) who is very arrogant while talking to me and claiming himself as owner of the company but unable to resolve my single issues and wasted 1.5 hours time.

              Because of above reasons, I want to cancel this membership and my whole amount of money is refunded which I have paid for the membership.
              saurabh5589's reply, Jul 28, 2018
              Typo "Because of above reasons, I want to cancel this membership and my whole amount of money should be refunded which I have paid for the membership."
              saurabh5589's reply, Jul 29, 2018
              I spoke to the company executive and they are ready to resolve my issues. Hence, I am taking back my complaint.
              Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
              Verified Support
              Mr Saurabh as your CHIS query is being resolved now and assure you would provide best services and amenities.
              saurabh5589's reply, Jul 29, 2018

              I spoke to the company executive and they are ready to resolve my issues. Hence, I am taking back my complaint.
              From last 20 days I was following up with country holidays for movie ticket .
              Suddenly one day these people called me to come to their office to collect free movie tickets and stay voucher .one and half hour they forced us to buy membership then when we denied and asked for voucher they gave us piece of paper and suggested us to followup with customer support.Just to check their purity from last 25 days we are following up with the customer care and every time they told we will get back to you when there will be an availability.
              These people are really liers .This is the way to befool people and offer membership .it's a way of sales strategy.poor company who is making people fool.
              Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
              Verified Support
              Dear Ma'am

              Kindly share your contact details to resolve the matter asap.

              CHIS team
              The team(Rahul Arora) is in touch with us and they have assured us to resolve it at the earliest.

              Thanks and regards
              Deepti Rao
              Team CHIS is in touch with us.They have assured us to resolve it at the earliest.

              Thanks and regards
              Deepti Rao
              It has been resolved.we have got the required facilities.

              Deepti Rao
              It has been resolved.we have got the required facilities.

              Deepti Rao
              Country Holidays Inn & Suites Customer Care's response, Aug 12, 2018
              Verified Support
              Thanks alot Ms Rao for resolving the query with CHIS as we have already provided the movie ticket for you as per your request here.

              Deepti Rao 1 hours 9 minutes ago

              It has been resolved.we have got the required facilities.

              Deepti Rao
              We have a 5 years full membership of CHIS. I should say it is the most horrible service I have ever experienced in this day and age.
              After paying everything in full, getting the membership letter and fancy looking cards

              1. you cant book a simple hotel room unless you are ready to make 10-15 calls and fight with them that you need the confirmation soon. they seem to have an army of call centre executive but no means to book a room. Everytime you make a call to book, they need 24 hrs to confirm, and then forget about or will cite some problem like unavailability. then they will require further 24 hrs to come back and deliver another uncertain response. this process goes on and on. Its a mental torture to haggle and push them to make them work.

              2. Additionally its call centre executives constantly cites additional charges (for example they charge gst when you make the booking), which we were never aware of. Also keeps telling us this portion or that service is not available. They do seem to constantly discourage the booking itself.

              At this moment I just want to somehow get rid of this whole program without getting the feeling that i wasted money. dunno how to accomplish that
              Gurwinderjit2018's reply, Oct 21, 2018
              I stand 2nd to Mr Jitu Teron, CHIS is fraud company and its representatives makes fake promises. Every victim of CHIS has fundamental right to raise his voice and demand refund if not satisfied by their services and/or CHIS failed to provide service which is true in your scenario. We all are victims of CHIS but sailing in individual boats which is not helping anyone of us. Its time to come together and join hands to bring this fraud company and its promoters to justice and get our hard earned money back. Please join us ("CHIS Victims", the forum rapidly building up) and together we win. Check your inbox me for details.
              Garden Galeria Store manager Suraj Chaudhary calls himself a manager but don't even know how to talk to a lady. In case you attend their presentation and will say no to them they will be very arrogant and will start behaving in rude manner.

              Please refrain from visiting CHIS. I heard lot many cases against them and these people are unprofessional.
              country holidays inn & suites - chis is a fraud company they did same with me. Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. They trapped me on 21-Oct-2018.

              Invoice No: CHIS-ND782949
              Reg No: CHISND774048
              Date:[protected]
              Amount: 140000
              Today I received a call from Mr Rahul Arora (Sr Customer Relationship Manager), he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

              Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

              Nobody tells me at the time of booking that they are using third party service for hotels booking.

