Country Holidays Inn & Suites Complaints & Reviews

As per our discussion with you on 15thJuly, we assured you that you would have best services and amenities with CHIS and as everything being sorted and would be taken care of with best of our en devours.

Mr.Nishant as your query for CHIS has not been resolved as customercare from CHIS as already sent you an email on 15thJuly18..thanks alot

Country Holidays
Jul 15
to Nishant, Country
Dear Member

Greetings for the day...!!!

We would like to express our deepest regret and apologize for any inconvenience to you so far.

As per the discussion you had today with us, we assure you that we would provide you best services and amenities in regards to your CHIS membership as per the offers provided to you and you can send your reservation requests at [protected]@countryholidaysinnsuites.com before at least 7-10 days before your booking dates.

Feel free to contact with us in case of any further query.
--

Thanks & Regards

Customer Care Team

Mr.Nishant as your query for CHIS has now been resolved as customercare from CHIS as already sent you an email on 15thJuly18..thanks alot

Country Holidays
Jul 15
to Nishant, Country
Dear Member

Greetings for the day...!!!

We would like to express our deepest regret and apologize for any inconvenience to you so far.

As per the discussion you had today with us, we assure you that we would provide you best services and amenities in regards to your CHIS membership as per the offers provided to you and you can send your reservation requests at [protected]@countryholidaysinnsuites.com before at least 7-10 days before your booking dates.

Feel free to contact with us in case of any further query.
--

Thanks & Regards

Customer Care Team

CHIS is running SCAM and we all are victim of their fraud. Lets join hands and bring them to justice

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Thanks for Resolving your query Mr. Saurabh with CHIS and we assure you with best services and amenities with us.

Complaint marked as Resolved
Jul 29, 2018
I spoke to the company executive and they are ready to resolve my issues. Hence, I am taking back my complaint.

Yes you are right brother Country holidays inn & suites (chis) is a big fraud company they did same with me. They trapped me on october 21st and now they are not returning my money back . Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Date:[protected]
Amount: 140000
Invoice No: CHIS-ND782949
Reg No: CHISND774048

As per our discussion today, as your query being resolved as we have already sent you an email confirming you to use the complimentry 2N/3D stay.

Ms Sapna as your CHIS query is being resolved and assure would provide best services and amenities in future.

Complaint marked as Resolved
Jul 30, 2018
Country Holidays Inn and Suites has resolved our issues and promised us for a easy and hassel free booking services in future.

Yes you are right brother Country holidays inn & suites (chis) is a big fraud company they did same with me. They trapped me on october 21st and now they are not returning my money back . Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Date:[protected]
Amount: 140000
Invoice No: CHIS-ND782949
Reg No: CHISND774048

Hi Sandy,
I have also applied for refund after I came to know about their false promises about availing more than 1 room where ever and when ever I want. But they are not letting me cancel my membership by saying membership could not be cancelled. As per them the company has all the rights to cheat the customer but we can't cancel the membership because this is not a valid point for cancellation. I have not taken any booking from them yet.Please can you help me to know whom should I approach or how to get refund.

Regards,
Pratik

Hi, , is anyone get refund . If Not join us in unity. by connect nine zero four one eight eight eight three three eight, .

My contact number is [protected], pls contact me if anyone can resolve my issue

Hi Ravi,

Did you get the full refund from this company? How many days they take to refund the amount? I want to cancel my membership without availing single trip with them because of fake promises at the time of selling the membership.

Best

https://www.consumercomplaints.in/country-holiday-inn-suites-fraud-alert-c197700...⇄

Same here they falsely mentioned Dalhousie in their properties and when we inquired about its booking, to our utter disbelief the booking team representative of CHIS replied that they do not have properties in Dalhousie. When they were confronted with the listing on their own website showing Dalhousie as listed properties on CHIS website, they removed it from there. They are making a fool out of customers. I came across many such incidences in reviews online. They have made videos on Youtube to appease prospective customers but reality is that all locations that were promised to me at the time of the membership sale, most of them either are listed in upcoming properties or when inquired about a so-called 'CHIS property', they will tell you its not there and then remove it from their website... Everyone beware of their tactics.

We immediately asked for the refund after the payment and before signing the agreement in their Gurgaon office. Their sales employees took advantage of our situation and said that we can claim the refund only after signing the agreement and confirming the membership. We never confirmed their membership.

Their sales team used to call us with a different name and tried to force us to confirm for the membership and take one trip. They will talk rudely over the phone and will try to threaten by saying that your money will be lost.

After 4 months of follow-ups, they refunded us after deducting GST amount. Regarding GST, they said that it is paid to the government and cannot be claimed.

The company is fraud and their employees will always lie to you. Never believe anyone of them.

I had recently purchased the membership with CHIS for 10 years and gone through very bad experiences of their services and staff behaviour. Let me narrate the whole experience.