              Invoice no: chis-nd782949
              Reg no: chisnd774048
              Date:[protected]
              Amount: 140000
              Country Holiday Inns Suites — country holidays inn suites fake promises to sell the membership, id chisdls774453

              Mr. Raunit, venue manager of this company sold the membership with fake promises to me with membership id chisdls774453. At the time of membership they told that i can avail 3 room per day for any trip. When i tried to book the trip to udaipur, they are denying to book 3 room as they said you cant book 3 room because you have owned a membership only for 1 room. I purchase this only in terms that they will provide 3 rooms everytime when we go for vacation with family, now they denying the statement. Actually they denied all the things said at the time presentation. I have paid 140000 for this membership with amc extra. Almost 250000 for nothing. I need to cancel the memership without availing any single trip.

              Please cancel my membership asap and refund the full amount.

              I got below email from them:

              Dear member,

              Greeting for the day!!!

              Would like to apologies for the inconvenience caused to you.

              We cannot proceed your booking as per 03 rooms that you have been asked as your membership allows booking for 2 adults and 2 kids below 6 years and one room can be provided

              Kindly share the details of the person as per one room so that we can proceed further.

              Requesting you to confirm us as soon as possible might be possible that property option sold out
              I was invited to their presentation in Garden Galleria mall but i realized in time that all promises made were verbal, none in writing and as soon as i refused to buy the membership the staff (including manager) started behaving rudely and weirdly. I would advise anyone to not fall in there trap and waste there hard earned money on such dubious schemes. Please refrain from using there services.
              Hi All,

              Myself Anita Vikrant Sharma,

              we have purchased CHIS menbership on 12th of February 2019, we taken 5 yrs plan from CHIS Gurgaon now we are trying to redeem our holiday gift voucher which was complimentry along with membership and sent mail to concern department with all necessary details they denied our request and replied that gift vouchers only redeem their own locations that means we cant choose our location and we have to plan our holiday according to their limited hotels afetr paying this huge amount of 1 lakh Rs what they are offering us is Shimla, shirdi and karta instead of Goa.

              They are also charging Rs 2000 + 18% gst in the name o[censored]tility charge so why they not tell us its not a gift and they will decide our location and we have to pay for that.

              After paying 1 lakh 7 thousand Rs what we are getting in return is disappointments and frustrations. is this a luxury holiday for CHIS ?


              We tried so many times there customer care number every time call drop automatically.

              Mr. Deepak & Mr. Vijay from Gurgaon office who were showing us so many positive things like we will book your destination before your kit send to you and now they refuse to redeem our gift voucher. I don't understand in the time of meeting why they hide such kind of things and now things going wrong and frustrating us because every single thing related to our policy never ever shows us any positive response.

              After getting all negative feedback on complimentary voucher we do not want t continue with is membership any more and want to close the policy ASAP and want our money back.

              Regards
              Anita Vikrant Sharma
              Hi All,

              Myself Anita Vikrant Sharma,

              we have purchased CHIS menbership on 12th of February 2019, we taken 5 yrs plan from CHIS Gurgaon now we are trying to redeem our holiday gift voucher which was complimentry along with membership and sent mail to concern department with all necessary details they denied our request and replied that gift vouchers only redeem their own locations that means we cant choose our location and we have to plan our holiday according to their limited hotels afetr paying this huge amount of 1 lakh Rs what they are offering us is Shimla, shirdi and karta instead of Goa.

              They are also charging Rs 2000 + 18% gst in the name o[censored]tility charge so why they not tell us its not a gift and they will decide our location and we have to pay for that.

              After paying 1 lakh 7 thousand Rs what we are getting in return is disappointments and frustrations. is this a luxury holiday for CHIS ?


              We tried so many times there customer care number every time call drop automatically.

              Mr. Deepak & Mr. Vijay from Gurgaon office who were showing us so many positive things like we will book your destination before your kit send to you and now they refuse to redeem our gift voucher. I don't understand in the time of meeting why they hide such kind of things and now things going wrong and frustrating us because every single thing related to our policy never ever shows us any positive response.

              After getting all negative feedback on complimentary voucher we do not want t continue with is membership any more and want to close the policy ASAP and want our money back.

              Regards
              Anita Vikrant Sharma
              FRAUD, SCAM AND CHEATERS. They promised five star hotels and resorts but when asked for reservation they always state that the property is sold/ unavailable for booking or yearly renewal of tie ups are process. unresponsive customer care team, they put the call on hold for 10 mins and later disconnected when asked for senior executives. I have paid 175000 from my hard earned money and they are not providing any service in return. They don't adhere to their terms and conditions and all the lucarative offers given by the sales team in order to avail membership are set to be false and a fluke by their own customer care team.PLEASE DON, T BUY COUNTRY HOLIDAYS INN & SUITES membership.
              gurpreetapj's reply, Apr 19, 2019
              Please share you contact no. I would like to speak to you. I have also purchased their policy but so far they have not yet sent any policy documents. It was a trap. Is there any way of cancelling it ?
              I am also a victim of this chis and have request my money back many times as they failed to keep up their promises apart from that claims that it is now non refundable .
              I would like to go further with my complain with the district court has any one sued them already or filled an FIR against the management for false commitments and looting people .