1. Initially sales team members promote free holiday vouchers in mall premises and asked you to visit them if you need it. Once you visit their offices, trap starts from there as I have also been the victim of the same.

2. They will discuss about their best properties although they do not have tie up with a single 5 star properties in most of the cities. Sales guys make verbal commitment of providing best of services with countless promises that fall flat as soon as you purchase the membership and start dealing with customer service. They take their own sweet time in responding to your queries and will keep asking same question time and again for which response is already provided just to pass the time.

3. They have so many clauses which we come to know only after purchasing the membership. No transparency with the customers. Big liars!!!

4. When I did my first booking for Roseate House, Delhi through them then they have done wrong bookings instead of which I have asked.

5. Finally, my patience got over and I visit their office to understand why they are unable to provide me the services and instead of resolving the issues, I have faced unethical staff behaviour (Mr Shekhar) - Senior sales team member (Heading Noida office) who is very arrogant while talking to me and claiming himself as owner of the company but unable to resolve my single issues and wasted 1.5 hours time.

Because of above reasons, I want to cancel this membership and my whole amount of money is refunded which I have paid for the membership.

From last 20 days I was following up with country holidays for movie ticket .
Suddenly one day these people called me to come to their office to collect free movie tickets and stay voucher .one and half hour they forced us to buy membership then when we denied and asked for voucher they gave us piece of paper and suggested us to followup with customer support.Just to check their purity from last 25 days we are following up with the customer care and every time they told we will get back to you when there will be an availability.
These people are really liers .This is the way to befool people and offer membership .it's a way of sales strategy.poor company who is making people fool.

The team(Rahul Arora) is in touch with us and they have assured us to resolve it at the earliest.

Thanks and regards
Deepti Rao

Team CHIS is in touch with us.They have assured us to resolve it at the earliest.

Thanks and regards
Deepti Rao

It has been resolved.we have got the required facilities.

Deepti Rao

It has been resolved.we have got the required facilities.

Deepti Rao

We have a 5 years full membership of CHIS. I should say it is the most horrible service I have ever experienced in this day and age.
After paying everything in full, getting the membership letter and fancy looking cards

1. you cant book a simple hotel room unless you are ready to make 10-15 calls and fight with them that you need the confirmation soon. they seem to have an army of call centre executive but no means to book a room. Everytime you make a call to book, they need 24 hrs to confirm, and then forget about or will cite some problem like unavailability. then they will require further 24 hrs to come back and deliver another uncertain response. this process goes on and on. Its a mental torture to haggle and push them to make them work.

2. Additionally its call centre executives constantly cites additional charges (for example they charge gst when you make the booking), which we were never aware of. Also keeps telling us this portion or that service is not available. They do seem to constantly discourage the booking itself.

At this moment I just want to somehow get rid of this whole program without getting the feeling that i wasted money. dunno how to accomplish that

Garden Galeria Store manager Suraj Chaudhary calls himself a manager but don't even know how to talk to a lady. In case you attend their presentation and will say no to them they will be very arrogant and will start behaving in rude manner.

Please refrain from visiting CHIS. I heard lot many cases against them and these people are unprofessional.

country holidays inn & suites - chis is a fraud company they did same with me. Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. They trapped me on 21-Oct-2018.

Invoice No: CHIS-ND782949
Reg No: CHISND774048
Date:[protected]
Amount: 140000

Today I received a call from Mr Rahul Arora (Sr Customer Relationship Manager), he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

Country Holiday Inns Suites — country holidays inn suites fake promises to sell the membership, id chisdls774453

Mr. Raunit, venue manager of this company sold the membership with fake promises to me with membership id chisdls774453. At the time of membership they told that i can avail 3 room per day for any trip. When i tried to book the trip to udaipur, they are denying to book 3 room as they said you cant book 3 room because you have owned a membership only for 1 room. I purchase this only in terms that they will provide 3 rooms everytime when we go for vacation with family, now they denying the statement. Actually they denied all the things said at the time presentation. I have paid 140000 for this membership with amc extra. Almost 250000 for nothing. I need to cancel the memership without availing any single trip.

Please cancel my membership asap and refund the full amount.

I got below email from them:

Dear member,

Greeting for the day!!!

Would like to apologies for the inconvenience caused to you.

We cannot proceed your booking as per 03 rooms that you have been asked as your membership allows booking for 2 adults and 2 kids below 6 years and one room can be provided

Kindly share the details of the person as per one room so that we can proceed further.

Requesting you to confirm us as soon as possible might be possible that property option sold out

I was invited to their presentation in Garden Galleria mall but i realized in time that all promises made were verbal, none in writing and as soon as i refused to buy the membership the staff (including manager) started behaving rudely and weirdly. I would advise anyone to not fall in there trap and waste there hard earned money on such dubious schemes. Please refrain from using there services.