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                Address:New Delhi, Delhi
                Website:countryholidaysinnsuites.com

                Complete fraud promise 5 star hotels like taj, lemon tree fortune itc but none of them belong to his group its a pop and shop open to loot and collect money but will never deliver holidays we tried booking after paying 2lacs but no holiday.

                Got a call from mob around late afternoon 3pm on 17/12/2017 from one priya thakur stated to be the executive of great holidays ltd and calling from saket mall and requested me to come to their place for some gift voucher as my name has been selected, since sunday i was little reluctant but on her request managed hesitantly to give tentative timing for 5 pm to come to them. Unfortunately could not manage the timing to come to due to some family emergency work and had to go to somewhere. Around 5 pm got a call from [protected] from that lady priya thakur which i didn't pick the call due to busy in other work.
                Around 5 pm got a call from [protected] from one rohit chaudhary stated to be manager and called me to come at any cost to their place, i replied that i am preoccupied and can't come at the moment. He was very abusive and misbehaved over phone to me that why i committed to come if some work was there. I told due to some urgent work i couldn't manage to come. He shouted anything, i told that i may come after 2 hrs time once i free from work. Again he shouted and misbehaved and cut the line.
                Country Holiday Inn Suites
                Always makes the false commitment that they have own hotels around the world. Truth is they don't have as single hotel anywhere. Just tied up many hotels.
                Same here they falsely mentioned Dalhousie in

                their properties and when we enquired about its

                booking, to our utter disbelief the booking team

                representative of CHIS replied that they do not

                have properties in Dalhousie. When they were

                confronted with the listing on their own website

                showing Dalhousie as listed properties on CHIS

                website, they removed it from there. They are

                making a fool out of customers. I came across

                many such incidences in reviews online. They have

                made videos on youtube to appease prospective

                customers but reality is that all locations that

                were promised to me at the time of the membership

                sale, most of them either are listed in upcoming

                properties or when enquired about a so-called

                'CHIS property', they will tell you its not there

                and then remove it from their website... Everyone

                beware of their tactics.
                Nischay Mishra's reply, Jun 17, 2018
                Thanks to the Mr. Jitesh from CHIS team. He not only acknowledged the discrepancy but also assured me of quality services from CHIS in future. He also helped me find accommodation for a holiday at my desired destination. I would hope that my fellow complainants can find a similar resolution soon.
                Country Holidays Inn & Suites Customer Care's response, Jun 17, 2018
                Verified Support
                Please share your membership details, to help us resolve the issue that you are facing with the membership you have enrolled for with CHIS.
                Email:[email protected]

                Comment marked as Resolved

                Thanks to the Mr. Jitesh from CHIS team. He not only acknowledged the discrepancy but also assured me of quality services from CHIS in future. He also helped me find accomodation for a holiday at my desired destination. I would hope that my fellow complainants can find a similar resolution soon.
                Hi Rohit,
                Did you get your refund??
                Dear Mr.Malhotra

                There seems to be some misunderstanding here, the member ship that you have taken is from a different organisation GREAT HOLIDAYS LTD. and you have posted is against a totally different organisation COUNTRY HOLIDAYS INN & SUITES. We humbly request you to change your complaint and register your complaint against the organisation from which you have taken the membership from.
                Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
                Verified Support
                Mr Malhotra..as mentioned that the complaint you have mistakenly registered for CHIS as indeed it was for GREAT HOLIDAYS..so from our end its all sorted out and resolved as explained earlier as well.
                Anyone who has canceled the membership immediately because of their lies and claiming for a full refund, they will still deduct GST charges. Their point of excuse will be that it is paid to the Government and they cannot claim it.

                But in reality, GST amount can be refunded by raising credit note regarding deal cancellation and mention in their GST returns but they will not tell you about this.

                They will always try to take advantage of your situation. So, never believe anyone of them.
                Country Holidays Inn & Suites Customer Care's response, Jun 27, 2018
                Verified Support
                We have already resolved the issue by refunding the amount. The dispute raised by you with your card issuer bank was not disclosed to us showing your fraudulent intent.
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