Hi All,

Myself Anita Vikrant Sharma,

we have purchased CHIS menbership on 12th of February 2019, we taken 5 yrs plan from CHIS Gurgaon now we are trying to redeem our holiday gift voucher which was complimentry along with membership and sent mail to concern department with all necessary details they denied our request and replied that gift vouchers only redeem their own locations that means we cant choose our location and we have to plan our holiday according to their limited hotels afetr paying this huge amount of 1 lakh Rs what they are offering us is Shimla, shirdi and karta instead of Goa.

They are also charging Rs 2000 + 18% gst in the name o[censored]tility charge so why they not tell us its not a gift and they will decide our location and we have to pay for that.

After paying 1 lakh 7 thousand Rs what we are getting in return is disappointments and frustrations. is this a luxury holiday for CHIS ?


We tried so many times there customer care number every time call drop automatically.

Mr. Deepak & Mr. Vijay from Gurgaon office who were showing us so many positive things like we will book your destination before your kit send to you and now they refuse to redeem our gift voucher. I don't understand in the time of meeting why they hide such kind of things and now things going wrong and frustrating us because every single thing related to our policy never ever shows us any positive response.

After getting all negative feedback on complimentary voucher we do not want t continue with is membership any more and want to close the policy ASAP and want our money back.

Regards
Anita Vikrant Sharma

Hi All,

Myself Anita Vikrant Sharma,

we have purchased CHIS menbership on 12th of February 2019, we taken 5 yrs plan from CHIS Gurgaon now we are trying to redeem our holiday gift voucher which was complimentry along with membership and sent mail to concern department with all necessary details they denied our request and replied that gift vouchers only redeem their own locations that means we cant choose our location and we have to plan our holiday according to their limited hotels afetr paying this huge amount of 1 lakh Rs what they are offering us is Shimla, shirdi and karta instead of Goa.

They are also charging Rs 2000 + 18% gst in the name o[censored]tility charge so why they not tell us its not a gift and they will decide our location and we have to pay for that.

After paying 1 lakh 7 thousand Rs what we are getting in return is disappointments and frustrations. is this a luxury holiday for CHIS ?


We tried so many times there customer care number every time call drop automatically.

Mr. Deepak & Mr. Vijay from Gurgaon office who were showing us so many positive things like we will book your destination before your kit send to you and now they refuse to redeem our gift voucher. I don't understand in the time of meeting why they hide such kind of things and now things going wrong and frustrating us because every single thing related to our policy never ever shows us any positive response.

After getting all negative feedback on complimentary voucher we do not want t continue with is membership any more and want to close the policy ASAP and want our money back.

Regards
Anita Vikrant Sharma

FRAUD, SCAM AND CHEATERS. They promised five star hotels and resorts but when asked for reservation they always state that the property is sold/ unavailable for booking or yearly renewal of tie ups are process. unresponsive customer care team, they put the call on hold for 10 mins and later disconnected when asked for senior executives. I have paid 175000 from my hard earned money and they are not providing any service in return. They don't adhere to their terms and conditions and all the lucarative offers given by the sales team in order to avail membership are set to be false and a fluke by their own customer care team.PLEASE DON, T BUY COUNTRY HOLIDAYS INN & SUITES membership.

I am also a victim of this chis and have request my money back many times as they failed to keep up their promises apart from that claims that it is now non refundable .
I would like to go further with my complain with the district court has any one sued them already or filled an FIR against the management for false commitments and looting people .

Country Holiday Inn Suites
Always makes the false commitment that they have own hotels around the world. Truth is they don't have as single hotel anywhere. Just tied up many hotels.

Same here they falsely mentioned Dalhousie in

their properties and when we enquired about its

booking, to our utter disbelief the booking team

representative of CHIS replied that they do not

have properties in Dalhousie. When they were

confronted with the listing on their own website

showing Dalhousie as listed properties on CHIS

website, they removed it from there. They are

making a fool out of customers. I came across

many such incidences in reviews online. They have

made videos on youtube to appease prospective

customers but reality is that all locations that

were promised to me at the time of the membership

sale, most of them either are listed in upcoming

properties or when enquired about a so-called

'CHIS property', they will tell you its not there

and then remove it from their website... Everyone

beware of their tactics.

Hi Rohit,
Did you get your refund??

Dear Mr.Malhotra

There seems to be some misunderstanding here, the member ship that you have taken is from a different organisation GREAT HOLIDAYS LTD. and you have posted is against a totally different organisation COUNTRY HOLIDAYS INN & SUITES. We humbly request you to change your complaint and register your complaint against the organisation from which you have taken the membership from.

Anyone who has canceled the membership immediately because of their lies and claiming for a full refund, they will still deduct GST charges. Their point of excuse will be that it is paid to the Government and they cannot claim it.

But in reality, GST amount can be refunded by raising credit note regarding deal cancellation and mention in their GST returns but they will not tell you about this.

They will always try to take advantage of your situation. So, never believe anyone of them.